Van Hire
in Whistler

Hola Car Rentals is a premium partner of the leading car hire companies in Whistler, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Whistler.

No. With Hola Car Rentals, all costs and charges for your booking in Whistler are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Whistler charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The main van hire pickup location in Whistler is at 4315 Northlands Boulevard, Cascade Lodge, Whistler, BC V0N 1B0. This is the primary town centre facility used by partner brands operating in Whistler.

There is no airport hire counter in Whistler itself. If you are flying into Vancouver International Airport (YVR), you would pick up your van at the airport and drive approximately 120 to 150 km north on Highway 99 (Sea to Sky Highway) to reach Whistler, which typically takes 2 to 3 hours depending on conditions.

Counter hours at the Whistler location are generally:

• Weekdays: approximately 8:30 AM to 5:30 PM
• Saturday: approximately 10:00 AM to 3:00 PM
• Sunday: approximately 10:00 AM to 3:00 PM

Hours can vary by season and partner brand, so confirm the exact schedule on your booking confirmation before arriving with your van in Whistler.

The van hire counter at 4315 Northlands Boulevard, Cascade Lodge, Whistler operates on limited hours compared to major airport locations. Typical hours are weekdays from approximately 8:30 AM to 5:30 PM, with shorter weekend hours (around 10:00 AM to 3:00 PM on Saturday and Sunday). Hours may vary by partner brand and season.

For after-hours van returns in Whistler, a key drop is available at the Cascade Lodge location. Leave your keys in the designated drop box and keep a photo of the van's condition, your fuel receipt, and the odometer reading as documentation.

Important notes for after-hours van returns in Whistler:

• Confirm the exact key drop procedure with the counter agent at pickup
• Take timestamped photos of the van exterior and fuel gauge before dropping keys
• Keep your final fuel receipt from the nearest station (Co-op at Whistler Creekside, approximately 7 km south of Whistler Village)

No after-hours pickup service is available at the Whistler location, so plan your van arrival accordingly.

Yes, winter tyres are legally required for van hires travelling on Highway 99 (Sea to Sky Highway) to Whistler from 1 October to 31 March each year.

British Columbia law mandates that tyres must meet one of the following standards:

• Display the three-peaked mountain and snowflake symbol (the official winter tyre marking)
• Carry an M+S (Mud and Snow) designation
• Have a minimum tread depth of 3.5 mm

RCMP officers conduct checks along Highway 99 and can turn back or fine drivers whose van does not meet the requirement. When you pick up your van in Whistler or at YVR for the drive to Whistler, confirm with the counter agent that the vehicle is equipped with compliant winter tyres for the season.

Highway 99 also presents additional hazards relevant to van drivers, including avalanche risk zones, controlled road closures, rockslide areas, and long stretches without fuel stations. Plan your fuel stops before departing for Whistler, as options along the route are limited.

If you pick up your van at Vancouver International Airport (YVR) and drive towards Whistler via certain Vancouver routes, you may cross the Port Mann Bridge, which is the only active toll crossing in British Columbia.

The Port Mann Bridge uses fully cashless tolling. There are no cash lanes, so the toll is captured electronically via your van's licence plate and billed to the hire company, which then charges you.

How tolls are typically handled for a van hire in Whistler or the Vancouver area:

• Some partner brands (such as Enterprise) offer an optional TollPass programme charging approximately US$3.95 to US$4.95 per day, capped at around US$30 per hire period
• Hertz offers a PlatePass service for cashless toll roads
• If you do not enrol in a toll programme, the hire company receives the invoice from the toll authority and charges you the toll amount plus an administrative processing fee
• Toll charges often appear on your card weeks after the van is returned

All bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Submit your toll receipt and hire agreement to [email protected] within 30 days of returning your van in Whistler to claim the benefit.

To collect your van hire in Whistler, you must present the following physical documents at the counter:

• A valid, original driving licence (not a digital copy)
• A major credit card in the main driver's name, with the driver's name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside Canada)

Regarding your driving licence for a van hire in Whistler: visitors can generally drive in Canada on a valid foreign licence. However, if your licence uses a non-Latin alphabet (such as Arabic, Chinese, Japanese, or Cyrillic), an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended as a translation document.

The IDP is not a standalone licence. You must carry it together with your original licence at all times while driving your van in Whistler.

All documents must be physical originals. Digital versions displayed on a phone or tablet are not accepted at the counter.

Whistler enforces a blanket 30 km/h speed limit on municipal roads throughout the village, which is lower than typical urban speed limits in other Canadian cities. This applies to van hires and all other vehicles.

Speed limits on private and strata roads within Whistler may be even lower. The reduced limits reflect the resort community environment, where pedestrians, cyclists, runners, and children share roads and pathways regularly.

On Highway 99 (Sea to Sky Highway) approaching Whistler, speed limits vary and are posted by signage. Key driving considerations for your van on this route include:

• Variable speed zones enforced by RCMP patrols
• Avalanche risk areas where road gates may close sections temporarily
• Runaway lanes and brake check zones designed for heavy vehicles, relevant for larger vans on steep descents
• Snow sheds and chain-up zones during winter months

Always observe posted signage when driving your van in Whistler and on the approach routes, as conditions and limits can change quickly, especially in winter.

No, you generally cannot hire a van in Whistler if you are under 25 years old. Partner brands operating at the Whistler hire location require the main driver to be at least 25 years of age.

Unlike some US locations where a young driver surcharge allows renters aged 21 to 24 to hire with an added fee, the Whistler location does not permit under-25 drivers at all. There is no surcharge option available as a workaround for van hires in Whistler.

If you are 25 or older and adding an additional driver to your van hire in Whistler, that driver must also meet the minimum age requirement. For Avis and Budget, additional drivers must be at least 25 years old at the time of pickup.

Always verify the age policy for your specific booking confirmation, as rules can vary slightly by partner brand.

The nearest fuel station to the van hire return location in Whistler is the Co-op at Whistler Creekside, located approximately 7 km south of Whistler Village. To reach it, head south on Highway 99 and turn left at the Creekside lights.

All van hires in Whistler use a Full-to-Full fuel policy. This means:

• You receive the van with a full tank and must return it full to avoid charges
• If you return the van below the recorded starting level, the hire company will charge you for the fuel shortfall at their rate, which is typically higher than pump price, plus a refuelling service fee
• Keep your final fuel receipt showing the station address, date, and time as proof

For after-hours van returns in Whistler, leave the fuel receipt in the key drop envelope and take a photo of the dashboard showing the full gauge before dropping the keys.

Fuel prices in Whistler and along Highway 99 tend to be higher than in Vancouver, so consider filling up before leaving the city if you are driving the van back from Whistler to YVR.

Yes, most bookings include travel assistance coverage that can help in the event of an emergency involving your van on Highway 99 near Whistler, including medical situations and legal assistance after an accident.

Travel assistance is provided through Terrawind Global Protection and typically covers:

• Medical coverage for up to 5 passengers in the van
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Highway 99 between Vancouver and Whistler is a mountain highway with limited mobile coverage in some sections, avalanche zones, and long stretches without services. If an emergency occurs while driving your van in Whistler or on the approach route, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Important: this travel assistance benefit does not apply to Canadian or US residents. It is available to travellers from other countries hiring a van in Whistler. It also does not cover damage to the hire van itself; that is handled by CDW/LDW cover.

When you pick up your van in Whistler, the partner brand will place a temporary authorisation hold on your credit card. For hires in Canada, the typical hold is approximately GBP 300 to GBP 500, though some locations may require a hold of up to GBP 750.

For a van or larger vehicle class in Whistler, the hold may be higher than the standard estimate. The exact amount is set by the hire company at the counter and cannot be confirmed in advance.

Key points about the deposit hold for your van hire in Whistler:

• The hold is a temporary authorisation, not a charge. It reduces your available credit until released
• You must present a physical major credit card in the main driver's name, with the driver's name printed on the card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• After you return the van in Whistler and the contract closes, the hold is released. Your bank may take up to 15 working days to reflect the release

Bring a backup credit card in case your primary card is declined, and notify your bank of your travel dates to avoid fraud blocks on the authorisation.

Yes, basic third-party liability cover is included by default when you hire a van in Whistler, as Canadian provincial law requires every vehicle on the road to carry third-party liability insurance. This statutory liability follows the van and is included in your booking through Hola Car Rentals in Canada.

However, the included statutory minimum may not be sufficient for all situations. You can purchase supplementary liability insurance (SLI/ALI/LIS) to increase your coverage limits if desired.

It is important to understand what third-party liability does and does not cover for your van hire in Whistler:

• Covered: bodily injury and property damage you cause to others or their vehicles while driving the van
• Not covered: damage to the hire van itself (that requires CDW/LDW)
• Not covered: your own injuries as the driver (that requires PAI)
• Not covered: your personal belongings inside the van (that requires PEC)

Review your booking confirmation to confirm exactly which coverages are included in your rate and what limits apply before collecting your van in Whistler.

Yes, you can add an additional driver to your van hire in Whistler at the counter when you collect the vehicle. The additional driver must be present in person at the Whistler hire location and must bring their valid driving licence and any required identification.

Whether the additional driver fee is included or charged separately depends on your rate:

• Some rates include one additional driver at no extra cost. Check your booking confirmation for the line stating additional driver is included
• If not included, fees vary by partner brand. For Avis and Budget, the fee is approximately US$13 per day plus taxes, capped at US$65 plus taxes. For Hertz, Dollar, and Thrifty, it is approximately US$13.50 per day plus taxes, capped at US$189 plus taxes. For Alamo, National, and Enterprise, the fee is approximately US$15 per day plus taxes

For van hires in Whistler, additional drivers must also be at least 25 years old, as under-25 drivers are not permitted at this location. Both the main driver and the additional driver must sign the hire agreement at the counter. Only drivers listed on the agreement are covered by the van's insurance protections.

Yes, one-way van hires between Vancouver (YVR) and Whistler may be possible, but a drop-off fee typically applies when you return the van to a different location than where you collected it.

One-way van hire fees between Vancouver and Whistler are route-specific and vary by partner brand, vehicle class, season, and availability. Larger vehicles such as vans generally carry higher repositioning fees than standard cars.

How to check and confirm the one-way fee for your van hire:

• During the booking process, select different pickup and return locations. The drop-off fee will appear under the To Pay at Destination section on the rate details page
• Your booking confirmation will also list the fee if one applies
• If no fee appears, the route does not carry a one-way surcharge for that specific van hire

The drop-off fee cannot be prepaid and is paid directly to the hire company at the Whistler or Vancouver counter. It is separate from fuel, tolls, and taxes.

If you change your return location after booking your van, the hire may be re-priced and a new or higher drop-off fee may apply. Contact support before making mid-rental changes to understand the cost impact.