SUV Hire
in Cleveland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Cleveland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Cleveland.

No. With Hola Car Rentals, all costs and charges for your booking in Cleveland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Cleveland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

When you arrive at Cleveland Hopkins International Airport (CLE) to collect your SUV hire, proceed to the Ground Transportation Centre (GTC) on the baggage reclaim level. You can access it via lifts or escalators near baggage claims 3 and 9, or by exiting past baggage claim 1 through door 5 to shuttle spot 3 outside the terminal.

From there, take the free shuttle to the Consolidated Rental Car Facility at 19601 Maplewood Avenue, Cleveland, OH 44135. The shuttle operates 24 hours a day, 7 days a week, every 5 to 7 minutes, and the journey takes approximately 5 minutes. All major brands serving Cleveland, including Avis, Enterprise, National, and Budget, have their SUV counters at this off-airport facility.

From collecting your baggage to driving away in your Cleveland SUV, allow approximately 20 to 40 minutes under normal conditions: about 5 to 10 minutes to reach the shuttle stop, 5 to 7 minutes for the ride, and 10 to 20 minutes at the counter for paperwork and vehicle preparation.

Counter hours at the Cleveland facility generally run until 11:30 PM and reopen at 7:00 AM. After-hours SUV returns are available via key drop box, with the 24/7 shuttle returning you to the terminal.

To collect your SUV hire in Cleveland, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the excess)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and not issued by an EU or EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents presented at the Cleveland SUV hire counter must be physical originals. Digital copies shown on a phone or tablet are not accepted. Name mismatches between your licence, passport, and credit card are a common reason for delays, so ensure all names match before you travel.

Yes, Cleveland has an unusually extensive network of over 40 fixed automated traffic enforcement cameras, which can catch SUV drivers off guard, especially those unfamiliar with the city.

These cameras target red-light violations and speeds more than 11 mph above the posted limit at high-crash intersections and arterial roads throughout Cleveland. Key locations include:

• Shaker Boulevard at Shaker Square
• Chester Avenue at Euclid Avenue
• East 55th Street at Carnegie Avenue
• Woodland Avenue blocks
• I-90 ramps

Violations are issued as civil penalties without points on your licence, but fines are still charged to the registered vehicle owner, meaning the rental company will pass the charge on to you, usually with an additional administrative fee.

Cleveland relies heavily on fixed cameras rather than widespread mobile radar, so enforcement patterns differ from many other US cities. SUV drivers should be especially attentive on major arterials like Chester and Shaker Boulevards, where tight lanes and camera placement can penalise manoeuvring errors more common in larger vehicles. Portable speed units are also deployed in school zones across Cleveland. Staying at or below posted limits is the simplest way to avoid fines during your Cleveland SUV hire.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your Cleveland SUV hire, including on the Ohio Turnpike.

The Ohio Turnpike (I-76, I-80, I-90) is the main toll road near Cleveland, running east to west across the state. Typical 2026 rates for a passenger vehicle on the full westbound trip range from US$16 to US$27.75 depending on whether you use E-ZPass or pay cash or credit at a toll plaza. These costs can add up quickly on longer journeys, making the cashback benefit genuinely useful.

To claim your Tolls Cashback after your Cleveland SUV hire:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA[your confirmation number]
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the tolls paid

The refund is issued to the same payment method used for your booking and usually processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

The Ohio Turnpike (I-76, I-80, I-90) is the primary toll road you are likely to encounter during a Cleveland SUV hire. It runs 241 miles east to west, connecting Indiana to Pennsylvania and passing near Cleveland, Toledo, and Akron.

The system accepts both E-ZPass (electronic transponder) and cash or credit card at toll plazas. Typical 2026 rates for a passenger vehicle on the full westbound trip are approximately US$19 with E-ZPass or US$27.75 paying cash or credit, saving roughly 33% with the electronic option.

Your Cleveland SUV hire will not come with a personal E-ZPass account, but the vehicle will have an electronic toll device installed. At the counter, you have two main options:

• Enroll in the rental company's toll programme (such as Enterprise TollPass or Avis e-Toll), which charges a pay-per-use fee plus approximately US$4.95 per day, capped at around US$34.65 per hire
• Opt out and pay tolls manually at cash or credit plazas where available

If you drive through a cashless toll without enrolling in a programme, the rental company will receive an unpaid toll notice and charge the toll amount plus an administrative fee to your card after the hire ends. To avoid unexpected post-hire charges on your Cleveland SUV, decide your toll strategy before leaving the counter and ask the agent to confirm the device status.

Hiring an SUV at Cleveland Hopkins International Airport (CLE) incurs several location-specific charges on top of your base rate. These are standard airport hire charges and are not unique to any particular brand:

• Airport Concession Recovery Fee: typically 8 to 10% of the base rate, charged by the rental company for operating at the airport
• Customer Facility Charge (CFC): approximately US$4.50 per day, covering the cost of the Consolidated Rental Car Facility at 19601 Maplewood Avenue
• Ohio state hire vehicle sales tax: 5.75% state rate plus 2.25% Cuyahoga County rate, total 8%
• Cleveland city hire car tax: approximately 2 to 3%
• Potential tourism or development surcharges of 1 to 2%

Combined, these airport-specific charges can significantly increase the cost of your Cleveland SUV hire compared to off-airport locations. Hiring an SUV from an off-airport branch in Cleveland, such as a hotel or city centre location, usually avoids the concession fee and CFC, which can reduce the total cost by 20 to 30%.

Your booking confirmation will show which fees are included in your prepaid rate and which are payable at the counter. If a fee appears at the counter that was not disclosed on your confirmation, retain the paperwork and contact support after the hire.

Yes, a major credit card in the main driver’s name with the driver’s name printed on the card is required to hire an SUV in Cleveland. The card is used to place a temporary authorisation hold at the counter, not a permanent charge.

For a standard SUV hire in the United States, the authorisation hold is typically around US$300 to US$400, though the exact amount varies by rental brand, vehicle class, and location. Premium or full-size SUVs may carry a higher hold.

Important points to note for your Cleveland SUV hire:

• Debit cards and prepaid cards are not accepted for the excess
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold
• The card must be physically present, not a virtual card number
• The name on the card must match the name on your driving licence and hire agreement

The hold reduces your available credit until the rental company releases it after you return the SUV. Your bank controls how quickly the release posts, which can take up to 15 working days. Bringing a backup credit card in your name is advisable in case your primary card is declined.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your Cleveland SUV hire as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

If eligible, the cover includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of a road accident, which is particularly useful if you are involved in an incident on Cleveland's highway interchanges or the Ohio Turnpike
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Cleveland SUV hire, contact Terrawind 24 hours a day, 7 days a week:

• Phone (toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

When calling, have your full name, your Hola Car Rentals confirmation number (e.g., HOLA1000000), your current location in Cleveland, and a brief description of the situation ready. Follow the instructions of the coordinator and retain all receipts and reports for any reimbursement claim. Check your booking confirmation for the exact cover limits and conditions applicable to your reservation.

Yes, drivers aged 21 to 24 can hire an SUV in Cleveland, but a young-driver surcharge applies and most larger SUV categories are restricted to drivers aged 25 and over.

Ohio is not one of the states (like New York or Michigan) that requires hire companies to serve drivers as young as 18. The standard minimum age in Cleveland is 25 for unrestricted hires, with drivers aged 21 to 24 subject to a daily underage fee that varies by brand:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

Vehicle class restrictions also apply. For a Cleveland SUV hire, drivers under 25 are generally limited to compact or intermediate SUV categories. Full-size, premium, and large SUVs usually require the driver to be at least 25.

One exception: if you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates fulfilled by Avis or Budget may waive the underage fee for eligible compact and medium SUV categories. Check your booking confirmation to see if this waiver is shown.

The standard fuel policy for a Cleveland SUV hire is Full to Full. You receive the SUV with a full tank and must return it full to avoid additional charges.

To comply with the policy:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Cleveland return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours SUV returns at the Cleveland facility, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the SUV below the recorded starting level, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump prices, plus a service fee. Using the correct fuel type is also important: wrong-fuel incidents are not covered by the fuel policy and can incur additional charges.

Ask the counter agent at the Cleveland facility for the nearest petrol station to the return location at 19601 Maplewood Avenue, or use a navigation app to find one on your way back.

Yes, you can add an additional driver to your Cleveland SUV hire, either at no cost if your rate includes it or for a daily fee payable at the counter.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first additional driver is included. If not, the fees by brand are:

• Avis, Budget, and Payless: US$13 per hire day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the Cleveland counter at pickup. They need to bring a valid driving licence and, if their licence is not in English or uses a non-Latin alphabet, an International Driving Permit as well. Both the main driver and the additional driver must sign the hire agreement before leaving the facility.

Only drivers listed on the agreement are covered by the SUV hire protections, including Collision Damage Waiver (CDW) and liability cover. Anyone who drives the Cleveland SUV without being named on the contract may void those protections and incur personal liability. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup.

When hiring an SUV in Cleveland, two main types of cover are worth understanding before you reach the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW and LDW do not cover damage caused to other vehicles or persons.

Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving the Cleveland SUV. Some US states require hire companies to include a minimum liability amount, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Cleveland SUV hire for adequate protection.

A few points to confirm at the Cleveland counter:

• Verify that CDW or LDW is listed on your hire agreement and note the deductible amount
• Confirm that all drivers are named on the agreement, as cover applies only to listed drivers
• Check whether any geographic restrictions apply, such as driving the SUV across state lines

If an incident occurs during your Cleveland SUV hire, prioritise safety, contact local authorities if needed, and notify the hire partner immediately using the number on your confirmation.

Yes, one-way SUV hires from Cleveland to another city are generally possible, but a drop-off fee may apply depending on the route, the hire brand, and the vehicle class.

One-way fees are route-specific and are not a flat rate. A Cleveland SUV hire returned to a nearby city in Ohio may attract a lower fee than one returned to a distant state. Larger SUV categories can also incur higher repositioning fees than smaller vehicle classes.

How to check whether a drop-off fee applies to your Cleveland SUV hire:

• During the booking search, select your different return location
• On the rate details page, look for a "Drop-Off Fee" line under the "To pay at destination" section
• If no fee appears, the route does not carry a one-way surcharge
• Your booking confirmation will also list this fee if applicable

The drop-off fee cannot be paid in advance and is not covered by No Extra Charges© Coverage unless it was not disclosed during booking. Cross-border one-way hires, such as returning a Cleveland SUV in Canada, are often restricted or require prior approval from the hire partner. Always confirm cross-border permissions on your hire agreement before driving across state or national borders.