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Frequently Asked Questions
What does my SUV hire in New Hampshire through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in New Hampshire, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Hampshire.
Will I face unexpected charges when I hire an SUV in New Hampshire through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Hampshire are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Hampshire charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
What documents do I need to pick up my SUV hire in New Hampshire?
To pick up your SUV hire in New Hampshire, you must bring all of the following physical documents to the counter. Digital copies are not accepted.
- A valid, original driver’s licence in the main driver’s name
- A major credit card with the driver’s name printed on the card, for the authorisation hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
Debit and prepaid cards are not accepted for the authorisation hold on your New Hampshire SUV hire. Bring a backup credit card in your name in case your primary card is declined.
Where do I pick up my SUV hire at Pease Airport in New Hampshire?
At Pease International Tradeport (PSM) in Portsmouth, New Hampshire, Enterprise is the primary partner offering SUV hires. After collecting your baggage, follow the signs across the baggage claim area to the hire car facility where the Enterprise counter is located.
Counter hours at PSM are limited and vary by day, so plan your arrival accordingly:
- Sunday: 11:00 am to 6:30 pm
- Monday: 6:30 am to 7:00 pm
- Tuesday: 5:30 am to 6:30 pm
- Wednesday: 5:45 am to 6:00 pm
- Thursday: 6:15 am to 6:30 pm
- Friday: 6:45 am to 7:00 pm
- Saturday: 5:45 am to 6:30 pm
These hours are notably short on some days, particularly Wednesday and Thursday. If your flight arrives outside these windows, contact Enterprise at PSM before your trip to confirm after-hours options for your New Hampshire SUV hire. Hire companies will generally hold your booking for up to 24 hours if your flight is delayed.
Where do I pick up my SUV hire at Manchester-Boston Regional Airport in New Hampshire?
At Manchester-Boston Regional Airport (MHT) in New Hampshire, SUV hires are available from multiple brands including Avis, Hertz, Budget, National, Alamo, Dollar, and Thrifty. Hire counters are located inside the terminal; follow the car hire signs after baggage claim.
Counter hours at MHT are generally 8:00 am to 11:00 pm daily. If your flight arrives after 11:00 pm, contact your hire brand in advance to confirm after-hours procedures for your SUV hire.
SUV models available at MHT range from compact crossovers such as the Nissan Rogue to premium and large SUVs such as the Chevrolet Suburban and Cadillac XT6, depending on the brand and availability. Confirm your vehicle class on your booking confirmation before arriving, as specific models are not guaranteed and a similar substitute may be provided.
When you arrive at the MHT counter in New Hampshire, present your driver’s licence, credit card, booking confirmation, and passport or government ID to complete the SUV pickup process.
How do toll roads work when hiring an SUV in New Hampshire?
New Hampshire has several active toll roads that SUV renters are likely to encounter, especially when travelling near the coast or between major cities:
- Blue Star Turnpike (I-95, Seabrook to Portsmouth): up to US$2.00 per pass, or US$1.40 with E-ZPass
- F.E. Everett Turnpike (I-93/293, Nashua to Concord): up to US$1.00 per pass, or US$0.70 with E-ZPass
- Spaulding Turnpike (NH 16, Portsmouth to Rochester): also uses E-ZPass
All New Hampshire toll roads accept both E-ZPass and cash at toll plazas. However, your hire SUV comes equipped with a toll transponder, and driving through an E-ZPass lane will automatically enrol you in the hire company's toll programme.
Hire company toll programmes in New Hampshire are pay-per-use, not unlimited passes:
- Budget e-Toll: US$6.95 per day plus actual tolls
- Enterprise TollPass: US$4.95 per day (maximum US$34.65 per hire) plus actual tolls
To avoid programme fees entirely, use cash lanes where available. For exact toll amounts on your planned route, use the official calculator at ezpassnh.com/toll-rate-calculator before your New Hampshire SUV hire trip.
Can I use my SUV hire on gravel and forest roads in New Hampshire?
Yes, a hire SUV in New Hampshire is well suited for the gravel and forest roads found throughout the state, particularly in the White Mountains region. However, there are important distinctions between road types.
Well-maintained gravel forest roads, such as Gale River Road, Haystack Road, and East Branch Saco River Road, are rated as easy terrain and are generally suitable for a standard four-wheel-drive SUV hire without modifications.
Class 6 roads in New Hampshire are a different matter. These are unmaintained, narrow routes that may include mud, boulders, and stream crossings. While a hire SUV handles these conditions better than a saloon, most hire agreements include usage restrictions that prohibit off-road or negligent use. Driving on Class 6 roads could void your Collision Damage Waiver (CDW) coverage if the hire company determines the road constitutes prohibited use.
Before taking your New Hampshire SUV hire onto any unpaved or unmaintained road, review the usage restrictions section of your hire agreement carefully. If in doubt, contact the hire counter directly to confirm what terrain is permitted under your contract.
Is there a young driver surcharge for hiring an SUV in New Hampshire?
Yes, a young driver surcharge applies to SUV hires in New Hampshire for drivers under 25 years old. In most U.K. and U.S. states, including New Hampshire, the standard minimum hire age is 25, though drivers aged 21 to 24 can hire with an additional daily fee.
Typical young-renter surcharges by brand are:
- Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
- Hertz, Thrifty, and Dollar: GBP 11 per hire day plus taxes, capped at GBP 155 plus taxes
- Alamo, National, and Enterprise: GBP 12 per day plus taxes
In addition to the surcharge, drivers under 25 face vehicle class restrictions. Premium, full-size, and large SUV categories are typically reserved for renters aged 25 and older. For a New Hampshire SUV hire, drivers aged 21 to 24 are generally limited to compact or intermediate SUV classes.
If you are from Latin America or the Caribbean and booking with Avis or Budget, a young-renter fee waiver may be available on eligible rates for compact and medium SUV categories. Check your booking confirmation to see if this exception applies to your New Hampshire SUV hire.
How does the Tolls Cashback benefit work for SUV hires in New Hampshire?
All Hola Car Rentals rates include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your New Hampshire SUV hire. This is especially useful given that the state's main toll roads, including the Blue Star Turnpike on I-95 and the F.E. Everett Turnpike on I-93, are frequently used by SUV renters travelling between Portsmouth, Manchester, Concord, and Nashua.
To claim your cashback after returning your SUV in New Hampshire, email [email protected] within 30 days of vehicle return with the following:
- Your Hola Car Rentals reservation confirmation
- A copy of the hire agreement signed at pickup
- A receipt or statement showing the toll charges paid during your hire
The refund is calculated as the lesser of your actual toll costs or 5% of your booking total. For example, if your booking total was GBP 400, the maximum cashback is GBP 20. If you paid GBP 15 in New Hampshire tolls, you receive GBP 15 back. Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.
What is the security deposit for an SUV hire in New Hampshire?
Yes, a security deposit authorisation hold is required for all SUV hires in New Hampshire. At pickup, the hire partner places a temporary authorisation on your credit card. This is not a charge, but it reduces your available credit until the hold is released after you return the vehicle.
For standard SUV hires in the United Kingdom and the United States, typical holds range from GBP 200 to GBP 300. Premium or large SUVs, such as a Chevrolet Suburban or Cadillac XT6, may carry a higher hold amount. The exact figure is set by the hire company at the counter and may vary by location, season, and vehicle class.
Important requirements for the deposit on your New Hampshire SUV hire:
- The credit card must be a major card (Visa, Mastercard, Amex, etc.) with the main driver’s name printed on it
- Debit cards and prepaid cards are not accepted for the deposit hold
- The card must have sufficient available credit to cover the hold plus any expected charges
- Virtual or digital-only card numbers are not accepted at the counter
After returning your SUV, the hold is released by the hire company, but your bank controls when it reappears on your available credit, which can take up to 15 working days.
What insurance cover do I need for an SUV hire in New Hampshire?
For an SUV hire in New Hampshire, there are two main types of cover to consider, and they protect different things.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) covers damage to the hire SUV itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly shows zero deductible. CDW does not cover damage caused by prohibited use, such as driving on restricted terrain or by an unlisted driver.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to other people or vehicles while driving your hire SUV in New Hampshire. Some U.K. and U.S. states require hire companies to include state-minimum liability, but this is not universal. Adding supplementary liability cover of up to US$300,000 is strongly recommended.
These two covers work together. CDW protects the SUV; liability cover protects others. Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC).
Review your booking confirmation before arriving at the New Hampshire hire counter to confirm which covers are included in your rate and whether any deductible applies to your SUV hire.
What fuel policy applies to SUV hires in New Hampshire?
SUV hires in New Hampshire follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid additional charges.
At pickup, verify the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.
When returning your New Hampshire SUV hire, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep your final fuel receipt as proof in case of any dispute.
If you return the SUV below the recorded starting level, the hire company may charge:
- A fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices
- A refuelling service fee on top of the fuel cost
Gas stations are available near Manchester-Boston Regional Airport (MHT) on South Willow Street and Elm Street, making it straightforward to refuel before returning your New Hampshire SUV. Ask the counter agent at pickup to confirm the nearest station to the return location.
Can I add an additional driver to my SUV hire in New Hampshire?
Yes, you can add an additional driver to your SUV hire in New Hampshire, either at no cost if your rate includes it or for a daily fee paid at the counter.
If your booking confirmation states "Additional driver free of charge," the first extra driver is included. If not, the fees by brand are:
- Avis, Budget, and Payless: GBP 10 per hire day plus taxes, capped at GBP 50 plus taxes
- Hertz, Thrifty, and Dollar: GBP 11.50 per hire day plus taxes, capped at GBP 160 plus taxes
- Alamo, National, and Enterprise: GBP 13 per day plus taxes
The additional driver must be present at the New Hampshire hire counter at pickup with a valid driver’s licence and any required ID. Both the main driver and the additional driver must sign the hire agreement. If your licence is not in English and does not use a Latin alphabet, an International Driving Permit is required.
Only drivers listed on the hire agreement are covered by protections such as CDW and liability insurance. Anyone who drives your New Hampshire SUV without being named on the contract may void those coverages entirely.
Does travel assistance cover breakdowns in remote areas during an SUV hire in New Hampshire?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable for SUV renters exploring New Hampshire’s more remote areas such as the White Mountains or rural forest roads far from major cities.
The travel assistance benefit typically includes:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for baggage lost by the airline
- Flight cancellation insurance
If you need assistance during your New Hampshire SUV hire, contact Terrawind 24 hours a day, 7 days a week. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Renters who are residents or citizens of the United Kingdom or Canada do not qualify for this cover.
This benefit does not cover damage to the hire SUV itself (that is CDW/LDW) or liability to third parties (that is LIS/ALI/SLI). Review your booking confirmation for the exact terms and coverage limits that apply to your New Hampshire SUV hire.
Can I return my SUV hire to a different location in New Hampshire or another state?
Yes, one-way SUV hires in New Hampshire are possible, but a drop-off fee may apply depending on your route and the hire brand.
Common patterns for New Hampshire SUV hires:
- Returning to the same airport where you picked up: no drop-off fee
- Returning to a different city or airport within New Hampshire: a drop-off fee may apply and varies by distance and vehicle class
- Returning to a different state, such as Massachusetts or Maine: a drop-off fee typically applies and can be higher for larger SUV classes
The drop-off fee for your New Hampshire SUV hire is shown during the booking process under the "To pay at destination" section of the checkout screen. It cannot be prepaid and is paid directly to the hire company at the counter.
If you need to change your return location after booking, be aware that modifying the drop-off point may reprice your entire reservation and recalculate the drop-off fee. Cross-border one-way hires, for example returning a New Hampshire SUV in Canada, may be restricted or carry significantly higher fees depending on the partner brand.
Always confirm the drop-off fee shown on your booking confirmation matches what the counter presents at pickup.
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