Thrifty Car Hire
in Hawaii

Hola Car Rentals is the only premium partner of the top car hire brands operating in Hawaii, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Hawaii.

No. With Hola Car Rentals, all costs and charges for your booking in Hawaii are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Hawaii charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, there are no toll roads, toll bridges, or toll tunnels anywhere in Hawaii, so your Thrifty hire will not incur any toll charges during your trip across the islands.

Unlike many U.S. mainland destinations, Hawaii has no cashless toll systems, transponder programmes, or congestion charges. You will not be asked to enrol in a toll package at the Thrifty counter, and no toll-related fees will appear on your final hire invoice.

This also means the toll device programmes offered at Thrifty locations in other states, such as unlimited daily toll passes, do not apply here. You can drive freely on all Hawaii roads without worrying about toll billing.

If your trip includes a connection through a mainland U.S. city where tolls do exist, the Tolls Cashback benefit included with your booking can still be useful for those segments.

When picking up your Thrifty hire at Honolulu International Airport (HNL) in Hawaii, the primary counter is located at 300 Rodgers Boulevard inside the Consolidated Rent-A-Car (ConRAC) facility. A second nearby Thrifty location operates at 3147 N Nimitz Highway, approximately 1.2 miles from the airport.

To reach the ConRAC facility, take the free hire car shuttle from Terminal 1 or walk directly from Terminal 2 following the hire car signs. The shuttle cycles regularly between the terminals and the facility.

• 300 Rodgers Blvd counter hours: 05:30 to 23:59 daily
• 3147 N Nimitz Hwy counter hours: 04:30 to 23:59 daily
• Lagoon Thrifty at 452 Kalewa Street (Honolulu): 07:00 to 16:30 Monday through Friday

Bring your booking confirmation, a valid driver’s licence, your passport, and a physical major credit card in the main driver’s name for the authorisation hold. If your licence is not in English and uses a non-Latin alphabet, an International Driving Permit (IDP) is required.

Thrifty operates hire car counters on four of Hawaii's main islands, covering the major airports across the state.

• Oahu: Honolulu International Airport (HNL) at 300 Rodgers Boulevard and the Consolidated Rent-A-Car facility, plus off-airport locations in Waikiki (1777 Ala Moana Blvd), Lagoon Thrifty (452 Kalewa Street), and Kaneohe (46-158 Kahuhipa Street)
• Maui: Kahului Airport (OGG) at 101 Airport Access Road, plus an off-airport location at 170 W Kaahumanu Avenue in Kahului
• Big Island: Kona International Airport (KOA) at 73-200 Kupipi Street, and Hilo International Airport (ITO) with a nearby location at 400 E Kawili Street
• Kauai: Lihue Airport (LIH)

Note that each island operates independently, so a Thrifty hire car picked up on Oahu cannot be driven to another island. If you plan to visit multiple islands in Hawaii, you will need a separate reservation for each island. One-way drop-off fees may apply if you return to a different location than your pickup point on the same island.

Yes, the Tolls Cashback benefit is included with all Hola Car Rentals bookings, including your Thrifty reservation in Hawaii, even though Hawaii itself has no toll roads.

Because Hawaii has no toll infrastructure, you will not accumulate any toll charges during your hire on the islands. However, if your overall trip involves driving through toll areas on the U.S. mainland before or after your Hawaii visit, the cashback benefit can apply to those toll expenses.

The benefit reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. To claim it, email [email protected] within 30 days of returning your Thrifty vehicle and include:

• Your Hola Car Rentals booking confirmation
• A copy of the hire agreement signed at the Thrifty counter
• A receipt or statement showing toll charges paid during the hire period

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

To collect your Thrifty hire in Hawaii, you must present the following physical documents at the counter. Digital copies are not accepted.

• A valid, original driver’s licence in the main driver’s name
• A passport (required for international visitors)
• A physical major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for foreign visitors)

If your driver’s licence is not in English and uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. The IDP is a translation document only and must be carried alongside your original licence. It is not accepted as a standalone document at the Thrifty counter in Hawaii.

Debit cards and prepaid cards are not accepted for the security deposit hold. Bring a backup credit card in your name in case your primary card is declined. All named drivers must be present at pickup with their own valid licence.

When you pick up your Thrifty hire in Hawaii, the counter will place a temporary authorisation hold on your credit card as a security deposit. For standard vehicles hired in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by location, vehicle class, and season.

The hold is not a charge. It temporarily reduces your available credit until the hire is closed and your bank releases the authorisation, which can take up to 15 business days after you return the vehicle.

• Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit
• Debit cards, prepaid cards, and virtual cards are not accepted
• Premium or larger vehicle classes may carry a higher hold amount

To avoid issues at the Thrifty counter in Hawaii, notify your bank of your travel dates in advance and confirm you have sufficient available credit to cover both the hold and any expected charges. Bringing a backup credit card is also recommended.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up a Thrifty hire in Hawaii.

Hawaii follows standard U.S. hire policy. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the Thrifty counter. Based on Thrifty's standard U.S. rates, the young-renter surcharge is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes.

In addition to the surcharge, vehicle class restrictions apply. Drivers under 25 are generally limited to economy, compact, and intermediate categories. Classes such as full-size SUVs, minivans, convertibles, luxury, and premium vehicles are typically restricted to renters aged 25 and older.

• Minimum hire age at most Hawaii Thrifty locations: 21 years old
• Young-renter surcharge: approximately US$13.50 per day (plus taxes)
• Maximum surcharge cap: approximately US$189 (plus taxes)
• Restricted classes: full-size, SUV, minivan, convertible, luxury, premium

Always verify the exact surcharge amount on your booking confirmation, as rates can vary by location and season across Hawaii.

Thrifty hires in Hawaii follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, verify the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the lot.

When returning your vehicle at any Hawaii Thrifty location, refuel within approximately 10 miles or 15 kilometres of the return point so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

• Return the car at the same fuel level shown on your agreement to avoid charges
• If you return below full, Thrifty may charge a fuel shortfall at their refuelling rate, which is typically higher than pump price, plus a service fee
• For after-hours returns at Hawaii airports, leave the receipt in the key envelope and keep a photo of the full gauge

Use the correct fuel type for your vehicle. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges on your Hawaii hire.

Yes, most Hola Car Rentals bookings, including Thrifty reservations in Hawaii, include travel assistance coverage provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible renters, the coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency, a breakdown in a remote area of Hawaii, or any covered incident during your Thrifty hire, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and your Hola Car Rentals confirmation number ready when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Hawaii Thrifty hire.

Yes, you can add an additional driver to your Thrifty hire in Hawaii, but the extra driver must be present at the counter at pickup with a valid driver’s licence to sign the hire agreement.

Whether the additional driver fee is included or charged at the counter depends on the rate you booked. If your confirmation does not show the additional driver as included, Thrifty's standard U.S. rate applies: approximately US$13.50 per hire day plus taxes, with a maximum cap of US$189 plus taxes.

• The additional driver must appear in person at the Thrifty counter in Hawaii
• They must present a valid driver’s licence and, if required, an International Driving Permit (IDP)
• Both the main driver and the additional driver must sign the hire agreement
• Drivers under 25 may be subject to a young-renter surcharge in addition to the additional driver fee
• For Thrifty, additional drivers should generally be at least 25 years old

Only drivers listed on the hire agreement are covered by the vehicle's protections, including CDW/LDW and liability cover. Anyone who drives your Hawaii Thrifty hire without being named on the contract may void those protections.

The insurance and protection options available with your Thrifty hire in Hawaii depend on the rate plan you selected when booking through Hola Car Rentals.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the Thrifty hire vehicle caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage to other vehicles or injuries to third parties.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Thrifty hire in Hawaii. In the United States, not all states require hire companies to include minimum liability by default, so it is strongly recommended to add this coverage if it is not already shown on your confirmation.

• CDW/LDW: covers the hire vehicle for collision, theft, and vandalism (subject to deductible and exclusions)
• LIS/ALI/SLI: covers third-party injury and property damage (check your confirmation for inclusion)
• Tires, undercarriage, and roof damage are commonly excluded from standard CDW/LDW

Review your Hola Car Rentals booking confirmation carefully before arriving at the Thrifty counter in Hawaii to confirm which protections are included in your rate.

Yes, one-way hires between different Thrifty locations in Hawaii are possible, but a drop-off fee may apply depending on the route and vehicle class.

For example, picking up at Honolulu Airport (HNL) on Oahu and returning at Kahului Airport (OGG) on Maui, or between any two islands, would typically involve a one-way fee because repositioning a vehicle between islands requires additional logistics. Routes between locations on the same island may also carry a fee depending on distance.

• The drop-off fee is shown under the "To pay at destination" section during the Hola Car Rentals booking process
• The fee is not prepaid and is paid directly at the Thrifty counter in Hawaii
• Premium and large SUV classes may carry higher one-way fees or may not be permitted on certain inter-island routes
• Changing your return location after booking may reprice the hire and recalculate the fee

Note that hire vehicles in Hawaii cannot be physically driven between islands. Each island requires a separate reservation. Always confirm the one-way fee for your specific Hawaii Thrifty route before completing your booking.

Yes, Thrifty hires picked up at Hawaii airports are subject to several local taxes and fees that are added on top of the base hire rate. These charges apply to all hire companies operating at Hawaii airports and are not specific to Thrifty.

• Hawaii General Excise Tax: approximately 4.712%, applied to the hire total
• State hire vehicle surcharge: approximately US$5 to US$7 per day depending on the island
• Airport Concession Recovery Fee (ACRF): charged at airport locations to recover the cost of operating within the terminal or ConRAC facility
• Customer Facility Charge (CFC): a per-day fee at consolidated hire car facilities such as the HNL ConRAC
• Tourism-related surcharges may also apply on certain islands

On Maui in particular, hire rates have been significantly elevated in recent periods due to fleet shortages, with weekly rates sometimes exceeding US$900 at Kahului Airport (OGG). These market conditions affect all brands including Thrifty.

Your Hola Car Rentals booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Thrifty counter in Hawaii. If a fee marked as included on your confirmation is charged again at the counter, the No Extra Charges© guarantee may apply.