Van Hire
in Vancouver

Hola Car Rentals is a premium partner of the leading car hire companies in Vancouver, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no excess (applies only to certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Yes, there is one tolled crossing you may encounter during your van hire in Vancouver: the Port Mann Bridge, which connects Coquihalla Highway traffic across the Fraser River.

A few key facts for van renters in Vancouver:

• The Port Mann Bridge uses a fully cashless tolling system. There are no cash booths, so you cannot pay at the crossing.
• Tolls are captured by plate-reading cameras and billed electronically to the registered vehicle owner, which in a hire means the charge flows to the hire company and then to you.
• All other roads in British Columbia, including Highway 1 through Vancouver, are toll-free. There are no congestion charges, emissions zones, or city-centre driving fees in Vancouver or anywhere in BC.

At the hire counter, you may be offered an optional toll programme (such as TollPass or PlatePass depending on your partner brand). These programmes handle Port Mann Bridge charges automatically and typically cost US$ 3.95 to US$ 4.95 per day, capped at around US$ 30 per hire period. If you do not enrol, the hire company will bill you for the toll plus an administrative processing fee after the hire ends.

If you plan to avoid the Port Mann Bridge entirely, simply use an alternate crossing. Most van travel within Vancouver itself will not involve any tolls.

To collect your rental van in Vancouver, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name.
• A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
• A valid passport or government-issued photo ID.
• Your booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for visitors arriving from abroad).

If your driver’s licence is not in English and is not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. The IDP is a translation only and must be carried alongside your original licence, not as a replacement.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any van hire counter in Vancouver.

Canada allows visitors to drive on a valid foreign licence in most cases, but some hire partners may request an IDP as a supplement. Obtain your IDP in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card is required to rent a van in Vancouver. The card must be in the main driver’s name with the driver’s name physically printed on the card, and it must be presented in person at the counter.

The credit card is used to place a temporary authorisation hold, not a charge, on your account at the time of van collection. Typical hold amounts in Canada range from GBP 300 to GBP 500 for standard vehicles, though some Vancouver locations may authorise up to GBP 750. Vans and larger vehicle classes may attract higher holds.

• Debit cards are not accepted for the security deposit.
• Prepaid or virtual cards are not accepted.
• Someone else’s card is not accepted, even with permission.

The hold reduces your available credit until the hire company releases it after you return the van. Your bank controls how quickly the release appears on your statement, which can take up to 15 working days.

Before collecting your van in Vancouver, notify your bank that you will be making a large in-person authorisation in Canada to prevent fraud blocks. Bringing a backup credit card in your own name is also a smart precaution.

Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your van hire in Vancouver.

The only toll road you are likely to encounter in the Vancouver area is the Port Mann Bridge, which uses cashless plate-based billing. If your van crosses this bridge, those toll charges are eligible for the cashback claim.

How to claim after returning your van in Vancouver:

• Email [email protected] within 30 days of returning the vehicle.
• Use the subject line: Tolls Cashback, followed by your reservation number.
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or invoice showing the toll charges paid.
• Include your full name, travel dates, and the last 4 digits of the card used for the booking.

The refund is issued to the same payment method used for your reservation and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. This benefit covers toll charges only, not administrative fees, fines, or parking tickets.

Van hires in Vancouver follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At van collection in Vancouver:

• Check the fuel gauge with the hire agent before leaving the lot.
• Take a photo of the dashboard showing the odometer and fuel level.
• Confirm the starting fuel level is recorded on your hire agreement.

When returning your van in Vancouver, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address as proof.

If you return the van with less fuel than recorded at collection, the hire company may charge you for the shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee.

For after-hours van returns in Vancouver, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone in case a dispute arises later.

Yes, you can add an additional driver to your van hire in Vancouver, either as part of your rate or by paying a fee at the counter.

Some rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge" to see if this applies to your van hire.

If the additional driver is not included, fees vary by partner brand:

• Avis, Budget, and Payless: US$ 13 per day plus taxes, capped at US$ 65 plus taxes.
• Hertz, Thrifty, and Dollar: US$ 13.50 per day plus taxes, capped at US$ 189 plus taxes.
• Alamo, National, and Enterprise: US$ 15 per day plus taxes.

Requirements for adding a driver to your Vancouver van hire:

• The additional driver must be present at the counter at collection with a valid driver’s licence.
• They must meet the minimum age requirements for the hire location.
• For Avis, Budget, and Payless, the additional driver must be at least 25 years old.
• Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Never let an unlisted person drive the van.

When you pick up your rental van in Vancouver, the hire company places a temporary authorisation hold on your credit card. For Canada, typical holds range from GBP 300 to GBP 500, though some Vancouver locations may authorise up to GBP 750. Vans and larger vehicle classes may carry higher holds than standard cars.

Important things to know about the deposit for your Vancouver van hire:

• The hold is a temporary authorisation, not a charge. Your available credit is reduced until the hire company releases it after you return the van.
• Only a major credit card in the main driver’s name with the name printed on the physical card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
• Your bank controls how quickly the release appears on your statement after return, which can take up to 15 working days.

Before collecting your van in Vancouver, confirm with your bank that your card is enabled for international in-person transactions and that you have sufficient available credit to cover both the hold and any expected charges. Bringing a backup credit card is always a good precaution.

Yes, provincial law in British Columbia requires every hire vehicle to carry third-party liability cover, so a statutory minimum is included by default when you hire a van in Vancouver through Hola Car Rentals.

This cover protects you against bodily injury and property damage you may cause to others while driving the van. It does not cover damage to the hire van itself, which is handled by CDW or LDW, nor does it cover your own injuries or personal belongings.

You can also purchase supplementary liability cover at the counter to increase the protection limit beyond the provincial minimum. This is worth considering if you plan to drive the van on busy routes in and around Vancouver where the risk of an incident is higher.

• CDW or LDW covers damage to the van you are hiring.
• Third-party liability covers injury or damage you cause to others.
• PAI covers your own personal injuries if purchased separately.

Always verify the exact cover limits on your hire agreement when you pick up the van in Vancouver, and add all drivers to the contract so cover applies to everyone who will be driving.

Travel assistance is included with most bookings, but it does not apply to Canadian or US residents. If you are visiting Vancouver from outside North America, this benefit is active for your van hire period.

Cover is provided by Terrawind Global Protection and typically includes:

• Travel insurance with medical cover for up to 5 passengers.
• Legal assistance in the event of an accident during your van hire in Vancouver.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

If you need assistance at any point during your van hire in Vancouver, such as a medical situation or a road incident on a British Columbia highway, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Follow the coordinator's instructions and keep all receipts and reports, as some reimbursements require prior authorisation before expenses are incurred. Check your booking confirmation for the exact terms and limits that apply to your van hire.

Yes, one-way van hires in Vancouver are possible, but a drop-off fee may apply depending on your return location, the hire partner, and the vehicle class.

How one-way fees work for van hires in Vancouver:

• Returning the van to a different city or region typically triggers a drop-off fee, which varies by route, distance, and partner brand.
• Returning to a different location within the same city, such as from Vancouver Airport to a downtown branch, may or may not carry a fee depending on the partner.
• Cross-border one-way hires, for example picking up a van in Vancouver and returning it in the United States, may be restricted or carry significantly higher fees. Always confirm cross-border permissions before booking.

The drop-off fee is shown on the booking details page under the "To pay at destination" section during checkout. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed at the time of booking.

If you need to change your return location after booking your Vancouver van hire, contact support as soon as possible. Route changes can reprice the hire and recalculate the drop-off fee.

If you return your van in Vancouver after the agreed drop-off time, the hire company may charge you for extra hours or an additional day, plus a late fee in some cases.

Most hire partners in Vancouver allow a grace period of approximately 30 minutes beyond the scheduled return time. If you exceed that window, charges for additional time will apply based on the partner's hourly or daily rate, which is often higher than your original prepaid rate.

To avoid late return charges on your Vancouver van hire:

• Plan your return with enough time to refuel the van before reaching the drop-off location.
• Account for traffic on routes into Vancouver, especially if returning to an airport location during busy periods.
• If you know you will be late, contact the hire branch directly using the number on your hire agreement as early as possible.

If you need more days, you can request an extension during the hire. Extensions are subject to vehicle availability and may reprice the remaining hire period. Do not simply return the van late and assume the rate will match your original booking.

Cross-border travel with a hire van from Vancouver into the United States may be permitted by some partner brands, but it is not automatically allowed and must be confirmed before you travel.

Key points for Vancouver van renters considering a US border crossing:

• Each hire partner has its own cross-border policy. Some allow Canada-to-US travel with advance notice; others restrict it entirely for certain vehicle classes including vans.
• You must declare your intention to cross the border at the time of collection. Driving the van into the US without authorisation can void your CDW, LDW, and liability cover.
• Additional fees or insurance requirements may apply for cross-border travel from Vancouver.
• Your hire agreement will specify permitted geographic areas. Review it carefully before leaving British Columbia.

If you plan to drive your van from Vancouver into Washington State or beyond, confirm the cross-border permission with the hire partner at the counter and ask for written confirmation on your hire agreement. Do not assume permission is granted based on the booking alone.

Rental van counters at Vancouver International Airport (YVR) are operated by the partner brand shown on your booking confirmation. Look for your brand name on the signage inside the terminal or follow the "Car Rental" directional signs upon arrival.

General guidance for finding your van at Vancouver Airport:

• Confirm the operating brand on your booking confirmation before you land. Brands include Avis, Hertz, Alamo, Enterprise, Budget, Dollar, National, Payless, and Thrifty.
• Follow airport signage for car rentals from the arrivals level. Some brands operate counters inside the terminal while others require a short shuttle ride to an off-terminal hire facility.
• If your brand shares a counter with another brand in the same group, airport staff or courtesy phones near the hire area can direct you.

No specific pickup building or floor details for YVR are available in the current research. Check your booking confirmation for any location-specific pickup instructions, and use the airport information desks if you cannot locate your hire counter upon arrival in Vancouver.