Payless Car Hire
in Portland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Portland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Portland.

No. With Hola Car Rentals, all costs and charges for your booking in Portland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Portland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Portland International Jetport (PWM) is located inside the terminal. After collecting your baggage, follow the car hire signs to the rental counters within the airport building. Portland's jetport is a compact facility, so the walk from baggage claim to the rental area is short compared to larger hub airports.

When you arrive at the Payless counter in Portland, have the following ready to avoid delays:

• Your booking confirmation or printed voucher
• A valid driver’s licence (physical, original, unexpired)
• A major credit card in the main driver’s name with the name printed on the card
• Your passport or government-issued photo ID

If you are arriving on an international flight, also bring your round-trip travel documents. The Payless desk in Portland will place a temporary authorisation hold on your credit card at pickup, so ensure you have sufficient available credit before you arrive.

To pick up your Payless hire car in Portland, you must present all documents in physical form. Digital copies are not accepted at the counter.

• A valid driver’s licence (original, unexpired, physical card) in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the security deposit authorisation
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence at the Payless counter in Portland. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling, as it cannot be issued abroad.

Yes, a major credit card is required to pick up your Payless hire in Portland. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the security deposit authorisation.

The card must meet all of the following conditions:

• Physical card (not a virtual or single-use number)
• Issued as a line of credit, not linked to a bank balance
• The main driver’s name must be printed on the card
• Sufficient available credit to cover the hold, typically around US$300 to US$400 for standard vehicles in the United States

At the Payless counter in Portland, the agent will place a temporary authorisation on your card. This hold reduces your available credit but is not a charge. After you return the vehicle and the contract closes, the hold is released. Your bank controls how quickly it clears, which can take up to 15 business days.

Even if you prepaid your booking online, you must still present a physical credit card at the Portland Payless counter at pickup.

When driving a Payless hire car in Portland, Maine, the main toll system you will encounter is E-ZPass, which operates on the Maine Turnpike running from Kittery to Augusta. Cash toll booths have been largely eliminated in Maine and across the North-east, so cashless tolling is the standard.

Your Payless hire vehicle in Portland will come equipped with an electronic toll device. At the counter, you have two options:

• Purchase an unlimited toll package, which typically costs between US$11 and US$25 per rental day depending on the partner programme, covering all tolls during your rental period
• Decline the package and pay per use, in which case Payless will charge the actual toll amount plus an administrative processing fee to your credit card after the rental ends

Toll charges often appear on your statement several weeks after you return the vehicle, as toll agencies process invoices in batches. If you drive through an E-ZPass lane without enrolling in the rental programme, Payless will still receive a notice and charge your card for the transaction plus fees.

All Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Portland hire. Submit your claim within 30 days of returning the vehicle.

Yes, hiring a Payless vehicle at Portland International Jetport adds several fees and taxes on top of the base rate. These are standard charges applied to airport hires in the United States and are not unique to Payless.

• Airport Concession Recovery Fee: a percentage of the base rate that Payless passes on to recover the cost of operating at the airport
• Customer Facility Charge (CFC): a per-day fee charged at most U.S. airport hire locations
• Oregon Rental Vehicle Excise Tax: a statewide tax applied to all vehicle hires in Oregon
• Portland city and tourism surcharges: combined local taxes that can add a significant percentage to the total

Your booking confirmation will show which fees are included in your prepaid rate and which are listed under the section for charges due at pickup in Portland. Review this carefully before arriving at the Payless counter.

If your confirmation shows taxes and fees as included and the Payless counter in Portland still charges them separately, Hola Car Rentals' No Extra Charges© Coverage applies. Keep all paperwork and contact support after the hire ends.

Yes, Payless in Portland charges a young driver surcharge for renters between the ages of 21 and 24. The standard Payless underage fee in the United States is US$13 per rental day, with a maximum cap of US$65 plus applicable taxes.

Key rules to know for your Portland Payless hire:

• The minimum age to hire without a surcharge is 25
• Drivers aged 21 to 24 may hire but will pay the daily young-renter fee
• Many vehicle classes are restricted to renters aged 25 and older, including full-size, SUV, premium, luxury, and minivan categories
• Economy, compact, and intermediate vehicles are typically available to renters aged 21 to 24

For additional drivers at the Payless counter in Portland, note that Payless requires additional drivers to be at least 25 years old at the time of pickup. A driver aged 21 to 24 may not be accepted as an additional driver.

If you are from Latin America or the Caribbean and aged 21 to 24, check your Hola Car Rentals confirmation to see if the underage fee waiver applies to your specific Payless hire in Portland.

Yes, you can add an additional driver to your Payless hire in Portland, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.

Whether the fee applies depends on your rate:

• If your booking confirmation shows additional driver as included, no fee is charged for the first extra driver
• If it is not included, Payless charges US$13 per rental day, capped at US$65 plus taxes, for each additional driver added in Portland

Important conditions for adding a driver at the Payless counter in Portland:

• The additional driver must meet the minimum age requirement. For Payless, additional drivers must generally be at least 25 years old at pickup
• They must present a valid driver’s licence and, if required, an International Driving Permit
• Both the main driver and the additional driver must sign the hire agreement
• Only drivers listed on the agreement are covered by the hire protections

If someone drives the Portland Payless vehicle who is not listed on the contract, coverage may be void and additional charges could apply.

Payless hires in Portland follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Follow these steps to avoid extra fees on your Portland Payless hire:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Portland return location before dropping off the car
• Keep your final fuel receipt showing the date, time, and station address
• Show the gauge at full when you return the vehicle

If you return the Payless vehicle in Portland with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus an administrative service fee.

If the vehicle was not full at pickup, ask the Payless agent in Portland to record the exact starting level on the agreement. You only need to return it at that same recorded level.

Most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Payless hire in Portland as well. This benefit is designed for situations such as a medical emergency, a breakdown on a remote stretch of the Maine Turnpike, or a flight cancellation affecting your Portland trip.

Core benefits typically included:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week:

• Call: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your location in or around Portland, and a brief description of the situation. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

Important: this cover applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit on their Payless Portland hire.

Yes, Portland has an active network of fixed speed safety cameras that visitors driving a Payless hire should be aware of before getting on the road.

Key facts about speed enforcement in Portland:

• Portland has operated fixed speed cameras since 2016, with 8 systems deployed on high-crash streets
• Cameras are active on roads including SW Beaverton-Hillsdale Highway, SE 122nd Avenue, SE Division Street, and NE Marine Drive
• Speed limits on these corridors have been reduced, with many set at 30 to 35 mph
• Fines are typically around US$170 per violation
• Additional camera locations are planned for SE Powell Boulevard, NE 82nd Avenue, and SW Barbur Boulevard

Unlike cities that rely primarily on officer patrols, Portland uses automated enforcement extensively. Visitors picking up a Payless hire in Portland who are accustomed to manual-patrol-only environments may find the density of camera zones surprising.

Traffic fines and penalties are not covered by any hire protection and will be charged to the credit card on file with your Payless agreement. Always observe posted speed limits, especially on the corridors listed above.

Yes, one-way hires with Payless in Portland are possible, but availability and fees depend on the specific route and the partner's current inventory.

Important considerations for a one-way Payless hire from Portland:

• A drop-off fee may apply when you return the vehicle to a different location than where you picked it up in Portland
• The fee is route-specific and varies by distance, vehicle class, and season
• Research indicates Payless has limited locations in Oregon, which may restrict one-way options and could require a longer drive to a return location
• Cross-state one-way hires are generally permitted within the continental U.S. but may carry higher fees

When booking a one-way Payless hire from Portland, the drop-off fee will appear on the details page of your selected rate under the section for charges due at destination. It cannot be prepaid and is paid directly to Payless at pickup or return.

If you need to change your return location after booking your Portland Payless hire, contact support as soon as possible. Mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

If you return your Payless hire in Portland after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed and varies by location. After the grace period, Payless may charge for additional hours or a full extra day, plus a late return fee.

To avoid late return charges on your Portland Payless hire:

• Plan your return with enough time to refuel near the Portland return location before dropping off the car
• Account for Portland's one-way street grid in the centre of the city, which can add time to navigation if you are unfamiliar with the area
• If you need more time, contact Payless or request an extension before the scheduled return time

If you need to extend your Portland Payless hire while already on the road, contact the hire partner directly using the number on your hire agreement. Extensions are subject to vehicle availability and may reprice your hire at current rates.

Returning the vehicle earlier than scheduled does not automatically generate a refund. Early returns are handled separately and depend on the rate type you booked.

Whether your Payless hire in Portland includes Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) depends on the specific rate plan you selected. Check your Hola Car Rentals booking confirmation for a line showing car hire insurance or CDW/LDW cover.

If CDW/LDW is included in your Portland Payless booking:

• It reduces your financial liability for damage to the hire vehicle from a collision, theft, or vandalism
• A deductible or excess may still apply unless your confirmation explicitly shows zero deductible
• Cover applies only to drivers listed on the hire agreement

CDW/LDW does not cover:

• Damage or injury caused to third parties (other vehicles, people, or property), that requires separate liability cover such as LIS/SLI
• Damage from prohibited use, such as off-road driving or driving under the influence
• Tires, wheels, undercarriage, or roof damage in most standard plans

If an incident occurs during your Portland Payless hire, prioritise safety, contact local authorities if needed, and notify Payless immediately using the number on your hire agreement. Delayed reporting can invalidate cover.