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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
4.9
user review 1 user review 2 user review 3 +3368
3371 reviews
4.9 stars, 3371 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 4 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 3 days ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 1 week ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 days ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 yesterday
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 yesterday
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 11 hours ago
"2xSmooth booking experience, competitive pricing, and clear coverage details. The process was easy and gave me confidence for my U.S. trip. Very satisfied so far and happy to use Hola Car Rentals again."

About hiring a van in Florida

Exploring Florida is easy with van hire options that offer the flexibility and convenience you need. Compare prices from trusted rental brands in one search to find the best deal for your journey. With transparent all-inclusive pricing, you can enjoy your trip without worrying about unexpected charges. Rated highly by thousands of travellers worldwide, our service ensures you have a seamless experience. Whether you're heading to the theme parks or exploring the beautiful coastlines, finding the perfect van hire in Florida has never been simpler. Book now and start your adventure with confidence.

Frequently Asked Questions

What does my van hire in Florida through Hola Car Rentals include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Florida, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Florida.

Will I face unexpected charges when I hire a van in Florida through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a van hire in Florida?

To pick up a van hire in Florida, you must bring all of the following physical documents to the counter:

  • A valid, unexpired driver’s licence in the main driver’s name
  • A major credit card with the driver’s name printed on the card, for the authorisation hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets (required for international visitors at airport locations)

If your driver’s licence uses a non-Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) as a translation alongside your original licence. The IDP is not a standalone document and will not be accepted without the original licence.

Florida hire counters for 12- and 15-passenger vans may also require a valid insurance certificate showing at least US$1,000 in excess liability cover. All documents must be physical originals; digital copies are not accepted at the van hire counter.

What is the minimum age to hire a van in Florida?

The minimum age to hire a van in Florida is 21, but drivers under 25 will be charged a young-driver surcharge on top of the van hire rate.

In Florida, the typical young-driver surcharge is approximately US$20 to US$25 per day for drivers aged 21 to 24, payable at the counter. Drivers must be at least 25 to avoid this fee entirely.

There is an important vehicle-class restriction to be aware of: vans, minivans, and most large passenger vehicles are generally restricted to hirers aged 25 and older at most Florida locations. This means that even if a driver aged 21 to 24 is eligible to hire a standard car, the van category may not be available to them depending on the partner brand and location.

If you are between 21 and 24 and planning a van hire in Florida, contact the hire counter in advance to confirm availability for your specific van class, as fleet restrictions vary by brand and airport.

Are there toll roads I should know about when driving a van in Florida?

Yes, Florida has an extensive network of toll roads that van hire drivers will almost certainly encounter, especially around Orlando, Miami, Fort Lauderdale, and Tampa.

Florida's toll system is almost entirely cashless. Roads use electronic transponders or plate-based billing (called Toll-by-Plate), where cameras photograph the van's licence plate and the charge is billed to the hire company, which then passes it to you along with administrative fees.

Common toll roads your van hire may use include:

  • Orlando area: SR-528, SR-417, SR-408
  • Miami area: Florida Turnpike, I-95 Express Lanes
  • Tampa area: Selmon Expressway and regional toll roads

Estimated daily toll costs for a van hire in Florida range from approximately US$3 to US$20 depending on your route and how frequently you use toll roads. A one-way drive between Orlando and Miami on the Florida Turnpike can cost approximately US$15 to US$30.

At the hire counter, you will typically be offered an unlimited toll package costing approximately US$11 to US$15 per day. If you decline, tolls are still captured and billed to your card after the hire ends, often with added processing fees. Charges may appear days or weeks after you return the van.

Can I get a cashback refund on tolls paid during my van hire in Florida?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Florida van hire.

Given that Florida's toll roads are nearly all cashless and van hires frequently travel routes like the Florida Turnpike, SR-528, or I-95 Express Lanes, toll costs can add up quickly. This benefit helps offset those charges.

To claim your Tolls Cashback after your Florida van hire:

  • Email [email protected] within 30 days of returning the van
  • Use the subject line: Tolls Cashback - HOLA[your confirmation number]
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid

The refund is calculated as the lesser of the actual tolls you paid or 5% of your booking total. For example, if your van hire booking totalled US$800, the maximum cashback is US$40. If you paid US$25 in tolls, you receive US$25 back. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

How does the toll billing work if I don't buy a toll package for my Florida van hire?

If you decline the unlimited toll package at the hire counter in Florida, your van's licence plate will be photographed each time you pass through a cashless toll gantry. This is called Toll-by-Plate billing.

Because Florida's toll roads are almost entirely cashless, manually paying at a booth is rarely an option for van hire drivers. The toll agency sends the invoice to the hire company as the registered vehicle owner, and the company then charges the toll amount to your credit card along with administrative or processing fees.

Key things to know about pay-per-use toll billing on a Florida van hire:

  • Administrative fees vary by brand: Hertz charges approximately US$9.99 per day on days tolls are incurred if you declined the programme; Avis and Budget charge approximately US$6.95 per day (capped at US$34.75 per month); Enterprise charges approximately US$4.95 per day via TollPass
  • Charges often appear days or weeks after you return the van, as toll agencies process invoices in batches
  • If you plan to use your own Florida Toll Pass or visitor transponder, inform the counter agent at pickup so they can deactivate the van's built-in device and prevent duplicate charges

Reviewing the toll programme terms before signing the hire agreement is strongly recommended for any Florida van hire.

Which hire brands offer van hires at Florida airports?

Several major hire brands offer van hires at airports across Florida, including Avis, Budget, Enterprise, and Hertz. These partners operate at Florida's busiest airports, including Orlando International (MCO), Miami International (MIA), Fort Lauderdale-Hollywood (FLL), Tampa International (TPA), Jacksonville International (JAX), and West Palm Beach (PBI).

Van availability in Florida is more limited than standard car categories and is concentrated in high-demand tourist hubs like Orlando, Miami, Fort Lauderdale, and Tampa. Because van fleet sizes are smaller relative to demand from groups and events, availability can be inconsistent, particularly during peak travel periods such as holidays and school holidays.

Typical van models available at Florida airport locations include:

  • Minivans: Chrysler Pacifica, Honda Odyssey (seats 7 to 8)
  • 12 to 15 passenger vans: Ford Transit, Chevrolet Express
  • Sprinter-style vans at select locations

Pricing for a 12-passenger van hire in Florida typically ranges from approximately US$120 to US$250 per day or US$750 to US$1,450 per week, varying by season, location, and demand. Airport van hire locations generally carry higher fees than off-airport alternatives. Booking your Florida van hire well in advance is strongly recommended to secure availability.

Is a credit card required to pick up a van in Florida?

Yes, a physical major credit card in the main driver’s name is required to pick up a van in Florida. Debit cards, prepaid cards, and virtual or digital wallet cards are not accepted for the authorisation hold.

At pickup, the hire partner places a temporary authorisation hold on your credit card. For a van hire in Florida, this hold is typically in the range of US$300 to US$400 for standard vehicles, though it may be higher for larger passenger vans or premium classes. The hold reduces your available credit until the hire company releases it after you return the van, and your bank may take up to 15 working days to reflect the release.

Important things to prepare before your Florida van hire pickup:

  • The card must have the driver’s name physically printed on it
  • The name on the card must match the name on your driver’s licence and hire agreement
  • Ensure your card is enabled for in-person transactions and has sufficient available credit to cover the hold plus any expected charges
  • If you are travelling internationally, notify your bank to prevent fraud blocks on the authorisation
  • Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your Florida van hire booking online, you must still present a physical credit card at the counter for the deposit hold.

What insurance cover do I need for a van hire in Florida?

For a van hire in Florida, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire van itself from a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the van. In the United States, not all states require hire companies to include state-minimum liability by default. Florida van hire drivers are strongly encouraged to add supplementary liability cover, especially when driving a large passenger van with multiple occupants.

For 12- and 15-passenger van hires in Florida specifically, some hire partners require you to present a valid insurance certificate showing at least US$1,000 in excess liability at pickup.

Additional cover options available at the Florida hire counter may include:

  • Personal Accident Insurance (PAI) for your own injuries
  • Personal Effects Cover (PEC) for belongings inside the van
  • Premium Roadside Assistance

Always review your booking confirmation to see which protections are already included in your rate before accepting add-ons at the counter.

What is the fuel policy for van hires in Florida?

Van hires in Florida follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the hire agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Florida van hire:

  • Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
  • Keep your final fuel receipt showing the date, time, and station address
  • Take a photo of the full gauge at the station as evidence
  • For after-hours van returns, leave the receipt in the key drop envelope and keep a copy

If you return the van below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Fuel stations are available near major Florida airport hire return areas, including along SR-528 near Orlando International and in the vicinity of Miami International and Fort Lauderdale airports.

If the van was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level to avoid any dispute.

Can I add an additional driver to my Florida van hire?

Yes, you can add an additional driver to your Florida van hire, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included at no extra cost. If it does not appear, the following daily fees typically apply at Florida hire counters:

  • Avis, Budget, and Payless: approximately US$13 per day, capped at US$65 per hire
  • Hertz, Dollar, and Thrifty: approximately US$13.50 per day, capped at US$189 per hire
  • Alamo, National, and Enterprise: approximately US$15 per day

All additional drivers must be present at the Florida hire counter at pickup with a valid driver’s licence and any required ID. They must sign the hire agreement. If an additional driver is not listed on the agreement and drives the van, insurance protections such as CDW and LDW may not apply.

Age rules also apply: for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. For van hires specifically, age restrictions on additional drivers may be stricter than for standard car categories. Confirm requirements with the counter agent at pickup.

Can I return my Florida van hire to a different city?

Yes, one-way van hires in Florida are possible, allowing you to pick up the van in one city and return it to a different location, but a drop-off fee typically applies and availability depends on the route and partner brand.

Common one-way van hire routes within Florida, such as Orlando to Miami or Fort Lauderdale to Tampa, generally carry a drop-off fee. The amount varies by distance, vehicle class, season, and the hire partner. Larger vans tend to have higher repositioning fees than standard cars.

How the drop-off fee works:

  • The fee is shown during the booking process under the "To pay at destination" section
  • It is not included in your prepaid rate and must be paid at the counter
  • It is not covered by No Extra Charges© unless it was not disclosed during booking
  • Changing your return location after booking may reprice the hire and recalculate the fee

Some short-distance routes within Florida, such as Miami International to Orlando International, may not incur a drop-off fee at all. Always check the details page during booking to confirm whether your specific Florida van hire route carries this charge before completing your reservation.

What local taxes and fees should I expect on a van hire in Florida?

Van hires in Florida are subject to several state and local fees on top of the base hire rate. Understanding these charges helps avoid surprises at the counter.

Florida applies a hire car surcharge to for-hire passenger vehicles, including vans, for the first 30 days of a hire. This surcharge is collected by the hire company at pickup. The exact percentage varies, but it is a state-mandated fee that applies to all van hires in Florida regardless of the partner brand.

At airport locations, additional fees commonly added to Florida hire invoices include:

  • Airport Concession Recovery Fee (ACRF): charged by the hire company to recover the cost of operating at the airport
  • Customer Facility Charge (CFC): funds the airport's consolidated hire car facility
  • Vehicle Licence Recovery Fee (VLRF): covers the cost of registering the fleet
  • State and local sales taxes on the hire total

If your booking confirmation shows "Taxes and Fees: Included," these charges should be covered in your prepaid rate and you should not be billed again at the Florida hire counter. If you are charged for items already marked as included, Hola Car Rentals' No Extra Charges© Coverage applies. Keep all paperwork and contact support after the hire ends.

Is travel assistance included with my Florida van hire?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Florida van hire as well. However, this benefit is not available to residents of the United States or Canada.

For eligible hirers driving a van in Florida, the travel assistance coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is particularly relevant for van hires in Florida given that large passenger vans travel on busy expressways such as the Florida Turnpike, I-95, and SR-528, where incidents involving multiple occupants can have significant medical and legal implications.

If you need to use travel assistance during your Florida van hire, contact Terrawind 24 hours a day, 7 days a week:

  • Phone (toll-free or collect): +1 888 980 9992
  • WhatsApp: +1 208 910 1001
  • Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Always contact assistance before incurring medical or legal expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact coverage terms applicable to your Florida van hire.

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