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Frequently Asked Questions
What does my SUV hire in Greer through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Greer, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Greer.
Will I face unexpected charges when I hire an SUV in Greer through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Greer are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Greer charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my SUV hire at Greenville-Spartanburg International Airport near Greer?
Your SUV hire counter at Greenville-Spartanburg International Airport (GSP) is located inside the terminal building at 500 Aviation Parkway, Suite 15, Greer, SC 29651. The hire counters are within walking distance of the arrivals area, and the car lot is a short walk from the terminal, so no shuttle is required.
Partner brands operating at GSP include Enterprise, Budget, Alamo, Hertz, and others. Once you clear arrivals, follow the car hire signs to the consolidated counter area, present your booking confirmation, driver’s licence, and credit card, and you will be directed to your SUV in the lot.
Counter hours vary by brand. As a general reference, most counters open from early morning through late evening, and 24-hour drop-off is available at the airport. If you are arriving outside standard hours, confirm your brand's specific schedule before travel, as after-hours pickup availability differs by partner.
If you prefer a city location, Enterprise also operates a branch at 14189 E Wade Hampton Boulevard, Greer, SC 29651, open Monday through Friday with limited Saturday hours and no Sunday service. That location is better suited for local pickups rather than airport arrivals.
Are there toll roads I should know about when driving an SUV hire in Greer?
Yes, there is one toll road relevant to driving an SUV hire in and around Greer: the Southern Connector on Interstate 185, a 16-mile route connecting I-185 to I-385 near Greenville.
The Southern Connector uses the PalPass (also called Palmetto Pass) electronic toll system. Tolls are distance-based and range from approximately US$0.075 to US$3.00 for the full 16-mile stretch. Payment options include:
- PalPass electronic transponder
- Cash (exact change required at certain ramps, including Highway 20 and Fork Shoals Road)
- Credit or debit cards at mainline plazas only (Visa, Mastercard, Discover, AMEX; PIN debit not accepted)
No other toll roads, congestion charges, or emissions zones exist in South Carolina, so your SUV hire in Greer will not encounter additional road fees beyond the Southern Connector.
At the hire counter, you can enrol in an optional electronic toll programme such as PlatePass or e-Toll, typically priced at US$3.95 to US$4.95 per day, capped at around US$19.75 per hire, plus the actual toll charges. If you drive through a cashless lane without enrolling, the hire company will bill the toll at the highest undiscounted rate plus an administrative fee that can reach US$15 per toll occurrence.
What documents do I need to pick up my SUV hire in Greer?
To pick up your SUV hire in Greer, you must bring the following physical documents to the counter:
- Your original, unexpired driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the physical card, for the security deposit hold
- A valid passport or government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation document only and must be carried alongside your original licence at all times during your SUV hire in Greer.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the counter. Debit and prepaid cards are not accepted for the security deposit hold.
How does the Tolls Cashback benefit work for SUV hires in Greer?
Yes, every SUV hire booked through Hola Car Rentals in Greer includes the Tolls Cashback benefit, which reimburses up to 5% of your total booking value for tolls paid during your hire.
The main toll road near Greer is the Southern Connector on I-185, where charges range from US$0.075 to US$3.00 per trip. Whether you pay those tolls directly or through a hire company toll programme, you can submit a claim after your hire ends.
To claim your cashback:
- Email [email protected] within 30 days of returning your SUV
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your SUV hire in Greer totalled US$500, the maximum cashback is US$25. Refunds are issued to the original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.
Is a credit card required to hire an SUV in Greer?
Yes, a major credit card in the main driver’s name is required to hire an SUV in Greer. The card must be a physical card with the driver’s name printed on it, and it must have sufficient available credit to cover the security deposit hold placed at pickup.
For standard SUV classes in the United Kingdom, the typical deposit hold is around US$300 to US$400. For premium or luxury SUV categories, the hold can be significantly higher. The hold is a temporary authorisation, not a charge, and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
The following are not accepted for the deposit hold at any Greer SUV hire counter:
- Debit cards
- Prepaid cards
- Virtual or single-use card numbers
- Digital wallets such as Apple Pay or Google Pay
- Cards in another person’s name
Even if you prepaid your SUV hire booking online, you must still present a physical credit card at the counter in Greer. Bringing a backup credit card is recommended in case your primary card is declined.
Can drivers under 25 hire an SUV in Greer?
Yes, drivers aged 21 to 24 can hire an SUV in Greer, but a young-driver surcharge applies and certain SUV classes are restricted.
In South Carolina, the standard minimum hire age is 25. Drivers aged 21 to 24 are permitted but will pay a daily young-driver fee at the counter. The surcharge amount varies by partner brand:
- Avis and Budget: US$13 per hire day, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
Vehicle class restrictions also apply. Drivers under 25 hiring an SUV in Greer are generally limited to compact or intermediate SUV categories. Full-size, premium, and luxury SUV classes typically require the main driver to be at least 25 years old.
One exception applies to drivers aged 21 to 24 from Latin America and the Caribbean hiring through Avis or Budget: the young-driver surcharge may be waived on eligible compact and medium SUV categories when the waiver is explicitly shown on the booking confirmation. All other standard requirements, including a valid licence and credit card for the deposit, still apply.
What is the fuel policy for an SUV hire in Greer?
The standard fuel policy for an SUV hire in Greer is Full-to-Full. You receive the SUV with a full tank and must return it full to avoid additional charges.
To avoid fuel fees on your Greer SUV hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location before dropping off the SUV
- Keep the fuel receipt showing the date, time, and station address
If you return the SUV below the recorded starting level, the hire partner will charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at GSP Airport in Greer, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
If the SUV was not full at pickup, ask the agent to record the exact level on the agreement. You only need to return it at that same level, not necessarily full.
What travel assistance is included with my SUV hire in Greer?
Most SUV hire bookings made through Hola Car Rentals in Greer include travel assistance coverage provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or an incident while driving on South Carolina highways near Greer.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Pre-existing medical conditions are excluded. Always review your booking confirmation for the exact terms and coverage limits that apply to your Greer SUV hire.
What is South Carolina's hands-free driving law and how does it affect my SUV hire in Greer?
South Carolina has enacted a Hands-Free and Distracted Driving Act that directly affects anyone driving an SUV hire in Greer. The law prohibits holding or using a mobile device while driving.
Key points for renters:
- Handheld phone use while driving is prohibited under the new law
- A grace period of warnings only was in effect until 28 February 2026; after that date, first-offence fines are US$100 and repeat offences add 2 points to the driver’s record
- Signage at interstate entry points around Greer warns drivers of the law
For your SUV hire in Greer, use a hands-free mount or Bluetooth connection for navigation and calls. Many SUV models available at GSP Airport include Bluetooth connectivity, and an optional GPS add-on can be requested at the counter if your vehicle does not have built-in navigation.
Fines and traffic citations issued during your hire are your responsibility and are not covered by any hire insurance or the No Extra Charges© guarantee. If a fine is processed through the hire company after your return, an additional administrative fee may also apply.
How does the toll pass programme work for my SUV hire in Greer?
When you pick up your SUV hire at GSP Airport in Greer, the hire partner will offer an optional electronic toll programme such as PlatePass, e-Toll, or TollPass. These programmes allow you to use electronic toll lanes on the Southern Connector (I-185) without needing a personal PalPass transponder.
Typical programme costs for an SUV hire in Greer:
- US$3.95 to US$4.95 per hire day
- Capped at approximately US$19.75 per hire period
- Actual toll charges are billed on top of the daily programme fee
If you do not enrol in a toll programme and drive through a cashless lane, the hire company will bill the toll at the highest undiscounted rate plus an administrative fee of up to US$15 per toll occurrence, which can add up quickly on a multi-day SUV hire in Greer.
Alternatively, you can pay cash or by credit card at mainline plaza booths on the Southern Connector and opt out of the hire company programme entirely. If you choose to opt out, inform the counter agent at pickup so the vehicle's default toll device is noted accordingly.
Toll charges, including programme fees, are not covered by your prepaid rate and will appear as post-hire charges on your credit card, sometimes weeks after you return the SUV.
Can I add an additional driver to my SUV hire in Greer?
Yes, you can add an additional driver to your SUV hire in Greer, either at no cost if your rate includes it or for a daily fee paid at the counter.
If your booking confirmation shows "Additional driver free of charge," the first extra driver is included. If not, the daily fees by partner are:
- Avis, Budget, and Payless: US$13 per day, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Greer pickup counter with a valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Only drivers listed on the agreement are covered by the SUV hire’s protections such as CDW/LDW and liability coverage.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at the time of pickup in Greer. If the additional driver is under 25, a young-driver surcharge may apply or the request may be declined depending on the partner’s local policy.
Can I pick up an SUV in Greer and return it to a different city?
Yes, one-way SUV hires are available in Greer, but a drop-off fee may apply depending on your return location, the hire partner, and the vehicle class.
Common patterns for one-way SUV hires originating in Greer:
- Returning to another city in South Carolina or a neighbouring state typically incurs a drop-off fee that varies by distance and SUV class
- Cross-country one-ways are usually permitted but carry higher fees
- Some routes between nearby airports may have no drop-off fee at all
The drop-off fee for your Greer SUV hire will be shown during the booking process under the "To pay at destination" section. It is not included in your prepaid rate and cannot be prepaid. Review your booking confirmation to confirm whether a fee applies and what the amount is before you travel.
If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the hire partner and may increase the fee or affect availability. Large SUV classes may carry higher repositioning fees than compact or intermediate categories.
What insurance options should I consider for an SUV hire in Greer?
When hiring an SUV in Greer, two main types of coverages are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your SUV in Greer. South Carolina does not universally require hire companies to include state-minimum liability, so coverage levels can vary. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
Additional considerations for your Greer SUV hire:
- Some premium or luxury SUV classes at Greer locations may require proof of your own transferable collision, comprehensive, and liability policy at pickup
- CDW/LDW typically excludes tyres, undercarriage, roof, and keys unless a specific add-on is purchased
- Only drivers named on the hire agreement are covered by any insurance or waiver
Review your booking confirmation carefully to confirm which coverages are included in your rate before arriving at the Greer counter.
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