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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3379
3382 reviews
4.9 stars, 3382 reviews
4.9
user review 1 user review 2 user review 3 +3379
3382 reviews
4.9 stars, 3382 reviews
Holger Pfarr
Holger Pfarr
5 3 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 3 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 8 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 5 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 3 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 3 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 3 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 3 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 3 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 2 months ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 2 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 2 months ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 2 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 2 months ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 2 months ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 2 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 2 months ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 2 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 2 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 2 months ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 2 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 2 months ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 2 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 2 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 2 months ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 1 month ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 1 month ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 1 month ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 1 month ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 1 month ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 1 month ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 1 month ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 1 month ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 1 month ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 1 month ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 1 month ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 1 month ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 1 month ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 1 month ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 1 month ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 1 month ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 1 month ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 1 month ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 4 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 4 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 3 weeks ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 3 weeks ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 3 weeks ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 weeks ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 2 weeks ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 3 weeks ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 2 weeks ago
"An excellent experience, 100% recommended"
Michael Williamson
Michael Williamson
5 2 weeks ago
"Very easy great price"
vasilis ligdas
vasilis ligdas
5 2 weeks ago
"Great prices and customer service"
Okan DOGAN
Okan DOGAN
5 6 days ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Bj Virtue
Bj Virtue
5 1 week ago
"Booking was very easy, excited to cruise around on our holiday"
John Guevara
John Guevara
5 1 week ago
"Excellent service"
Tanner Blair
Tanner Blair
5 1 week ago
"Great car"
Hadar Blutrich
Hadar Blutrich
5 1 week ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 1 week ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Daniel Koh
Daniel Koh
5 1 week ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Anne J Harris
Anne J Harris
5 1 week ago
"Good price, easy to use."
Joel Reculard
Joel Reculard
5 1 week ago
"Attractive prices and comprehensive insurance"
Daniel Woods
Daniel Woods
5 6 days ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 5 days ago
"A variety of choices was available. Looking forward to picking up the car!"
Kendal Keung
Kendal Keung
5 5 days ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 5 days ago
"Perfect!"
Graham Dopheide
Graham Dopheide
5 4 days ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Anant Patel
Anant Patel
5 4 days ago
"Excellent price"
Handy Hermawan
Handy Hermawan
5 yesterday
"Fast easy and great discounts"
Kerry Durrant
Kerry Durrant
5 yesterday
"Nice and Easy process - got travel insurance too with the booking also !"
Marika Camilleri
Marika Camilleri
5 11 hours ago
"Definitely the cheapest car hire option available in Hawaii"

About hiring a car with Thrifty in Atlanta

Discover the convenience of car hire in Atlanta with Thrifty, where you can effortlessly explore the city and its vibrant surroundings. With Hola Car Rentals, you can compare prices from trusted rental brands in one search, ensuring you find the best deal for your journey. Enjoy transparent all-inclusive pricing, covering taxes, fees, and protections, so there are no surprises at the counter. Atlanta, known for its rich history and bustling cultural scene, is easily navigable with a reliable car hire. Plus, with the option of free cancellation up to 48 hours before pickup, planning your trip becomes flexible and stress-free. Start your adventure today by booking with Thrifty through Hola Car Rentals.

Frequently Asked Questions

What does my Hola Car Rentals booking with Thrifty in Atlanta include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Atlanta, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Atlanta.

Will I face unexpected charges at the Thrifty counter in Atlanta when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Atlanta are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Atlanta charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Thrifty hire car at Atlanta Hartsfield-Jackson Airport?

Your Thrifty hire car in Atlanta is not located inside the terminal. After collecting your baggage, follow the ground transportation signs to the Rental Car Centre shuttle stop. The shuttle runs continuously and takes approximately 5 to 10 minutes to reach the consolidated Rental Car Centre at 2300 Rental Car Centre Parkway, College Park, GA 30337.

Once inside the Rental Car Centre, locate the Thrifty counter to complete your paperwork and collect your keys. Plan for an additional 30 to 60 minutes after baggage claim to account for the shuttle ride and counter queue, especially during peak travel periods.

When returning your Atlanta Thrifty vehicle, drop it off at the same 2300 Rental Car Centre Parkway lot and take the shuttle back to your terminal.

Are there Thrifty hire locations in Atlanta outside the airport?

Yes, Thrifty operates city locations in Atlanta in addition to the Hartsfield-Jackson Airport counter.

  • Capitol Hill: 204 Jesse Hill Jr Dr SE, Atlanta, GA 30303
  • Buckhead Peachtree: 3230 Peachtree Rd NE, Atlanta, GA 30305

These Atlanta Thrifty locations do not require a shuttle. You can reach them directly by taxi, rideshare, or car. They are convenient if you are not arriving by plane or if you prefer to avoid airport concession fees, which can add a significant percentage to your base rate.

Hours vary by location, so check the specific Thrifty branch page or your booking confirmation before heading to a city counter. The airport site at 2300 Rental Car Centre Parkway handles the large majority of Thrifty hires in Atlanta.

What documents do I need to pick up a Thrifty hire car in Atlanta?

When collecting your Thrifty hire in Atlanta, bring all of the following physical documents:

  • Your original, unexpired driver’s licence
  • A major credit card in the main driver’s name with the name printed on the card (debit and prepaid cards are not accepted for the excess)
  • Your passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Atlanta Thrifty counter. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter.

Does Thrifty in Atlanta use a toll transponder, and how do Georgia Express Lanes work?

Yes, your Thrifty hire in Atlanta will include an electronic toll device, because Georgia's toll network is entirely cashless with no cash payment option at any toll point.

The Atlanta area uses Georgia Express Lanes on several major highways, all managed through the Peach Pass transponder system. Compatible passes include Sun Pass and Quick Pass. Dynamic pricing means the cost per mile changes with traffic demand:

  • I-85 Express Lanes (15 miles): US$0.10 to US$0.90 per mile
  • I-75 Express Lane (12 miles): minimum US$0.10 per mile
  • Northwest Corridor (I-75 and I-575): minimum US$0.10 per mile

At the Thrifty counter in Atlanta you can purchase an unlimited toll package, typically priced between US$11 and US$25 per day, which covers all tolls during your hire. If you decline the package, Thrifty will charge each toll plus an administrative processing fee to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle.

Vehicles with three or more occupants may use Peach Pass Express Lanes toll-free, but you still need a valid transponder or Peach Pass registered to the vehicle.

What airport fees and taxes apply to a Thrifty hire at Atlanta ATL?

Picking up your Thrifty hire at Atlanta Hartsfield-Jackson Airport (ATL) adds several mandatory fees on top of the base rate:

  • Airport Concession Recovery Fee: typically 10 to 12 per cent of the base rate
  • Customer Facility Charge (CFC): approximately US$4.50 to US$10.00 per day
  • Georgia state hire car sales tax: 7 per cent state plus up to 8 per cent local, totaling around 15 per cent in Fulton County

These charges are standard across all brands at the Atlanta airport Rental Car Centre, not specific to Thrifty. If your booking confirmation shows taxes and fees as included, you should not be billed separately for those items at the counter. If you are charged for something not listed on your confirmation, keep all paperwork and contact support after the hire ends.

Hiring from a Thrifty city location in Atlanta, such as the Capitol Hill branch, avoids the airport concession fee and can result in significant savings, though you will need to arrange your own transport from the terminal.

Can I get Tolls Cashback on my Thrifty hire in Atlanta?

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during your Atlanta Thrifty hire.

Atlanta's Express Lanes on I-85, I-75, and the Northwest Corridor use dynamic pricing, so toll costs can add up quickly depending on how often you use those roads. The cashback benefit helps offset those charges.

To claim your refund after returning your Thrifty vehicle in Atlanta:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid

Example: if your booking total is US$500, the cap is US$25. If you paid US$18 in Atlanta Express Lane tolls, you receive US$18 back. If you paid US$40, you receive US$25 (the cap). Refunds are issued to your original payment method within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

Is a credit card required to pick up a Thrifty car in Atlanta?

Yes, a physical major credit card in the main driver’s name is required at every Thrifty location in Atlanta, including the airport counter and city branches.

At pickup, Thrifty places a temporary authorisation hold on your card. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the vehicle class and location. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

  • The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
  • Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit
  • Digital wallets such as Apple Pay or Google Pay are not accepted for the security hold
  • Even if you prepaid your Atlanta Thrifty booking online, you must still present a physical credit card at the counter

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel dates to prevent fraud blocks on an in-person authorisation.

What is the young driver surcharge for Thrifty hires in Atlanta?

Yes, a young driver surcharge applies to drivers under 25 years old at Thrifty locations in Atlanta. The minimum age to hire without a surcharge is 25.

For drivers aged 21 to 24, Thrifty charges US$13.50 per hire day plus applicable taxes, with a maximum cap of US$189 plus taxes for the hire period. This fee is paid at the counter and is not included in your prepaid rate.

  • Drivers under 21 are generally not permitted to hire from Thrifty in Atlanta
  • Vehicle class restrictions apply: categories such as premium, luxury, full-size SUV, minivan, and convertible are typically reserved for renters aged 25 and older
  • Economy, compact, and intermediate SUV classes are usually available to drivers aged 21 to 24

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived, as this exception applies to certain Avis and Budget rates but not to Thrifty Atlanta bookings.

How does the fuel policy work for a Thrifty hire in Atlanta?

Your Thrifty hire in Atlanta follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Thrifty agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the Atlanta lot.

Before returning your vehicle to the Thrifty counter at 2300 Rental Car Centre Parkway or a city location, refuel within approximately 10 miles of the return point so the gauge does not drop below full during the drive back. Keep your final fuel receipt showing the date, time, and station address.

  • If you return the car below the recorded level, Thrifty will charge for the fuel shortfall at their refuelling rate, which is typically higher than retail pump prices, plus a service fee
  • Use the correct fuel type: check the fuel cap or dashboard label before filling up
  • For after-hours returns at the Atlanta Rental Car Centre, leave the receipt in the return envelope and keep a photo of the full gauge on your phone
Can I add an additional driver to my Thrifty hire in Atlanta?

Yes, you can add an additional driver to your Thrifty hire in Atlanta, but the extra driver must be present at the counter during pickup with their own valid driver’s licence.

If your booking confirmation does not show the additional driver as included, Thrifty charges US$13.50 per hire day plus taxes, capped at US$189 plus taxes for the full hire period. This fee is paid at the Atlanta counter and cannot be prepaid.

  • The additional driver must sign the hire agreement in person at the Thrifty counter
  • They must meet the same minimum age and document requirements as the main driver
  • If their licence is not in a Latin (Roman) alphabet, they will also need an International Driving Permit
  • For Thrifty in Atlanta, additional drivers should generally be at least 25 years old; drivers aged 21 to 24 may be subject to a young driver surcharge or may not be accepted depending on location rules

Only drivers listed on the hire agreement are covered by the vehicle's protections. If someone not named on the contract drives the Atlanta Thrifty vehicle, coverage may be void.

What driving challenges should I expect with a Thrifty hire car in Atlanta?

Driving a Thrifty hire in Atlanta presents some navigation challenges that are unique to this city and worth knowing before you get on the road.

The most significant is the Downtown Connector, where I-75 and I-85 merge into a single corridor through downtown Atlanta carrying up to 437,000 vehicles per day. Merging onto this stretch requires assertive lane changes, and the volume of traffic can be disorienting if you are used to less congested highway systems.

  • Over 70 streets in Atlanta include the word Peachtree in their name. GPS is essential, and double-checking the full street name before turning is strongly recommended
  • I-285, known as the Perimeter, encircles the city for 64 miles and has complex local access points that can confuse first-time visitors
  • Several interchanges use diverging diamond designs and multi-level stacks, including the I-85 and I-285 interchange, which handles around 290,000 vehicles daily
  • The I-75 and I-85 split north of downtown reverses intuitive lane logic: the left lanes lead northwest toward I-85 and the right lanes lead northeast toward I-75

Using a GPS or navigation app is strongly advised for your Atlanta Thrifty hire, particularly when navigating the inner loop during busy periods.

Is travel assistance included with my Thrifty booking in Atlanta?

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Thrifty hire in Atlanta as well.

This benefit is particularly relevant in Atlanta given the city's complex highway network. If you are involved in an accident on the Downtown Connector or experience a medical emergency while driving your Thrifty vehicle anywhere in the Atlanta area, the assistance line is available 24 hours a day.

Coverage typically includes:

  • Travel insurance with medical coverage for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach assistance at any time, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit does not apply to customers who are residents of the United States or Canada. It also does not cover damage to the Thrifty hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms applicable to your reservation.

What insurance options should I consider for a Thrifty hire in Atlanta?

When picking up your Thrifty hire in Atlanta, two main types of protection are worth reviewing before you sign the agreement.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Thrifty vehicle is damaged or stolen during your Atlanta hire. A deductible may apply unless your confirmation explicitly shows zero excess. CDW and LDW do not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Thrifty hire in Atlanta. In Georgia, state-minimum liability is not automatically guaranteed for all renters, so adding supplementary liability coverage is strongly recommended, particularly given Atlanta's high-traffic highways such as the Downtown Connector and I-285.

  • CDW/LDW covers the Thrifty vehicle only, not third parties
  • LIS/ALI/SLI covers third parties only, not the hire vehicle
  • Neither covers your personal injuries (that falls under Personal Accident Insurance) or your belongings
  • Coverage applies only to drivers listed on the Thrifty hire agreement

Check your Hola Car Rentals confirmation to see which protections are already included in your Atlanta Thrifty rate before accepting or declining anything at the counter.

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