Van Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Van hire counters at El Paso International Airport (ELP) are located inside the baggage reclaim area of the terminal. From there, the vehicles are just a short walk outside baggage reclaim, roughly 40 feet, so no shuttle or train is needed to reach your van.

Key counter addresses near the airport include:

• Avis: 6505 Convair Rd, Suite 400, El Paso, TX 79925
• Budget: 6701 Convair Rd, El Paso, TX 79925
• Enterprise and National: 6505 Convair Rd, Suite 430, El Paso, TX 79925

Airport counters generally operate from 7 AM to 11 PM daily. After completing paperwork at the counter, you walk directly to the lot to collect your van. Allow approximately 20 to 45 minutes from landing to driving away, accounting for baggage reclaim and the brief counter process.

If you prefer an off-airport location, Enterprise also operates a branch at 1545 N. Zaragoza Rd, El Paso, TX 79936, with pick-up service available during branch hours.

Counter hours for van hires in El Paso vary by location. Airport counters at ELP (Avis, Budget, Enterprise, National) are open 7 AM to 11 PM daily, making them the most flexible option for arriving or departing flights.

The off-airport branch on N. Zaragoza Rd operates on shorter hours:

• Monday to Friday: 7:30 AM to 6:00 PM
• Saturday: 9:00 AM to 12:00 PM
• Sunday: 11:00 AM to 2:00 PM

For after-hours van returns at the airport, Avis offers a 24-hour key drop and National provides a Drop and Go option at their respective lots on Convair Rd. The off-airport N. Zaragoza branch does not accept after-hours returns, so plan your van drop-off accordingly.

If your flight is delayed by less than 24 hours, hire companies will hold your van reservation. For delays beyond 24 hours, contact support as soon as possible, since the booking may be forfeited after that window.

To pick up a van hire in El Paso, you must present the following physical documents at the counter:

• A valid, original driver’s licence (not a digital copy)
• A major credit card in the main driver’s name, with the driver’s name printed on the physical card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital versions shown on a phone or tablet are not accepted at the El Paso van hire counter. Debit and prepaid cards are not accepted for the authorisation hold.

El Paso itself does not have a major local toll network, but if you drive your van hire into other parts of Texas, such as Dallas, Houston, Austin, or San Antonio, you will encounter extensive cashless toll systems. These include TxTag roads managed by TxDOT, TollTag and TEXpress Lanes operated by the North Texas Tollway Authority, and EZ TAG roads in the Houston area.

Texas toll roads are almost entirely cashless, using overhead gantries that read transponders or photograph licence plates. Your van hire vehicle will already have an electronic toll device installed.

At the El Paso pickup counter, you will typically have two options:

• Unlimited toll package: approximately US$11 to US$25 per hire day, covering all toll usage
• Pay per use: actual toll charges plus daily or administrative processing fees billed after the hire, sometimes weeks later

If you plan to stay within El Paso and not venture onto toll highways elsewhere in Texas, you may not need the unlimited package. However, if your van hire itinerary includes driving to other Texas metros, the unlimited package can offer better value and predictability.

All bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid. See the dedicated FAQ below for details on how to claim it.

Every van hire booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire in El Paso or anywhere else in Texas.

Here is how it works:

• You pay tolls normally during your hire, either through the hire company’s toll programme or directly
• After returning the van, you submit a claim within 30 days
• Hola Car Rentals reimburses the lesser of the actual tolls paid or 5% of your booking total

To claim, email [email protected] with the subject line: Tolls Cashback - [Your Confirmation Number]. Attach your Hola Car Rentals reservation confirmation, the signed hire agreement from the El Paso counter, and a toll receipt or invoice showing charges paid during the hire period.

Refunds are issued to the same payment method used for your booking and typically process within 7 to 10 business days after approval. Late submissions received more than 30 days after the van is returned are not accepted.

Yes, a major credit card is required to hire a van in El Paso. The card must be in the main driver’s name, with the driver’s name physically printed on the card, and must be presented in person at the counter.

The credit card is used to place a temporary authorisation hold, not a charge, on your available credit. Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the amount can be higher for a van or premium vehicle class.

Important points to keep in mind:

• Debit cards and prepaid cards are not accepted for the authorisation hold
• Digital wallets and virtual card numbers are not accepted at the counter
• The hold reduces your available credit until your bank releases it after the van is returned, which can take up to 15 business days
• Even if you prepaid your hire online, you must still present a physical credit card at the El Paso counter

Bringing a backup credit card in your name is strongly recommended in case your primary card is declined.

Yes, you can add an additional driver to your van hire in El Paso, either at no cost if your rate includes it or for a daily fee paid at the counter.

When the additional driver fee applies, typical daily rates are:

• Avis, Budget, Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the El Paso pickup counter with a valid driver’s licence and must sign the hire agreement. If their licence is not in a Latin-alphabet script, they will also need an International Driving Permit.

Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone driving the van who is not named on the contract may void those protections. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.

The minimum age to hire a van in El Paso without a young-renter surcharge is 25. Drivers aged 21 to 24 may still hire in Texas but will be subject to a daily underage fee, and most van and minivan categories are restricted to renters aged 25 and above.

This vehicle-class restriction is particularly relevant for van hires in El Paso. Vans, minivans, full-size vehicles, and premium categories are typically reserved for renters who are 25 or above. If you are under 25, you may be limited to economy, compact, or intermediate SUV classes at the El Paso counter.

There is one exception worth noting for Latin American and Caribbean travellers: certain Hola Car Rentals rates fulfilled by Avis or Budget waive the underage fee for the main driver aged 21 to 24, but this waiver applies only to eligible sedan and compact SUV categories, not to vans. Check your booking confirmation to see whether the waiver is shown.

A valid driver’s licence and a major credit card in the main driver’s name are required regardless of age.

Van hires in El Paso follow a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Before returning the van, refuel within approximately 10 miles of the return location on Convair Rd or N. Zaragoza Rd so the gauge does not drop below full
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours van returns at the El Paso airport, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the van below the recorded starting level, the hire company may charge a fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus an administrative service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy.

Yes, one-way van hires from El Paso to a different city are possible, but a drop-off fee may apply depending on the route, hire company, and vehicle class.

Key things to know about one-way van hires from El Paso:

• The drop-off fee is route-specific and varies by partner, distance, and season
• Vans and larger vehicle classes can carry higher repositioning fees than standard cars
• Cross-border one-ways, such as returning a van hired in El Paso to a location in New Mexico or another state, may or may not incur a fee depending on the partner
• The fee, if applicable, will appear under the "To pay at destination" section during checkout and on your booking confirmation

If no drop-off fee is shown during booking, none should be charged at the El Paso counter. If the counter adds a fee that was not disclosed on your confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee covers undisclosed counter charges.

Note that changing your return location after booking may reprice the hire and recalculate any applicable drop-off fee.

Insurance cover for a van hire in El Paso depends on the rate plan selected at booking. Most Hola Car Rentals rates for the United States include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the van itself in the event of a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover:

• Damage or injury caused to third parties (other vehicles, people, or property)
• Tires, wheels, undercarriage, or roof damage unless specifically included
• Incidents involving authorised drivers or prohibited use such as off-road driving

For third-party liability, a separate Liability Insurance Supplement (LIS or SLI) is available. In Texas, state-minimum liability is not universally mandated for hire companies, so adding LIS is strongly recommended when hiring a van in El Paso.

Always review your booking confirmation before arriving at the El Paso counter to confirm exactly which coverages are included and whether any deductible applies to your van hire.

Yes, most van hires made through Hola Car Rentals include travel assistance cover provided by Terrawind Global Protection, though this benefit does not apply to residents of the United States or Canada.

If you are visiting El Paso from outside North America and something goes wrong during your van hire, such as a medical emergency on a Texas highway or a legal issue following a road incident, this cover can help. Core benefits typically include:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

This cover does not replace CDW or LDW for damage to the van itself, nor does it cover third-party liability. Check your booking confirmation for the exact terms and coverage limits that apply to your El Paso van hire.

When picking up a van hire in El Paso, the total amount due at the counter depends on what your booking confirmation lists as included versus what is shown under "To pay at destination."

Common fees and taxes that may apply at the El Paso counter include:

• Airport concession recovery fees (ACRF) and customer facility charges (CFC) for airport pickups on Convair Rd
• Texas state hire taxes and local surcharges
• Young-driver surcharges if the main driver is under 25
• Additional driver fees if not included in your rate
• Optional add-ons accepted at the counter such as a toll package, GPS, or child seat

If your confirmation states "Taxes and Fees: Included," you should not be billed separately for those items at the El Paso van hire counter. If the counter charges something that was not disclosed on your confirmation and that you did not opt into, the No Extra Charges© guarantee covers that situation. Keep all paperwork and contact support after the hire is complete.

Charges you are always responsible for regardless of your rate include fuel if the van is returned below the recorded level, tolls, and any damage not covered by your plan.