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About hiring a car with Payless in Fort Lauderdale
Frequently Asked Questions
What does my Hola Car Rentals booking with Payless in Fort Lauderdale include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges at the Payless counter in Fort Lauderdale when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Fort Lauderdale Airport (FLL)?
The Payless counter at Fort Lauderdale-Hollywood International Airport is located inside the Rental Car Centre (RCC) at 600 Terminal Drive, Fort Lauderdale, FL 33315. The RCC is a consolidated facility shared by all major hire brands, including Payless.
How to get there depends on which terminal you arrive at:
- Terminal 1: After collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes about 5 minutes.
- Terminals 2, 3, and 4: Head to the lower level kerb and board the free RCC shuttle bus. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. The total door-to-counter time is roughly 10 to 15 minutes.
Once inside the RCC, follow the overhead boards to locate the Payless counter. Bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name for the excess.
Is there a Payless location near Port Everglades in Fort Lauderdale?
Yes, Payless has a second Fort Lauderdale location at 2520 Miami Road, Fort Lauderdale, FL 33316, which is near Port Everglades and is commonly used by cruise passengers.
Key differences from the airport location:
- This is a street-level pick-up at the address, not a shuttle-served facility. You will need to arrange your own transport (taxi, rideshare, etc.) to reach it from the airport.
- Operating hours are more limited: Sunday 8:00 AM to 2:00 PM, Monday to Friday 8:00 AM to 6:00 PM, and Saturday 8:00 AM to 4:00 PM.
- No after-hours pick-up or return service is specified for this Payless location.
If you are arriving by cruise ship and need a Payless hire in Fort Lauderdale, this location may be more convenient than travelling to the airport RCC. However, if you are flying into FLL, the airport Payless counter at the RCC is the standard pick-up point.
What are the counter hours for Payless at Fort Lauderdale Airport?
The Payless counter at the Fort Lauderdale Airport Rental Car Centre (600 Terminal Drive) operates Sunday and Monday from 5:30 AM to 12:30 AM (midnight). Hours for other days of the week follow a similar extended schedule, but always confirm the exact hours on your booking confirmation before travel.
The RCC shuttle that connects the terminals to the Payless counter runs 24 hours a day, 7 days a week, so transport to the building is available at any time. However, if your flight arrives outside counter hours, you may not be able to complete your Payless pick-up until the counter reopens.
For the Fort Lauderdale city centre location at 2520 Miami Road, hours are shorter: Sunday 8:00 AM to 2:00 PM, Monday to Friday 8:00 AM to 6:00 PM, and Saturday 8:00 AM to 4:00 PM. Plan your arrival accordingly, especially for early morning or late-night flights into Fort Lauderdale.
How do tolls work with a Payless hire car in Fort Lauderdale?
Fort Lauderdale and the surrounding South Florida area use a fully cashless toll system. Roads such as the Florida Turnpike and I-95 Express Lanes operate via SunPass or plate-based billing (Toll-by-Plate), meaning there are virtually no cash toll booths on major routes.
When you pick up your Payless vehicle in Fort Lauderdale, you will have two options:
- Enroll in the Payless toll programme at US$7.95 per day (capped at US$37.95 per month) when tolls are incurred. This covers the actual toll charges through the vehicle's built-in transponder.
- Decline the programme. If you then drive through a cashless toll, Payless will bill the toll via Toll-by-Plate plus additional administrative fees, which can add up quickly.
You may also purchase your own Florida visitor toll pass and ask the Payless agent at the Fort Lauderdale counter to deactivate the vehicle's default device to avoid duplicate charges.
Estimated daily toll costs in the Fort Lauderdale and Miami area range from approximately US$5 to US$20 depending on your route. Toll charges may appear on your card days or weeks after the hire ends, as agencies process invoices in batches.
What documents do I need to pick up a Payless car in Fort Lauderdale?
To collect your Payless hire in Fort Lauderdale, you must bring the following physical documents to the counter:
- A valid, original driver’s licence (not a digital copy). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside the original.
- A physical major credit card with the main driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the excess.
- A valid passport or government-issued photo ID (required for international visitors).
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).
All documents must be physical originals. Digital versions shown on a phone will not be accepted at the Payless Fort Lauderdale counter. Name mismatches between your licence, passport, and credit card are a common cause of problems at pick-up, so verify everything matches before you travel.
Does Payless charge a young driver fee in Fort Lauderdale?
Yes, Payless applies a young driver surcharge in Fort Lauderdale for renters under 25 years old. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the counter.
At the Fort Lauderdale city centre location (2520 Miami Road), Payless notes that drivers under 30 or over 70 may also be required to pay an additional fee, so confirm the exact conditions at pick-up.
Additional things to know about age rules for Payless in Fort Lauderdale:
- The minimum age to hire without a surcharge is 25.
- Certain vehicle classes such as full-size SUVs, premium, luxury, convertibles, and vans are typically restricted to drivers 25 and older.
- If you are adding an extra driver to a Payless hire in Fort Lauderdale, that additional driver must generally be at least 25 years old.
- A physical major credit card in the main driver’s name is still required regardless of age.
Budget for the young driver surcharge when comparing total hire costs in Fort Lauderdale, as it is charged per day and is paid directly at the Payless counter.
What airport fees and taxes apply to a Payless hire at Fort Lauderdale Airport?
Hiring from the Payless counter at Fort Lauderdale-Hollywood International Airport adds several mandatory fees on top of the base rate. These are standard charges at the FLL Rental Car Centre and apply to all brands, including Payless.
- Airport concession recovery fee: approximately 10 to 12 per cent of the base rate.
- Customer facility charge (CFC): approximately US$4.50 to US$7.00 per day.
- Broward County hire tax: 6 per cent.
- Tourism development surcharge: approximately US$1 to US$2 per day.
These fees stack on top of each other and are typically higher at airport locations than at off-airport city locations. The Payless city centre location at 2520 Miami Road in Fort Lauderdale does not carry the airport concession fee, which is why off-airport hires can be 20 to 40 per cent cheaper for comparable vehicles.
Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Fort Lauderdale. Review the confirmation carefully before pick-up to avoid surprises.
Can I get tolls cashback on my Payless hire in Fort Lauderdale?
Yes, all Hola Car Rentals bookings, including Payless hires in Fort Lauderdale, include Tolls Cashback of up to 5 per cent of your total booking value for tolls paid during the hire.
Fort Lauderdale sits in a dense toll corridor. The Florida Turnpike, I-95 Express Lanes, and other South Florida expressways are fully cashless, so toll charges are almost unavoidable on most routes. Estimated daily toll costs in the Fort Lauderdale and Miami area range from US$5 to US$20 depending on your itinerary.
To claim your cashback after returning your Payless vehicle in Fort Lauderdale:
- Email [email protected] within 30 days of vehicle return.
- Use the subject line: Tolls Cashback, followed by your reservation number.
- Attach your Hola Car Rentals booking confirmation, the Payless hire agreement signed at the Fort Lauderdale counter, and a toll receipt or invoice showing the charges.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
How much is the security deposit for a Payless hire in Fort Lauderdale?
When you pick up your Payless vehicle in Fort Lauderdale, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Payless location.
Important things to know about the deposit at the Fort Lauderdale Payless counter:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
- Only a physical major credit card with the main driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
- Premium or speciality vehicle classes may require a higher hold amount.
- Bring a backup credit card in case your primary card is declined.
Notify your bank of your travel to Fort Lauderdale before pick-up to prevent the Payless authorisation from being flagged as a suspicious transaction.
What driving rules should I know before picking up a Payless car in Fort Lauderdale?
Fort Lauderdale has several road features that can catch first-time visitors off guard, and knowing them before you leave the Payless counter will help you drive more confidently.
- Drawbridges: Routes like Federal Highway (US-1) cross the New River and Intracoastal Waterway via drawbridges that open for boat traffic. Stops can be sudden and unpredictable, so leave extra following distance.
- One-way street pairs: Downtown Fort Lauderdale uses one-way street systems that are not intuitive for visitors. Relying solely on GPS without understanding the local layout can lead to backtracking.
- The Henry E. Kinney Tunnel: US-1 passes under the New River through a submerged tunnel with approach warning gates and adaptive signals. The layout differs significantly from surface highways and can surprise drivers unfamiliar with it.
- I-95 transitions: Merging from the high-speed I-95 directly onto congested local roads like US-1 or A1A requires quick lane adjustments that catch many hire drivers off guard.
- Florida Move Over Law: When approaching stopped emergency or service vehicles on the shoulder, you must move over a lane or slow down significantly. This is strictly enforced on I-95 near Fort Lauderdale.
Your Payless hire agreement in Fort Lauderdale will outline any geographic restrictions. Always drive within permitted areas to keep your cover valid.
Can I add an extra driver to my Payless hire in Fort Lauderdale?
Yes, you can add an additional driver to your Payless hire in Fort Lauderdale, but fees and conditions apply.
If your booking confirmation does not show an additional driver as included, Payless charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the Fort Lauderdale hire period.
Requirements for adding an extra driver at the Payless counter in Fort Lauderdale:
- The additional driver must be physically present at pick-up to show a valid driver’s licence and sign the hire agreement.
- For Payless in Fort Lauderdale, additional drivers must generally be at least 25 years old.
- If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also carry an International Driving Permit.
- Only drivers listed on the Payless agreement are covered by the hire protections. Anyone not named on the contract who drives the vehicle may void your cover.
Check your booking confirmation before arriving at the Fort Lauderdale Payless counter to see whether an additional driver is already included in your rate, which would save you the daily fee.
What is the fuel policy for Payless hires in Fort Lauderdale?
Payless hires in Fort Lauderdale follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
Steps to follow to avoid fuel charges on your Fort Lauderdale Payless hire:
- At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
- During the hire, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered and can generate significant charges.
- Before returning the vehicle, refuel within approximately 10 miles of the Fort Lauderdale return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address as proof in case of a dispute.
If you return the Payless vehicle in Fort Lauderdale with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.
Does travel assistance apply to my Payless hire in Fort Lauderdale?
Yes, most Hola Car Rentals bookings, including Payless hires in Fort Lauderdale, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United Kingdom or Canada.
For eligible customers, the cover is relevant in Fort Lauderdale given the area's busy highway network, including I-95 and the Florida Turnpike, where an accident or breakdown could require legal or medical support far from home.
What is typically included:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of a road accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This cover does not include damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).
To use the assistance during your Fort Lauderdale hire, call the 24-hour line at +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Payless reservation.
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