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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Nova Scotia include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Nova Scotia, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Nova Scotia.
Will I face unexpected charges at the Thrifty counter in Nova Scotia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Nova Scotia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nova Scotia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which toll roads will I encounter with my Thrifty hire in Nova Scotia?
Nova Scotia has a limited number of toll roads that Thrifty renters should be aware of before hitting the road.
- Cobequid Pass on Highway 104: a 45-km section between Masstown and Thomson Station. The toll for passenger cars is CAD 4.00 per one-way trip, payable at cash booths. If your Thrifty hire carries Nova Scotia plates, attendants may wave you through; out-of-province vehicles have been subject to the toll since December 2021.
- Halifax Bridges (Angus L. Macdonald and A. Murray MacKay): these bridges previously used the MACPASS cashless transponder system, but tolls were removed entirely on 17 March 2025, so no payment is required when crossing them in your Thrifty vehicle.
There are no congestion charges or emissions zones in Nova Scotia. If you want to avoid the Cobequid Pass entirely, Highway 4 through Wentworth Valley is an alternative, though it adds travel time. Carry Canadian coins when using cash lanes on the Cobequid Pass to ensure a smooth crossing.
Does Thrifty offer a toll transponder programme for Nova Scotia hires?
Thrifty and other hire partners operating in Nova Scotia may offer transponder or toll-pass programmes, but the specifics depend on the counter location and the toll infrastructure in the province.
In Nova Scotia, the primary cashless toll system is MACPASS, used on the Halifax bridges. However, as of 17 March 2025, those bridge tolls have been eliminated, so a transponder for that route is no longer necessary. The Cobequid Pass on Highway 104 still has staffed cash booths where you can pay CAD 4.00 per trip directly.
If Thrifty activates a toll device or programme on your Nova Scotia hire and you drive through a cashless lane without enrolling, the charge is typically passed to the hire company, who then bills your card along with an administrative fee of CAD 15 to CAD 25. To avoid unexpected post-hire charges on your Thrifty agreement:
- Ask the counter agent at pickup whether a toll programme is active on your vehicle.
- If you plan to use cash lanes at the Cobequid Pass, confirm the device is not set to auto-charge.
- Keep all toll receipts for the duration of your Nova Scotia trip.
What documents do I need to collect my Thrifty car in Nova Scotia?
To collect your Thrifty hire in Nova Scotia, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name. If your licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic), you must also carry an International Driving Permit (IDP) alongside your original licence.
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold. Debit, prepaid, and virtual cards are not accepted by Thrifty for the deposit.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting Nova Scotia from abroad.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter. If you obtained an IDP, remember it is a translation only and must be carried together with your original licence, never as a standalone document.
Can I get Tolls Cashback on my Thrifty hire in Nova Scotia?
Yes, all bookings made through Hola Car Rentals, including Thrifty hires in Nova Scotia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.
In Nova Scotia, the main toll you may pay is the Cobequid Pass on Highway 104, which costs CAD 4.00 per one-way trip for passenger cars. If you pay that toll during your Thrifty hire, you can submit a claim for reimbursement after you return the vehicle.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning your Thrifty vehicle in Nova Scotia.
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number].
- Attach your Hola Car Rentals booking confirmation, the signed Thrifty hire agreement, and a receipt or statement showing the toll charges paid.
Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit amount for a Thrifty hire in Nova Scotia?
When you pick up your Thrifty vehicle in Nova Scotia, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the bank releases it after you return the car.
For Canada, typical security deposit holds range from CAD 300 to CAD 500, though some Thrifty locations in Nova Scotia may authorise up to approximately CAD 750 depending on the vehicle class, season, and specific location. Premium or speciality vehicles generally carry higher holds.
Important points to keep in mind:
- Only a major credit card with the driver’s name printed on the physical card is accepted for the deposit. Debit and prepaid cards are not permitted.
- Ensure your card has sufficient available credit to cover the hold plus any expected charges.
- Notify your bank of your travel to Nova Scotia in advance to prevent fraud blocks on the authorisation.
- After returning your Thrifty hire, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.
Bring a backup credit card in your name in case your primary card is declined at the Thrifty counter.
What is the fuel policy for Thrifty hires in Nova Scotia?
Thrifty hires in Nova Scotia follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To protect yourself from fuel disputes during your Nova Scotia hire:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement.
- Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
- Refuel within approximately 15 km of the return location so the gauge does not drop before you hand the keys back.
- Keep the final fuel receipt showing the date, time, and station address.
If you return the Thrifty vehicle below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns in Nova Scotia, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.
How do I add an additional driver to my Thrifty hire in Nova Scotia?
Yes, you can add an additional driver to your Thrifty hire in Nova Scotia, either as part of your rate or for a fee paid at the counter.
For Thrifty, Hertz, and Dollar, the additional driver fee is CAD 13.50 per hire day plus applicable taxes, with a maximum charge of CAD 189 plus taxes. Check your booking confirmation first, as some rates include one additional driver at no extra cost.
To add a driver at the Thrifty counter in Nova Scotia:
- The additional driver must be present at pickup with a valid driver’s licence and any required IDP.
- Both the main driver and the additional driver must sign the Thrifty hire agreement.
- The additional driver must meet the minimum age requirements for Nova Scotia.
- Confirm the daily fee and any applicable cap with the Thrifty agent before signing.
Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. If someone not named on the Thrifty contract drives the vehicle in Nova Scotia, cover may be void and additional charges could apply.
Is Travel Assistance included with my Thrifty booking in Nova Scotia?
Yes, most bookings made through Hola Car Rentals, including Thrifty hires in Nova Scotia, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to Canadian or US residents; it is available only to customers travelling from outside North America.
If you qualify, the cover can be especially useful when driving through more remote areas of Nova Scotia, such as along Highway 104 near the Cobequid Pass, where medical facilities may be further away. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for damage to your Thrifty vehicle or third-party liability insurance.
What insurance cover comes with a Thrifty hire in Nova Scotia?
When renting through Hola Car Rentals, your Thrifty booking in Nova Scotia can include several types of cover depending on the rate plan you select. It is important to understand what each one covers.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Thrifty hire vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero excess.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to others while driving in Nova Scotia. Under Canadian provincial law, every hire vehicle must carry third-party liability, so a statutory minimum is included by default when you rent in Canada through Hola Car Rentals. You can purchase higher supplemental limits.
CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Thrifty vehicle itself. You need both for comprehensive protection during your Nova Scotia hire. Review your booking confirmation carefully to confirm which coverages are included and whether a deductible applies before you sign the Thrifty hire agreement at the counter.
Do I need an International Driving Permit for a Thrifty hire in Nova Scotia?
Visitors to Nova Scotia can generally drive a Thrifty hire using a valid foreign driver’s licence. However, an International Driving Permit (IDP) is strongly recommended, and in some cases required, depending on your licence.
- If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory alongside your original licence when collecting your Thrifty vehicle in Nova Scotia.
- If your licence is in English or uses a Latin alphabet, an IDP is not mandatory but is still recommended as a precaution.
The IDP is a translation document only. It is not a standalone licence and will not be accepted at the Thrifty counter without your original licence. You must obtain the IDP in your home country before travelling to Nova Scotia, as it cannot be issued abroad. Bring both documents to the Thrifty pickup counter, along with your passport and booking confirmation.
Can I pick up my Thrifty car in Nova Scotia and return it in a different city?
Yes, one-way hires with Thrifty in Nova Scotia are possible, but a drop-off fee may apply depending on your specific route.
The drop-off fee is set by Thrifty and varies based on the pickup and return locations, the distance between them, the vehicle class, and the season. For your Nova Scotia booking, this fee will appear under the "To pay at destination" section during checkout if it applies to your route. It is not prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation.
Key points to remember:
- Same-city airport to city centre routes often carry no drop-off fee.
- Routes between different cities or regions in Nova Scotia or across provincial borders typically do incur a fee.
- Cross-border one-way hires, for example from Nova Scotia to the United States, may be restricted or subject to higher fees. Confirm with Thrifty at the counter.
- Changing your return location after booking may reprice the hire and recalculate the drop-off fee.
Always review your confirmation before collection to verify the drop-off fee amount for your Nova Scotia Thrifty hire.
What happens if I accidentally go through a toll lane without paying in Nova Scotia with my Thrifty hire?
If you drive through a cashless toll lane in Nova Scotia without paying during your Thrifty hire, the toll camera captures your licence plate and sends an invoice to Thrifty as the registered vehicle owner.
Thrifty will then charge the unpaid toll to your credit card on file, typically along with an administrative processing fee of CAD 15 to CAD 25. These charges can appear weeks after you return the vehicle, since toll agencies process invoices in batches.
To avoid this situation during your Nova Scotia hire:
- At the Cobequid Pass on Highway 104, always use the staffed cash lanes and pay the CAD 4.00 toll directly. Inform the attendant if your Thrifty vehicle has Nova Scotia plates, as NS-plated hires may be waved through.
- The Halifax bridge tolls were eliminated on 17 March 2025, so no payment is required there.
- Keep all toll receipts for at least six months after your Nova Scotia trip in case of billing disputes.
If you believe a post-hire toll charge on your Thrifty agreement is incorrect, contact Hola Car Rentals support with your booking confirmation, hire agreement, and any receipts for review.
Where do I find the Thrifty counter when collecting my hire in Nova Scotia?
When collecting your Thrifty hire in Nova Scotia, your booking confirmation is the most reliable source for the exact counter location, since pickup logistics can vary by airport and city branch.
General steps to locate the Thrifty desk in Nova Scotia:
- Check your Hola Car Rentals confirmation for the operating brand name and any specific pickup instructions included with your reservation.
- At Halifax Stanfield International Airport (YHZ), follow the car hire signs within the terminal. Hire counters are typically located in the arrivals area or a designated hire car zone; follow signage for "Car Hire" after clearing customs.
- If the Thrifty counter is not immediately visible, use the airport information desk or courtesy phones to get directions.
- For city branch locations in Nova Scotia, bring the exact address from your confirmation and contact the branch directly if you have difficulty locating it.
Thrifty is part of the Hertz brand family, so in some Nova Scotia locations the desk may be shared with or adjacent to a Hertz counter. Confirm this detail on your booking confirmation before arrival to avoid confusion at collection.
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