Payless Car Hire
in Denver

Hola Car Rentals is the only premium partner of the top car hire brands operating in Denver, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Denver.

No. With Hola Car Rentals, all costs and charges for your booking in Denver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Denver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Denver International Airport (DEN) is not inside the Jeppesen Terminal. After collecting your baggage, follow the Rental Car signs to Level 5, Island 4, where you board the Payless courtesy shuttle. The shuttle ride to the rental facility at 25340 E 78th Ave, Denver, CO 80249 takes approximately 5 to 10 minutes, and shuttles run frequently.

To reach Island 4, use the east side outside doors (505 to 513) or the west side outside doors (504 to 512) on Level 5. Look for the Payless logo on the shuttle bus.

Once at the facility, present your driver's licence, credit card, and booking confirmation at the Payless counter to complete the hire process. Allow extra time beyond your flight arrival for baggage, the shuttle ride, and counter check-in, especially during busy travel periods at Denver.

To pick up your Payless hire car in Denver, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Payless counter in Denver. For licences in other non-English scripts, an IDP is strongly recommended even if not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter. The IDP is a translation only and must be carried alongside your original licence, never as a standalone document.

Yes, a major credit card is required at the Payless counter in Denver for the security authorisation hold.

The card must be a physical card in the main driver’s name, with the driver’s name printed on it. Debit cards, prepaid cards, and virtual or digital-wallet-only cards are not accepted for the authorisation hold at Payless in Denver.

A temporary authorisation of approximately US$300 to US$400 is typical for standard vehicles in the United States, though the exact amount is set by the Payless desk and may vary by vehicle class or season. This hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 working days.

Even if you prepaid your booking online, you must still present a physical credit card at the Payless counter in Denver at the time of collection. Bring a backup credit card in your name in case your primary card is declined.

Denver and the surrounding Colorado area use a fully cashless toll system. There are no cash booths on any toll road. Tolls are collected electronically using transponders or Licence Plate Tolling (LPT), where overhead cameras photograph your licence plate and bill the hire company.

Key toll roads near Denver that Payless renters may encounter include:

• E-470, a 47-mile loop around the Denver metro area including the route to Denver International Airport
• I-25 Express Lanes between US-36 and downtown Denver, with fares ranging from approximately US$0.50 to US$5.00 per trip
• US-36 Express Lanes and the Northwest Parkway

Your Payless hire vehicle in Denver will have an electronic toll device. At the counter you can choose an unlimited toll package (typically US$11 to US$25 per day depending on the programme) or pay per use. If you do not enrol in a programme, Payless will bill the undiscounted LPT toll amount plus an administrative fee per toll event to your credit card after the hire ends. Toll charges can appear on your statement days or even weeks after you return the vehicle in Denver.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Payless hire in Denver.

Denver-area toll roads such as E-470, the I-25 Express Lanes, and US-36 Express Lanes are fully cashless, so toll charges are common for renters driving around the metro area. The Tolls Cashback benefit helps offset those costs.

To claim your cashback after returning your Payless vehicle in Denver:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Payless hire agreement signed at collection, and a toll receipt or invoice showing charges paid

The refund is processed to your original payment method and typically takes 7 to 10 working days after approval. Claims submitted after 30 days are not accepted.

The minimum age to hire from Payless in Denver without a young-renter surcharge is 25. Drivers aged 21 to 24 may hire but will be charged a daily underage fee at the Payless counter in Denver.

For Payless in Denver, the additional driver fee structure also applies to age: additional drivers must generally be at least 25 years old at the time of collection. Drivers under 21 are not eligible to hire from Payless in Denver.

Drivers aged 21 to 24 should also be aware of vehicle class restrictions. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically restricted to renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger renters.

Colorado is not one of the states (like New York or Michigan) that legally requires hire companies to hire to drivers aged 18 and older, so the standard Payless policy of 21 as the minimum applies in Denver.

If your rate does not include a free additional driver, Payless in Denver charges US$13 per hire day plus taxes for each additional driver, with a maximum cap of US$65 plus taxes for the hire period.

To add an additional driver to your Payless hire in Denver:

• The additional driver must be present at the Payless counter at collection in Denver
• They must bring a valid driver’s licence and any required IDP
• They must be at least 25 years old at the time of collection for Payless
• Both the main driver and the additional driver must sign the hire agreement

Check your booking confirmation before arriving at the Payless counter in Denver. Some Hola Car Rentals rates include one additional driver at no extra cost, which will be clearly noted on your confirmation. If the confirmation shows the additional driver as included and you are still charged at the counter, keep all paperwork and contact support after the hire ends.

Payless hires in Denver follow a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Before leaving the Payless lot in Denver, check the fuel gauge with the agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge.

When returning your Payless vehicle in Denver, refuel within approximately 10 miles of the return location at 25340 E 78th Ave so the gauge does not drop below full before you arrive. Keep your final fuel receipt showing the date, time, and station address.

If you return the vehicle below the recorded starting level, Payless may charge:

• A fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices
• A refuelling service or administrative fee

For after-hours returns in Denver, leave the fuel receipt in the key envelope and keep a photo of the full gauge on your phone as evidence.

Yes, Denver has active automated traffic enforcement that Payless renters should be aware of before driving in the city.

Red light cameras operate 24 hours a day at four intersections in Denver:

• 6th Avenue and Kalamath Street (eastbound)
• 6th Avenue and Lincoln Street (eastbound)
• 8th Avenue and Speer Boulevard (westbound)
• 36th Avenue and Quebec Street (northbound)

Photo speed enforcement vans are also deployed in residential areas of Denver with speed limits of 35 mph or lower.

Additionally, Denver recently converted 13th and 14th Avenues between Quebec and Yosemite from one-way to two-way streets, with the speed limit lowered to 25 mph. Drivers unfamiliar with Denver should pay close attention to street direction signage in that corridor.

Any fines or traffic tickets incurred during your Payless hire in Denver are your responsibility and are not covered by CDW/LDW or any hire protection. Payless may pass the fine amount plus an administrative processing fee to your credit card after the hire ends.

Yes, one-way hires are possible with Payless in Denver, but a drop-off fee may apply depending on the route and destination.

When booking a one-way hire from Denver, the drop-off fee is shown during checkout under the section labelled as charges due at the destination. This fee is set by Payless and varies by route, distance, vehicle class, and season. It cannot be prepaid and is paid at the Payless counter in Denver or at the return location.

General patterns for one-way hires from Denver:

• Denver airport to Denver centre (or vice versa): often no drop-off fee
• Denver to another Colorado city: a drop-off fee typically applies
• Denver to another U.S. state: a drop-off fee usually applies and may be higher
• Cross-border hires (U.S. to Canada or Mexico): often restricted or require prior approval from Payless

Always review your booking confirmation to confirm whether a drop-off fee is listed before collecting your Payless vehicle in Denver. If you need to change your return location after booking, contact support as the fee may be recalculated.

Yes, roadside assistance is available for Payless hires in Denver, and most bookings made through Hola Car Rentals also include Travel Assistance at no extra cost.

For roadside emergencies with your Payless vehicle in Denver, such as a flat tyre, dead battery, or lockout, contact the Avis, Budget, and Payless roadside assistance line. The number is listed on your hire agreement and booking confirmation. Basic roadside assistance is included with your Payless hire, though premium coverage (RSN) may be an optional upgrade available at the Denver counter.

Travel Assistance through Hola Car Rentals (provided by Terrawind Global Protection) covers up to 5 passengers and includes:

• Medical cover for accidents and non-pre-existing illnesses
• Legal assistance in case of an accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To reach Travel Assistance 24 hours a day, call +1 888 980 9992 or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready. Note that this benefit does not apply to residents of the United States or Canada.

When collecting your Payless hire in Denver, you will be offered several insurance and protection options at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to or theft of the Payless vehicle in Denver. A deductible may apply unless your confirmation shows zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you cause to others while driving your Payless hire in Denver. Some U.S. states require a minimum level of liability, but Colorado does not mandate that hire companies include it by default, so adding supplementary liability is strongly recommended.
• Personal Accident Insurance (PAI): covers your own injuries as the driver.
• Personal Effects Coverage (PEC): covers personal belongings inside the vehicle.

CDW/LDW does not cover third parties, and LIS/ALI/SLI does not cover damage to the Payless vehicle itself. These are separate protections and work together. Check your Hola Car Rentals booking confirmation to see which coverages are already included in your Denver rate before accepting add-ons at the Payless counter.

To return your Payless hire car at Denver International Airport, follow the Rental Car Return signs from the motorway to the on-airport car parks near 78th Avenue. The Payless return area is at the facility located at 25340 E 78th Ave, Denver, CO 80249.

Before arriving at the Payless return area in Denver:

• Refuel within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy
• Keep your fuel receipt as proof of a full tank
• Remove all personal belongings from the vehicle

After dropping off the vehicle at the Payless facility in Denver, board the courtesy shuttle back to the Jeppesen Terminal. Shuttles run frequently and the journey takes approximately 5 to 10 minutes. Allow enough time before your flight for the shuttle and terminal check-in.

The usual grace period for returns is 30 minutes beyond your scheduled return time. Returning later than that may result in additional hourly or daily charges from Payless. If you need to return the vehicle after the Denver facility's opening hours, check your hire agreement for after-hours key drop instructions and take photos of the vehicle condition and fuel gauge before leaving.