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Frequently Asked Questions
What does my SUV hire in Florida through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Florida, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Florida.
Will I face unexpected charges when I hire an SUV in Florida through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Florida are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Florida charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are toll roads common when driving an SUV in Florida?
Yes, toll roads are very common when driving an SUV in Florida, and almost all of them are fully cashless, meaning there are no cash booths to stop at.
The main toll systems you will encounter are SunPass and E-PASS, used on expressways around Miami, Orlando, Fort Lauderdale, and Tampa. Common routes include:
- Orlando area: SR-528, SR-417, SR-408
- Miami area: Florida Turnpike, I-95 Express
- Tampa area: Selmon Expressway
- Orlando to Miami (one way): approximately US$15 to US$30 via the Florida Turnpike
Your SUV hire will already include an electronic toll device or a plate-based billing system. At pickup you can choose between two options:
- Unlimited toll package: approximately US$11 to US$15 per hire day, covering all tolls during your hire
- Pay per use: the hire company charges the actual toll amount plus daily or administrative processing fees, billed to your credit card after the hire ends
If you prefer to manage tolls yourself, you can opt out of the hire programme at the counter and purchase Florida's own visitor toll pass. If you do, ask the agent to deactivate the vehicle's default device to avoid duplicate charges.
What documents do I need to pick up an SUV hire in Florida?
To pick up your SUV hire in Florida, you must present the following physical documents at the counter:
- A valid driver’s licence from your home country, original and unexpired
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in Latin characters but not in English, an IDP is strongly recommended
- A passport or valid government-issued photo ID
- A major credit card with your name printed on the physical card, in the main driver’s name, for the security deposit authorisation hold
- Your booking confirmation or printed voucher if required by the partner brand
- Round-trip flight or cruise tickets
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at Florida hire counters.
If your credit card declines, bring a backup credit card in your own name. Debit cards and prepaid cards are not accepted for the security deposit on your Florida SUV hire.
How does the security deposit work for an SUV hire in Florida?
When you pick up your SUV hire in Florida, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge, but it reduces your available credit until the hire ends and your bank releases it.
For standard vehicles in the United States, typical holds range from US$300 to US$400. For larger or premium SUV classes, the hold may be higher depending on the brand, location, and season.
Important things to know about the deposit on your Florida SUV hire:
- Only a major credit card with your name printed on the physical card is accepted. Debit cards and prepaid cards are not accepted
- The card must be in the main driver’s name
- Make sure your card has enough available credit to cover the hold plus any expected charges
- After you return the SUV, the hold is released, but your bank controls when it appears back on your account, which can take up to 15 working days
- Notify your bank before travelling to prevent the authorisation from being flagged as suspicious
The exact hold amount is set by the hire desk at pickup. Confirm the amount with the agent before they process the authorisation.
Can I get a cashback refund on tolls paid during my SUV hire in Florida?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Florida SUV hire.
Florida's cashless toll roads, including the Florida Turnpike, I-95 Express, SR-417, and SR-528, can add up quickly, especially on routes between Orlando and Miami or across the Tampa area. This benefit helps offset those costs.
How the cashback is calculated:
- If your booking total is US$600, the maximum cashback is US$30 (5%)
- If you paid US$18 in tolls, you receive US$18 back
- If you paid US$50 in tolls, you receive US$30 (the cap applies)
To claim your Tolls Cashback after returning your Florida SUV hire:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll invoice or statement showing charges paid
Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.
Is there a young driver surcharge for renting an SUV in Florida under 25?
Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an SUV hire in Florida, and most larger vehicle classes are restricted to drivers aged 25 and older.
In Florida, as in most U.S. states, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily young-renter fee that varies by partner brand:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day
Vehicle class restrictions also apply. Full-size SUVs, premium SUVs, and speciality vehicles are typically reserved for drivers aged 25 and older. Compact and intermediate SUV classes are usually the only SUV options available to under-25 drivers in Florida.
One exception: if you are a Latin American or Caribbean resident aged 21 to 24 and your Hola Car Rentals confirmation explicitly shows the underage fee waived, Avis and Budget may waive the surcharge for eligible SUV categories on U.S. hires. Confirm this on your booking confirmation before arriving at the Florida counter.
What is the fuel policy for SUV hires in Florida?
SUV hires in Florida follow a Full-to-Full fuel policy. You receive the SUV with a full tank and must return it full to avoid fuel charges.
Steps to follow for your Florida SUV hire:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Use the correct fuel type for your SUV. Using the wrong fuel is not covered by the fuel policy and may generate additional charges
- Before returning, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full
- Keep your final fuel receipt showing the date, time, and station address
If you return the SUV with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Florida has many petrol stations near major airport return areas, including Miami International, Orlando International, and Fort Lauderdale-Hollywood International, so refuelling before drop-off is straightforward. For after-hours returns, leave the fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.
Can I add an additional driver to my SUV hire in Florida?
Yes, you can add an additional driver to your SUV hire in Florida, but the additional driver must be physically present at the pickup counter to show a valid driver’s licence and sign the hire agreement.
Whether the additional driver is included or costs extra depends on your rate:
- Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge
- If not included, the daily fee varies by partner: Avis, Budget, and Payless charge US$13 per day (capped at US$65); Hertz, Thrifty, and Dollar charge US$13.50 per day (capped at US$189); Alamo, National, and Enterprise charge US$15 per day
Important rules for additional drivers on your Florida SUV hire:
- The additional driver must meet the same minimum age and document requirements as the main driver
- For Avis, Budget, and Payless, additional drivers must be at least 25 years old at pickup
- If your licence uses a non-Latin alphabet, an International Driving Permit is required for each driver
- Only drivers listed on the hire agreement are covered by protections such as CDW and liability cover. Anyone not on the contract who drives the SUV may void those protections
Is AWD or 4WD available on SUV hires in Florida?
Not necessarily. Many SUV hires in Florida are standard front-wheel-drive or all-wheel-drive crossovers, not true 4x4 off-road vehicles. The availability of AWD depends on the specific model assigned at the counter.
Florida's roads are predominantly flat, paved highways and urban streets, so a true 4WD system is rarely needed. However, AWD can be useful in Florida for:
- Rain-soaked expressways and flooded coastal routes during the wet season
- Muddy or unpaved rural backroads in less-developed areas
- Soft sandy surfaces near coastal areas
Common SUV models available at Florida hire counters include the Toyota RAV4, Nissan Rogue, Kia Sportage, Chevrolet Equinox, and Ford Edge. Whether a specific model comes with AWD depends on the fleet available at your pickup location on your hire dates.
Because hire companies assign a vehicle within the class you booked rather than a guaranteed model, you cannot request a specific SUV model in advance. If AWD capability is important for your Florida trip, ask the agent at the counter what is available in your booked SUV class at that time. For more on how vehicle allocations work, review the similar car policy in your booking confirmation.
Does travel assistance cover me if my SUV breaks down on a Florida highway?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can help if you experience an emergency during your Florida SUV hire, including situations on highways or in less accessible areas of the state.
The travel assistance benefit typically covers:
- Medical cover for up to 5 passengers for accidents and non-pre-existing illnesses
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This benefit is designed for travellers hiring abroad and is available around the clock. If you need help during your Florida SUV hire, contact Terrawind directly:
- Phone (toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your full name, Hola Car Rentals confirmation number, current location, and a brief description of the situation ready when you call.
Important: this travel assistance does not cover damage to the SUV itself (that is handled by CDW or LDW) or third-party liability (covered by LIS or SLI). Also, this benefit does not apply to customers who are residents of the United States or Canada. Check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
What insurance is included with an SUV hire in Florida?
The insurance and protection options included with your Florida SUV hire depend on the rate plan you selected at booking. It is important to review your Hola Car Rentals confirmation carefully before arriving at the counter.
The two main protections to look for are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the SUV from a collision, theft, or vandalism. A deductible may apply unless your confirmation shows zero excess. CDW and LDW do not cover damage you cause to other vehicles or people
- Third-Party Liability (LIS, ALI, or SLI): covers bodily injury and property damage you may cause to others while driving the SUV in Florida. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability cover up to US$300,000 is strongly recommended
Common exclusions on Florida SUV hires include:
- Tires, wheels, undercarriage, and roof damage
- Damage caused by prohibited use such as off-road driving or driving under the influence
- Incidents involving drivers not listed on the hire agreement
If you are unsure what is included in your rate, check the details section of your booking confirmation before pickup. Optional extras such as personal accident insurance or personal effects cover can be added at the Florida hire counter.
Can I pick up my SUV in Florida earlier than the scheduled time?
Yes, early pickup for your Florida SUV hire is sometimes possible, but it is not guaranteed and depends on vehicle availability and the specific hire counter's policies at the time of arrival.
At major Florida airports such as Orlando International (MCO) and Miami International (MIA), early pickup may be accommodated in the following way:
- Up to 1 hour early: often allowed if your licence, credit card, and documents are in order and a suitable SUV is ready
- 1 to 3 hours early: may trigger re-pricing based on the hire company's 24-hour billing cycle
- More than 3 hours early: higher risk of re-pricing or the counter being unable to accommodate the change
If the hire is re-priced due to early pickup, the total cost of your Florida SUV hire may change. Always ask the agent to confirm the final price in writing on the hire agreement before signing, so there are no surprises.
Early pickup does not affect your scheduled return time unless you also modify the drop-off. If you need to change both pickup and return times, contact support before arriving at the Florida counter to understand how the change may affect your rate.
Can I hire an SUV in Florida and return it in a different city?
Yes, one-way SUV hires in Florida are available, allowing you to pick up in one city and return in another, but a drop-off fee may apply depending on the route.
How the drop-off fee works for Florida SUV hires:
- The fee is route-specific and varies by hire brand, vehicle class, distance, and season
- Larger SUV classes may carry higher repositioning fees than compact or intermediate SUVs
- Some Florida routes between major airports, such as Miami International (MIA) and Orlando International (MCO), may not incur a drop-off fee due to the high volume of fleet movement between those locations. This is an example only and not a guarantee
- Cross-state one-way hires are generally permitted but typically carry a drop-off fee
The drop-off fee, if applicable to your Florida SUV hire, will be shown during the booking process under the section labelled to pay at destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is payable at the hire desk.
If you need to change your return location after booking, contact support before your pickup date. Mid-hire route changes must be approved by the partner location and may increase the fee or affect availability for your SUV class.
How do I return my SUV in Florida at an airport?
Returning your SUV in Florida at an airport is straightforward, but the exact process varies by airport. Most major Florida airports use consolidated Rental Car Centres (RCC) where all brands share a single return facility.
Key return details by airport:
- Miami International (MIA): follow hire car return signs from the highway. The Rental Car Centre is connected to the terminal via the MIA Mover automated train. Return the SUV at the RCC, then take the train back to your terminal
- Orlando International (MCO): return the SUV on Level 1 of Terminal A or B. No shuttle is needed as the return area is directly accessible from the road
- Fort Lauderdale-Hollywood International (FLL): the consolidated hire car centre is served by a shuttle from the terminals
General steps for returning your Florida SUV hire:
- Refuel the SUV within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy
- Follow airport signage for hire car returns as you exit the highway
- Return the SUV to the correct brand's bay within the facility and wait for the agent to inspect the vehicle
- For after-hours returns, use the key drop box at the hire car centre and keep a photo of the fuel gauge and odometer
- Request or save your final receipt, as you may need it to claim Tolls Cashback for your Florida SUV hire
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