SUV Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

After landing at Louis Armstrong New Orleans International Airport, your SUV hire counter is not inside the terminal. All major hire brands operate from a consolidated hire car facility at 600 Rental Blvd, Kenner, LA 70062.

To get there:

• Exit the terminal at Level 1 near Baggage Claim
• Walk towards the Long-Term Parking Garage or proceed to Door 9 at the far curb
• Board the clearly marked Hire Car Shuttle, which runs 24 hours a day, 7 days a week, departing approximately every 5 minutes
• The journey to the facility takes roughly 15 to 20 minutes

Once at the facility, follow signs to your specific brand's counter to collect your hire agreement and keys. Allow a total of 30 to 45 minutes from terminal arrival to driving away, plus counter processing time. If your flight is delayed, hire companies will hold your booking for up to 24 hours from the original pickup time.

Returning your SUV hire in New Orleans is straightforward. The return facility is at the same consolidated Hire Car Garage at 600 Rental Blvd, Kenner, LA 70062.

• Follow airport street signs directing you to Hire Car Return as you approach the airport
• Pull into the Hire Car Garage and follow signs for your specific hire brand
• After-hours returns are available at the facility, so you are not required to return during counter hours

Before returning, refuel within approximately 10 miles of the facility to comply with the Full-to-Full fuel policy. Take a photo of the dashboard showing the fuel gauge at full and keep your fuel receipt. If you return the SUV below the recorded starting level, the partner may charge a fuel shortfall at their rate plus a refuelling service fee, which is typically higher than pump prices. For after-hours drops, leave the fuel receipt in the return envelope and keep a photo as your record.

Yes, there are toll roads near New Orleans that you may encounter during your SUV hire, though Louisiana has a limited toll network compared to states like Florida or Texas.

The most notable toll route is the Lake Pontchartrain Causeway, a 24-mile bridge connecting Metairie (near New Orleans) to Mandeville. The one-way toll for a standard 2-axle vehicle is US$5.00, with a round trip costing approximately US$9 to US$10. Other crossings such as the Huey P. Long Bridge or ferry routes typically cost US$1.00 to US$3.00 per crossing.

Payment options vary by location:

• Some toll booths accept cash
• Cashless segments bill via licence plate photography (Toll-by-Plate style)
• There is no statewide electronic transponder system like E-ZPass or SunPass in Louisiana

Your SUV hire vehicle comes equipped with a toll device or plate-based billing. At the counter you can enrol in a pay-per-use programme (hire company charges actual tolls plus a daily convenience fee of roughly US$3.95 to US$12.99). If you do not enrol, the hire company will still bill tolls to your card after the hire, plus administrative fees of approximately US$5.95 to US$7.95 per day tolls are incurred. There are no congestion charges or emissions zones in New Orleans.

Yes, all Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your SUV hire in New Orleans.

This is especially useful if you cross the Lake Pontchartrain Causeway (US$5.00 one-way) or other toll bridges near New Orleans during your trip. You still pay tolls normally at the time of travel; Hola Car Rentals reimburses you afterwards.

To claim your cashback:

• Email [email protected] within 30 days of returning your SUV
• Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid

Example: if your booking total is US$600, the 5% cap is US$30. If you paid US$18 in tolls, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method and typically process within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

Yes, you may be able to use your own toll transponder in your SUV hire in New Orleans, but you must take a specific step at the counter to avoid being billed twice.

• Inform the counter representative at pickup that you intend to use your own transponder
• Ask them to deactivate the vehicle's default toll device or plate-based billing programme
• Get confirmation in writing on your hire agreement if possible

Louisiana does not have a statewide electronic toll system like E-ZPass or SunPass, so toll bridges such as the Lake Pontchartrain Causeway use local collection methods including cash booths and plate-based billing. If your transponder is not compatible with Louisiana's local toll infrastructure, it will not register and you may still be billed via licence plate. If you do not deactivate the hire company's device and also use your own transponder, you risk duplicate charges for the same toll. When in doubt, paying cash at booths where available is a straightforward way to avoid programme fees on your New Orleans SUV hire.

Yes, New Orleans has a specific overnight parking restriction that directly affects larger SUV hires. Vehicles longer than 22 feet are prohibited from parking overnight in the Central Business District (CBD), and violations carry a US$40 fine.

Additionally, when parking any SUV on New Orleans streets, you must leave at least 10 feet of unobstructed roadway, or face a US$20 fine. The city's historic districts, including the French Quarter, feature narrow one-way streets where a full-size SUV can be difficult to manoeuvre and park without encroaching on these limits.

Other parking rules that affect SUV hires in New Orleans:

• No vehicle may park on-street for more than 24 consecutive hours anywhere in the city
• Rush hour parking bans apply on major arterials from 7 to 9 a.m. and 4 to 6 p.m.
• Street cleaning tows occur Tuesdays and Thursdays from 6 a.m. to noon
• Parking on neutral grounds (the wide medians throughout New Orleans) is strictly prohibited and vehicles are towed
• During Mardi Gras and other events, parade route clearances begin 2 hours before the event and towing is actively enforced

Towing fees in New Orleans start at US$161.25 plus additional charges, so confirming your SUV's length and planned parking location before leaving the hire facility is strongly recommended.

To pick up your SUV hire in New Orleans, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name (not a digital copy)
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. The IDP is a translation only and cannot be used without the original licence. Visitors with licences in other non-English scripts are strongly advised to obtain an IDP before travelling, as it cannot be issued abroad.

Debit cards, prepaid cards, and virtual cards are not accepted for the security deposit on your New Orleans SUV hire. All documents must be physical originals; digital versions on a phone or tablet will not be accepted at the counter.

When you pick up your SUV hire in New Orleans, the hire partner will place a temporary authorisation hold on your credit card. For hires in the United States, this hold is typically around US$300 to US$400 for standard vehicles, and may be higher for larger or premium SUV classes.

Important things to know about the deposit:

• It is a temporary hold, not a charge, but it reduces your available credit until released
• Only a physical major credit card in the main driver's name with the driver's name printed on the card is accepted; debit cards, prepaid cards, and virtual cards are not accepted
• The exact amount is set by the hire partner at the counter and may vary by brand, SUV class, and season
• After you return the SUV, the hold is released, but your bank controls when it appears back on your available credit, which can take up to 15 working days

To avoid issues at the New Orleans counter, notify your bank of your travel plans in advance to prevent fraud blocks on the authorisation, and bring a backup credit card in your name in case your primary card declines.

New Orleans has several local driving rules that can catch SUV renters off guard, particularly in the historic districts.

• One-way street grids: The French Quarter and Central Business District use dense one-way systems with tight turns. A SUV requires extra care navigating these narrow passages, and U-turns are frequently needed
• Neutral grounds: The wide medians throughout New Orleans are called neutral grounds locally. Parking on them is completely prohibited and vehicles are towed immediately. Do not mistake them for a parking area
• Speed and red-light cameras: New Orleans has 47 traffic safety camera locations, mostly in school zones set at 20 mph, plus active red-light cameras. School zone cameras operate per the school calendar, so be alert to posted beacons
• Rush hour parking bans: Major arterials prohibit street parking from 7 to 9 a.m. and 4 to 6 p.m.
• Parade route restrictions: During Mardi Gras (February to March) and other events, streets along parade routes are cleared 2 hours before the event begins, with active towing enforcement

Towing in New Orleans is aggressively enforced, with fees starting at US$161.25. Planning your SUV route and parking in advance is strongly recommended when driving in New Orleans.

When hiring a SUV in New Orleans, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your SUV in New Orleans. Some US states require hire companies to include state-minimum liability, but not all do. Adding supplementary liability cover of up to US$300,000 is strongly recommended.

Key points to confirm at the New Orleans counter:

• Verify both CDW/LDW and LIS/ALI/SLI appear on your hire agreement
• Note the deductible amount for CDW/LDW
• Confirm all drivers of the SUV are listed on the agreement, as cover applies only to named drivers
• If an incident occurs, report it immediately to the hire partner using the number on your confirmation

CDW/LDW and LIS/ALI/SLI are separate protections and both are recommended for SUV hires in New Orleans.

Yes, you can add an additional driver to your SUV hire in New Orleans, either as part of your rate or for a fee paid at the counter.

If your booking confirmation states additional driver is included, the first extra driver is free. If it is not included, daily fees apply:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

Requirements for adding a driver to your New Orleans SUV hire:

• The additional driver must be present at the counter at pickup with a valid driver's licence
• They must meet the minimum age requirements (generally 25 in Louisiana; drivers aged 21 to 24 may face a young-driver surcharge)
• If their licence is not in a Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by CDW/LDW and liability protections. Never allow an unlisted person to drive your SUV in New Orleans.

Yes, one-way SUV hires from New Orleans to a different city are generally available, but a drop-off fee will likely apply and must be reviewed before booking.

How the drop-off fee works for SUV hires from New Orleans:

• The fee is route-specific and varies by hire brand, destination city, season, and SUV class
• Larger SUV categories are often more expensive to reposition, so the fee may be higher than for a compact car
• The fee appears on the booking details page under the section labelled To pay at destination, not on the search results page
• Cross-border one-ways (for example, New Orleans to Mexico) may be restricted or carry significantly higher fees depending on the partner

To confirm whether a drop-off fee applies to your specific New Orleans SUV route, select your different return location during the booking process and review the To pay at destination section before completing your reservation. The fee cannot be prepaid and is paid directly to the hire partner at pickup. If the counter charges a different amount than shown on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this applies to SUV hires in New Orleans as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

This cover does not include damage to the SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). It also does not cover pre-existing medical conditions.

If you need assistance during your SUV hire in New Orleans, for example after a breakdown on I-10 or the Lake Pontchartrain Causeway area, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name and Hola Car Rentals confirmation number ready when you call. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.