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Frequently Asked Questions
What does my SUV hire in Michigan through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Michigan, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Michigan.
Will I face unexpected charges when I hire an SUV in Michigan through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Michigan are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Michigan charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Can drivers under 25 rent an SUV in Michigan?
Yes, drivers as young as 18 can rent an SUV in Michigan, which is an exception to the standard UK rule. Michigan's public-accommodations law prohibits age discrimination, so hire companies are required to rent to licensed drivers 18 and older, though a young-renter surcharge still applies.
Key points to keep in mind for an SUV hire in Michigan:
- Drivers aged 18 to 24 pay a daily young-renter surcharge on top of the base rate
- Most full-size and premium SUV categories are restricted to drivers 25 and older; compact and intermediate SUV classes are typically available to younger renters
- A valid driving licence and a major credit card in the main driver's name are still required regardless of age
- If you are 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates may waive the underage fee, provided the waiver appears on your booking confirmation
Always check your confirmation for the exact surcharge amount and vehicle-class restrictions that apply to your Michigan SUV hire.
What documents do I need to pick up an SUV hire in Michigan?
To collect your SUV hire in Michigan you must present all of the following physical documents at the counter. Digital copies are not accepted.
- Original, unexpired driving licence in the main driver's name
- International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. An IDP is a translation only and must be carried alongside the original licence
- A major credit card with the driver's name printed on the card, in the main driver's name, for the authorisation hold. Debit and prepaid cards are not accepted for the deposit
- Passport or valid government-issued photo ID
- Round-trip flight or cruise tickets (required for visitors travelling from abroad)
- Your booking confirmation or printed voucher if required by the partner brand
For your Michigan SUV pickup, make sure the name on your licence, passport, and credit card all match. If you are adding an additional driver to the SUV hire agreement, that person must also be present with their own valid licence and ID.
How do toll roads work when renting an SUV in Michigan?
Michigan has a limited number of toll facilities rather than a network of toll motorways, so most SUV driving in Michigan involves no tolls at all. The main toll points you may encounter are:
- Mackinac Bridge (I-75): US$4 for a standard 2-axle vehicle, cash accepted
- Detroit-Windsor Tunnel (connecting Detroit, Michigan to Windsor, Ontario): US$6.50, now cashless. An Nexpress account or app reduces this to US$5.75
- Grosse Ile Toll Bridge: US$3 to US$7 depending on payment method, with cash and an Edge Pass discount available
Your SUV hire in Michigan will come equipped with an electronic toll device. At the counter you can opt into a toll programme such as PlatePass, Enterprise TollPass, or Avis/Budget e-Toll. These programmes typically cost US$3.95 to US$10.99 per day on a pay-per-use basis, or US$10.99 to US$25.99 per day for an unlimited flat-rate pass.
If you decline the programme and drive through a cashless toll, the hire company will capture your plate, pay the toll on your behalf, and bill you afterwards along with an administrative fee of around US$15 per toll. To avoid surprises, decide at pickup whether the toll programme makes sense for your Michigan SUV itinerary.
Can I get cashback on tolls paid during my SUV hire in Michigan?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your Michigan SUV hire.
How it works:
- You pay tolls normally during the hire, whether at the Mackinac Bridge, the Detroit-Windsor Tunnel, or any other Michigan toll facility
- After returning your SUV, email [email protected] within 30 days with your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
- The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval
Example: if your Michigan SUV booking total is US$500, the 5% cap is US$25. If you paid US$12 in tolls at the Mackinac Bridge, you receive US$12 back. If you paid US$40, you receive US$25 (the cap).
Claims submitted after 30 days of vehicle return are not accepted, so keep your toll receipts and submit promptly once your Michigan SUV hire is complete.
Where do I pick up my SUV hire at Detroit Metropolitan Airport (DTW) in Michigan?
At Detroit Metropolitan Wayne County Airport (DTW) in Michigan, all major SUV hire brands operate from a consolidated Rental Car Centre located on Lucas Drive, separate from the terminals. After collecting your baggage, follow the ground transportation signs to the hire shuttle stop.
Key addresses on the DTW Rental Car Centre:
- Alamo and Budget: 338 Lucas Drive
- Avis: 295 Lucas Drive
- Hertz, Dollar, National, and other brands: Buildings 287, 289, and 295 on Lucas Drive
Counter hours vary by brand at this Michigan airport:
- Alamo, Budget, Dollar, and Payless: open 24 hours, 7 days a week
- Hertz: 07:00 to 23:00 daily
- Avis: Monday, Wednesday, Saturday, and Sunday 09:00 to 18:00; Thursday and Friday 08:00 to 21:00
For your Michigan SUV pickup, confirm your brand's counter hours before arriving, especially for early-morning or late-night flights. At 24-hour locations, after-hours key drop boxes are available for returns. Check your booking confirmation for the exact operating brand and any specific instructions for your SUV hire.
Is AWD available on SUV hires in Michigan, and does it help in winter?
Yes, all-wheel drive (AWD) SUV models are available at major Michigan hire locations, and they are particularly useful given the state's weather conditions.
Michigan experiences significant rain and snow, especially in the Upper Peninsula and northern regions. An AWD SUV provides better traction on wet and snow-covered roads compared to a front-wheel-drive vehicle, reducing the risk of getting stranded in winter conditions. Popular AWD SUV models available at Michigan airports include the GMC Terrain, Toyota RAV4, and Ford Explorer, though exact models depend on availability at the time of pickup.
A few things to keep in mind for your Michigan SUV hire:
- AWD availability is not guaranteed for a specific model. Your booking confirms a vehicle category, not a specific car. If AWD is important, ask the counter agent at pickup
- Michigan's statewide maximum speed on unposted motorways, including gravel roads, is 55 mph under the Basic Speed Law, which accounts for surface conditions
- Standard SUVs have no special restrictions on Michigan public roads, unlike off-road vehicles (ORVs) which face separate equipment and trail rules
For winter travel in Michigan, an AWD SUV hire is a practical choice for navigating the state's varied road surfaces.
How much is the security deposit for an SUV hire in Michigan?
For an SUV hire in Michigan, the partner brand will place a temporary authorisation hold on your credit card at pickup. For standard vehicles in the United Kingdom, this hold is typically around US$300 to US$400, though the amount can be higher for larger or premium SUV categories.
Important details about the deposit for your Michigan SUV hire:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the SUV, provided all hire terms are met
- Only a major credit card with the driver's name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
- Your bank controls how quickly the hold disappears after release. This can take up to 15 working days
- Premium or full-size SUV classes may carry a higher hold than the typical estimate
To avoid issues at the Michigan hire counter, notify your bank of your travel plans in advance, confirm you have sufficient available credit to cover both the hold and any expected charges, and bring a backup credit card in your own name as a precaution.
What fuel policy applies to SUV hires in Michigan?
SUV hires in Michigan follow a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid additional charges.
Steps to follow for your Michigan SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard
- Use the correct fuel type for your SUV. Wrong-fuel incidents are not covered by the fuel policy
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours SUV returns at DTW, leave the receipt in the return envelope and keep a photo of the full gauge
If you return your Michigan SUV with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than pump price, plus a refuelling service fee. Returning the SUV full is always the most cost-effective option.
Does my SUV hire in Michigan include travel assistance if something goes wrong?
Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this applies to SUV hires in Michigan as well. However, this benefit does not apply to residents of the United Kingdom or Canada.
If you are driving your Michigan SUV and experience a medical emergency, a legal issue following an accident, or a flight cancellation affecting your trip, the assistance covers:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week:
- Call: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, have your full name, your Hola Car Rentals confirmation number, your current location in Michigan, and a brief description of the situation ready. Always contact assistance before incurring expenses, as some reimbursements require prior authorisation. Check your booking confirmation for the exact coverage terms that apply to your Michigan SUV hire.
Can I cross into Canada from Michigan in my rental SUV?
It depends on the hire partner and the terms of your agreement, so you must confirm before driving your Michigan SUV across the border.
The Detroit-Windsor Tunnel and the Ambassador Bridge both connect Michigan to Windsor, Ontario. However, cross-border travel in a hire SUV is subject to restrictions:
- Not all hire partners permit cross-border travel into Canada. Some brands allow it with advance notice; others prohibit it entirely
- If cross-border travel is permitted, a one-way or cross-border fee may apply
- Driving into Canada without authorisation from the hire partner can void your Collision Damage Waiver (CDW)/Loss Damage Waiver (LDW) and liability cover, leaving you fully responsible for any damage or incidents
- The Detroit-Windsor Tunnel is now cashless. The toll is US$6.50 for a standard 2-axle vehicle, reduced to US$5.75 with an Nexpress account or app
Before taking your Michigan SUV hire across the border, review your hire agreement for territory restrictions and contact the hire partner directly to confirm authorisation. If cross-border travel is approved, make sure all drivers on the agreement carry valid passports and any required entry documents for Canada.
What insurance options should I consider for an SUV hire in Michigan?
When renting an SUV in Michigan, two main types of cover are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the SUV itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero excess. CDW/LDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your Michigan SUV. Note that not all UK states require hire companies to include state-minimum liability cover, so this is worth confirming for your Michigan hire. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your booking.
Additional options available at the counter include:
- Personal Accident Insurance (PAI) for your own injuries
- Personal Effects Cover (PEC) for belongings inside the SUV
- Premium Roadside Assistance (RSN) for enhanced breakdown help
Cover applies only to drivers named on the hire agreement. If you add an additional driver to your Michigan SUV, make sure they are listed before anyone drives the vehicle.
How do I add an additional driver to my SUV hire in Michigan?
Yes, you can add an additional driver to your SUV hire in Michigan, either at no cost if your rate includes it or for a daily fee paid at the counter.
Daily fees when not included in your rate:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Requirements for adding a driver to your Michigan SUV hire:
- The additional driver must be present at the pickup counter with a valid driving licence and ID
- They must meet the minimum age requirement for Michigan. Drivers 18 and older may be accepted, though a young-renter surcharge may apply for those under 25
- For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old
- Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the agreement are covered by CDW/LDW and liability protections while driving the Michigan SUV. Check your booking confirmation to see whether an additional driver is already included in your rate before arriving at the counter.
What happens if I return my Michigan SUV hire after hours at DTW?
Returning your SUV hire after hours at Detroit Metropolitan Airport (DTW) in Michigan is possible at several brands that operate 24 hours a day, including Alamo, Budget, Dollar, and Payless. Hertz is open until 23:00 daily, while Avis has more limited hours and may not accommodate late-night returns without prior arrangement.
Steps for an after-hours SUV return at DTW in Michigan:
- Drive to the Rental Car Centre on Lucas Drive and follow signs to your brand's return area (Alamo and Budget at 338 Lucas Drive; Avis at 295 Lucas Drive)
- Park the SUV in the designated return bay and note the mileage and fuel level
- Refuel before arriving at the centre. Keep your receipt showing the station address, date, and time
- Place the keys in the after-hours drop box at your brand's counter and retain a photo of the full fuel gauge and odometer
- Keep all paperwork until you receive your final hire receipt confirming no additional charges
Be aware that liability for the Michigan SUV may remain with you until the hire company formally checks it in the next working day. If any post-hire charges appear on your statement that were not disclosed, contact support with your hire agreement and receipts.
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