National Car Hire
in Maryland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Maryland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Maryland.

No. With Hola Car Rentals, all costs and charges for your booking in Maryland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Maryland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

National Car Hire operates at Baltimore-Washington International Airport (BWI) in Maryland, with the counter located at 7434 New Ridge Rd, Hanover, MD 21076.

Emerald Club members can take advantage of the Emerald Aisle programme, which allows you to select your own vehicle from a designated area without queuing. For returns, National at BWI offers Drop and Go, a quicker return process also available to Emerald Club members.

To locate the National counter at BWI, follow the car hire signage inside the terminal towards the car hire area. If you are unsure of the exact route, check your booking confirmation for any specific pick-up instructions, or ask airport staff for directions to the car hire facilities.

To collect your National hire car in Maryland, you must bring the following physical documents to the counter:

• A valid, original driving licence in the main driver’s name
• A major credit card with the driver’s name printed on it, for the authorisation hold
• A passport or valid government photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driving licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For all other non-English licences, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence at all times.

All documents presented at the National counter in Maryland must be physical originals. Digital copies are not accepted.

Yes, Maryland has several toll roads that National hire car drivers will encounter, and the state operates primarily cashless toll systems.

Major tolled facilities in Maryland include:

• Fort McHenry Tunnel (I-95): US$3 to US$6
• Baltimore Harbour Thruway Tunnel (I-895): US$3 to US$6
• Governor Harry W. Nice Memorial Bridge (US-301): US$4.50 to US$9
• John F. Kennedy Memorial Highway (I-95): US$6 to US$12
• William Preston Lane Jr. Memorial (Bay) Bridge: US$2.50 with E-ZPass
• Intercounty Connector (MD 200): US$0.07 to US$0.35 per mile

Maryland uses E-ZPass as its primary electronic toll system. If you do not enrol in a toll programme, cameras capture your licence plate and a mailed invoice is sent. Unpaid tolls can result in civil penalties and vehicle registration suspension.

National offers a TollPass programme in Maryland at US$4.95 per day, plus actual tolls, with a maximum charge of US$34.65 for the hire period. Alternatively, you can use the Pay-by-Plate system, though it typically costs more and includes administrative fees.

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which allows you to recover up to 5% of your total booking value for tolls paid during your National hire in Maryland.

Maryland has several cashless toll roads, including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway, so toll costs can accumulate quickly. This benefit helps offset those expenses.

To claim your cashback:

• Email [email protected] within 30 days of returning your vehicle
• Use the subject line: Tolls Cashback, followed by your reservation number
• Attach your Hola Car Rentals confirmation, the signed hire agreement, and a toll receipt or invoice showing charges paid during the hire

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your booking; you still pay tolls normally and claim reimbursement afterwards.

National Car Hire offers a TollPass programme for drivers in Maryland, which covers the state’s cashless toll roads including the Fort McHenry Tunnel, the Bay Bridge, and the Kennedy Memorial Highway.

The TollPass programme works as follows:

• Daily convenience charge: US$4.95 per day
• Maximum charge for the hire period: US$34.65
• Actual toll costs are added on top of the daily fee

If you choose not to enrol in TollPass, your National hire vehicle in Maryland will still be identified by plate-based billing when you pass through cashless toll plazas. The toll agency captures your licence plate and sends a mailed invoice. The hire company then passes those charges to your credit card, often with additional administrative or processing fees, which can make the pay-per-use option more expensive than enrolling upfront.

You can also use NextPass by adding your hire vehicle’s licence plate to their app and paying tolls directly. If you use your own toll solution, inform the National counter representative at pick-up so they can deactivate the vehicle’s default toll device and help you avoid duplicate charges.

The minimum age to hire a National vehicle in Maryland without a young-driver surcharge is 25. Drivers aged 21 to 24 can hire but will be charged a daily underage fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee for drivers under 25 is US$15 per day, plus applicable taxes. Vehicle class restrictions also apply: most premium, luxury, full-size SUV, minivan, and convertible categories are limited to drivers aged 25 and older.

Maryland does not fall under the special exceptions that apply in New York or Michigan, where state law requires hire companies to serve drivers aged 18 and older. In Maryland, the standard policy applies.

To hire as a driver under 25 with National in Maryland, you still need:

• A valid driving licence in good standing
• A major credit card in your name with your name printed on the card
• An eligible vehicle class such as economy, compact, or intermediate

Budget for the daily surcharge when comparing rates, as it can significantly affect the total cost of your hire.

When you pick up your National hire car in Maryland, the counter will place a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.

For standard vehicles in the United States, typical holds range from US$300 to US$400, though the exact amount varies by vehicle class, location, and season. Premium or speciality vehicles may carry higher holds.

Important requirements for the deposit at National in Maryland:

• The card must be a major credit card, not a debit or prepaid card
• The card must be in the main driver’s name, with the driver’s name printed on the card
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the vehicle and the hire agreement closes, the hold is released. Your bank or card issuer controls when the credit reappears on your account, which can take up to 15 working days. Bringing a backup credit card is recommended in case your primary card is declined.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, which can be valuable if you experience an emergency while driving your National hire in Maryland.

Coverage typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit is particularly useful if you are driving on Maryland highways such as I-95 or crossing the Bay Bridge and encounter an unexpected medical situation or accident far from a major city.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this cover. It also does not cover damage to the National hire vehicle itself; that is handled by CDW or LDW.

Yes, you can add an additional driver to your National hire in Maryland, either as part of your rate or by paying a fee at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day, plus applicable taxes, when not included in your rate. Check your booking confirmation to see whether an additional driver is already included at no extra cost.

Requirements for adding a driver at the National counter in Maryland:

• The additional driver must be present at pick-up
• They must present a valid driving licence
• They must meet the minimum age requirements for Maryland
• If their licence uses a non-Latin alphabet, an International Driving Permit is required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the National hire agreement in Maryland are covered by protections such as CDW or LDW. If someone drives who is not named on the contract, coverage may be void and additional charges could apply. You cannot add a driver remotely after pick-up; the person must be present at the counter.

National hire in Maryland follows a Full-to-Full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees on your National hire in Maryland:

• Check the fuel gauge with the agent at pick-up and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location at BWI (7434 New Ridge Rd, Hanover) before dropping off
• Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, National may charge you for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.

If the tank was not full at pick-up, ask the agent to record the exact level on the agreement. You are only required to return it at that same level, not necessarily full.

Yes, one-way hires are generally possible with National in Maryland, but a drop-off fee may apply depending on your return location.

Common patterns for one-way hires from Maryland:

• Returning to a different city or state typically incurs a drop-off fee, which varies by route, vehicle class, and season
• Some short-distance routes between nearby airports may not carry a fee, but this depends on the specific route
• Cross-border hires, such as driving from Maryland into Canada, may be restricted or require prior authorisation from National

The drop-off fee for your National hire will be shown during the booking process under the section labelled as charges due at the destination. It will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly at the counter.

If you need to change your return location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the partner and may result in a higher fee or limited availability. Always check your hire agreement for any territory restrictions before driving across state lines.

If you return your National hire car in Maryland after the agreed drop-off time, a grace period of approximately 30 minutes typically applies, though this is not guaranteed at every location.

If you exceed the grace period, National may charge you for extra time, which could be billed as additional hours or a full extra day, plus any applicable late fees. These charges are separate from your prepaid rate and are due at the counter or billed to your card on file.

If you know you will be late returning your National vehicle in Maryland:

• Contact the hire location directly as soon as possible
• Ask about extending your hire to avoid late fees
• Be aware that extensions are subject to vehicle availability and may reprice your hire

For after-hours returns at BWI, National offers a Drop and Go service for Emerald Club members. If you are not an Emerald Club member and the counter is closed, follow the key drop instructions provided in your hire agreement and keep a photo of the vehicle condition and fuel gauge at the time of return.

Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover can be included with your National hire in Maryland, depending on the rate plan you selected. Check your booking confirmation to confirm whether CDW or LDW is listed and whether a deductible applies.

CDW and LDW typically cover:

• Damage to the National hire vehicle from a collision or covered incident
• Theft or vandalism of the vehicle
• Repairs up to the vehicle's value, minus any applicable deductible

CDW and LDW do not cover:

• Damage or injury caused to third parties, which requires separate liability cover such as LIS or SLI
• Prohibited use such as off-road driving, drink-driving, or driving in restricted areas
• Tires, wheels, undercarriage, or roof damage unless explicitly included
• Incidents involving drivers not listed on the National hire agreement in Maryland

If an incident occurs during your Maryland hire, prioritise safety, contact local authorities if needed, and notify National immediately using the number on your hire agreement. Delays in reporting can invalidate your cover.