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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 8 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 3 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 6 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 3 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 3 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 3 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 3 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 3 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 3 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 3 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 3 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 2 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 2 months ago
"Easy and good deal"
Samantha de León
Samantha de León
5 2 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 2 months ago
"Very easy to book and competitive prices."
ju
ju
5 2 months ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 2 months ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 2 months ago
"Very good. Easy."
David Garciarena
David Garciarena
5 2 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 2 months ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 2 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 2 months ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 2 months ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 2 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 2 months ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 2 months ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 2 months ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 1 month ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 1 month ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 month ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 month ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 4 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 4 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 4 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 4 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 3 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 3 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 3 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 2 weeks ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 3 weeks ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 3 weeks ago
"Excellent service"
Tanner Blair
Tanner Blair
5 2 weeks ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 2 weeks ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 weeks ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 2 weeks ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 2 weeks ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 2 weeks ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 2 weeks ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 weeks ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 2 weeks ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 weeks ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 2 weeks ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 2 weeks ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 1 week ago
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 1 week ago
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 1 week ago
"Definitely the cheapest car hire option available in Hawaii"
amelie vincent
amelie vincent
5 1 week ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
emre k
emre k
5 1 week ago
"great prices, smooth transaction, clear cost breakdown. seems great"
orin sae
orin sae
5 1 week ago
"friendly user (via web) low prices good conditions"
Lee-Anne Duncan
Lee-Anne Duncan
5 6 days ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
Akshay Baheti
Akshay Baheti
5 5 days ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Akos Bernat
Akos Bernat
5 5 days ago
"Very good prices"
H.M. F.
H.M. F.
5 4 days ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Hendry
Hendry
5 2 days ago
"Fast & easy process, nice car and overall satisfied with this booking"
Graham Wylie
Graham Wylie
5 yesterday
"Affordable pricing and effortless booking process, thanks"
Allan Ragobar
Allan Ragobar
5 yesterday
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Evelyn Cifuentes
Evelyn Cifuentes
5 17 hours ago
"Excellent"

About hiring a car with Thrifty in Philadelphia

Thrifty's counter at Philadelphia International Airport (PHL) sits in a consolidated car hire facility off-site from the terminals — after collecting luggage, follow Ground Transportation signs to Zone 2 on the Arrivals Road, where free car hire shuttles run 24 hours a day. The shuttle itself takes only a few minutes, but allow 30 to 60 minutes total from deplaning to driving away; during busy periods, counter queues can push that closer to 90 minutes, so booking in advance helps secure both availability and a faster counter experience. Pennsylvania's major highways and bridges run on E-ZPass, the region's electronic toll system — cash lanes are largely gone. Thrifty offers a PlatePass® transponder package covering unlimited tolls for a daily fee; without it, any E-ZPass lane use is billed at the highest undiscounted rate plus a per-toll administrative charge that accumulates quickly on a multi-day trip. Fuel in the Philadelphia area runs around US$4.16 per gallon, so refuel before returning to avoid the hire company's fuel service markup, which typically runs two to three times the pump price. Thrifty places an authorisation hold of around US$200 above the estimated hire total on a credit card in the primary driver's name — debit cards are not accepted. Drivers whose licence uses a non-Latin script, such as Arabic, Chinese, or Cyrillic, will need an International Driving Permit alongside the original licence at pickup.

Best Car Rental Deals

4.5/ 5
Chevrolet Trax

Chevrolet Trax | Automatic

SUV

or SUV similar

5 2 Automatic
From $ 40.40 / day
4.5/ 5
Jeep Wrangler 2 or 4 door

Jeep Wrangler 2 or 4 door | Automatic

PICKUP

or Pickup similar

4 1 Automatic
From $ 47.10 / day
4.5/ 5
Toyota Camry Hybrid

Toyota Camry Hybrid | Automatic

SEDAN

or Sedan similar

5 3 Automatic
From $ 66.80 / day

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Philadelphia include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Philadelphia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Philadelphia.

Will I face unexpected charges at the Thrifty counter in Philadelphia when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Philadelphia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Philadelphia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty hire car at Philadelphia International Airport?

When you arrive at Philadelphia International Airport for your Thrifty hire, exit baggage claim and head to Zone 2, where a free shuttle runs to the Thrifty hire car facility at 1 Arrivals Road, Terminal B. The Thrifty counter shares a building with Dollar Rent A Car.

The Philadelphia airport location is open 7 days a week from 6:00 AM to 10:30 PM. If your flight lands close to closing time, plan accordingly, as no after-hours pickup service is confirmed at this location.

To speed up the process at the Thrifty counter in Philadelphia, bring:

  • Your physical driver's licence (original, unexpired)
  • A major credit card in the main driver's name with the name printed on the card
  • Your booking confirmation or printed voucher
  • Passport and any required entry documents

Once you have signed the hire agreement, inspect the vehicle and confirm the fuel level is recorded correctly before driving away.

What are the Thrifty counter hours at Philadelphia International Airport vs. the downtown location?

Thrifty operates two main locations in Philadelphia with different hours, so it is important to plan your pickup and return times carefully.

  • Philadelphia International Airport (1 Arrivals Road, Terminal B): open 6:00 AM to 10:30 PM, 7 days a week.
  • Downtown Philadelphia at Amtrak 30th Street Station (2951 Market Street): open 8:00 AM to 6:00 PM Monday through Friday, and 9:00 AM to 2:30 PM on Saturday and Sunday.

The Thrifty airport location in Philadelphia offers significantly extended hours and is the most convenient option if you are arriving or departing by plane. The downtown location suits those staying in the city centre near the University of Pennsylvania area, but its limited weekend hours mean you should plan your return well in advance.

If your flight is delayed, Thrifty in Philadelphia will generally hold your reservation for up to 24 hours from the original pickup time. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking.

How do tolls work when renting from Thrifty in Philadelphia?

Philadelphia and the surrounding Pennsylvania region use a predominantly cashless toll system. The main toll road is the Pennsylvania Turnpike, which uses E-ZPass for electronic billing and Toll By Plate for licence plate-based billing on cashless sections. There are no cash booths on most sections, so your Thrifty hire vehicle in Philadelphia will pass through overhead gantries that record your plate or transponder automatically.

Typical 2026 toll costs for a passenger vehicle on the Pennsylvania Turnpike include approximately US$1.94 per short segment with E-ZPass, or US$3.88 with Toll By Plate. A longer trip such as Philadelphia to Harrisburg (around 100 miles) can total US$8 to US$12 depending on your exact entry and exit points.

At the Thrifty counter in Philadelphia, you will be offered a toll programme. Your main options are:

  • Unlimited toll package: a fixed daily fee (typically US$11 to US$25 per day) covering all tolls during the hire period.
  • Pay per use: actual toll charges plus an administrative or processing fee billed to your card after the hire, often at Toll By Plate rates, which are higher than E-ZPass rates.

If you decline the Thrifty toll programme in Philadelphia and drive a toll road, the hire company will bill the tolls plus admin fees to your card, sometimes weeks after you return the vehicle. Review the hire agreement carefully before deciding.

Does Hola Car Rentals offer toll cashback for Thrifty hires in Philadelphia?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your Thrifty hire in Philadelphia and any toll roads you use in the area, including the Pennsylvania Turnpike and cashless bridges around the city.

You can get back up to 5% of your total booking value for tolls paid during your hire. For example, if your booking total is US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap).

To claim your Tolls Cashback after your Philadelphia Thrifty hire:

  • Email [email protected] within 30 days of returning the vehicle.
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
  • Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid.

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions after 30 days are not accepted.

Are there speed cameras I should know about when driving a Thrifty hire in Philadelphia?

Yes, Philadelphia has an extensive and actively enforced network of automated speed cameras that can catch Thrifty hire drivers off guard, especially those unfamiliar with the city.

Key facts about Philadelphia speed enforcement:

  • Broad Street (PA Route 611) has 30 cameras at 15 locations, running from 7000 Old York Road down to 3600 S. Broad Street, operating 24 hours a day, 7 days a week.
  • Fines start at US$100 for speeds 11 MPH or more over the posted 25 MPH limit on Broad Street.
  • School zone cameras are active in five high-crash areas, with a 15 MPH limit and a US$100 fine triggered at 11 MPH over the limit.
  • Fines escalate up to US$150 for higher speeds.

Unlike radar-based enforcement common in many other countries, Philadelphia uses fixed and portable cameras with a very low tolerance threshold. There are no points added to your licence, but fines are issued directly and can be billed to the Thrifty hire account and passed on to you after the hire ends.

When driving your Thrifty hire in Philadelphia, stay at or below posted speed limits, particularly on Broad Street and near schools, to avoid unexpected charges on your card after you return home.

What documents do I need to pick up a Thrifty hire car in Philadelphia?

To collect your Thrifty hire in Philadelphia, you must present all documents in physical form. Digital copies are not accepted at the counter.

  • Original, unexpired driver's licence in the main driver's name.
  • A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold.
  • Passport or valid government photo ID.
  • Booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets (required for international visitors).

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence at the Thrifty counter in Philadelphia. If your licence is in a non-English Latin script, an IDP is strongly recommended but not strictly mandatory.

The IDP is a translation document only and is not valid without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Debit cards and prepaid cards are not accepted for the security deposit hold at Thrifty in Philadelphia. Bring a backup credit card in case your primary card is declined.

How much is the security deposit for a Thrifty hire in Philadelphia?

When you pick up your Thrifty hire in Philadelphia, a temporary authorisation hold will be placed on your major credit card. This is not a charge but it reduces your available credit until the hire is closed and your bank releases it.

For standard vehicles at U.S. locations, typical holds range from approximately US$300 to US$400. Premium or speciality vehicle classes may carry higher holds. The exact amount is set by the Thrifty counter in Philadelphia at the time of pickup and may vary by vehicle class, hire duration, and season.

Important points to keep in mind:

  • Only a physical major credit card in the main driver's name with the name printed on the card is accepted for the deposit. Debit cards and prepaid cards are not accepted.
  • Ensure your card has sufficient available credit to cover both the hold and any expected charges.
  • After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
  • Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious.

If you are unsure of the exact hold amount for your specific Thrifty booking in Philadelphia, ask the counter agent to confirm before they process the authorisation.

Is there a young driver surcharge for under-25 renters at Thrifty in Philadelphia?

Yes, drivers under 25 years old are subject to a young driver surcharge when renting from Thrifty in Philadelphia. The standard minimum age to rent without an additional fee in the United Kingdom is 25.

For Thrifty in Philadelphia, the young driver surcharge is US$13.50 per rental day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid at the counter and is not included in your prepaid booking total.

Additional restrictions that apply to under-25 renters at Thrifty in Philadelphia:

  • Most vehicle classes are restricted to renters aged 25 and over. These include full-size, SUV, minivan, convertible, luxury, and premium categories.
  • Drivers aged 21 to 24 are generally limited to economy, compact, intermediate, and similar smaller classes.
  • Drivers under 21 cannot rent from Thrifty in Philadelphia under standard rules.

Make sure your credit card has enough available credit to cover both the security deposit hold and the young driver surcharge that will be added at the Thrifty counter in Philadelphia.

What travel assistance is included with a Thrifty booking in Philadelphia?

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty hire in Philadelphia as well. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Philadelphia area or on longer trips through Pennsylvania.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

If you need assistance during your Thrifty hire in Philadelphia, contact Terrawind 24 hours a day, 7 days a week:

Have your full name and Hola Car Rentals confirmation number ready when you call. Follow the coordinator's instructions before incurring any medical expenses, as some reimbursements require prior authorisation.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.

Can I add an additional driver to my Thrifty hire in Philadelphia?

Yes, you can add an additional driver to your Thrifty hire in Philadelphia, but the additional driver must be present at the counter at the time of pickup with their own valid driver's licence.

Whether the fee is included or charged at the counter depends on your rate:

  • If your Hola Car Rentals confirmation shows "Additional driver free of charge," the first extra driver is included at no cost.
  • If not included, Thrifty in Philadelphia charges US$13.50 per rental day plus taxes for an additional driver, with a maximum cap of US$189 plus taxes.

Requirements for adding a driver at the Thrifty counter in Philadelphia:

  • The additional driver must be physically present at pickup.
  • They must present a valid driver's licence, and an IDP if their licence is not in English or uses a non-Latin alphabet.
  • They must meet the minimum age requirements. Drivers under 25 may be subject to a young driver surcharge.
  • Both the main driver and the additional driver must sign the hire agreement.

Only drivers listed on the hire agreement are covered by the vehicle's protections. Anyone not named on the contract who drives the Thrifty vehicle in Philadelphia may void cover.

Can I pick up a Thrifty car in Philadelphia and return it to a different city?

Yes, one-way hires are available through Thrifty in Philadelphia, allowing you to pick up at one location and return to a different city or airport. However, a drop-off fee may apply depending on your route.

How the drop-off fee works for Thrifty one-way hires from Philadelphia:

  • The fee is route-specific and varies by destination, vehicle class, and season.
  • It is listed under the "To pay at destination" section during the Hola Car Rentals booking process and on your confirmation.
  • The fee cannot be prepaid and is collected at the Thrifty counter in Philadelphia or at the return location.
  • Same-city returns between the Philadelphia airport and the downtown location typically do not incur a drop-off fee, but always verify during booking.

Cross-border one-way hires, for example returning the Thrifty vehicle outside Pennsylvania or into another country, may be restricted or carry significantly higher fees. Check your hire agreement for any territory restrictions before driving across state lines.

If you need to change your return location after booking, be aware that this may reprice your hire and recalculate the drop-off fee. Contact support before making mid-hire route changes.

What fuel policy applies to Thrifty hires in Philadelphia?

Thrifty hires in Philadelphia follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for the fuel policy on your Philadelphia Thrifty hire:

  • At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
  • Use the correct fuel type as shown in the vehicle documentation. Using the wrong fuel is not covered by the fuel policy.
  • Before returning the vehicle, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address.

If you return the Thrifty vehicle in Philadelphia with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

For after-hours returns at the Philadelphia location, leave the fuel receipt in the return envelope and keep a photo of the full gauge on your phone as evidence.

What insurance coverage do I need for a Thrifty hire in Philadelphia?

When renting from Thrifty in Philadelphia, there are two main types of coverages to consider: protection for the hire vehicle itself and liability coverage for damage or injury you may cause to others.

Collision Damage Waiver or Loss Damage Waiver (CDW/LDW) covers damage to the Thrifty hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover third parties.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving the Thrifty hire in Philadelphia. In Pennsylvania, not all hire situations automatically include state-minimum liability, so it is strongly recommended to add supplementary liability coverage to your booking.

Common exclusions to be aware of:

  • Damage caused by prohibited use such as driving under the influence, off-road use, or unauthorised drivers.
  • Tires, undercarriage, and roof damage are often excluded from standard CDW/LDW.
  • Coverage only applies to drivers named on the Thrifty hire agreement in Philadelphia.

Check your Hola Car Rentals confirmation to see which coverages are included in your rate and whether a deductible applies before you arrive at the Thrifty counter in Philadelphia.

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