Thrifty Car Hire in Phoenix

Hola Car Rentals is the only premium partner of the top car hire brands operating in Phoenix, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Phoenix.

No. With Hola Car Rentals, all costs and charges for your booking in Phoenix are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Phoenix charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Thrifty hire car at Phoenix Sky Harbour Airport is not collected at the terminal itself. All hire brands, including Thrifty, operate from the PHX Rental Car Centre (RCC), a separate facility reached via the free PHX Sky Train.

• After baggage claim, follow overhead signs for Ground Transportation and then PHX Sky Train
• The Sky Train runs 24 hours a day, 7 days a week, with trains arriving every 3 to 5 minutes
• Journey time is approximately 5 minutes from Terminal 3 and 8 to 10 minutes from Terminal 4
• Exit at the Rental Car Centre station and look for the Thrifty counter inside the building
• Complete your paperwork, then follow posted signs to your designated vehicle area in the car park

Allow 15 to 30 minutes in total from baggage claim to driving away, depending on crowd levels. The Thrifty counter at the Phoenix Rental Car Centre is open 24 hours. Before arriving, confirm your hire brand on your booking confirmation, as the Hertz group (which includes Thrifty) has its own dedicated counter and vehicle area inside the RCC.

No, there are no toll roads in Arizona, so driving your Thrifty hire car anywhere in or around Phoenix will not incur any toll charges.

Unlike states such as Florida, Texas, or California, Arizona does not operate any cashless toll lanes, toll plazas, or congestion zones. Systems like E-ZPass or SunPass are not used here, and there are no emission zones similar to those in some European cities.

Since no toll roads exist in Phoenix or anywhere in Arizona, you do not need to purchase a toll package at the Thrifty counter, and you will not receive any post-hire toll invoices for driving within the state. If your trip takes you beyond Arizona into neighbouring states that do have tolls, standard toll billing rules for your Thrifty vehicle would apply in those areas.

If you do pay tolls while driving outside Arizona during your Phoenix hire, you can submit a claim for Tolls Cashback through Hola Car Rentals within 30 days of returning the vehicle.

To collect your Thrifty hire in Phoenix, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence (physical card, not a digital copy)
• A major credit card with your name printed on it, in the main driver’s name, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example if it is in Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence at all times.

At the Thrifty counter in Phoenix, all documents must be physical originals. Digital versions shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the authorisation hold.

Yes, all Hola Car Rentals bookings include Tolls Cashback, and this benefit applies to your Thrifty hire in Phoenix even though Arizona itself has no toll roads.

If your Phoenix trip takes you into neighbouring states that do have tolls, such as California, you can claim back up to 5% of your total booking value for tolls paid during the hire period. The reimbursement covers the lesser of your actual toll costs or the 5% cap.

To claim your cashback after returning your Thrifty vehicle:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the Thrifty hire agreement, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, a major credit card is required at the Thrifty counter in Phoenix to cover the authorisation hold.

The card must be a physical card with the main driver’s name printed on it. Digital wallets, virtual cards, debit cards, and prepaid cards are not accepted for the deposit. Even if you prepaid your booking in full, you must still present a physical credit card at the Thrifty counter in Phoenix at the time of collection.

A temporary authorisation hold will be placed on your card, typically around US$300 to US$400 for standard vehicles in the United States, though the exact amount is set by Thrifty at the time of collection and may vary by vehicle class. This hold reduces your available credit until it is released after you return the vehicle, which can take up to 15 working days depending on your bank.

• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation
• Confirm the hold amount with the Thrifty agent before signing the agreement

Yes, Thrifty charges a young driver surcharge for renters under 25 years old at Phoenix locations, including the Sky Harbour Airport Hire Centre and off-airport sites such as 949 West Camelback Road and 1133 West Bell Road.

In Arizona, the minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the Thrifty counter in Phoenix. Based on Thrifty's standard US policy, this fee is approximately US$13.50 per hire day, with a maximum cap of US$189 plus applicable taxes.

• Drivers under 21 are generally not permitted to hire
• Vehicle class restrictions apply: categories such as luxury, premium, full-size SUV, minivan, and convertible are typically reserved for renters aged 25 and over
• Economy, compact, and intermediate SUV classes are usually available to under-25 renters

The young driver surcharge is paid directly at the Thrifty counter in Phoenix and is not included in your prepaid rate. Budget for this fee in advance if you are between 21 and 24 years old.

Thrifty hires in Phoenix follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

• At collection, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Phoenix lot
• Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Thrifty vehicle in Phoenix with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

Fuel prices in Arizona generally run below the national average, so refuelling near the Phoenix Sky Harbour Rental Car Centre before returning your Thrifty vehicle is straightforward and cost-effective. For after-hours returns, leave your fuel receipt in the key envelope and keep a photo of the full gauge as evidence.

Yes, you can add an additional driver to your Thrifty hire in Phoenix, either as part of your rate or by paying a fee at the counter.

Check your booking confirmation first. If it states Additional Driver Free of Charge, the first extra driver is included at no cost. If it is not included, Thrifty's standard US fee applies: approximately US$13.50 per hire day, with a maximum cap of US$189 plus applicable taxes, paid directly at the Phoenix counter.

Requirements for adding a driver at the Thrifty counter in Phoenix:

• The additional driver must be present at collection with their own valid driving licence
• If their licence is not in English or uses a non-Latin alphabet, an IDP is required
• The additional driver must sign the hire agreement at the counter
• Age rules apply: drivers under 25 may be subject to a young driver surcharge
• For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old; confirm Thrifty's specific rule at the Phoenix counter

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the Thrifty vehicle in Phoenix may void your cover.

Most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your Thrifty hire in Phoenix as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

For eligible customers, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Thrifty hire in Phoenix, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact cover limits and terms that apply to your specific reservation.

The insurance included in your Thrifty hire in Phoenix depends on the rate plan you selected. Check your booking confirmation for the specific coverages listed.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to third parties.

For third-party liability, you may need Liability Insurance Supplementary (LIS or SLI), which covers bodily injury and property damage you cause to others while driving the Thrifty vehicle in Phoenix. In Arizona, state-minimum liability is not automatically guaranteed for all renters, so Hola Car Rentals strongly recommends adding LIS cover to your booking.

• CDW or LDW: covers the Thrifty hire vehicle itself
• LIS or SLI: covers third parties you may injure or whose property you may damage
• These are separate protections and both are recommended

At the Thrifty counter in Phoenix, review the hire agreement carefully and decline any extras you did not select during booking to avoid unexpected charges.

Yes, early collection at the Thrifty counter in Phoenix is possible, but it depends on vehicle availability at the time you arrive.

The Thrifty Rental Car Centre at Phoenix Sky Harbour Airport operates 24 hours, so the counter will be staffed whenever you arrive. However, early collection is not guaranteed and may result in re-pricing if you change your official pickup time before arriving.

• If you arrive earlier than your scheduled time and a vehicle is available, Thrifty may accommodate you at no extra cost
• If you formally change your pickup time in advance, your rate may be recalculated based on the new time and current availability
• The hire company will hold your booking for up to 24 hours from the original scheduled pickup time if you are delayed

For off-airport Thrifty locations in Phoenix, such as 949 West Camelback Road or 1133 West Bell Road, hours may differ from the airport location, so confirm operating hours before planning an early arrival at those sites. If you are arriving on a flight that lands earlier than scheduled, the free PHX Sky Train runs every 3 to 5 minutes, so you can head to the Rental Car Centre as soon as you have your bags.

Yes, one-way hires with Thrifty are possible, allowing you to collect in Phoenix and return the vehicle to a different city or airport, though a drop-off fee may apply.

Whether a fee applies and how much it costs depends on the specific route, the vehicle class, and the dates of your hire. During the booking process on the Hola Car Rentals website, any applicable drop-off fee for your Thrifty one-way hire from Phoenix will be shown on the rate details page under the To Pay at Destination section before you confirm.

• Same-city routes, such as Phoenix Sky Harbour Airport to a centre in Phoenix, often carry no drop-off fee
• Routes between Phoenix and other Arizona cities or out-of-state destinations typically include a one-way fee
• Cross-border one-way hires, for example from Phoenix to Mexico, may be restricted or require special authorisation from Thrifty

If you need to change your return location after booking, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee or affect availability. Review your booking confirmation to confirm the drop-off terms for your specific Thrifty reservation originating in Phoenix.

An International Driving Permit (IDP) is mandatory for your Thrifty hire in Phoenix if your driving licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. For all other foreign licences not in English, an IDP is strongly recommended but not strictly required by law.

The IDP is a translation document only and must always be carried alongside your original licence. It is not a standalone licence and will not be accepted at the Thrifty counter in Phoenix without the original.

• Visitors from most Latin American, European, and English-speaking countries can generally drive in Arizona on their valid foreign licence
• If your licence is in a non-Latin script, obtain an IDP in your home country before travelling, as it cannot be issued abroad
• In the United States, organisations such as AAA issue IDPs only to holders of a US driving licence

At the Thrifty counter in Phoenix, all documents must be physical originals. Digital copies are not accepted. If you are unsure whether your licence requires an IDP for your Thrifty hire in Phoenix, check with your home country's automobile association before your trip.