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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 1 week ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 2 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 2 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 3 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 3 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 4 weeks ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 4 weeks ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 2 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 2 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 3 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 3 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 4 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 4 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 4 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 4 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About hiring a car with Payless in Melbourne

Payless operates from an off-airport counter at 964 S Harbor City Blvd, roughly 2 to 3 miles from Melbourne Orlando International Airport (MLB) — there is no dedicated shuttle, so plan on a taxi or rideshare from the ground transportation area, adding 30 to 60 minutes to your pickup time once you factor in deplaning, baggage, and the drive. Confirm operating hours directly with the branch before arrival, as weekend and holiday schedules can differ from weekday hours. Florida's toll network is largely cashless: without a SunPass-compatible transponder, Payless bills tolls at the highest undiscounted rate plus a daily convenience fee of up to US$7.95, capped at US$39.75 per hire period. Fuel in the Melbourne area runs roughly US$3.70 to US$4.10 per gallon; refill before returning the car to avoid the hire company's fuel service charge, which typically runs two to three times the pump price. At pickup, Payless places an authorisation hold of around US$200 on a credit card in the primary driver's name — debit cards are not accepted. Bring a valid driving licence and your passport; if your licence uses a non-Latin script, an International Driving Permit is also required. Drivers under 25 may face an underage surcharge unless it is already reflected in the quoted rate.

Frequently Asked Questions

What does my Hola Car Rentals booking with Payless in Melbourne Orlando include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Melbourne Orlando, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Melbourne Orlando.

Will I face unexpected charges at the Payless counter in Melbourne Orlando when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Melbourne Orlando are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Melbourne Orlando charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter located for pickups in Melbourne Orlando?

Payless does not have a confirmed on-site counter at Melbourne Orlando International Airport (MLB). The confirmed Payless location serving Melbourne Orlando is at 964 S Harbour City Blvd, Melbourne, FL 32901, which is an off-airport city centre counter.

If you are flying into MLB and plan to rent with Payless in Melbourne Orlando, you will need to arrange your own transport from the airport to the Harbour City Blvd location, as no dedicated shuttle service from MLB to this Payless counter has been confirmed. Options include a rideshare or taxi from the terminal.

Alternatively, Payless operates a counter at Orlando International Airport (MCO) at 1 Jeff Fuqua Blvd, open daily from 08:00 to 23:59, if your travel plans allow you to pick up there instead. Before your trip, verify counter hours for the Melbourne Orlando location directly with Payless, as specific hours for 964 S Harbour City Blvd have not been published.

What documents do I need to pick up a Payless hire car in Melbourne Orlando?

To collect your Payless hire car in Melbourne Orlando, you must bring the following physical documents to the counter:

  • A valid, original driver’s licence in the main driver’s name
  • A major credit card with the driver’s name printed on the physical card, for the security deposit authorisation hold
  • A passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or Latin script, an IDP is recommended but not strictly required at the Payless counter in Melbourne Orlando.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted. Debit and prepaid cards are not accepted for the security deposit authorisation hold, so bring a major credit card with sufficient available credit.

Do I need an International Driving Permit to rent from Payless in Melbourne Orlando?

It depends on your licence. For your Payless hire in Melbourne Orlando, an International Driving Permit (IDP) is mandatory if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP at all times.

If your licence is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required at the Payless counter in Melbourne Orlando. However, having one can help avoid complications with local law enforcement.

Important points to keep in mind:

  • The IDP is a translation document only and is not valid without your original licence
  • You must obtain your IDP in your home country before travelling, as US organisations such as AAA do not issue IDPs to non-US licence holders
  • All documents presented at the Payless counter must be physical originals, not digital copies
How do Florida toll roads work for a Payless hire in Melbourne Orlando?

Florida’s toll roads are almost entirely cashless, and this applies to driving in and around Melbourne Orlando. Tolls are collected electronically via SunPass transponders or through a Toll-by-Plate system that photographs your licence plate and bills the hire company, which then passes the charge to you.

When you pick up your Payless hire in Melbourne Orlando, you will typically have two options at the counter:

  • Purchase an unlimited toll package at approximately US$7.95 per day (capped at US$37.95 per month when tolls are incurred) through Payless
  • Decline the package and pay per use, in which case Payless will charge you the actual toll amount plus administrative processing fees after your hire ends

Key routes near Melbourne Orlando that may involve tolls include the Beachline Expressway (SR-528), which begins charging tolls east of the area, and I-95 ramps connecting to the broader Florida highway network.

If you plan to use your own visitor toll pass, inform the Payless counter agent at pickup so they can deactivate the vehicle’s built-in device and prevent duplicate charges. Note that toll charges can appear on your card days or even weeks after you return the vehicle, as toll agencies process invoices in batches.

What airport fees and taxes apply to a Payless hire at Melbourne Orlando?

Hiring with Payless in Melbourne Orlando through MLB airport involves several fees and taxes that are added on top of the base hire rate. These are standard Florida and airport-level charges:

  • Airport concession fee: 10% of gross hire receipts, paid to the airport authority
  • Florida state sales tax: 6% applied to the base rate and most fees
  • State hire surcharge: US$2.00 per day plus tax
  • Energy fee: US$0.99 per day plus tax
  • Licence recovery fee: US$1.99 per day plus tax
  • Port recovery fee: US$3.95 one-time charge plus tax

Compared to Orlando International Airport (MCO), Melbourne Orlando does not carry a Customer Facility Charge (CFC) of the same scale as MCO’s US$9.00 per day fee, which means the overall tax burden at MLB can be somewhat lower for a Payless hire.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Payless counter at pickup. Review the confirmation carefully so there are no surprises when you arrive in Melbourne Orlando.

Can I get Tolls Cashback on my Payless hire in Melbourne Orlando?

Yes, all bookings made through Hola Car Rentals, including Payless hires in Melbourne Orlando, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire period.

Florida’s roads around Melbourne Orlando are heavily cashless, using the SunPass system and Toll-by-Plate billing on routes such as SR-528 (Beachline Expressway) and I-95 connectors. Any tolls you pay during your Payless hire in Melbourne Orlando are eligible for this cashback.

To claim your refund after returning the vehicle:

  • Email [email protected] within 30 days of vehicle return
  • Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
  • Attach your Hola Car Rentals reservation confirmation, the Payless hire agreement, and a toll invoice or statement showing charges paid
  • Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to your original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Is a credit card required for the security deposit on a Payless hire in Melbourne Orlando?

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at the Payless counter in Melbourne Orlando for the security deposit authorisation hold. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

The hold is a temporary authorisation placed on your card at pickup, not an actual charge. It reduces your available credit until the hire is closed and your bank releases the funds, which can take up to 15 business days after the vehicle is returned.

For a standard vehicle in the United States, typical holds range from approximately US$300 to US$400, though the exact amount at the Payless counter in Melbourne Orlando is set by Payless and may vary by vehicle class or hire duration.

Practical tips before you arrive:

  • Notify your bank of your travel plans to prevent fraud blocks on the authorisation
  • Bring a backup credit card in your own name in case your primary card is declined
  • Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter
What is the young driver surcharge for Payless hires in Melbourne Orlando?

Drivers under 25 years old are subject to a young-driver surcharge when hiring with Payless in Melbourne Orlando. In the United States, the standard minimum age to hire without a surcharge is 25, and Payless follows this policy.

For drivers aged 21 to 24, a young-renter fee applies at the Payless counter in Melbourne Orlando. The surcharge is charged per hire day and is paid locally at pickup, not included in your prepaid rate.

Additional restrictions to be aware of:

  • Many vehicle classes are restricted to drivers 25 and older, including full-size, SUV, premium, luxury, convertible, and minivan categories
  • Drivers aged 21 to 24 are generally limited to economy, compact, and intermediate vehicle classes
  • Drivers under 21 cannot hire with Payless in Melbourne Orlando, as Florida does not have the same exceptions as New York or Michigan

If you are adding an additional driver aged 21 to 24 to a Payless hire in Melbourne Orlando, note that Payless requires additional drivers to be at least 25 years old, so a driver under 25 may not be accepted as an additional driver at the counter.

What travel assistance is included with a Payless booking in Melbourne Orlando?

Most Hola Car Rentals bookings, including Payless hires in Melbourne Orlando, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is designed for situations that can arise while travelling, such as a medical emergency on the Beachline Expressway or an incident on I-95 near Melbourne Orlando.

Coverage typically includes:

  • Travel and medical insurance for up to 5 passengers
  • Legal assistance in the event of an accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: This travel assistance benefit does not apply to US or Canadian residents. It is available only to travellers from outside North America. It also does not cover damage to the Payless hire vehicle itself, which is handled by CDW or LDW coverage, or third-party liability, which requires LIS or SLI coverage.

Can I add an additional driver to my Payless hire in Melbourne Orlando?

Yes, you can add an additional driver to your Payless hire in Melbourne Orlando, but fees and conditions apply depending on your rate.

If your booking confirmation explicitly states that an additional driver is included at no charge, the first extra driver is free. If it is not included, Payless charges US$13.00 per hire day plus taxes, with a maximum cap of US$65.00 plus taxes for the additional driver.

Requirements for adding a driver at the Payless counter in Melbourne Orlando:

  • The additional driver must be physically present at pickup to show a valid driver’s licence and sign the hire agreement
  • For Payless in Melbourne Orlando, additional drivers must be at least 25 years old
  • The additional driver must meet the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
  • Only drivers listed on the hire agreement are covered by protections such as CDW and liability coverage

Never allow someone who is not named on the Payless agreement to drive the vehicle in Melbourne Orlando, as this can void your coverage entirely.

What is the fuel policy for Payless hire cars in Melbourne Orlando?

Payless hires in Melbourne Orlando follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return near Melbourne Orlando:

  • At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

If you return the Payless vehicle in Melbourne Orlando with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Fuel prices along the I-95 corridor near Melbourne Orlando tend to run slightly below the National average, though stations immediately adjacent to the airport may charge a premium. Refuelling a few miles away before returning the Payless vehicle is the most cost-effective approach.

Can I pick up a Payless car in Melbourne Orlando and return it to a different city?

Yes, one-way hires are possible with Payless in Melbourne Orlando, but a drop-off fee typically applies when you return the vehicle to a different location than where you picked it up.

The drop-off fee for your Payless hire in Melbourne Orlando is route-specific and varies based on the destination, vehicle class, and season. For example, returning a vehicle from Melbourne Orlando to Orlando International Airport (MCO) or another Florida city will likely carry a one-way fee, though the exact amount depends on the route.

How to check and manage the fee:

  • During the booking process on the Hola Car Rentals website, select your different return location and the drop-off fee will appear under the "To pay at destination" section if it applies
  • This fee is not prepaid and cannot be covered by No Extra Charges© unless it was not disclosed during booking
  • Changing your return location after booking may reprice the hire and recalculate the drop-off fee

Cross-border one-way hires, such as returning a Payless vehicle from Melbourne Orlando to another US state, may be restricted or carry higher fees. Always confirm the terms on your booking confirmation before travelling.

Are there any local driving rules I should know before driving a Payless hire in Melbourne Orlando?

Yes, there are several local driving conditions around Melbourne Orlando that are worth knowing before you get behind the wheel of your Payless hire.

Road layout and navigation:

  • SR-192 and A1A feature tight merges into the MLB airport loop that can catch first-time visitors off guard, especially those used to larger multi-lane airports like MCO
  • I-95 ramps near Melbourne Orlando have abrupt lane drops at Exit 195, with limited nighttime visibility, so plan your lane position early
  • The Beachline Expressway (SR-528) begins charging cashless tolls east of Melbourne Orlando without a grace period, so ensure your Payless vehicle’s toll device is active or you have opted into a toll programme

Seasonal and event-driven closures:

  • Kennedy Space Center is approximately 20 miles east of Melbourne Orlando, and rocket launches can close SR-401 and A1A with as little as 1 to 2 hours’ notice, causing significant delays on coastal roads, particularly between March and June

Speed enforcement:

  • Mobile radar units are common on US-1 north of Melbourne Orlando, where speed limits drop sharply from 65 to 45 mph in short stretches
  • Fines can be doubled for hire vehicles in certain enforcement zones

Being aware of these conditions will help you make the most of your Payless hire in Melbourne Orlando.

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