SUV Hire
in El Paso

Hola Car Rentals is the only premium partner of the top car hire brands operating in El Paso, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in El Paso.

No. With Hola Car Rentals, all costs and charges for your booking in El Paso are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in El Paso charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

SUV hire counters at El Paso International Airport (ELP) are located in the arrivals and baggage claim area. Brands such as Avis (6505 Convair Rd, Suite 400) and Enterprise (6505 Convair Rd, Suite 430) are within walking distance of baggage claim, and the hire vehicles are parked approximately 40 feet from the Avis counter outside baggage claim, so no shuttle is needed for most airport brands.

Budget operates from 6701 Convair Rd, also on the airport grounds. Standard counter hours for most brands at ELP are 7:00 AM to 11:00 PM daily. If your flight arrives after hours, check your booking confirmation for after-hours pickup instructions, as some brands such as Alamo provide key-drop and self-service guidance by email.

For your SUV hire in El Paso, plan roughly 20 to 45 minutes from landing to driving away, depending on baggage claim wait times and queue length at the counter.

Yes, there are off-airport SUV hire options in El Paso that can be meaningfully cheaper than picking up at El Paso International Airport (ELP).

Airport hires at ELP include fees that off-airport locations do not charge, such as an airport concession recovery fee (typically US$4.50 to US$5.00 per day), a customer facility charge (CFC) of up to US$4.50 per day capped at US$22.50 per trip, and a city hire car tax of approximately 9%. Avoiding these fees at an off-airport location can reduce the daily cost of your SUV hire in El Paso by roughly 20 to 30%.

Off-airport options include Enterprise at 1545 N Zaragoza Rd, El Paso, TX 79936, and Dollar at 6590 Montana Ave F, El Paso, TX 79925. Keep in mind that reaching these locations from the airport requires a taxi, rideshare, or shuttle, adding 15 to 30 minutes of travel time. Off-airport counters also tend to have shorter hours, so confirm opening times before booking your El Paso SUV hire.

To collect your SUV hire in El Paso, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the card, used for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

Debit cards and prepaid cards are not accepted for the security deposit on your El Paso SUV hire. Bring a backup credit card in your name in case your primary card is declined.

Texas toll roads are almost entirely cashless, meaning there are no cash booths on most routes. Your SUV hire in El Paso will come equipped with an electronic toll device (transponder or plate-based billing system), so tolls are recorded automatically when you pass through a gantry.

At the El Paso counter, you will typically be offered two options for your SUV hire:

• Unlimited toll package: a flat daily rate of approximately US$11 to US$25 per hire day, covering all tolls during the hire period regardless of how many roads you use
• Pay per use: you pay only the tolls you incur, but the hire company adds administrative or processing fees on top of each toll charge, and these may appear on your card days or even weeks after you return the SUV

If you plan to drive into the Dallas, Houston, or Austin metro areas from El Paso, toll usage can add up quickly. The unlimited package tends to be better value for longer drives across Texas. You may also opt out entirely and pay tolls manually through the toll agency's website where available, but you must inform the counter agent so the default device can be deactivated to avoid duplicate charges on your El Paso SUV hire.

El Paso and Texas have several driving rules that can surprise visitors picking up an SUV hire for the first time.

• Left lane on multi-lane highways is for passing only. After overtaking, you must move back to the right. Staying in the left lane can result in tailgating or flashing lights from local drivers, and enforcement is stricter on rural Texas highways.
• Left turns on red from a one-way street onto another one-way street are permitted after a full stop, unless a sign prohibits it. This is common in El Paso's urban grid and is unfamiliar to many visitors.
• Daytime headlights are required in school zones even in bright daylight, which differs from most U.S. states.
• Passing is prohibited in school zones, including at red lights, if your rear bumper advances past the front bumper of the adjacent vehicle.
• Rural Texas speed limits can reach 85 mph, which requires confident handling in a larger SUV hire.

Speed enforcement in El Paso relies on traditional police patrols rather than widespread camera systems. School zones and construction areas see active ticketing, so reduce speed early when approaching these areas during your El Paso SUV hire.

When you pick up your SUV hire in El Paso, the hire company will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles in the United States, typical holds range from US$300 to US$400. For a larger SUV hire, the hold may be higher depending on the brand, location, and vehicle class. The exact amount is set by the hire partner at the El Paso counter and cannot be confirmed in advance.

Important requirements for the deposit on your El Paso SUV hire:

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver’s name printed on it
• Debit cards and prepaid cards are not accepted for the hold
• The card must have sufficient available credit to cover the hold plus any expected charges
• Digital wallets and virtual card numbers are not accepted at the counter

After you return the SUV, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which applies to your SUV hire in El Paso and any toll roads you use across Texas.

Texas uses cashless toll systems across its major metro areas, and toll charges can accumulate if you drive your El Paso SUV hire toward Dallas, Houston, or Austin. Hola Car Rentals reimburses the lesser of the total tolls you paid or up to 5% of your total booking value.

To claim your cashback after returning your El Paso SUV hire:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted, so file your claim promptly after returning your El Paso SUV hire.

Picking up your SUV hire at El Paso International Airport (ELP) adds several location-specific fees on top of your base rate. These are charged by the airport and local authorities, not by the hire brand itself.

• Airport concession recovery fee: typically US$4.50 to US$5.00 per hire day
• Customer facility charge (CFC): up to US$4.50 per day, capped at US$22.50 per trip
• City hire car tax: approximately 9% on gross receipts in El Paso

These fees apply exclusively to SUV hires picked up at the ELP airport location. If your booking confirmation shows these items under a section labelled taxes and fees included, you should not be billed for them again at the counter. If you are charged for items that were already listed as included in your confirmation, Hola Car Rentals' No Extra Charges© Coverage may apply.

To avoid some of these fees, consider an off-airport SUV hire location in El Paso, though you will need to factor in the cost and time of getting there from the airport.

Your El Paso SUV hire uses a Full-to-Full fuel policy by default. You receive the SUV with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge before leaving the El Paso counter.

When returning your SUV hire in El Paso, refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive. Keep the fuel receipt showing the date, time, and station address as proof.

If you return the SUV with less than a full tank, the hire company may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price
• A refuelling service or handling fee on top of the fuel cost

For after-hours returns at the El Paso airport lots on Convair Rd, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone in case a dispute arises later.

Yes, drivers under 25 years old are subject to a young-renter surcharge when picking up an SUV hire in El Paso, and certain SUV categories may be restricted entirely to drivers aged 25 and over.

In Texas, the standard minimum age to hire without a surcharge is 25. Drivers aged 21 to 24 can hire but will pay a daily young-renter fee that varies by brand:

• Avis, Budget, and Payless: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

For your El Paso SUV hire, note that full-size SUVs, premium SUVs, and other larger vehicle classes are typically restricted to renters aged 25 and over. Compact and intermediate SUV categories are generally available to drivers aged 21 to 24 with the surcharge applied.

If you are from Latin America or the Caribbean and are aged 21 to 24, certain Avis and Budget rates may waive the underage fee. Check your booking confirmation to see if this waiver is shown for your El Paso SUV hire.

Yes, you can add an additional driver to your SUV hire in El Paso, either at no cost if your rate includes it or for a daily fee paid at the counter.

The additional driver must be present at the El Paso pickup counter with a valid driver’s licence and any required ID. They must sign the hire agreement before driving the SUV. Anyone who drives the vehicle without being listed on the agreement is not covered by the hire protections such as CDW/LDW or liability cover.

If the additional driver fee is not included in your rate, the daily charges for your El Paso SUV hire are:

• Avis, Budget, and Payless: US$13 per day plus taxes, maximum US$65 plus taxes
• Hertz, Thrifty, and Dollar: US$13.50 per day plus taxes, maximum US$189 plus taxes
• Alamo, National, and Enterprise: US$15 per day plus taxes

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at pickup. Check your booking confirmation to see whether your El Paso SUV hire rate already includes one additional driver at no extra cost.

For your SUV hire in El Paso, there are two main types of cover to consider: protection for the hire vehicle itself and protection for third parties.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the SUV is damaged or stolen during your hire in El Paso. A deductible may still apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving your El Paso SUV hire. Not all U.S. states require hire companies to include minimum liability cover, so it is worth confirming whether your rate includes it or whether you need to add it at the counter.

Common exclusions to be aware of for your El Paso SUV hire:

• Tires, wheels, and undercarriage damage are often excluded from CDW/LDW
• Cover is void if an unlisted driver operates the SUV
• Off-road use or driving in restricted areas can invalidate cover

Always review the hire agreement at the El Paso counter to confirm which covers are active and what deductible applies.

Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to your SUV hire in El Paso as well.

If you experience a medical emergency, a legal issue following an accident, or a flight cancellation while on your El Paso SUV hire trip, this assistance can help. Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach the assistance team 24 hours a day, call +1 888 980 9992 (toll-free) or contact them via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It is designed for international visitors hiring an SUV in El Paso who are travelling from outside North America. It also does not cover damage to the SUV itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms that apply to your El Paso SUV hire.