Payless Car Hire
in New Orleans

Hola Car Rentals is the only premium partner of the top car hire brands operating in New Orleans, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in New Orleans.

No. With Hola Car Rentals, all costs and charges for your booking in New Orleans are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Orleans charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your Payless hire car in New Orleans is collected at the consolidated hire car centre located at 600 Rental Blvd, Kenner, LA 70062, which serves Louis Armstrong New Orleans International Airport (MSY).

The centre is not within walking distance of the terminal. After collecting your luggage, follow the signs to the free airport shuttle stop and board the shuttle to the hire car centre on Rental Blvd. The shuttle runs regularly and is complimentary.

Once at the centre, proceed to the Payless counter, present your booking confirmation, driving licence, and a major credit card in your name for the excess. Allow extra time after landing, as the shuttle ride and counter process together can add 30 to 60 minutes before you are on the road.

The Payless counter at Louis Armstrong New Orleans International Airport (MSY) is open daily from 5:00 AM to 2:00 AM, seven days a week.

If your flight arrives close to 2:00 AM or you experience a significant delay, plan accordingly. Hire companies at New Orleans MSY will generally hold your booking for up to 24 hours from the original pick-up time, so a moderate delay should not cause you to lose your reservation. If your delay exceeds 24 hours, contact your booking provider as soon as possible to discuss options.

For very early morning arrivals before 5:00 AM, the Payless counter in New Orleans will not yet be open, so factor this into your travel planning when booking your hire.

To collect your Payless hire in New Orleans, you must bring the following physical documents to the counter:

• Your original, unexpired driving licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the excess authorisation hold
• Your passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted at the Payless counter in New Orleans.

Louisiana has a limited number of toll roads, so driving a Payless hire vehicle around New Orleans does not involve the complex statewide electronic systems found in Florida or the North East.

The most notable toll road near New Orleans is the Lake Pontchartrain Causeway, which runs approximately 24 miles from Metairie to Mandeville and costs around US$5.00 one-way for a standard two-axle vehicle. Some bridges and crossings in the area charge US$1.00 to US$3.00 per crossing. Cash is accepted at many toll booths, though some segments use cashless plate-based billing.

Your Payless hire vehicle may include an electronic toll device. If you drive through a cashless toll without enrolling in the hire company's toll programme, Payless will receive the invoice via licence plate and charge you the toll at the highest undiscounted rate plus an administrative processing fee, which can be US$5.95 to US$7.95 per day tolls are incurred. To avoid these fees, pay cash at booths where available or enrol in the toll programme at the counter.

There are no congestion charges or emissions zones in New Orleans or anywhere in Louisiana.

Yes, a major credit card is required to pick up your Payless hire in New Orleans.

At the counter, Payless will place a temporary authorisation hold on your credit card, typically around US$300 to US$400 for a standard vehicle. This is an authorisation, not a charge, but it reduces your available credit until the hire is returned and the hold is released. Your bank may take up to 15 working days to reflect the release.

• The card must be a major credit card (Visa, Mastercard, Amex, etc.) with a line of credit
• The card must be in the main driver’s name, with the name printed on the physical card
• Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter

Even if you prepaid your New Orleans Payless booking online, you must still present a physical credit card at collection. Bring a backup card in case your primary card is declined.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including Payless hires in New Orleans, giving you up to 5% of your total booking value back for tolls paid during your hire.

While Louisiana has fewer toll roads than many other U.S. states, you may still encounter tolls near New Orleans, such as the Lake Pontchartrain Causeway (around US$5.00 one-way) or smaller bridge crossings. If you drive to neighbouring states with more extensive toll networks, those charges are also eligible.

To claim your cashback after returning your Payless vehicle in New Orleans:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. Submissions received after 30 days are not accepted.

The minimum age to hire a Payless car in New Orleans without a surcharge is 25. Drivers aged 21 to 24 may still hire but will be charged a daily young-driver surcharge at the counter.

For Payless in New Orleans, the young-driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes for the hire period. This fee is paid directly at the Payless counter and is not included in your prepaid booking total.

Additional restrictions for under-25 drivers in New Orleans include:

• Most premium, full-size, SUV, luxury, and speciality vehicle classes are restricted to drivers 25 and older
• Additional drivers aged 21 to 24 may not be accepted at Payless; additional drivers are generally required to be at least 25
• A valid driving licence and major credit card in the renter’s name are still required regardless of age

Drivers under 21 cannot hire a Payless vehicle in New Orleans under standard policy.

Your Payless hire in New Orleans operates on a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At collection, check the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the gauge and odometer before leaving the New Orleans centre.

Before returning your vehicle to 600 Rental Blvd in Kenner, refuel within approximately 10 miles of the return location so the tank does not drop below full during the drive back. Keep your fuel receipt showing the date, time, and station address as proof.

If you return the Payless vehicle in New Orleans without a full tank, you may be charged:

• A fuel shortfall fee at the hire company’s rate, which is typically higher than retail pump prices
• A refuelling service or administrative handling fee

For after-hours returns, leave your fuel receipt in the key drop envelope and keep a photo of the full gauge on your phone.

Yes, you can add an additional driver to your Payless hire in New Orleans, but the additional driver must be present at the counter during collection with their own valid driving licence.

For Payless in New Orleans, the additional driver fee is US$13 per hire day plus applicable taxes, with a maximum charge of US$65 plus taxes, unless your booking confirmation explicitly states that an additional driver is included at no charge.

Key requirements for adding a driver to your New Orleans Payless hire:

• The additional driver must appear in person at the Payless counter at collection
• They must present a valid driving licence and meet the same document requirements as the main driver
• For Payless, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the hire agreement are covered by the vehicle’s protections. Anyone not named on the contract who drives the car may void cover and result in additional charges.

Yes, one-way hires with Payless in New Orleans are possible, allowing you to pick up in New Orleans and return the vehicle at a different location, but a drop-off fee typically applies.

The drop-off fee for your New Orleans Payless one-way hire is route-specific and varies based on the destination city, distance, vehicle class, and season. This fee is shown during the booking process under the section labelled as charges due at the destination, and it will also appear on your booking confirmation.

Things to know about one-way hires from New Orleans with Payless:

• Same-city returns (for example, airport to a nearby city location) may carry no drop-off fee, but this depends on the specific route
• Long-distance or cross-state one-ways typically carry a drop-off fee
• Premium and large vehicle classes may have higher fees or restricted availability for one-way trips
• Cross-border one-ways (for example, into Mexico) are generally not permitted

If the drop-off fee was shown on your confirmation but the counter charges a different amount, keep all paperwork and contact support after the hire.

When collecting your Payless hire in New Orleans, you will typically be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Payless vehicle itself from a collision, theft, or vandalism. A deductible may still apply unless your confirmation shows zero deductible.
• Third-Party Liability (LIS/SLI/ALI): covers bodily injury and property damage you cause to other people or vehicles while driving in New Orleans. Some U.S. states require a minimum level of liability, but not all do. Adding supplementary liability up to US$300,000 is strongly recommended.
• CDW and LIS are separate protections. CDW covers the hire vehicle; LIS covers others. You may need both.

CDW does not cover tyres, undercarriage, roof damage, or prohibited uses such as off-road driving. Only drivers named on the Payless hire agreement in New Orleans are covered by these protections.

Check your booking confirmation to see which protections are already included in your rate before accepting additional cover at the Payless counter.

Yes, most Hola Car Rentals bookings, including Payless hires in New Orleans, include travel assistance coverage provided by Terrawind Global Protection, at no extra cost.

This benefit is particularly useful if you experience a medical emergency while driving around New Orleans or the surrounding Louisiana region, such as along the Lake Pontchartrain Causeway or on rural roads outside the city.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or liability to third parties (covered by LIS/SLI).

Return your Payless hire car in New Orleans to the same consolidated hire car centre where you collected it: 600 Rental Blvd, Kenner, LA 70062, adjacent to Louis Armstrong New Orleans International Airport (MSY).

Before returning, refuel the vehicle to the level recorded on your hire agreement (typically full) at a petrol station near the centre to comply with the Full-to-Full fuel policy and avoid refuelling charges.

Steps for a smooth return of your New Orleans Payless hire:

• Arrive at 600 Rental Blvd and follow signs to the Payless return lane
• Keep your fuel receipt showing the station, date, and time
• Take a photo of the fuel gauge and odometer before handing over the keys
• Ask for a return receipt or confirmation that the vehicle has been checked in
• After return, request your final hire receipt for your records

The Payless counter in New Orleans is open until 2:00 AM daily. If you are returning outside staffed hours, follow any after-hours key drop instructions provided on your hire agreement and keep photographic evidence of the vehicle's condition at drop-off.