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Frequently Asked Questions
What does my Hola Car Rentals booking with Thrifty in Georgia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Georgia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Georgia.
Will I face unexpected charges at the Thrifty counter in Georgia when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Georgia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Georgia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up a Thrifty hire car in Georgia?
To pick up your Thrifty hire car in Georgia, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not accepted without the original licence. Thrifty at Georgia locations, including Savannah Airport, also requires that your licence has been held for at least one year.
All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Thrifty counter in Georgia.
Do I need an International Driving Permit to hire from Thrifty in Georgia?
Not always, but it depends on your licence. At Thrifty locations in Georgia, a foreign driver’s licence is generally valid when accompanied by your passport. However, if your licence is written in a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory.
If your licence uses a Latin-based alphabet, such as English, French, Spanish, or Portuguese, you can typically hire from Thrifty in Georgia without an IDP, though carrying one is always recommended as a precaution.
Keep in mind that the IDP is a translation document only. It must always be presented together with your original driver’s licence. Thrifty in Georgia will not accept an IDP as a standalone document. If you need an IDP, obtain it in your home country before travelling, as it cannot be issued abroad.
What is the minimum age to hire a car from Thrifty in Georgia?
The minimum age to hire from Thrifty in Georgia is 20 years old. Drivers between 20 and 24 years old are subject to a young driver surcharge at Thrifty locations in Georgia.
At Thrifty's Savannah Airport location in Georgia, the young driver fee for renters aged 20 to 24 is approximately US$25 per day, capped at approximately US$98 per hire. This fee is paid directly at the Thrifty counter and is not included in your prepaid rate.
Additional restrictions to be aware of:
- Drivers under 25 are typically limited to economy, compact, and intermediate vehicle classes
- Premium, luxury, full-size SUV, minivan, and convertible categories are generally restricted to renters aged 25 and older
- Georgia does not follow the New York or Michigan exceptions that allow hires from age 18
If you are between 20 and 24, budget for the daily surcharge when planning your Thrifty hire in Georgia.
How do Georgia Express Lane tolls work with a Thrifty hire car?
Georgia does not have traditional toll roads, but the Atlanta metro area operates Georgia Express Lanes, a network of dynamically priced toll lanes. When hiring from Thrifty in Georgia, you should understand how these lanes work before driving in the Atlanta area.
Key facts about Georgia Express Lanes:
- The primary transponder system is Peach Pass. Compatible alternatives include SunPass and Quick Pass
- All lanes are fully cashless. There are no toll booths accepting cash
- Cameras record every licence plate entering the lanes, so driving through without a valid pass will result in a charge billed to the hire vehicle
- Pricing is dynamic and varies with traffic demand, ranging from approximately US$0.10 to US$0.90 per mile depending on congestion
- Vehicles with three or more occupants may use Peach Pass Express Lanes toll-free
Your Thrifty hire in Georgia will come with an electronic toll device. At the counter, you can choose an unlimited toll package (typically US$4.95 to US$5.35 per day, capped at approximately US$34.65 per hire, plus actual toll amounts) or pay per use. If you opt out, Thrifty will bill tolls plus administrative processing fees to your card after the hire ends.
You may also use a third-party service such as NextPass by registering your hire vehicle's plate and hire dates in the app.
What credit card do I need for the security deposit at Thrifty in Georgia?
Yes, a physical major credit card in the main driver’s name is required at every Thrifty location in Georgia. The card must have the driver’s name printed on it and must be presented in person at the counter.
Important details about the authorisation hold at Thrifty in Georgia:
- Typical holds for standard vehicles in the United States range from approximately US$300 to US$400, though the exact amount is set by the Thrifty counter and may vary by vehicle class, location, and season
- The hold is a temporary authorisation, not a charge. It reduces your available credit until your bank releases it after the hire ends
- Banks may take up to 15 business days to reflect the release
- Debit cards, prepaid cards, and virtual cards are not accepted for the authorisation hold
Even if you prepaid your Thrifty booking in Georgia online, you must still present a physical credit card at the counter for the security hold. Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to avoid fraud blocks on the authorisation.
Can I get Tolls Cashback on my Thrifty hire in Georgia?
Yes, all bookings made through Hola Car Rentals, including Thrifty hires in Georgia, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
This benefit is especially useful in Georgia, where the Atlanta metro area's Express Lanes use dynamic cashless pricing and toll charges can accumulate quickly on routes like I-85, I-75, and the Northwest Corridor.
To claim your Tolls Cashback after your Thrifty hire in Georgia:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Thrifty, and a receipt or statement showing the toll charges paid
The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. Note that Tolls Cashback reimburses toll charges only, not administrative or processing fees charged by Thrifty for toll programme enrolment.
What is the fuel policy for Thrifty hire cars in Georgia?
Thrifty hires in Georgia follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel charges on your Thrifty hire in Georgia:
- At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the car
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the Thrifty vehicle in Georgia below the recorded starting level, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
Is there an additional driver fee for Thrifty hires in Georgia?
Yes, adding an extra driver to your Thrifty hire in Georgia typically incurs a fee unless your booking confirmation explicitly states that an additional driver is included at no charge.
For Thrifty in Georgia, the standard additional driver fee is approximately US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid directly at the Thrifty counter in Georgia and is not part of your prepaid rate.
Requirements for adding an additional driver at Thrifty in Georgia:
- The additional driver must be present at pickup and show a valid driver’s licence
- If their licence uses a non-Latin alphabet, they must also present an IDP
- The additional driver must meet the same minimum age requirements as the main driver
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the Thrifty hire agreement in Georgia are covered by the vehicle's protections. Anyone who drives the car without being named on the contract may void coverage and result in additional charges.
What travel assistance is included with my Thrifty hire in Georgia?
Most bookings made through Hola Car Rentals, including Thrifty hires in Georgia, include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly relevant in Georgia, where long highway stretches between Atlanta, Savannah, and Augusta can put you far from immediate help in the event of a medical emergency or travel disruption.
Coverage typically includes:
- Travel and medical insurance for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Thrifty hire vehicle itself, which is handled separately by CDW or LDW, or third-party liability, which requires LIS coverage.
Does Thrifty in Georgia include liability insurance in the hire?
Not automatically at every level. In Georgia, as in most U.S. states, basic state-minimum liability coverage may be included with your Thrifty hire, but this minimum is often very low and may not be sufficient to cover serious accidents involving injuries or significant property damage.
Third-party liability coverage, known as LIS, ALI, or SLI, protects you against bodily injury and property damage you may cause to other people or their vehicles while driving your Thrifty hire in Georgia. This is separate from CDW or LDW, which only covers damage to the hire vehicle itself.
Key points to consider:
- LIS or SLI can be added to your booking at checkout or at the Thrifty counter in Georgia
- Coverage applies only to drivers named on the hire agreement
- Driving outside permitted areas or in violation of the hire terms can void liability coverage
- If you have a personal auto insurance policy that extends to hire cars in Georgia, confirm the exact limits before declining supplementary liability at the counter
Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage of up to US$300,000 to your Thrifty hire in Georgia for adequate protection.
Can I pick up my Thrifty hire at Atlanta Hartsfield-Jackson Airport in Georgia?
Yes, Thrifty operates at Atlanta Hartsfield-Jackson International Airport in Georgia, which is the primary hub for Thrifty in the state. The hire car counter is located at the Rental Car Centre at 2300 Rental Car Centre Parkway, a consolidated facility shared by multiple hire brands.
To reach the Rental Car Centre from the terminal, follow the airport signage for the Rental Car Centre shuttle or train. The facility is not within walking distance of the terminals, so allow extra time after collecting your luggage before heading to the Thrifty counter.
Additional Thrifty airport locations in Georgia include:
- Augusta Regional Airport
- Savannah Hilton Head International Airport
Thrifty also operates city and neighbourhood locations across metro Atlanta in Georgia, including Downtown Atlanta, Buckhead, Marietta, Roswell, Chamblee, Lawrenceville, and several other suburbs. Counter hours vary by location, so confirm the hours for your specific Thrifty branch in Georgia before arrival, particularly for early morning or late evening pickups.
Can I return my Thrifty hire to a different city in Georgia or another state?
Yes, one-way hires are generally available with Thrifty in Georgia, but a drop-off fee may apply depending on your specific route.
How one-way fees work for Thrifty hires in Georgia:
- Returning to a different Thrifty location within Georgia, such as picking up in Atlanta and dropping off in Savannah, will typically incur a one-way drop-off fee
- Returning to a location in another U.S. state will also usually carry a drop-off fee, which varies by distance, vehicle class, and season
- The drop-off fee is shown during the booking process under the section labelled as amounts due at the destination, and it also appears on your booking confirmation
- This fee cannot be prepaid and is settled directly at the Thrifty counter
Cross-border one-way hires, such as driving a Thrifty vehicle from Georgia into Canada or Mexico, are subject to partner-specific restrictions and may not be permitted. Always check your hire agreement for territory rules before crossing state or national borders.
If the Thrifty counter in Georgia charges a drop-off fee that was not disclosed on your booking confirmation, keep all paperwork and contact support, as this may be covered under the No Extra Charges© guarantee.
What happens if my flight is delayed and I arrive late to pick up my Thrifty hire in Georgia?
If your flight is delayed and you arrive later than your scheduled pickup time, Thrifty in Georgia will generally hold your reservation for up to 24 hours from the original pickup time, provided you arrive during the counter's opening hours.
What to keep in mind for delayed arrivals at Thrifty locations in Georgia:
- If the delay is less than 24 hours, your booking should be held. Make sure you arrive while the Thrifty counter in Georgia is still open, as after-hours arrivals may not be accommodated at all locations
- If the delay exceeds 24 hours, contact Hola Car Rentals as soon as possible via WhatsApp at +1 (786) 999-8312 or by email at [email protected] to explore options
- Counter hours vary across Thrifty locations in Georgia. Atlanta Hartsfield-Jackson Airport operates longer hours than downtown or suburban branches, so confirm your specific location's schedule in advance
For prepaid bookings, arriving after the 24-hour hold window without prior contact may result in the reservation being forfeited with no refund. Acting quickly and communicating with support gives you the best chance of resolving the situation without losing your Thrifty hire in Georgia.
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