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VERIFIED REVIEWS

4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
4.9
user review 1 user review 2 user review 3 +3388
3391 reviews
4.9 stars, 3391 reviews
Rohan Ganesh
Rohan Ganesh
5 1 week ago
"I was a little hesistant before booking as Hola literally quoted me half of what the car rental company was giving me which made me a little suspicious but I went to Avis at LAS airport and the entire process was smooth. I have already booked two more trips through Hola. Thank you :)"
J Knight
J Knight
5 1 week ago
"Fast and cheaper then other sites"
Leslie Miller
Leslie Miller
5 2 weeks ago
"I wish I could give them a 10 awesome customer service process was so so easy and quick renting was so easy highly recommended Lolo Car Rental"
Lou Viramontez
Lou Viramontez
5 2 weeks ago
"Sooooo damn easy and fair. I wish I would have known about you 5 years ago."
Maged Zaki
Maged Zaki
5 2 weeks ago
"Service description and price details are very clear Booking on website is very easy"
Jose Tapia
Jose Tapia
5 2 weeks ago
"Excellent service and very competitive prices."
zashkia ali
zashkia ali
5 2 weeks ago
"Very easy to rent"
Craig Stapleton
Craig Stapleton
5 2 weeks ago
"Easy to book with, great value"
Hilary Lyndon
Hilary Lyndon
5 3 weeks ago
"Really easy to navigate options"
Asad Khalid Yousuf
Asad Khalid Yousuf
5 3 weeks ago
"Best Prices and value with full insurance rentals. I've compared at least 10 other sites. An update will be done once the actual rental takes place. But i plan on using their service at least 3 times in the near future. So far. Best car rental booking experience as compared to all others that i know of"
Suneet Bhutta
Suneet Bhutta
5 3 weeks ago
"Great experience booking and car selection"
Ünal AKDOĞAN
Ünal AKDOĞAN
5 3 weeks ago
"A fantastic booking, it didn't even take a minute, thank you. I hope the same level of care is taken when booking a vehicle."
David Ramires
David Ramires
5 4 weeks ago
"Fast and easy, secure easy payment with PayPal"
Andrea Porta
Andrea Porta
5 4 weeks ago
"Quick and very easy to use. Guarantees the best rental prices for the best companies."
James S. Tsien
James S. Tsien
5 4 weeks ago
"Smooth and efficient booking process. All handled successfully in a few minutes."
Kerri Jarmain
Kerri Jarmain
5 1 month ago
"So easy to book with and full costs provided unlike other websites or rental carriers"
Monideep Dutta
Monideep Dutta
5 1 month ago
"Great experience"
Alison
Alison
5 1 month ago
"So easy to book and competitive pricing. Excellent choice of vehicles. Insurance and roadside included."
Dorothea Axelson
Dorothea Axelson
5 1 month ago
"so easy! love the free cancellation policy"
Ronald Groenteman
Ronald Groenteman
5 1 month ago
"Very easy to book online,"
Titi Quintana
Titi Quintana
5 1 month ago
"I had a problem with Avis; they overcharged me by $576 USD. Thanks to Sofia Padilla from Hola Car Rentals, it was resolved. However, I'm still having issues with Avis! Thank you, Sofia, for your help."
Mark van der Noll
Mark van der Noll
5 1 month ago
"Super easy to book and a lot included."
Vivek Arora
Vivek Arora
5 1 month ago
"Excellent Experience so far."
Mohamed Hussien
Mohamed Hussien
5 1 month ago
"Very fast and easy process"
mr.muscle00
mr.muscle00
5 1 month ago
"I had a very positive experience with Hola Car Rentals. The booking process was clear, transparent, and easy to navigate, making it simple to find the right rental option. What impressed me the most was the customer support. Whenever I had questions, the response time was very fast, and the team was always helpful and professional. Any issues or concerns were handled efficiently and in a customer-friendly manner, which gave me great confidence throughout the rental process. I highly recommend Hola Car Rentals to anyone looking for a reliable and customer-focused car rental service. I would gladly use their services again in the future."
Mark Dempsey
Mark Dempsey
5 1 month ago
"Hola were easy to use, gave you all options for car insurance etc. will use again"
Patrice S69
Patrice S69
5 1 month ago
"I rented a vehicle from Hertz Las Vegas through Hola Car. Hertz inadvertently charged me a second time for the rental. Hola Car's customer service reacted quickly and issued a refund."
Oscar Gonzalez
Oscar Gonzalez
5 1 month ago
"The booking was effortless, the app is friendly, no hidden rates"
Ben Markman
Ben Markman
5 1 month ago
"Great service, quick and easy"
Tarek Halabi
Tarek Halabi
5 1 month ago
"It was easy and efficient booking a rental car through Hola Car Rentals."
Steph Storms
Steph Storms
5 1 month ago
"The check out was seamless and easy"
Enrique Yenny
Enrique Yenny
5 2 months ago
"Good experience and realistic prices"
Cat Kabira Yoga
Cat Kabira Yoga
5 2 months ago
"Really easy to book online and better rates than what I found elsewhere. Haven't actually picked up and driven the car or returned it- so let's see what happens!"
Shalin Shah
Shalin Shah
5 2 months ago
"User friendly, quick and economical"
Gerald Kriknoff
Gerald Kriknoff
5 2 months ago
"The website is user-friendly, and the prices are very attractive with all insurances included. I recommend it."
Rein Talvis
Rein Talvis
5 2 months ago
"The whole process was quick and easy. Great prices and service. I needed some support from their team and got it superfast. I'm very satisfied with their service quality. I definitely suggest Hola Car Rentals to everyone. Well done!"
Seamus Claffey
Seamus Claffey
5 2 months ago
"Very straightforward booking with full insurance included from start"
Hocine BELEKENADIL
Hocine BELEKENADIL
5 2 months ago
"Very straight forward booking and unbeatable prices."
ROSS Butcher
ROSS Butcher
5 2 months ago
"Trust these reviews and put your trust in Hola Car Rentals. Not only , in my experience, did they provide very good quotes on my rental car from Chicago O'Hare (AVIS), indeed it was all inclusive with no unexpected surprises when I collected the car. For some reason, I incurred a charge from AVIS (Tank of gas), which was sorted and all, but Hola rental car were quick to support and help arrange my refund. Brilliant company and I would 100% use them again"
D S
D S
5 2 months ago
"Great prices, range of cars and easy to use booking process."
Evelyn Cifuentes
Evelyn Cifuentes
5 2 months ago
"Excellent"
cruz yconchi
cruz yconchi
5 2 months ago
"Kindness and speed. Thank you so much!!"
Allan Ragobar
Allan Ragobar
5 2 months ago
"Customer Support via WhatsApp has been excellent, booking multiple iteneries was fast and straightforward. Excellent service."
Graham Wylie
Graham Wylie
5 2 months ago
"Affordable pricing and effortless booking process, thanks"
Hendry
Hendry
5 2 months ago
"Fast & easy process, nice car and overall satisfied with this booking"
H.M. F.
H.M. F.
5 2 months ago
"The third party rental car company charged us after returning the car for additional services that we hadn't agreed to. Hola's service team went above and beyond to help us get a refund for these charges. It’s exemplary for a car rental broker to stand up for its customers like this. We’re grateful and will always book through Hola in the future. Not just because they have very affordable deals and great value for money, but above all because they’re there for their customers! Benchmark!"
Akos Bernat
Akos Bernat
5 2 months ago
"Very good prices"
Akshay Baheti
Akshay Baheti
5 2 months ago
"The reservation experience was very simple and convenient. The website is well designed. Disclaimer: I still have to actually use the reservation and drive though!"
Lee-Anne Duncan
Lee-Anne Duncan
5 2 months ago
"Easy to navigate Hola Car Rental site, made choosing a hire hassle free"
orin sae
orin sae
5 2 months ago
"friendly user (via web) low prices good conditions"
emre k
emre k
5 2 months ago
"great prices, smooth transaction, clear cost breakdown. seems great"
amelie vincent
amelie vincent
5 2 months ago
"Booking on Hola Car Rentals was so easy. Highly recommend!"
Marika Camilleri
Marika Camilleri
5 2 months ago
"Definitely the cheapest car hire option available in Hawaii"
Kerry Durrant
Kerry Durrant
5 2 months ago
"Nice and Easy process - got travel insurance too with the booking also !"
Handy Hermawan
Handy Hermawan
5 2 months ago
"Fast easy and great discounts"
Anant Patel
Anant Patel
5 2 months ago
"Excellent price"
Graham Dopheide
Graham Dopheide
5 2 months ago
"Easy to use, and makes comparison from different providers easy. Also clearly shows what is, and what isn't included, and rates are good"
Kendal Keung
Kendal Keung
5 2 months ago
"Super easy to book. We accidentally booked the wrong car to begin with and with the no cancellation fee it made it easy for us to cancel and book the right car!"
Kerem Camas
Kerem Camas
5 2 months ago
"Perfect!"
Ruth. Hwee Yan
Ruth. Hwee Yan
5 2 months ago
"A variety of choices was available. Looking forward to picking up the car!"
Daniel Woods
Daniel Woods
5 2 months ago
"Hola Car rentals can’t be faulted. The pricing for an Avis car rental was significantly lower than from the actual Avis rental site. At first I was honestly nervous about booking, but not issue could be found in the entire process. If booking through Hola, ensure you take the confirmation paperwork with you to provide to the rental car company. Avis’ system didn’t register the additional driver but the confirmation email was used and they added the extra driver saving hundreds. Toll refunds are swift and instructions can be given using the WhatsApp AI chat bot. Collection location was Avis LAX Will be using Hola again"
Okan DOGAN
Okan DOGAN
5 2 months ago
"​"Great app and excellent service! I had to change my plans and process refunds several times. Everything worked perfectly on the app, even for last-minute changes. The refund process is very easy and reliable. Thank you, Hola Car!""
Joel Reculard
Joel Reculard
5 2 months ago
"Attractive prices and comprehensive insurance"
Anne J Harris
Anne J Harris
5 2 months ago
"Good price, easy to use."
Daniel Koh
Daniel Koh
5 2 months ago
"The plantform offers a great customer experience. I look forward to a similar experience with the car."
Hadar Blutrich
Hadar Blutrich
5 2 months ago
"Easy, fast, and no hidden fees."
Okan Doğan
Okan Doğan
5 2 months ago
"Şöyle yazabilirsin: > Booking process was smooth and easy. So far, everything looks very good, and the insurance coverage seems strong and clearly explained. Bir tık daha doğal kısa versiyon: > Smooth and easy booking process. So far, everything looks very good, and the coverage options seem clear and solid."
Tanner Blair
Tanner Blair
5 2 months ago
"Great car"
John Guevara
John Guevara
5 3 months ago
"Excellent service"
Bj Virtue
Bj Virtue
5 3 months ago
"Booking was very easy, excited to cruise around on our holiday"
vasilis ligdas
vasilis ligdas
5 3 months ago
"Great prices and customer service"
Michael Williamson
Michael Williamson
5 3 months ago
"Very easy great price"
Mario Mejia
Mario Mejia
5 3 months ago
"An excellent experience, 100% recommended"
micah sioson
micah sioson
5 3 months ago
"The manager Kent is amazing at this location. Process time was fast, and he even pulled the car around for my grandma."
Keith Semple
Keith Semple
5 3 months ago
"Wow! My first booking with Hola didn’t just meet expectations — they absolutely exceeded them in every possible way. So much so, that I made another rental booking immediately. I’m not usually someone who takes the time to write reviews, but this experience was so exceptional that I felt compelled to share it. At first, I thought I had secured a great price — but when I carefully reviewed the list of inclusions, I was genuinely blown away. In fact, it almost seemed too good to be true. I found myself double- and triple-checking my bookings, convinced there must have been some sort of system error. But no — everything was exactly as promised, and more - with NO extra cost. What truly stood out was the reaction from others. When I shared the pricing and inclusions with the Avis desk at the airport, hotel staff, as well as family and friends, they were equally astonished. Several even asked for your details on the spot — which says everything about the incredible value and service you provide. One thing worthy of note. Avis offered upgrades which I refused on the grounds that it might change the underlying agreement and result in added costs - be careful of adding extras at the point of collection. Regardless, the vehicles reserved were excellent. You have now become my absolute first choice — my go-to destination for rentals without hesitation. Experiences like this are rare, and you’ve set a new benchmark for excellence. Please keep up the outstanding work — you’ve gained a loyal customer for life."
Carla Ocampo
Carla Ocampo
5 3 months ago
"Company with very good prices. Easy and quick booking process."
Annanii Garcia
Annanii Garcia
5 3 months ago
"The rental process was very simple. We got Hertz; the pickup is on Sunday, let's see how it is. It has very good reviews."
Shreya Bollineni
Shreya Bollineni
5 3 months ago
"It was seamless and I’m yet to see how it goes when I present my hola booking at the airport."
s rajora
s rajora
5 3 months ago
"Easy booking easy handling and self explanatory app"
Asher Wagner
Asher Wagner
5 3 months ago
"It was an excellent experience to rent a car via HOLA the service was super."
Valérie
Valérie
5 3 months ago
"Competitive rates and guarantees. A reliable and responsive company."
mindaugas liumpa
mindaugas liumpa
5 3 months ago
"Easy to book"
RICCARDO CARAMASCHI
RICCARDO CARAMASCHI
5 3 months ago
"Great deals and easy booking! Highly recommended"
Lynne Mathias
Lynne Mathias
5 3 months ago
"Booking online was a streamline process, competitive prices and good choice of vehicles"
Tif Shukla
Tif Shukla
5 3 months ago
"Very easy and straight forward"
Harri Hakovirta
Harri Hakovirta
5 3 months ago
"Booking is very easy😊"
Tomáš Kreitl
Tomáš Kreitl
5 3 months ago
"We had a great experience renting a car here. The whole process was quick, smooth, and very efficient. The staff was professional and helpful, and the quality of the service exceeded our expectations. Everything was handled promptly, which made our trip much more comfortable. We would definitely recommend this service and use it again in the future."
Neil Flavin
Neil Flavin
5 4 months ago
"Quick hassle free booking with Hola. Always a pleasure 👍"
Jenny Phillips
Jenny Phillips
5 4 months ago
"Booking with Hola was easy and they offered more cars and variety and cheaper compared to other rental car sites."
SERGIO BIAGETTI
SERGIO BIAGETTI
5 4 months ago
"The WhatsApp service is excellent and personalized. When you arrive at the rental agency, they try to sell you a bunch of extras that are already included, but when you show them you booked through Hola, they don't offer anything else; they just give you the vehicle and you don't pay anything. Renting a car through them is a guarantee."
Erik Carle
Erik Carle
5 4 months ago
"Hola Car Rentals company is best car rental company, and website is great."
Sant Ub
Sant Ub
5 4 months ago
"Very easy to use, good deal can be obtained!!!"
Kiran Sedoo
Kiran Sedoo
5 4 months ago
"Excellent prices and value for money. Top notch customer service and response time."
Hesham Mohamed
Hesham Mohamed
5 4 months ago
"All done smoothly"
Michael Parrish
Michael Parrish
5 4 months ago
"The selection of cars and location was great. Prices very reasonable, especially considering that insurance was included (a huge part of rental expenses if you don't have US car insurance). I liked that it was easy to use different pick-up and drop-off points."
Oguzhan Cengiz
Oguzhan Cengiz
5 4 months ago
"Absolutely the best price."
Esther Ng
Esther Ng
5 4 months ago
"Hops makes everything easy and convenient. I like the free travel insurance given too."
Nathaniel Rosen
Nathaniel Rosen
5 4 months ago
"Quick, clear and easy to understand."
Joseph
Joseph
5 4 months ago
"Booking went smoothly"
Brigitte Willems-Haman
Brigitte Willems-Haman
5 4 months ago
"Arranged so quickly and easily, top service..!!!"
Richard Gardiner
Richard Gardiner
5 4 months ago
"booking process good, seems to have lots of inclusions"
Phillip Moody
Phillip Moody
5 4 months ago
"Very easy process and added extras were well appreciated"
Tedesco Pablo Nicolas
Tedesco Pablo Nicolas
5 4 months ago
"Personalized attention via WhatsApp, prices better than the car rental companies themselves."
David Garciarena
David Garciarena
5 4 months ago
"Easy to rent, best prices"
Jose J Rivera Indio Joe
Jose J Rivera Indio Joe
5 4 months ago
"Easy and convenient, plus low prices"
denis dadoun
denis dadoun
5 4 months ago
"Very good. Easy."
Shaunte Meyers
Shaunte Meyers
5 4 months ago
"Very easy and accommodating"
ju
ju
5 4 months ago
"Unbeatable price and very easy to book. Clear information."
Sonia Walls
Sonia Walls
5 4 months ago
"Very easy to book and competitive prices."
sara l.
sara l.
5 4 months ago
"Super smooth experience with booking and afterwards! I had to make a smaller adjustment to the booking which was swiftly resolved by Simon via whatsapp."
Samantha de León
Samantha de León
5 4 months ago
"Accessing and booking vehicles is very easy; we'll just have to see how everything goes with the booking, but so far, so good :)"
Alexandra Robertson
Alexandra Robertson
5 4 months ago
"Found this site, all very straightforward and great price. Will let you know how it goes when I come back from Calgary, CA. Thank you"
Judy Winkin
Judy Winkin
5 4 months ago
"Easy and good deal"
Patrick Brophy
Patrick Brophy
5 4 months ago
"So far so good"
Nacho Zarco
Nacho Zarco
5 4 months ago
"Everything is very intuitive and easy when managing reservations. The only thing is that it doesn't work with Hotmail emails."
Cristian Barbero
Cristian Barbero
5 4 months ago
"The website format and information are very clear and accessible, with many options. I've checked several websites, and the price with all the coverage is excellent."
amadeo aguilar
amadeo aguilar
5 4 months ago
"EASY AND FAST."
mrbstube
mrbstube
5 4 months ago
"Use easy to use and a great range of cars... Fingers crossed for the experience on arrival being as good as experience online"
Theo Pieters
Theo Pieters
5 4 months ago
"Best ever service I've experienced ! Well done !!!"
Roman “Xriuk” Hudylko
Roman “Xriuk” Hudylko
5 4 months ago
"The website is simple but essential, and most importantly, it works. They send you a voucher from the rental company."
Robert Agati
Robert Agati
5 4 months ago
"So quick so simple and unbelievably inexpensive. Wish I’d known about Hola sooner!!"
Darren Storey
Darren Storey
5 4 months ago
"Very easy to book etc, made it all so much better"
Cristian Francisco Pastore
Cristian Francisco Pastore
5 4 months ago
"Highly recommended, practical and straightforward. I will definitely use HOLA CAR RENTALS again."
Artie Divin
Artie Divin
5 4 months ago
"Very easy to book and very cheap"
teyo castro
teyo castro
5 5 months ago
"Everything was very quick and clear."
Ole Alnes
Ole Alnes
5 5 months ago
"It was easy to book and clear information about what was included in the price. Good prices and informative chat service."
Rania Yaqout
Rania Yaqout
5 5 months ago
"Excellent experience"
Ara Bermúdez
Ara Bermúdez
5 5 months ago
"Making my reservation on the website was super easy, and I received my confirmation immediately. The site is very user-friendly and even cheaper than the official website of the dealership where my car will be delivered."
K_Cantona95
K_Cantona95
5 5 months ago
"Excellent value for money!"
JOSE LUIS MORA
JOSE LUIS MORA
5 5 months ago
"Excellent process, very easy"
Emily Edwards
Emily Edwards
5 5 months ago
"Awesome service"
Hong-Anh Ha
Hong-Anh Ha
5 5 months ago
"Looks good to me eith the inclusive rate. I hope I don’t get any unexpected additional costs upon pick up!"
amarthi rivera
amarthi rivera
5 5 months ago
"👌 EXCELLENT"
Jean-Francois WILMOTTE
Jean-Francois WILMOTTE
5 5 months ago
"Perfect, no problems at all and a very attractive price."
Mike Purkins
Mike Purkins
5 5 months ago
"So easy to book and a great price"
HaYoung Son
HaYoung Son
5 5 months ago
"Good price I like that they have all the insurance and additional driver included"
Wheeling and dealing Uk
Wheeling and dealing Uk
5 5 months ago
"Cheap and easy to use covers all insurances etc seems to have been made easy"
차Mihye
차Mihye
5 5 months ago
"As a Korean, I used the app to rent a car in California. The Dollar Rent-a-Car employee at the San Francisco branch was rude and insisted I purchase additional insurance ($25 per day) because the insurance I purchased through the Hola app was inadequate. However, Hola insisted that the full coverage policy applied and helped me cancel the additional insurance I had purchased at the Dollar Rent-a-Car location. I'm satisfied with Hola's customer service, but I think the Dollar Rent-a-Car employee's practice of selling additional insurance needs to be addressed."
Nadav
Nadav
5 5 months ago
"Easy to use, great prices, all inclusive"
Daniel Garcia
Daniel Garcia
5 5 months ago
"Good car and price"
Oliver Streatfeild
Oliver Streatfeild
5 5 months ago
"Quick an easy booking option with the best prices, even better than booking direct. Plus you get add extras included - win / win situation."
Damien DE SOUSA
Damien DE SOUSA
5 5 months ago
"Easy and fast booking process"
Alejandro Arenal
Alejandro Arenal
5 5 months ago
"Hola is amazing, has everything you need. Thanks"
constanza cecchi
constanza cecchi
5 5 months ago
"The app is great and reliable. Although they try to add extra insurance when you arrive to pick up the car, you just have to insist and say no. Otherwise, everything is fine."
Holger Pfarr
Holger Pfarr
5 5 months ago
"By far cheaper than all rental car offers."
Natalia Vazquez Sotelo
Natalia Vazquez Sotelo
5 5 months ago
"I highly recommend Hola Car for their excellent service and great price. We arrived many hours late and were worried, but they answered all my questions immediately, even though it was a Sunday. Thank you so much for your help!"
Chris Burnham
Chris Burnham
5 5 months ago
"great prices easy to book definitely use again"
Sharon Radford
Sharon Radford
5 5 months ago
"Quick and easy"
Steve Hornby
Steve Hornby
5 6 months ago
"Very easy to book Very easy to pay And the best deal I could find by quite a long way Added price of mind was the 4.8 stars on trust pilot with 3000+ ratings"
Bill Harshbarger
Bill Harshbarger
5 7 months ago
"I really liked the reservation screen for pickup times...side by side let's you easy match pick-up drop off. The vehicles were the best price (discounted prices for European travelers in the US at thus writing), otherwise rental car prices are rather high these days. Insurance is about peace of mind. Hola is over the top covering many of those extras the agent wants you to buy. And toll coverage up to 5%. Super. Without human attendants anymore, it's complicated in the Bay Area and particularly expensive in Miami (!) Auto companies see it as an opportunity to sell you lots of Toll coverage. Finally, what I did not notice was, "not knowing what I was renting" which is often noticed just before you press 'book'. The question did not enter my mind, that's a good thing. Their AI agent, perfectly better. Very good advice. And I did have the need to cancel and rebook. With the app, effective and bug free. One refund was credited in a hour. Another may take a few days, but will post. Also the app will display prices in the currency you select. Looking forward to booking with Hola again"
Dwight Thompson
Dwight Thompson
5 7 months ago
"The experience was excellent, fast and easy with the least effort required to chose a car. From past experience the counter experience was favourable at Budget Miami Airport with no issues. This was the first time an agent at a rental desk did not try to sell me additional insurance or toll pass. My only concerns for this booking was the price gap was too high for standard cars compared to the basic cars."
Jason Bishop
Jason Bishop
5 8 months ago
"Excellent all round . Great price , great service and the insurance cover etc ticks every box . Customer service for a few odd questions were great and very quick response on what’s app . Highly recommended and will definitely use Hola again .. Thankyou. Ps … Car was great too 👌🏼👌🏼"
תמיר מורוביץ
תמיר מורוביץ
5 9 months ago
"This is not the first time we’ve rented cars through Hola, and each time we’re absolutely satisfied! Their service is excellent — always available, providing immediate responses, quickly solving any issues with kindness, and handling everything directly with the rental companies when needed. Even when a refund was required, they took care of it fully without any hassle. The personal, reliable, and professional approach makes all the difference. A fantastic experience every time, and I’ll definitely keep renting through them and highly recommend them to everyone"
mandy hughes
mandy hughes
5 10 months ago
"Unfortunately I had to cancel my booking with Hola Car Rentals for personal reasons. I was assisted by the Sales Manager Karen to do this. After completing the cancellation efficiently and promptly she went above and beyond to help me with several additional questions I had. Based on my experience I would highly recommend Hola Car Rentals Customer service and would definitely use them again. Their rental prices were very competitive too."
carl buckley (BMW R Nine T Scrambler)
carl buckley (BMW R Nine T Scrambler)
5 10 months ago
"Searching for two weeks car hire in Florida. Hola were very competitive against the group I wanted to book, the website was easy to use and confirmation received immediately"

About hiring a car with Payless in Doral

Payless operates out of the MIA Rental Car Centre at 3900 NW 25th Street, reached via the MIA Mover — a free automated train from the terminal's 3rd level that takes roughly four minutes. The Payless counter sits on the 4th floor and is staffed around the clock, so late-night arrivals and early-morning departures are not a problem. Booking at least three weeks ahead typically secures better availability, particularly between December and April when demand in the Miami area peaks. Miami's expressways run entirely cashless through the SunPass electronic toll system, and Payless offers a daily toll package that bundles transponder use and administrative fees; without it, tolls are billed at the higher pay-by-plate rate and an admin fee can accumulate to US$5–8 per day on top of each toll charge. Plan to refuel before returning the vehicle — fuel service charges run US$7–9 per gallon if the tank is short. At pickup, a credit card in the primary driver's name is required; Payless typically places an authorisation hold of around US$200 above the hire cost. Drivers under 25 face a daily young-driver surcharge. International visitors whose licence uses a non-Latin script — Arabic, Chinese, Japanese, Korean, or Cyrillic, for example — must carry the physical original IDP alongside their licence, as digital copies are not accepted.

Frequently Asked Questions

What does my Hola Car Rentals booking with Payless in Doral include that other companies don't offer?

Hola Car Rentals is the only premium partner of the top car hire brands operating in Doral, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

  • Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
  • Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
  • Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
  • No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Doral.

Will I face unexpected charges at the Payless counter in Doral when I book through Hola Car Rentals?

No. With Hola Car Rentals, all costs and charges for your booking in Doral are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Doral charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

  • Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
  • Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Payless location in Doral and how do I get there from Miami International Airport?

The Payless location in Doral operates in the city's commercial district, separate from Miami International Airport (MIA). There is no dedicated shuttle or train connecting MIA directly to the Doral Payless facility.

To reach the Payless counter in Doral from MIA, your best options are:

  • Ride-sharing apps such as Uber or Lyft, available from designated pickup zones at MIA
  • Taxi service from the airport
  • Some Doral-area hotels may offer their own shuttle service, so check with your hotel's front desk

Once you arrive in Doral, look for prominent Payless signage among the commercial and light industrial businesses in the area. Note that the Payless counter at MIA (3900 NW 25th St, Suite 412) is a separate airport location serving airport hires and is not the same as the Doral facility. If your reservation is for the Doral Payless location, plan for the additional travel time from MIA before you reach the counter.

What are the operating hours for the Payless counter in Doral?

Specific counter hours for the Payless location in Doral are not publicly listed in available sources. Hours at off-airport Payless facilities can vary and may differ from airport counters.

Before your trip, it is strongly recommended that you:

  • Check your booking confirmation for any counter hours noted for the Doral Payless location
  • Contact the Payless Doral facility directly to confirm opening and closing times
  • Plan your arrival during standard business hours to avoid arriving when the counter is closed

Keep in mind that Payless locations, including the Doral facility, typically do not offer after-hours key-drop or self-service return without prior arrangement. If your flight or travel schedule means you may arrive outside normal hours, confirm in advance whether after-hours pickup or return is available at the Doral Payless counter. Rental companies generally hold bookings for up to 24 hours from the original pickup time, so contact support promptly if you face a significant delay.

What documents do I need to pick up my Payless rental car in Doral?

To collect your Payless hire in Doral, you must bring all required documents in physical form. Digital copies are not accepted at the counter.

  • Valid driver’s licence (original, unexpired, physical card) in the main driver’s name
  • If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence
  • A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit authorisation hold. Debit and prepaid cards are not accepted
  • Passport or valid government-issued photo ID
  • Your booking confirmation or printed voucher
  • Round-trip flight or cruise tickets if you are visiting from abroad

At the Doral Payless counter, verify that all names match across your licence, passport, and credit card. If you are adding an additional driver at the Doral location, that person must also be present with their own valid licence and, if applicable, their IDP. For Payless specifically, additional drivers must generally be at least 25 years old at the time of pickup.

How do Florida toll roads work when renting a Payless car in Doral?

Almost all toll roads near Doral and throughout Florida are fully cashless, meaning there are no cash booths. Your Payless hire vehicle will include an electronic toll device or a plate-based billing system.

When picking up your Payless car in Doral, you will typically have two options:

  • Unlimited toll package: costs approximately US$11 to US$15 per hire day and covers all tolls during your hire period. For Payless specifically, the pay-per-use programme is priced at US$7.95 per day with a maximum of US$37.95 per month when tolls are incurred
  • Pay per use: if you decline the package, the Payless system records each toll via transponder or licence plate photo and bills the toll amount plus administrative fees to your credit card, sometimes days or weeks after the hire ends

Common toll roads you may encounter driving from Doral include the Florida Turnpike, the Dolphin Expressway (SR-836), and I-95 Express Lanes. Estimated daily toll costs in the Miami area range from approximately US$5 to US$20 depending on your route.

If you plan to use your own visitor toll pass, inform the Payless counter agent in Doral so they can deactivate the vehicle’s default device and prevent duplicate charges.

Are there automated speed cameras near the Payless rental area in Doral that I should know about?

Yes, Doral has an extensive network of automated school zone speed cameras that renters picking up a Payless vehicle in Doral should be aware of before driving.

Key facts about these cameras:

  • More than 18 schools in Doral are equipped with automated speed cameras, including locations near Renaissance Elementary and Doral Senior High
  • Cameras are active 30 minutes before and after school hours, as well as throughout the full school day, but not on weekends or holidays
  • Fines are civil, not criminal, and are set at US$100 for speeds more than 10 to 11 mph over the posted limit
  • Violations are captured by radar or laser and a notice is mailed to the registered owner of the vehicle, which in this case is Payless. The charge is then passed on to the renter
  • Zones are clearly signed, but the enforcement is more rigorous than in most U.S. suburbs

If you receive a camera fine during your Payless hire in Doral, it will typically appear as a post-hire charge on your credit card days or weeks after you return the vehicle. Drive at or below posted speed limits in all school zones throughout Doral to avoid these fines entirely.

What are the reversible lanes in Doral and how do they affect Payless renters?

Doral operates a reversible lane system on certain streets, most notably on 25th Street west of 87th Avenue, as part of a pilot programme to manage the heavy commuter traffic generated by the more than 80,000 workers who travel through the area on weekdays.

How reversible lanes work in Doral:

  • During morning rush hours, lanes on affected streets run inbound toward Doral's commercial and industrial areas
  • During evening rush hours, the same lanes reverse direction to handle outbound traffic
  • Driving in the wrong direction during a lane reversal can result in fines

For anyone picking up a Payless hire in Doral for the first time, these dynamic lane changes can be disorienting, especially if you are unfamiliar with the local road layout. Navigation apps such as Waze are strongly recommended, as they reflect current lane configurations and can alert you to changes in real time.

Additionally, ongoing road expansions in Doral, including widened sections of NW 97th Avenue and NW 102nd Avenue, and new Florida Turnpike connections, mean that some intersections may not match older maps. Always follow live navigation when driving your Payless vehicle around Doral.

What taxes and fees should I expect when picking up a Payless car in Doral near Miami Airport?

Renting a Payless vehicle in Doral or at nearby Miami International Airport (MIA) involves several local taxes and fees on top of your prepaid rate. Understanding these in advance helps you avoid surprises at the counter.

Typical charges you may see at or near the Doral and MIA area include:

  • Airport concession recovery fee: approximately 10 to 13% at MIA
  • Customer facility charge (CFC): approximately US$4.50 to US$7.00
  • Miami-Dade vehicle licence fee: approximately 7%
  • Florida state sales tax: 6 to 7%
  • Additional tourism or disposal surcharges of up to 5 to 6% combined

In total, surcharges at airport-adjacent locations can add 25 to 35% on top of the base rate. Off-airport Payless locations in Doral's commercial district typically carry lower fee stacks because some airport-specific charges do not apply, which can represent savings of US$10 to US$30 per day compared to picking up directly at MIA.

Your booking confirmation will show which taxes and fees are included in your prepaid total and which are due at the Payless counter in Doral. Review this carefully before pickup.

Can I get Tolls Cashback on my Payless rental in Doral?

Yes, all Hola Car Rentals bookings, including Payless rentals in Doral, include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Given that Doral sits adjacent to several major Florida toll roads, including the Florida Turnpike, the Dolphin Expressway (SR-836), and I-95 Express Lanes, toll costs can add up quickly. Estimated daily toll spending in the Miami and Doral area ranges from approximately US$5 to US$20 depending on your route.

To claim your Tolls Cashback after returning your Payless vehicle in Doral:

  • Email [email protected] within 30 days of returning the vehicle
  • Use the subject line: Tolls Cashback, followed by your reservation confirmation number
  • Attach your Hola Car Rentals booking confirmation, the signed rental agreement from the Payless counter, and a toll invoice or statement showing charges paid

The refund is issued to the same payment method used for your original booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Doral Payless hire ends.

How much is the security deposit for a Payless rental in Doral?

When you pick up your Payless vehicle in Doral, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hire ends and your bank releases the hold.

For standard vehicle classes at U.S. locations, typical holds range from approximately US$300 to US$400. The exact amount for your Doral Payless hire depends on the vehicle class, the specific location's policy, and the season. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit at the Doral Payless counter:

  • You must present a physical, major credit card with the driver’s name printed on the card, in the main driver’s name
  • Debit cards, prepaid cards, and virtual cards are not accepted for the deposit hold
  • Ensure your card has sufficient available credit to cover the hold plus any expected charges
  • Notify your bank of your travel plans to prevent fraud blocks on an in-person authorisation in Doral

After you return the Payless vehicle in Doral, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 business days.

Can I do a one-way rental with Payless in Doral and return the car in another city?

Yes, one-way hires are possible with Payless from Doral, allowing you to pick up in Doral and return the vehicle at a different location, such as Fort Lauderdale, to avoid backtracking on your itinerary.

A few things to keep in mind when booking a one-way Payless hire from Doral:

  • A drop-off fee may apply depending on the route. This fee is route-specific and varies by destination, vehicle class, and season
  • The drop-off fee is shown during the booking process under the section listing charges due at the destination. It cannot be prepaid and is settled at the Payless counter
  • Not all routes from Doral incur a drop-off fee. For example, short-distance routes between nearby airports may carry no fee, while longer interstate routes typically do
  • Cross-border one-ways, such as driving from Doral into another country, are generally restricted or require prior approval from Payless

If you change your return location after booking your Doral Payless hire, the drop-off fee may be recalculated and the rate may reprice. Always confirm the updated fee before finalising any mid-hire route change.

What is the minimum age to rent a Payless car in Doral?

The minimum age to hire a Payless vehicle in Doral without additional surcharges is 25. Drivers aged 21 to 24 may still hire but will be subject to a young-renter surcharge, and certain vehicle classes are restricted to renters aged 25 and older.

Key age rules for Payless hires in Doral:

  • Drivers aged 21 to 24 are charged a daily young-renter fee at the Payless counter in Doral
  • Vehicle classes such as full-size, SUV, minivan, premium, and luxury categories are typically restricted to renters aged 25 and older
  • Economy, compact, and intermediate sedan or SUV categories are generally available to renters aged 21 to 24
  • For Payless specifically, additional drivers must generally be at least 25 years old at the time of pickup in Doral

If you are between 21 and 24 and travelling from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Payless) may waive the underage fee. For Payless hires in Doral, the standard young-renter surcharge applies regardless of nationality. Budget for this fee when comparing hire options in the Doral area.

Does my Payless rental in Doral include travel assistance if something goes wrong on the road?

Yes, most Hola Car Rentals bookings, including Payless hires in Doral, include travel assistance provided by Terrawind Global Protection. However, this benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify.

If you are eligible, the travel assistance included with your Doral Payless booking covers:

  • Medical coverage for up to 5 passengers in the event of an accident or non-pre-existing illness
  • Legal assistance in the event of a road accident
  • Compensation for luggage lost by the airline
  • Flight cancellation insurance

This coverage is particularly relevant when driving in and around Doral, where proximity to major Miami highways, reversible lanes, and active school zone enforcement creates conditions that can be unfamiliar to first-time visitors.

If you need assistance during your Payless hire in Doral, contact Terrawind 24 hours a day, 7 days a week. Provide your full name, your Hola Car Rentals confirmation number, your current location in Doral or the surrounding area, and a brief description of the situation. Always contact the assistance line before incurring medical or legal expenses, as some reimbursements require prior authorisation.

What fuel policy applies to my Payless rental in Doral and where can I refuel before returning?

Your Payless hire in Doral follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for fuel during your Doral Payless hire:

  • At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on the hire agreement
  • Take a photo of the dashboard showing the odometer and fuel gauge
  • Use the correct fuel type as indicated in the vehicle (petrol or diesel)
  • Refuel within approximately 10 miles or 15 km of the Payless return location in Doral so the gauge does not drop before you arrive
  • Keep your final fuel receipt showing the date, time, and station address

Fuel prices in the Miami and Doral area tend to run approximately 10 to 20% above the U.S. National average, so factor this into your travel budget. If you return the Payless vehicle in Doral with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than pump prices, plus a refuelling service fee. Returning the car full is always the most cost-effective option.

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