Payless Car Hire
in Naples

Hola Car Rentals is the only premium partner of the top car hire brands operating in Naples, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Naples.

No. With Hola Car Rentals, all costs and charges for your booking in Naples are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Naples charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

To pick up your Payless hire car in Naples, you must bring all of the following physical documents to the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.

All documents presented at the Payless counter in Naples must be physical originals. Digital copies shown on a phone or tablet will not be accepted.

Yes, a major credit card is required to cover the authorisation hold when picking up your Payless hire in Naples.

The card must be a physical card with the main driver’s name printed on it. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the hold at the Payless counter in Naples.

A temporary authorisation hold is placed on your card at pickup. This reduces your available credit but is not a charge. For a standard car in the United States, typical holds range from GBP 300 to GBP 400, though the exact amount is set by Payless at the counter and may vary by vehicle class or season.

• Ensure your card has sufficient available credit to cover the hold plus any expected charges
• Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations
• Bring a backup credit card in your name in case your primary card is declined

After you return the vehicle in Naples, the hold is released. Your bank controls how quickly it reappears on your available credit, which can take up to 15 working days.

Almost all toll roads in the Naples, Florida area are fully cashless, meaning there are no staffed cash booths. Your Payless hire vehicle will include an electronic toll device or a plate-based billing system that reads your licence plate at gantries.

At the Payless counter in Naples you will typically have two options:

• Unlimited toll package: a fixed daily rate of approximately US$7.95 per day (capped at approximately US$37.95 per month when tolls are incurred), which covers all toll usage during your hire
• Pay per use: if you decline the package, Payless will charge you the actual toll amount plus administrative processing fees each time you drive through a toll gantry

Florida uses the SunPass and E-PASS electronic systems. Common toll roads near Naples include segments of I-75 and the Florida Turnpike if you travel towards Miami, Fort Lauderdale, or Orlando. Estimated daily toll costs on Florida expressways range from approximately US$3 to US$20 depending on your route and distance.

If you plan to use your own visitor toll pass, inform the Payless agent at pickup in Naples and ask them to deactivate the vehicle's default device to avoid duplicate charges. Toll charges can appear on your card days or even weeks after the hire ends, as toll agencies process invoices in batches.

Yes, all bookings made through Hola Car Rentals, including Payless hires in Naples, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.

Since Naples is in Florida, a state with almost entirely cashless toll roads, you are likely to encounter toll charges if you drive on I-75, the Florida Turnpike, or expressways towards Miami or Orlando. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Payless vehicle in Naples:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the hire agreement signed at the Payless counter, and a toll invoice or statement showing the charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days will not be accepted. The cashback covers toll charges only, not administrative fees, fines, or other charges.

When picking up a Payless hire at Naples Municipal Airport (APF) or Southwest Florida International Airport (RSW) in the Naples area, your total cost will include several local fees and taxes on top of the base rate.

• Airport concession recovery fee: typically 8 to 12% of the base rate, charged by Payless to recover the cost of operating at the airport
• Customer facility charge (CFC): approximately US$4.50 per day, covering the cost of the hire car facility at the airport
• Florida state sales tax: 6% applied to the hire
• Collier County tourism or development taxes: an additional 1 to 5% depending on the vehicle and applicable local levies

These airport-specific surcharges mean that picking up your Payless hire at an airport in Naples will generally cost more than renting from an off-airport location in Collier County. If avoiding airport fees is a priority, check whether Payless has an off-airport location along U.S. 41 or elsewhere in the Naples area, as those locations typically do not carry concession recovery fees.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Naples at pickup.

The minimum age to hire a car from Payless in Naples without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged an additional daily underage fee at the Payless counter in Naples.

Payless charges approximately US$13 per hire day for young drivers, with a maximum cap of US$65 plus applicable taxes. This fee is paid directly at the counter in Naples and is not included in your prepaid rate.

Drivers under 25 hiring from Payless in Naples should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically restricted to drivers aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

• Minimum age to hire: 21 (with surcharge)
• Surcharge-free age: 25 and older
• Young-driver daily fee at Payless: approximately US$13 per day, capped at US$65 plus taxes
• Additional drivers aged 21 to 24 at Payless in Naples must generally be at least 25 years old

A valid driver’s licence and a major credit card in the renter’s name are required regardless of age.

Payless hires in Naples follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

At pickup, check the fuel gauge with the Payless agent in Naples and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the lot.

When returning your Payless vehicle in Naples:

• Refuel within approximately 10 miles of the return location so the gauge does not drop below full before you arrive
• Keep your fuel receipt showing the date, time, and station address
• Take a photo of the full gauge at the station as evidence

If you return the car below the recorded starting level, Payless may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns in Naples, leave the fuel receipt in the key envelope and keep a photo of the full gauge for your records.

Some Payless counters in Naples may offer a prepaid fuel option at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually better value.

Yes, most bookings made through Hola Car Rentals, including Payless hires in Naples, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.

This is particularly relevant in Naples, where some roads such as Immokalee Road, Collier Boulevard, and U.S. 41 are undergoing active construction and widening projects. If you experience a medical emergency, a vehicle breakdown in a remote area of Collier County, or a travel disruption, the assistance line is available 24 hours a day.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance at any time, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this travel assistance coverage. It also does not cover damage to the Payless hire vehicle itself, which is handled separately by CDW or LDW coverage.

Naples has a few local driving characteristics that can catch first-time visitors off guard when driving a Payless hire in the area.

Speed and red-light enforcement in Naples does not rely on automated cameras. Instead, many intersections use blue light sensors that alert nearby officers when a violation occurs, triggering on-the-spot enforcement rather than a mailed ticket. Sheriff patrols actively target specific corridors including Airport-Pulling Road, Davis Boulevard, Immokalee Road, and U.S. 41 intersections for speeding and red-light running.

Road layout changes to be aware of:

• Rattlesnake Hammock Road has median directionalisation in place, meaning no left turns from side streets and right-in/right-out access only at certain points
• Roundabouts appear at locations such as Oakes Boulevard and Spanish Oakes Lane, which can be unfamiliar to drivers from countries without them
• Immokalee Road and Randall Boulevard are being upgraded to a four-lane divided road with new turn lanes, altering familiar routes
• Vanderbilt Beach Road extension includes unexpected two-lane segments

There are no congestion charges, emissions zones, or city-centre driving fees in Naples. Florida has no ULEZ-style restrictions. Standard toll roads apply if you travel on I-75 or the Florida Turnpike in your Payless hire.

Yes, you can add an additional driver to your Payless hire in Naples, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.

Whether the additional driver fee is included in your rate depends on the booking you selected. Check your confirmation for the line that reads additional driver free of charge. If it is not included, Payless charges approximately US$13 per hire day for an additional driver in Naples, with a maximum cap of US$65 plus applicable taxes.

Requirements for adding a driver at the Payless counter in Naples:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and photo ID
• If their licence uses a non-Latin alphabet, an IDP is required
• For Payless in Naples, additional drivers must generally be at least 25 years old
• Both the main driver and the additional driver must sign the hire agreement

Only drivers named on the hire agreement are covered by protections such as CDW, LDW, and liability cover. If someone drives the Payless vehicle in Naples who is not listed on the contract, cover may be void and additional charges could apply.

Yes, one-way hires are possible with Payless, allowing you to pick up in Naples and return the vehicle in a different city, but a drop-off fee will likely apply and must be reviewed before booking.

The drop-off fee is a one-time charge set by Payless to reposition the vehicle. It varies based on the route, distance, season, and vehicle class. Common one-way scenarios from Naples include returns to Miami, Orlando, Tampa, or Fort Lauderdale, all of which typically carry a drop-off fee.

• The fee is shown during the booking process under the To pay at destination section
• It is not included in your prepaid rate and cannot be prepaid
• It is separate from fuel, tolls, and taxes, though it is usually taxable locally
• Changing your return location after booking may reprice the hire and recalculate the fee

Cross-border one-way hires, such as returning a Payless vehicle outside the United States, are generally restricted or not permitted. Always confirm cross-border rules on your booking confirmation before driving out of Florida.

If the Payless counter in Naples charges a drop-off fee that differs from what your confirmation showed, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply to undisclosed fees.

When hiring from Payless in Naples, there are two main types of protection to consider: cover for the hire vehicle itself and cover for damage or injury you may cause to others.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the Payless vehicle is damaged or stolen during your hire in Naples. A deductible may apply unless your confirmation explicitly states zero deductible. CDW and LDW do not cover third-party liability.

Third-Party Liability (LIS or SLI) covers bodily injury and property damage you may cause to other people while driving the Payless hire in Naples. Florida state law does not universally require hire companies to include minimum liability cover, so it is strongly recommended that you add supplementary liability insurance to your booking.

• CDW or LDW: covers damage to the Payless vehicle, subject to deductible and exclusions
• LIS or SLI: covers injury or damage to third parties, recommended for all Naples hires
• Neither covers your personal injuries (PAI) or your belongings (PEC)

Common exclusions from CDW and LDW include tyres, undercarriage, roof damage, and incidents involving unauthorised drivers. Only drivers listed on the Payless hire agreement in Naples are covered. Always review the full terms on your hire agreement at the counter.

If the Payless counter in Naples charges you for something that was not disclosed on your booking confirmation, the No Extra Charges© guarantee from Hola Car Rentals may protect you.

This guarantee covers situations where a fee marked as included in your prepaid rate is still charged at the Payless counter in Naples, or where a mandatory-sounding charge appears that was never shown during booking. Common examples include airport concession recovery fees or additional driver fees that your rate already included.

Steps to follow if this happens in Naples:

• At the counter, politely decline optional add-ons you did not request and ask for an itemised pre-contract
• If a charge is presented as mandatory but was not on your confirmation, ask the agent to note it on the contract and proceed with the hire
• Keep all paperwork including the hire agreement and any receipts
• Wait until the hire is fully completed before contacting support
• After returning the Payless vehicle in Naples, contact Hola Car Rentals support through the Manage Booking link in your confirmation and attach your confirmation, hire agreement, and any card statement showing the charge

Note that this guarantee does not cover optional add-ons you accepted at the counter, fuel charges for returning below the recorded level, tolls, or the security deposit hold. Those are standard charges that apply to all Payless hires in Naples.