Payless Car Hire in Boston

Hola Car Rentals is the only premium partner of the top car hire brands operating in Boston, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Boston.

No. With Hola Car Rentals, all costs and charges for your booking in Boston are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Boston charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Payless counter at Boston Logan International Airport (BOS) is located at the Rental Car Centre (RCC), 15 Transportation Way, East Boston, MA 02128. This is a consolidated facility shared by all major hire brands, including Payless, and is not inside any terminal building.

To reach the Payless counter after landing, follow these steps:

• After collecting your baggage, follow signs to Ground Transportation and Shuttle Bus on the lower level of your terminal
• Board one of the free blue On-Airport Shuttles (Routes 22, 33, or 55) marked Rental Car Centre
• Shuttles run approximately every 5 to 6 minutes during the day; Route 55 covers early morning and late evening hours
• The ride from the terminal to the RCC takes roughly 10 to 15 minutes including the wait
• Once at the RCC, proceed to the Payless counter to complete your hire agreement

The Payless location in Boston operates daily from 7:00 AM to 11:00 PM. There is no downtown Boston Payless location; the airport RCC is the sole Payless site serving Boston.

To pick up your Payless hire car in Boston, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A physical major credit card with the driver’s name printed on the card, for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation
• Round-trip flight or cruise tickets (required for visitors from outside the United States)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Payless Boston counter. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Payless counter in Boston. Debit cards and prepaid cards are not accepted for the authorisation hold.

Massachusetts uses a fully cashless toll system called EZDriveMA, which means there are no cash booths anywhere on Boston-area toll roads. All tolls are collected electronically. Key roads you are likely to encounter include the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, the Sumner Tunnel, the Callahan Tunnel, and the Tobin Memorial Bridge.

Your Payless hire vehicle in Boston will already have an electronic toll device installed. At the counter you have two options:

• Enroll in a toll programme (TollPass or equivalent): you pay a daily convenience fee of approximately US$3.95 per day you use a toll road, capped at around US$19.75 per rental period, plus the actual toll amounts
• Decline the programme: if you drive through a cashless toll, the system photographs your plate and bills the hire company, which then passes the charge to your card along with an administrative processing fee, typically 4 to 6 weeks after your hire ends

E-ZPass MA offers lower toll rates than out-of-state transponders or plate billing. For example, a full-length Mass Pike trip can cost US$7.45 with E-ZPass MA versus US$9.35 with an out-of-state pass. Massachusetts has no congestion charges or emissions zone fees.

Yes, you can claim a toll cashback refund on your Payless Boston hire. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

Given that Boston-area roads such as the Massachusetts Turnpike (I-90), the Ted Williams Tunnel, and the Tobin Memorial Bridge are fully cashless and tolled, this benefit is especially relevant for Payless hires in Boston.

To claim your refund:

• Email [email protected] within 30 days of returning your Payless vehicle in Boston
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the signed hire agreement from the Payless counter, and a toll receipt or invoice showing charges paid

The refund is capped at 5% of your booking total. For example, if your booking was US$500, the maximum refund is US$25. If your actual tolls were less than that cap, you receive the full toll amount back. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted.

Yes, a physical major credit card is required to pick up your Payless car in Boston. The card must be in the main driver’s name with the driver’s name printed on the card, and it must have sufficient available credit to cover the authorisation hold.

For a standard vehicle at the Payless Boston location, the typical deposit hold is approximately US$300 to US$400, though the exact amount is set by Payless at the counter and may vary by vehicle class or season.

Important points to bear in mind:

• Debit cards and prepaid cards are not accepted for the deposit hold at the Payless Boston counter
• Digital wallets such as Apple Pay or Google Pay are not accepted for the deposit
• The hold temporarily reduces your available credit until Payless releases it after you return the vehicle; your bank may take up to 15 working days to reflect the release
• Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your Payless Boston booking online, you must still present a physical credit card at the counter for the security hold.

When picking up a Payless hire at Boston Logan International Airport (BOS), your total cost includes more than just the base rate. Several airport-specific fees and taxes are added, which can increase your bill by roughly 15% to 20%.

Common charges at the Payless Boston airport location include:

• Airport Concession Recovery Fee (ACRF): typically 8% to 10% of the base hire rate, charged by Payless to recover the cost of operating at Logan Airport
• Customer Facility Charge (CFC): approximately US$4.62 to US$7.60 per hire day, covering the cost of the Rental Car Centre at 15 Transportation Way
• Massachusetts state sales tax: 6.25%
• City vehicle hire tax: approximately 1%

Your Hola Car Rentals booking confirmation will show which of these fees are included in your prepaid rate and which are due at the Payless counter in Boston. If your confirmation states Taxes and Fees: Included, you should not be billed separately for those items at pickup. If you are charged for something not listed on your confirmation, the No Extra Charges© guarantee may apply.

An International Driving Permit (IDP) is mandatory at the Payless Boston counter if your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script. In that case, you must carry both your original licence and the IDP together, as the IDP is a translation only and is not valid on its own.

If your licence is in English or uses a Latin (Roman) alphabet, an IDP is recommended but not strictly required for your Payless Boston pickup. However, having one can prevent delays or disputes at the counter.

Additional points to bear in mind:

• Obtain your IDP in your home country before travelling to Boston, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders
• All documents presented at the Payless counter must be physical originals; digital copies are not accepted
• The IDP must accompany your original licence at all times while driving in Massachusetts

If you are unsure whether your licence requires an IDP for your Payless Boston hire, contact Hola Car Rentals support before your trip to confirm.

Most Hola Car Rentals bookings, including Payless hires in Boston, include travel assistance coverage provided by Terrawind Global Protection at no extra cost. This benefit is particularly useful if you experience a medical emergency or other travel disruption while driving in the Boston area, including on complex routes such as I-93, I-90, or the tunnels connecting Logan Airport to the city.

Coverage typically includes:

• Travel and medical insurance for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

To use the assistance, call the 24/7 helpline at +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Payless hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Always review your booking confirmation for the exact terms and coverage limits that apply to your Boston hire.

Payless Boston hires follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for a smooth fuel return at the Boston Payless location:

• At pickup, check the fuel gauge with the Payless agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Rental Car Centre at 15 Transportation Way
• Refuel within approximately 10 miles of the Boston Logan RCC return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Boston RCC, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Payless vehicle in Boston without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. The Payless agent at the Boston counter can tell you the nearest petrol station to the RCC return location when you pick up the car.

Yes, you can add an additional driver to your Payless Boston hire, either at the time of booking or at the Payless counter in Boston when you pick up the vehicle.

Key rules for additional drivers at the Payless Boston location:

• The additional driver must be present at the Payless counter at pickup with a valid driver’s licence and any required IDP
• For Payless in Boston, additional drivers must generally be at least 25 years old
• If the additional driver fee is not included in your rate, Payless charges US$13 per hire day plus taxes, with a maximum cap of US$65 plus taxes
• Both the main driver and the additional driver must sign the hire agreement at the Boston counter

Check your Hola Car Rentals booking confirmation before arriving at the Boston Payless counter. If your rate includes an additional driver free of charge, it will be stated explicitly on the confirmation. Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover, so never allow an unlisted person to drive your Payless Boston hire.

Drivers under 25 years old are subject to a young-driver surcharge when hiring from Payless in Boston. The standard minimum age to hire without a surcharge is 25.

Here is what to expect at the Payless Boston counter based on your age:

• Drivers aged 21 to 24: eligible to hire but subject to a daily young-renter surcharge; vehicle class options are also restricted, generally limited to Economy, Compact, and Intermediate categories
• Drivers under 21: not eligible to hire from Payless in Boston under standard policy
• Drivers 25 and older: no surcharge applies

Massachusetts does not have a state law requiring hires to drivers under 21 (unlike New York or Michigan), so Payless in Boston follows the standard 21-minimum policy with a surcharge for those aged 21 to 24.

If you are between 21 and 24 and booking a Payless hire in Boston, Budget for the young-driver fee in addition to the base rate, taxes, and airport fees. Confirm the exact daily surcharge amount on your Hola Car Rentals booking confirmation or at the Payless Boston counter at pickup.

The Payless counter at Boston Logan Airport operates daily from 7:00 AM to 11:00 PM, seven days a week. The counter is located at the Rental Car Centre (RCC), 15 Transportation Way, East Boston, MA 02128, which is shared by all major hire brands at Logan.

For vehicle return at the Payless Boston location:

• Follow airport signage for Rental Car Return as you approach Logan Airport; signs will direct you to the RCC at 15 Transportation Way
• Return the vehicle to the Payless bay within the RCC and have a Payless agent inspect it with you
• Ensure the fuel gauge matches the level recorded on your hire agreement to avoid refuelling charges
• Request a printed or emailed final receipt from the Payless agent before leaving

If you plan to return the vehicle outside the 7:00 AM to 11:00 PM window, confirm after-hours key drop procedures directly with Payless at the Boston counter when you pick up the car. The standard grace period before late fees apply is typically 30 minutes past your scheduled return time. Returning significantly late may result in additional day charges from Payless.

Yes, one-way hires with Payless from Boston to another city are possible in many cases, but a drop-off fee may apply depending on your destination.

How one-way pricing works for Payless Boston hires:

• The drop-off fee is route-specific and varies by destination city, distance, vehicle class, and season
• For routes between different states or distant cities, a one-way fee is common and will appear in the To Pay at Destination section of your Hola Car Rentals booking confirmation
• For shorter same-region routes, there may be no drop-off fee, but this depends on the specific Payless route
• Cross-border one-way hires (for example, Boston to Canada) may be restricted or require special authorisation from Payless

When booking your Payless one-way hire from Boston on the Hola Car Rentals website, select your different return location during the search. The system will display any applicable drop-off fee on the rate details page before you confirm. This fee cannot be prepaid and is not covered by No Extra Charges© unless it was not disclosed on your confirmation. If the Payless counter in Boston charges a different amount than shown on your confirmation, keep all paperwork and contact Hola Car Rentals support.