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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
4.9
user review 1 user review 2 user review 3 +3370
3373 reviews
4.9 stars, 3373 reviews
Holger Pfarr
Holger Pfarr
5 2 months ago
"By far cheaper than all rental car offers."
Sharon Radford
Sharon Radford
5 2 months ago
"Quick and easy"
Bill Harshbarger
Bill Harshbarger
5 4 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
תמיר מורוביץ
תמיר מורוביץ
5 6 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 7 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"
Dwight Thompson
Dwight Thompson
5 4 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Steve Hornby
Steve Hornby
5 2 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
mandy hughes
mandy hughes
5 7 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 2 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 2 months ago
"great prices easy to book definitely use again"
constanza cecchi
constanza cecchi
5 2 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Alejandro Arenal
Alejandro Arenal
5 2 months ago
"Hola is amazing, has everything you need. Thanks"
Damien DE SOUSA
Damien DE SOUSA
5 2 months ago
"Easy and fast booking process"
Jason Bishop
Jason Bishop
5 5 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
Oliver Streatfeild
Oliver Streatfeild
5 2 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Daniel Garcia
Daniel Garcia
5 2 months ago
"Good car and price"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 2 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 2 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 2 months ago
"Easy to use, great prices, all inclusive"
HaYoung Son
HaYoung Son
5 2 months ago
"Good price I like that they have all the insurance and additional driver included"
Mike Purkins
Mike Purkins
5 2 months ago
"So easy to book and a great price"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 2 months ago
"Perfect, no problems at all and a very attractive price."
amarthi rivera
amarthi rivera
5 2 months ago
"👌 EXCELLENT"
Hong-Anh Ha
Hong-Anh Ha
5 2 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
Emily Edwards
Emily Edwards
5 2 months ago
"Awesome service"
JOSE LUIS MORA
JOSE LUIS MORA
5 2 months ago
"Excellent process, very easy"
K_Cantona95
K_Cantona95
5 1 month ago
"Excellent value for money!"
Ara Bermúdez
Ara Bermúdez
5 1 month ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
Alexandra Robertson
Alexandra Robertson
5 1 month ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Rania Yaqout
Rania Yaqout
5 1 month ago
"Excellent experience"
Ole Alnes
Ole Alnes
5 1 month ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
teyo castro
teyo castro
5 1 month ago
"Everything was very quick and clear."
Artie Divin
Artie Divin
5 1 month ago
"Very easy to book and very cheap"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 1 month ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Darren Storey
Darren Storey
5 1 month ago
"Very easy to book etc, made it all so much better"
Robert Agati
Robert Agati
5 1 month ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 1 month ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Theo Pieters
Theo Pieters
5 1 month ago
"Best ever service I've experienced ! Well done !!!"
mrbstube
mrbstube
5 1 month ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
amadeo aguilar
amadeo aguilar
5 1 month ago
"EASY AND FAST."
Cristian Barbero
Cristian Barbero
5 1 month ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
Nacho Zarco
Nacho Zarco
5 1 month ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Patrick Brophy
Patrick Brophy
5 1 month ago
"So far so good"
Judy Winkin
Judy Winkin
5 1 month ago
"Easy and good deal"
Samantha de León
Samantha de León
5 1 month ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Sonia Walls
Sonia Walls
5 1 month ago
"Very easy to book and competitive prices."
ju
ju
5 1 month ago
"Unbeatable price and very easy to book. Clear information."
Shaunte Meyers
Shaunte Meyers
5 1 month ago
"Very easy and accommodating"
denis dadoun
denis dadoun
5 1 month ago
"Very good. Easy."
David Garciarena
David Garciarena
5 1 month ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 1 month ago
"Easy and convenient, plus low prices"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 1 month ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
Phillip Moody
Phillip Moody
5 1 month ago
"Very easy process and added extras were well appreciated"
Richard Gardiner
Richard Gardiner
5 1 month ago
"booking process good, seems to have lots of inclusions"
sara l.
sara l.
5 1 month ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Brigitte Willems-Haman
Brigitte Willems-Haman
5 1 month ago
"Arranged so quickly and easily, top service..!!!"
Joseph
Joseph
5 4 weeks ago
"Booking went smoothly"
Nathaniel Rosen
Nathaniel Rosen
5 4 weeks ago
"Quick, clear and easy to understand."
Esther Ng
Esther Ng
5 4 weeks ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 weeks ago
"Absolutely the best price."
Michael Parrish
Michael Parrish
5 4 weeks ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Hesham Mohamed
Hesham Mohamed
5 4 weeks ago
"All done smoothly"
Kiran Sedoo
Kiran Sedoo
5 4 weeks ago
"Excellent prices and value for money. Top notch customer service and response time."
Jenny Phillips
Jenny Phillips
5 3 weeks ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
Sant Ub
Sant Ub
5 4 weeks ago
"Very easy to use, good deal can be obtained!!!"
SERGIO BIAGETTI
SERGIO BIAGETTI
5 3 weeks ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 3 weeks ago
"Hola Car Rentals company is best car rental company, and website is great."
Neil Flavin
Neil Flavin
5 3 weeks ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Tomáš Kreitl
Tomáš Kreitl
5 3 weeks ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Harri Hakovirta
Harri Hakovirta
5 3 weeks ago
"Booking is very easy😊"
Tif Shukla
Tif Shukla
5 3 weeks ago
"Very easy and straight forward"
mindaugas liumpa
mindaugas liumpa
5 3 weeks ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 weeks ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 weeks ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Valérie
Valérie
5 2 weeks ago
"Competitive rates and guarantees. A reliable and responsive company."
Asher Wagner
Asher Wagner
5 2 weeks ago
"It was an excellent experience to rent a car via HOLA the service was super."
s rajora
s rajora
5 1 week ago
"Easy booking easy handling and self explanatory app"
Shreya Bollineni
Shreya Bollineni
5 1 week ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
Annanii Garcia
Annanii Garcia
5 1 week ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Keith Semple
Keith Semple
5 2 days ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
micah sioson
micah sioson
5 yesterday
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Carla Ocampo
Carla Ocampo
5 6 days ago
"Company with very good prices. Easy and quick booking process."
Mario Mejia
Mario Mejia
5 58 minutes ago
"An excellent experience, 100% recommended"

About hiring a car with Payless in Fort Lauderdale

Payless operates out of the Car Hire Centre (RCC) at 600 Terminal Drive, a consolidated hub shared by every major hire brand at Fort Lauderdale-Hollywood International Airport. Travellers arriving at Terminal 1 reach the RCC via the Concourse B pedestrian bridge, a walk of roughly five minutes; those landing at Terminals 2, 3, or 4 take a complimentary shuttle that runs every ten minutes around the clock. Counter hours are listed variously as 24/7 or 5:30 AM to 12:30 AM, so if your flight arrives late at night, confirm the exact schedule with Payless before travel. Florida's toll roads are fully cashless — Payless offers an e-Toll package at around US$ 7.95 per day you use a toll road, capped at roughly US$ 37.95 per hire month, plus the tolls themselves; skipping it means tolls are billed at the higher pay-by-plate rate with additional admin fees. Fuel in the Fort Lauderdale area runs around US$ 3.52 per gallon, so refuel before returning the car to avoid the fuel service charge. At pickup, Payless places an authorisation hold of the estimated hire cost plus around US$ 200 on a credit card in the primary driver's name — no debit cards are accepted. If your licence uses a non-Latin script, bring an International Driving Permit alongside the original.

Frequently Asked Questions

What does my Hola Car Rentals booking with Payless in Fort Lauderdale include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.

Will I face unexpected charges at the Payless counter in Fort Lauderdale when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless counter at Fort Lauderdale Airport (FLL)?

The Payless counter at Fort Lauderdale-Hollywood International Airport is located inside the Rental Car Centre (RCC) at 600 Terminal Drive, Fort Lauderdale, FL 33315. The RCC is a consolidated facility shared by all major hire brands, including Payless.

How to get there depends on which terminal you arrive at:

  • Terminal 1: After collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes about 5 minutes.
  • Terminals 2, 3, and 4: Head to the lower level kerb and board the free RCC shuttle bus. Shuttles run 24 hours a day, 7 days a week, approximately every 10 minutes. The total door-to-counter time is roughly 10 to 15 minutes.

Once inside the RCC, follow the overhead boards to locate the Payless counter. Bring your booking confirmation, a valid driver’s licence, and a physical major credit card in the main driver’s name for the excess.

Is there a Payless location near Port Everglades in Fort Lauderdale?

Yes, Payless has a second Fort Lauderdale location at 2520 Miami Road, Fort Lauderdale, FL 33316, which is near Port Everglades and is commonly used by cruise passengers.

Key differences from the airport location:

  • This is a street-level pick-up at the address, not a shuttle-served facility. You will need to arrange your own transport (taxi, rideshare, etc.) to reach it from the airport.
  • Operating hours are more limited: Sunday 8:00 AM to 2:00 PM, Monday to Friday 8:00 AM to 6:00 PM, and Saturday 8:00 AM to 4:00 PM.
  • No after-hours pick-up or return service is specified for this Payless location.

If you are arriving by cruise ship and need a Payless hire in Fort Lauderdale, this location may be more convenient than travelling to the airport RCC. However, if you are flying into FLL, the airport Payless counter at the RCC is the standard pick-up point.

What are the counter hours for Payless at Fort Lauderdale Airport?

The Payless counter at the Fort Lauderdale Airport Rental Car Centre (600 Terminal Drive) operates Sunday and Monday from 5:30 AM to 12:30 AM (midnight). Hours for other days of the week follow a similar extended schedule, but always confirm the exact hours on your booking confirmation before travel.

The RCC shuttle that connects the terminals to the Payless counter runs 24 hours a day, 7 days a week, so transport to the building is available at any time. However, if your flight arrives outside counter hours, you may not be able to complete your Payless pick-up until the counter reopens.

For the Fort Lauderdale city centre location at 2520 Miami Road, hours are shorter: Sunday 8:00 AM to 2:00 PM, Monday to Friday 8:00 AM to 6:00 PM, and Saturday 8:00 AM to 4:00 PM. Plan your arrival accordingly, especially for early morning or late-night flights into Fort Lauderdale.

How do tolls work with a Payless hire car in Fort Lauderdale?

Fort Lauderdale and the surrounding South Florida area use a fully cashless toll system. Roads such as the Florida Turnpike and I-95 Express Lanes operate via SunPass or plate-based billing (Toll-by-Plate), meaning there are virtually no cash toll booths on major routes.

When you pick up your Payless vehicle in Fort Lauderdale, you will have two options:

  • Enroll in the Payless toll programme at US$7.95 per day (capped at US$37.95 per month) when tolls are incurred. This covers the actual toll charges through the vehicle's built-in transponder.
  • Decline the programme. If you then drive through a cashless toll, Payless will bill the toll via Toll-by-Plate plus additional administrative fees, which can add up quickly.

You may also purchase your own Florida visitor toll pass and ask the Payless agent at the Fort Lauderdale counter to deactivate the vehicle's default device to avoid duplicate charges.

Estimated daily toll costs in the Fort Lauderdale and Miami area range from approximately US$5 to US$20 depending on your route. Toll charges may appear on your card days or weeks after the hire ends, as agencies process invoices in batches.

What documents do I need to pick up a Payless car in Fort Lauderdale?

To collect your Payless hire in Fort Lauderdale, you must bring the following physical documents to the counter:

  • A valid, original driver’s licence (not a digital copy). If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, you must also carry an International Driving Permit (IDP) as a translation alongside the original.
  • A physical major credit card with the main driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the excess.
  • A valid passport or government-issued photo ID (required for international visitors).
  • Your booking confirmation or printed voucher.
  • Round-trip flight or cruise tickets (required for visitors from outside the United Kingdom).

All documents must be physical originals. Digital versions shown on a phone will not be accepted at the Payless Fort Lauderdale counter. Name mismatches between your licence, passport, and credit card are a common cause of problems at pick-up, so verify everything matches before you travel.

Does Payless charge a young driver fee in Fort Lauderdale?

Yes, Payless applies a young driver surcharge in Fort Lauderdale for renters under 25 years old. Drivers aged 21 to 24 can hire but will pay an additional daily fee at the counter.

At the Fort Lauderdale city centre location (2520 Miami Road), Payless notes that drivers under 30 or over 70 may also be required to pay an additional fee, so confirm the exact conditions at pick-up.

Additional things to know about age rules for Payless in Fort Lauderdale:

  • The minimum age to hire without a surcharge is 25.
  • Certain vehicle classes such as full-size SUVs, premium, luxury, convertibles, and vans are typically restricted to drivers 25 and older.
  • If you are adding an extra driver to a Payless hire in Fort Lauderdale, that additional driver must generally be at least 25 years old.
  • A physical major credit card in the main driver’s name is still required regardless of age.

Budget for the young driver surcharge when comparing total hire costs in Fort Lauderdale, as it is charged per day and is paid directly at the Payless counter.

What airport fees and taxes apply to a Payless hire at Fort Lauderdale Airport?

Hiring from the Payless counter at Fort Lauderdale-Hollywood International Airport adds several mandatory fees on top of the base rate. These are standard charges at the FLL Rental Car Centre and apply to all brands, including Payless.

  • Airport concession recovery fee: approximately 10 to 12 per cent of the base rate.
  • Customer facility charge (CFC): approximately US$4.50 to US$7.00 per day.
  • Broward County hire tax: 6 per cent.
  • Tourism development surcharge: approximately US$1 to US$2 per day.

These fees stack on top of each other and are typically higher at airport locations than at off-airport city locations. The Payless city centre location at 2520 Miami Road in Fort Lauderdale does not carry the airport concession fee, which is why off-airport hires can be 20 to 40 per cent cheaper for comparable vehicles.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Payless counter in Fort Lauderdale. Review the confirmation carefully before pick-up to avoid surprises.

Can I get tolls cashback on my Payless hire in Fort Lauderdale?

Yes, all Hola Car Rentals bookings, including Payless hires in Fort Lauderdale, include Tolls Cashback of up to 5 per cent of your total booking value for tolls paid during the hire.

Fort Lauderdale sits in a dense toll corridor. The Florida Turnpike, I-95 Express Lanes, and other South Florida expressways are fully cashless, so toll charges are almost unavoidable on most routes. Estimated daily toll costs in the Fort Lauderdale and Miami area range from US$5 to US$20 depending on your itinerary.

To claim your cashback after returning your Payless vehicle in Fort Lauderdale:

  • Email [email protected] within 30 days of vehicle return.
  • Use the subject line: Tolls Cashback, followed by your reservation number.
  • Attach your Hola Car Rentals booking confirmation, the Payless hire agreement signed at the Fort Lauderdale counter, and a toll receipt or invoice showing the charges.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.

How much is the security deposit for a Payless hire in Fort Lauderdale?

When you pick up your Payless vehicle in Fort Lauderdale, the counter will place a temporary authorisation hold on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, season, and the specific Payless location.

Important things to know about the deposit at the Fort Lauderdale Payless counter:

  • The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle, though your bank may take up to 15 business days to reflect the release.
  • Only a physical major credit card with the main driver’s name printed on the card is accepted. Debit cards, prepaid cards, and virtual cards are not accepted.
  • Premium or speciality vehicle classes may require a higher hold amount.
  • Bring a backup credit card in case your primary card is declined.

Notify your bank of your travel to Fort Lauderdale before pick-up to prevent the Payless authorisation from being flagged as a suspicious transaction.

What driving rules should I know before picking up a Payless car in Fort Lauderdale?

Fort Lauderdale has several road features that can catch first-time visitors off guard, and knowing them before you leave the Payless counter will help you drive more confidently.

  • Drawbridges: Routes like Federal Highway (US-1) cross the New River and Intracoastal Waterway via drawbridges that open for boat traffic. Stops can be sudden and unpredictable, so leave extra following distance.
  • One-way street pairs: Downtown Fort Lauderdale uses one-way street systems that are not intuitive for visitors. Relying solely on GPS without understanding the local layout can lead to backtracking.
  • The Henry E. Kinney Tunnel: US-1 passes under the New River through a submerged tunnel with approach warning gates and adaptive signals. The layout differs significantly from surface highways and can surprise drivers unfamiliar with it.
  • I-95 transitions: Merging from the high-speed I-95 directly onto congested local roads like US-1 or A1A requires quick lane adjustments that catch many hire drivers off guard.
  • Florida Move Over Law: When approaching stopped emergency or service vehicles on the shoulder, you must move over a lane or slow down significantly. This is strictly enforced on I-95 near Fort Lauderdale.

Your Payless hire agreement in Fort Lauderdale will outline any geographic restrictions. Always drive within permitted areas to keep your cover valid.

Can I add an extra driver to my Payless hire in Fort Lauderdale?

Yes, you can add an additional driver to your Payless hire in Fort Lauderdale, but fees and conditions apply.

If your booking confirmation does not show an additional driver as included, Payless charges US$13 per hire day plus taxes, with a maximum charge of US$65 plus taxes for the Fort Lauderdale hire period.

Requirements for adding an extra driver at the Payless counter in Fort Lauderdale:

  • The additional driver must be physically present at pick-up to show a valid driver’s licence and sign the hire agreement.
  • For Payless in Fort Lauderdale, additional drivers must generally be at least 25 years old.
  • If the additional driver’s licence uses a non-Latin alphabet (Arabic, Chinese, Japanese, Cyrillic), they must also carry an International Driving Permit.
  • Only drivers listed on the Payless agreement are covered by the hire protections. Anyone not named on the contract who drives the vehicle may void your cover.

Check your booking confirmation before arriving at the Fort Lauderdale Payless counter to see whether an additional driver is already included in your rate, which would save you the daily fee.

What is the fuel policy for Payless hires in Fort Lauderdale?

Payless hires in Fort Lauderdale follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow to avoid fuel charges on your Fort Lauderdale Payless hire:

  • At pick-up, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the gauge and odometer.
  • During the hire, use the correct fuel type as shown in the vehicle. Wrong-fuel incidents are not covered and can generate significant charges.
  • Before returning the vehicle, refuel within approximately 10 miles of the Fort Lauderdale return location so the gauge does not drop below full before you arrive.
  • Keep your final fuel receipt showing the date, time, and station address as proof in case of a dispute.

If you return the Payless vehicle in Fort Lauderdale with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Returning full is always the most cost-effective option.

Does travel assistance apply to my Payless hire in Fort Lauderdale?

Yes, most Hola Car Rentals bookings, including Payless hires in Fort Lauderdale, include travel assistance provided by Terrawind Global Protection. However, this benefit does not apply to residents of the United Kingdom or Canada.

For eligible customers, the cover is relevant in Fort Lauderdale given the area's busy highway network, including I-95 and the Florida Turnpike, where an accident or breakdown could require legal or medical support far from home.

What is typically included:

  • Travel insurance with medical cover for up to 5 passengers.
  • Legal assistance in the event of a road accident.
  • Compensation for luggage lost by the airline.
  • Flight cancellation insurance.

This cover does not include damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

To use the assistance during your Fort Lauderdale hire, call the 24-hour line at +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Always check your specific booking confirmation for the exact terms and coverage limits that apply to your Payless reservation.

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