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Frequently Asked Questions
What does my SUV hire in South Carolina through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in South Carolina, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in South Carolina.
Will I face unexpected charges when I hire an SUV in South Carolina through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in South Carolina are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in South Carolina charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Which toll roads will I encounter when driving an SUV in South Carolina?
South Carolina has one primary toll road: the Southern Connector, a 16-mile stretch on Interstate 185 connecting I-185 to I-385 near Greenville. If your SUV hire itinerary takes you through that corridor, this is the only toll facility you will encounter in South Carolina.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic system, but it also accepts cash and credit or debit cards at mainline plazas. A few ramp locations require exact cash change. PIN debit cards, cheques, money orders, and travellers cheques are not accepted.
Typical costs on the Southern Connector are distance-based:
- Minimum charge: US$0.075 per axle
- Maximum charge for the full 16-mile route: US$3.00 (two tolls apply)
No congestion charges, emissions zones, or other toll roads exist in South Carolina, so most SUV hire trips in the state will not involve any tolls at all unless you drive near Greenville.
Should I enrol in a toll programme for my SUV hire in South Carolina?
Whether a toll programme makes sense for your SUV hire in South Carolina depends on your route. The state has only one toll road, the Southern Connector near Greenville, so if you are not driving in that area, you may not encounter any tolls at all.
If your SUV itinerary does pass through the Southern Connector, major hire brands at South Carolina airports offer optional electronic toll programmes such as e-Toll, TollPass, or PlatePass. These typically cost US$3.95 to US$4.95 per day, capped at around US$19.75 per hire period, plus the actual toll charges at prevailing rates.
If you skip the programme and drive through a cashless lane, the hire company will bill you via Toll-By-Plate at the highest undiscounted rate plus an administrative fee of roughly US$15 per toll event, capped at approximately US$90 per hire. That can far exceed the cost of enrolling.
- Enrolling makes sense if your South Carolina SUV route passes near Greenville
- Skipping the programme is reasonable if you stay in Charleston, Columbia, or Myrtle Beach and avoid I-185/I-385
- You can also pay cash or by card at mainline plazas on the Southern Connector to avoid programme fees entirely
Decide at the counter once you know your exact South Carolina driving plan.
Which airports in South Carolina offer SUV hires?
Three major airports in South Carolina have on-site SUV hire counters operated by National brands:
- Charleston International Airport (CHS): Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty all offer SUV models here. Counter hours at CHS typically run from around 04:00 to 23:59, with brief overnight gaps depending on the brand and day.
- Columbia Metropolitan Airport (CAE): Alamo is among the brands offering SUV options at this location.
- Myrtle Beach International Airport (MYR): Alamo, Avis, Budget, and Dollar offer hires including SUV classes.
SUV availability in South Carolina is concentrated at these three airports. Smaller cities in the state have limited or no hire counter options, so if your arrival point is one of the major airports, you will have the widest selection of SUV classes and brands to choose from.
Pricing for SUV hires in South Carolina starts at approximately US$46 per day at CHS and can reach US$78 to US$99 per day depending on the brand, SUV class, and season. Booking in advance is recommended, especially during peak travel periods.
Can I get tolls cashback on my SUV hire in South Carolina?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your SUV hire in South Carolina.
South Carolina has one toll road, the Southern Connector near Greenville, so most SUV trips in the state will involve modest toll costs if any. Still, the cashback benefit applies to whatever tolls you do pay, and it also covers tolls if your South Carolina SUV hire takes you into neighbouring states with more extensive toll networks.
To claim your cashback after returning the SUV:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to collect an SUV hire in South Carolina?
To collect your SUV hire at any South Carolina location, you must present the following physical documents at the counter:
- A valid, original driver’s licence in the main driver’s name (not a digital copy)
- A major credit card with the driver’s name printed on the card, used for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher if required by the partner
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory alongside the original licence. The IDP is a translation only and cannot be used without the original licence.
Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit on your South Carolina SUV hire. Bring a physical major credit card with sufficient available credit to cover the hold, which is typically US$300 to US$400 for standard vehicles in the United States.
Is there a minimum age to hire an SUV in South Carolina?
Yes, the minimum age to hire an SUV in South Carolina is 21, but drivers under 25 will be subject to a young-driver surcharge at most hire brands.
South Carolina is not one of the states (like New York or Michigan) that mandates hires to drivers aged 18 and over, so the standard U.S. rules apply:
- Drivers aged 21 to 24 can hire but pay a daily young-driver surcharge, which varies by brand and location
- Drivers 25 and older pay no underage fee
- Most full-size and premium SUV classes in South Carolina are restricted to renters aged 25 and over; compact and intermediate SUV categories are typically available to younger drivers
At Economy Rent a Car at Charleston International Airport (CHS), for example, the minimum age is 21 with an extra fee for drivers aged 21 to 24. Always confirm the specific surcharge amount and vehicle class restrictions with the brand at your South Carolina pickup location, as amounts vary.
If you are aged 21 to 24 and booking an SUV hire in South Carolina through Avis or Budget, check whether the Hola Car Rentals confirmation shows the underage fee waived, which is available for eligible travellers from Latin America and the Caribbean on specific vehicle categories.
Can I do a one-way SUV hire in South Carolina and return it in another city?
Yes, one-way SUV hires are possible in South Carolina, but availability and fees depend on the brand and the specific route.
Some brands at Charleston International Airport (CHS) have restrictions on where you can drop off a one-way SUV hire. For example, certain providers limit one-way returns to specific destinations such as Greenville, and dropping off elsewhere may result in a drop-off fee or a penalty. Always confirm the permitted drop-off locations with your chosen brand before booking.
For one-way SUV hires between South Carolina cities or to other states, a drop-off fee typically applies. This fee is route-specific and varies by brand, distance, vehicle class, and season. On the Hola Car Rentals booking page, any applicable drop-off fee will appear under the "To pay at destination" section during checkout, so you can see the cost before confirming your SUV reservation.
- Same-city airport to downtown: often no drop-off fee
- City to city within South Carolina or to another state: a drop-off fee usually applies
- Cross-border one-ways (for example, to Canada or Mexico): generally restricted or subject to special approval
If you need to change your drop-off location after booking your South Carolina SUV hire, contact support as soon as possible, since mid-hire route changes must be approved by the partner and may increase the fee.
How does the fuel policy work for SUV hires in South Carolina?
SUV hires in South Carolina follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the lot.
When returning your South Carolina SUV, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address as proof.
- If you return the SUV with less than a full tank, the hire company will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a refuelling service fee
- If the SUV was not full at pickup, the agent must record the exact starting level on the agreement, and you only need to return it at that same level
- For after-hours returns at South Carolina airports, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone
Using the wrong fuel type (petrol versus diesel) is not covered by the fuel policy and may generate additional charges, so confirm the correct fuel type for your SUV at pickup.
What travel assistance is included with my SUV hire in South Carolina?
Most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to SUV hires in South Carolina as well. However, this cover is available only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
For eligible renters, the travel assistance package typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving your SUV on South Carolina roads, including on rural highways or interstates far from major cities, contact the assistance line immediately:
- Phone (toll-free or collect): +1 888 980 9992, available 24 hours a day
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Provide your full name, your Hola Car Rentals confirmation number, your location, and a brief description of the situation. This cover does not replace CDW or LDW for damage to the SUV itself, nor does it cover third-party liability to others. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What insurance options should I consider for an SUV hire in South Carolina?
When hiring an SUV in South Carolina, two main types of protection are worth reviewing before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the SUV. In South Carolina, as in most U.S. states, state-minimum liability is not automatically guaranteed to be included, so adding supplementary liability cover is strongly recommended.
- CDW or LDW: protects the hire SUV you are driving
- LIS or SLI: protects others if you cause an accident in South Carolina
- These two coverages work together; one does not replace the other
Check your Hola Car Rentals booking confirmation to see which protections are already included in your South Carolina SUV rate. If you are unsure whether your personal auto policy or credit card extends cover to a hire SUV in South Carolina, confirm with your insurer before declining cover at the counter.
How does the security deposit work for an SUV hire in South Carolina?
When you pick up your SUV in South Carolina, the hire company will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is closed and your bank releases the hold.
For standard vehicles in the United States, the typical hold is around US$300 to US$400. For a larger or premium SUV class in South Carolina, the hold may be higher depending on the brand, location, and season.
- Only a physical major credit card in the main driver’s name with the driver’s name printed on the card is accepted for the deposit
- Debit cards, prepaid cards, and virtual cards are not accepted
- The card must have sufficient available credit to cover the hold plus any expected charges
After you return the SUV, the hire company releases the hold, but your bank controls when it reappears in your available balance. This can take up to 15 business days, sometimes longer depending on your card issuer.
To avoid issues at the South Carolina pickup counter, notify your bank of your travel dates in advance, confirm international or in-person transactions are enabled, and bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my SUV hire in South Carolina?
Yes, you can add an additional driver to your SUV hire in South Carolina, either at no cost if your Hola Car Rentals rate includes it, or for a daily fee paid at the counter if it does not.
When an additional driver fee applies, typical costs at South Carolina hire counters are:
- Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the South Carolina pickup counter with a valid driver’s licence and any required identification. They must also meet the minimum age requirements for the location. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old.
Only drivers listed on the hire agreement are covered by protections such as CDW, LDW, and liability cover for your South Carolina SUV. Anyone who drives the SUV without being named on the contract may void those protections and expose you to additional charges.
Check your booking confirmation before arriving to see whether an additional driver is already included in your South Carolina SUV rate.
What happens if I return my SUV hire in South Carolina after the scheduled time?
Returning your SUV late in South Carolina may result in extra charges from the hire company. Most partners allow a grace period of approximately 30 minutes beyond the scheduled return time, but this is not guaranteed at every South Carolina location.
If you exceed the grace period, the hire company may charge for additional hours or a full extra day, plus a late return fee depending on the brand and the specific South Carolina location.
- Always confirm the grace period policy on your hire agreement at pickup
- If you know you will be late, contact the hire company directly using the number on your hire agreement as early as possible
- Extending your South Carolina SUV hire in advance is a better option than returning late without notice
For after-hours returns at South Carolina airports such as Charleston International (CHS), key drop boxes are available at many brand locations. Even with an after-hours drop, the hire agreement closes at the time the vehicle is checked in by staff, so any delay beyond your contracted return time may still generate charges.
Keep your hire agreement and any receipts from the return, and review your card statement in the days following the return of your South Carolina SUV for any post-hire charges.
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