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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
4.9
user review 1 user review 2 user review 3 +3369
3372 reviews
4.9 stars, 3372 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 3 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 5 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 1 month ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 1 month ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 1 month ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 1 month ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 4 weeks ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 weeks ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 weeks ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 4 weeks ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 4 weeks ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 weeks ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 3 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 2 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 2 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 2 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 5 days ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 9 hours ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
José Heriberto Moreno López
José Heriberto Moreno López
5 4 days ago
"Company with very good prices. Easy and quick booking process."

Frequently Asked Questions

Which Cleveland neighbourhoods are easiest to use as a home base with an SUV if I plan to do day trips around Northeast Ohio?
For travellers planning multiple day trips, suburban areas such as Independence, Beachwood or Westlake are excellent choices. These neighbourhoods provide direct access to major motorways like the I-77, I-271 and I-90, significantly reducing city traffic. Hotels in these locations typically offer ample, complimentary parking, which is a major convenience when driving a larger vehicle. While neighbourhoods such as Ohio City or Tremont are vibrant, their tighter streets and limited parking can be more challenging for an SUV, making the suburbs a more practical base for regional exploration.
If I’m landing at Cleveland Hopkins late at night, what’s the simplest way to get from baggage reclaim to the SUV pickup area without missing signs?
After collecting your luggage at Cleveland Hopkins (CLE), the most direct route to the car hire facility is to follow the overhead signs for "Ground Transportation" and "Rental Cars." You will exit the main terminal and cross the road to a dedicated shuttle bus pickup area. These shuttles run frequently, even late at night, and take you directly to the consolidated rental car centre. The signage is clear and well lit, designed to guide travellers efficiently, so keep an eye out for the rental car icons as you leave baggage reclaim.
What’s a realistic driving plan for a first-time visitor doing Cleveland to Cedar Point and back in one day with an SUV?
A day trip from Cleveland to Cedar Point is very manageable with an SUV. Plan to leave Cleveland by 08:00 to avoid the worst of the morning traffic and to arrive in Sandusky as the park opens. The drive takes about an hour and a half via the I-90 West to OH-2 West, a straightforward route with plenty of room for a larger vehicle. After a full day at the park, aim to depart around closing time, but be prepared for significant exit traffic from the car parks. The comfortable ride of an SUV will be welcome on the return journey after a long day on your feet.
Where do visitors usually struggle with motorway interchanges around Cleveland when heading from the airport towards the city centre?
The most common point of confusion for visitors driving from the airport to the city centre is the I-71 and I-90 split, often called the "Innerbelt." As you approach the city, you need to be in the correct lane well in advance to follow signs for I-90 East towards downtown. Another tricky spot is the I-480 interchange, where multiple lanes merge and exit in quick succession. Using a sat-nav is highly recommended, but also pay close attention to the overhead signs to avoid last-minute lane changes, which can be stressful in a larger vehicle.
How hard is it to park a mid-size SUV near Progressive Field or Rocket Mortgage FieldHouse on match nights?
Parking a mid-size SUV in the Gateway District on match nights is challenging but entirely possible with some planning. The area has numerous surface lots and car parks that can accommodate SUVs, though they fill up quickly. Arriving at least an hour before the event starts is highly advisable to secure a spot without stress. Many visitors find it convenient to pre-book parking online through various apps, which guarantees a space and can simplify the process. Be prepared for heavy pedestrian and vehicle traffic immediately before and after the event.
What are the easiest Lake Erie shoreline stops to pair with an SUV day trip from Cleveland—without constant searching for parking?
For a hassle-free shoreline day trip, head east from Cleveland to Mentor Headlands Beach State Park. It features Ohio's longest natural sand beach and has large car parks that can easily accommodate any size SUV, even on busy summer days. Another great option is Geneva-on-the-Lake, which offers a mix of public lots and on-street parking that is generally manageable outside peak weekend hours. These destinations provide beautiful lake views and recreational opportunities without the parking frustrations of more crowded urban beaches.
If I’m staying in Ohio City or Tremont, what should I expect for street parking and tight turns with an SUV?
Staying in historic neighbourhoods such as Ohio City or Tremont with an SUV requires some extra awareness. Many streets are narrow, and some junctions can feel tight, so take turns slowly and be mindful of parked cars. Street parking is the norm here and can be very competitive, especially on evenings and weekends. You may need to circle a few blocks to find a space large enough for an SUV. Always double-check parking signs for any restrictions, as ticketing is common in these popular areas.
If I want to see Cuyahoga Valley National Park, which areas are better to navigate to first in an SUV—trailheads, visitor centres, or scenic overlooks?
For a first-time visit to Cuyahoga Valley National Park, starting at the Boston Mill Visitor Centre is the best strategy. It's centrally located and provides an excellent orientation to the park's layout, plus you can get maps and current information on trail conditions. The roads leading to the visitor centre and major trailheads like Brandywine Falls are well maintained and easily navigable in an SUV. After getting your bearings, you can then drive to specific trailheads or scenic overlooks with a clear plan, making your exploration much more efficient.
How should I time an SUV drive from Cleveland to Put-in-Bay or Kelleys Island if I’m trying to avoid long waits at parking and ferries?
To minimise waits for the Lake Erie islands, plan to travel on a weekday if possible, as weekends are significantly busier. Leave Cleveland early in the morning to arrive at the ferry docks in Catawba or Sandusky well before the first or second departure of the day. This helps you avoid the longest lines for both parking and the ferry itself. Pre-purchasing ferry tickets online can also save time. An SUV provides plenty of room for any supplies you want to bring, but remember that taking a vehicle over to the islands is often unnecessary and costly.
What are the easiest places to stop for groceries or travel essentials right after picking up an SUV near Cleveland Hopkins?
Immediately after leaving the Cleveland Hopkins rental car facility, you have several convenient options for supplies. A short drive north on Tiedeman Road or west on Brookpark Road will lead you to numerous shopping plazas. These areas feature large grocery stores such as Giant Eagle and Marc's, as well as Target and Walmart. The car parks are spacious and designed for easy navigation, making it a stress-free first stop to stock up your SUV before heading to your hotel.
If I’m travelling with children, where are the least stressful places to load luggage and get everyone settled after picking up an SUV in Cleveland?
The consolidated rental car centre at Cleveland Hopkins is well designed for families. After completing your paperwork, you'll proceed to a covered garage where your SUV will be waiting. This area is protected from the weather and has ample space around the vehicles, allowing you to install car seats and load luggage without feeling rushed. For an even less stressful option, you can drive to a nearby park or a large retail car park just a few minutes away to make final adjustments and get everyone comfortably settled for the journey.
What Cleveland attractions are simplest to visit with an SUV if I prefer garages or lots over street parking?
Many of Cleveland's top attractions are very accommodating for SUVs, with dedicated parking garages or large lots. The North Coast Harbor area, home to the Rock & Roll Hall of Fame and the Great Lakes Science Center, has a large municipal lot that is easy to access. Similarly, the University Circle museum district offers a central parking garage that serves the Cleveland Museum of Art and the Museum of Natural History. These options eliminate the stress of searching for street parking and provide a secure place for your vehicle.
How do Cleveland’s one-way streets downtown affect driving an SUV to hotels near Public Square or the Convention Centre?
Navigating downtown Cleveland's one-way street grid in an SUV requires your full attention, but it is very manageable. Key thoroughfares like Superior, Rockwell and St. Clair Avenues are wide enough to comfortably accommodate larger vehicles. The primary challenge is ensuring you are in the correct lane for your next turn well in advance. Using a sat-nav with lane guidance is extremely helpful. When approaching your hotel, be aware of designated loading zones so you can pull over safely without obstructing traffic.
What should I know about driving an SUV through the Flats and the riverfront area on busy weekend nights?
Driving an SUV in The Flats on a weekend night can be intense due to heavy vehicle and pedestrian traffic. The streets, particularly on the East Bank, are often congested, and finding parking requires patience. It's wise to identify a car park or lot ahead of time rather than hoping for a street space. Be extra cautious of people crossing the road unexpectedly between cars. The higher vantage point of an SUV can be an advantage for visibility in these crowded conditions, but slow, defensive driving is key.
If my trip includes both Cleveland and Akron, what’s the most straightforward way to split driving days so I’m not stuck in peak traffic?
To avoid traffic between Cleveland and Akron, plan your travel outside of typical commuter hours. The drive via the I-77 South takes about 45 minutes in ideal conditions. A good strategy is to leave Cleveland for Akron after 09:30 or to head north from Akron to Cleveland before 15:00. An SUV makes this a comfortable trip, and you can easily visit attractions in both cities on the same day. For instance, spend the morning in Cleveland and then drive down to Akron for an afternoon at Stan Hywet Hall or the Akron Art Museum.
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