Van Hire
in Burlington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Burlington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Burlington.

No. With Hola Car Rentals, all costs and charges for your booking in Burlington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Burlington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Hire van counters at Burlington International Airport (BTV) are located on-site at 1200 Airport Dr, South Burlington, VT 05403. After landing, proceed to baggage claim and then walk directly to the hire counters inside or adjacent to the terminal. No shuttle or bus is needed for major brands including Enterprise, Budget, Avis, Alamo, and National.

From the moment you clear baggage claim, expect roughly 20 to 45 minutes to complete paperwork and drive away in your van, assuming no delays at the counter.

Counter hours vary by brand:

• Budget and Avis: approximately 7:00 AM to 12:15 AM daily
• Enterprise: approximately 8:00 AM to 11:59 PM daily

If your Burlington van pickup falls outside staffed hours, Budget and Avis offer key-drop and after-hours return options at the airport lot. Confirm after-hours arrangements directly with your assigned brand before arrival.

Vermont has no interstate toll roads, so driving a hire van around Burlington and most of the state is toll-free on standard highways.

The only toll facilities in Vermont are three seasonal mountain toll roads, none of which are part of electronic systems like E-ZPass or FasTrak:

• Mt. Equinox Skyline Drive (Manchester area): US$20 per car plus US$5 per extra passenger, paid in cash at the gate
• Burke Mountain toll road: US$5 per vehicle or US$15 for an all-day pass, paid in cash
• Mt. Mansfield toll road (Stowe area): US$26 per car plus US$9.50 per extra passenger, paid by credit card only

Because these are manual pay-at-gate roads with no cameras or plate-based billing, the transponder programmes offered by hire companies (such as PlatePass or e-toll) do not apply here. Simply pay at the gate when you arrive. If you cannot pay, access is denied at the booth and no invoice or surcharge is sent to your hire account.

If you drive your Burlington hire van into neighbouring states such as New York or Massachusetts, electronic tolls may apply there. Keep receipts for any tolls paid during your hire period.

To collect your hire van in Burlington, bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone are not accepted at the Burlington hire van counter. Name mismatches between your licence, passport, and credit card are a common cause of delays, so verify they all match before you travel.

Yes, Tolls Cashback is included on all Burlington hire van bookings, and it applies to any tolls you pay during the hire period, including tolls on roads outside Vermont.

If you drive your Burlington hire van into New York, Massachusetts, or other neighbouring states with electronic or cash toll systems, those toll costs are eligible for reimbursement of up to 5% of your total booking value.

For Vermont's own mountain toll roads (Mt. Equinox, Burke Mountain, Mt. Mansfield), cash or credit card receipts from the toll gate serve as valid proof of payment for your claim.

To claim your cashback:

• Email [email protected] within 30 days of returning your van
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are processed to the original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

To hire a van in Burlington without a young-hirer surcharge, you must be at least 25 years old. Vans fall under the restricted vehicle categories that most hire partners reserve for drivers aged 25 and above.

Drivers aged 21 to 24 are generally not permitted to hire a van class vehicle in Burlington. Vermont is not New York or Michigan, where state law requires hires to drivers aged 18 and over. In Vermont, the standard partner policy of 25 as the minimum age for vans applies.

If you are between 21 and 24 and need a vehicle in Burlington, you would need to select a smaller, unrestricted class such as Economy, Compact, or Compact SUV, which are typically available to younger renters with a daily young-hirer surcharge.

Regardless of age, all hirers must present a valid driver’s licence and a major credit card in their own name for the excess. Debit and prepaid cards are not accepted for the authorisation hold.

When you pick up your hire van in Burlington, the partner desk will place a temporary authorisation hold on your credit card. For van class vehicles in the United States, the hold is typically higher than for standard cars and can range from approximately US$300 to US$500 or more, depending on the hire brand, location, and season.

This is not a charge. It is a temporary reduction in your available credit that is released after you return the van and the hire agreement closes. Your bank controls how quickly the hold disappears from your statement, and it can take up to 15 business days after return.

Important requirements for the Burlington van hire deposit:

• The credit card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on the physical card
• Debit cards, prepaid cards, and virtual card numbers are not accepted
• The card must be in the main driver’s name
• You must have sufficient available credit to cover the hold plus any expected charges

Bring a backup credit card in your name in case your primary card is declined. Setting a travel notice with your bank before arriving in Burlington is also recommended to prevent fraud blocks on the authorisation.

Burlington van hires use a Full-to-Full fuel policy. You receive the van with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

At return, refuel within approximately 10 miles of the Burlington return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the van below the recorded starting level, the partner may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• An administrative refuelling service fee

Gas prices in Burlington average around US$3.69 per gallon for regular fuel, which is slightly above the Vermont state average and has historically exceeded the National average. Budget a little extra for fuel costs compared to other U.S. destinations. Ask the counter agent for the nearest petrol station to the return lot when you pick up your van in Burlington.

Yes, most Burlington hire van bookings include travel assistance provided through Terrawind Global Protection, which covers scenarios such as a breakdown or accident during your hire period.

Core benefits typically included are:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a breakdown or accident while driving your Burlington hire van, contact the 24-hour assistance line first before incurring any expenses that require prior authorisation:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire van itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI). Check your booking confirmation for the exact terms applicable to your Burlington reservation.

Yes, you can pick up a hire van at off-airport locations in Burlington, though availability of van class vehicles at city branches may be more limited than at the airport.

One notable off-airport option is Enterprise at 1116 Shelburne Rd, South Burlington, VT 05403. Another nearby location is at 1891 Williston Rd, South Burlington, VT 05403. These city branches have shorter operating hours compared to the airport counters:

• Enterprise Shelburne Rd: Monday to Friday 8:00 AM to 6:00 PM, Saturday 9:00 AM to 12:00 PM, closed Sunday

If you are arriving at Burlington International Airport (BTV) and plan to pick up your hire van at a city location, you will need to arrange separate transport such as a taxi, rideshare, or shuttle service, as city branches do not have on-site airport access.

The airport location at 1200 Airport Dr offers longer hours, walk-up access from baggage claim, and after-hours key-drop return options, making it the more convenient choice for most travellers flying into Burlington. If your hire needs flexibility around early morning or late-night flights, the airport counter is the safer option.

Yes, you can add an additional driver to your Burlington hire van, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line that reads Additional driver free of charge. If it appears, the first extra driver is covered at no cost. If it does not appear, the daily fees by partner are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes)
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes)
• Alamo, National, and Enterprise: US$15 per day (plus taxes)

The additional driver must be present at the Burlington counter at pickup with their own valid driver’s licence. If their licence is not in English or uses a non-Latin alphabet, they will also need an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement before leaving with the van.

Only drivers listed on the agreement are covered by the van's protections such as CDW/LDW and liability cover. Anyone who drives the Burlington van without being named on the contract may void those protections.

When hiring a van in Burlington, two main types of protection are worth reviewing before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the van is damaged or stolen. A deductible may still apply unless your confirmation explicitly shows zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Burlington van. Vermont does not have a universal state mandate requiring hire companies to include minimum liability cover, so this protection is not automatically guaranteed. Adding supplementary liability cover is strongly recommended.

Common exclusions to be aware of for your Burlington van hire:

• Tires, wheels, undercarriage, and roof damage are often excluded from CDW/LDW
• Driving under the influence or off permitted roads voids cover
• Only drivers named on the hire agreement are covered

Review your booking confirmation to confirm which protections are already included in your rate before accepting or declining anything at the Burlington counter.

Yes, one-way van hires from Burlington to another city are possible, though a drop-off fee may apply depending on the route, hire brand, and vehicle class.

The drop-off fee is route-specific and is set by the hire partner. It is not mileage, fuel, or a tax, though it is typically taxable locally. For van class vehicles, repositioning fees can be higher than for standard cars due to the cost of moving larger vehicles between locations.

How to check if a drop-off fee applies to your Burlington hire:

• During the booking process, select your different return location and review the details page for the rate you choose
• Any drop-off fee will appear under the To pay at destination section of the checkout screen
• Your booking confirmation will also list this fee if it applies

If no drop-off fee appears during booking, none should be charged at the Burlington counter. If the counter adds a fee that was not disclosed on your confirmation, keep all paperwork and contact support after the hire. No Extra Charges© Coverage may apply in that situation.

Cross-border one-way hires, such as Burlington to Canada, may be restricted or require prior authorisation from the hire partner. Confirm cross-border rules before booking.

Returning your hire van at Burlington International Airport after staffed counter hours is possible at the airport lot at 1200 Airport Dr, South Burlington, VT 05403.

Avis offers a 24-hour drop-off option, and Budget provides a key-drop box for after-hours returns. Enterprise's airport counter stays open until approximately 11:59 PM daily, which covers most late-arriving flights.

Steps for an after-hours van return in Burlington:

• Refuel the van within approximately 10 miles of the airport before arriving, and keep your fuel receipt
• Drive to the hire car area near the terminal at 1200 Airport Dr and follow signs to your brand's designated return lane
• Note the odometer reading and fuel level, and take a photo of the dashboard
• Place the keys in the key-drop envelope provided by your brand, note any pre-existing or new damage, and deposit the envelope in the drop box
• Keep a copy of the hire agreement and your fuel receipt

Be aware that liability for the van may remain with you until a staff member formally checks it in the next morning. Review your hire agreement for the specific after-hours terms that apply to your Burlington hire return.