National Car Hire
in Burlington

Hola Car Rentals is the only premium partner of the top car hire brands operating in Burlington, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Burlington.

No. With Hola Car Rentals, all costs and charges for your booking in Burlington are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Burlington charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The National hire car counter at Burlington International Airport (BTV) is located inside the terminal at 1200 Airport Dr, South Burlington, VT 05403, near the baggage claim area. After collecting your bags, follow the hire car signs to the National counter. Once paperwork is complete, the vehicle lot is within walking distance of the terminal, so no shuttle or bus is required.

This on-site setup at Burlington Airport makes the pickup process straightforward. Plan for roughly 15 to 30 minutes from baggage claim to driving away, depending on counter wait times.

Specific published hours for the National counter at Burlington Airport (BTV) are not listed by the partner, but comparable airport counters at Burlington operate roughly 7:00 AM to 12:15 AM daily. If you are arriving outside those windows, plan accordingly.

For after-hours returns of your National hire in Burlington, a key drop box is available at the airport counter in the main terminal. When dropping off after hours, note the fuel gauge and odometer, leave the keys in the designated National drop box, and park in the marked National spaces. Keep a photo of the dashboard and your fuel receipt as documentation.

If your flight is delayed by less than 24 hours, National will hold your Burlington reservation. For delays beyond 24 hours, contact support as soon as possible to avoid losing your booking.

Vermont has no interstate toll highways, so driving around Burlington on major roads with your National hire will not trigger any electronic toll charges. The only toll facilities in Vermont are three seasonal mountain toll roads: Mt. Equinox Skyline Drive, Burke Mountain toll road, and Mt. Mansfield toll road near Stowe.

• Mt. Equinox Skyline Drive: US$20 per car plus US$5 per extra passenger, paid in cash at the gate
• Burke Mountain toll road: US$5 per vehicle or US$15 all-day pass, paid in cash
• Mt. Mansfield toll road: US$26 per car plus US$9.50 per extra passenger, credit card only

These are manual pay-at-gate roads with no cameras or plate-based billing, so no toll invoices or surcharges will appear on your National hire bill afterwards. The electronic toll programmes offered by hire companies (such as PlatePass) are not relevant for Burlington-area driving since Vermont has no cashless highway tolls.

If you drive your National hire into neighbouring states such as New York or Massachusetts, electronic tolls may apply. In that case, you can use the toll device in the vehicle or pay manually where available.

Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including National hires in Burlington. You can get up to 5% of your total booking value back for tolls paid during your hire period.

Because Vermont has no highway toll roads near Burlington, this benefit is most useful if you drive your National hire into neighbouring states such as New York or Massachusetts where electronic or cash tolls apply. If you pay any tolls during your trip, you can claim the cashback after returning the vehicle.

To claim:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from National, and a receipt or statement showing the toll charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Late submissions beyond 30 days are not accepted.

To pick up your National hire car in Burlington, you must present the following physical documents at the counter:

• A valid, unexpired driver's licence (original, not digital) in the main driver's name
• A major credit card with the driver's name printed on the card, for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets if you are visiting from abroad

If your driver's licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is required alongside your original licence. The IDP is a translation only and cannot be used without the original licence.

All documents must be physical. Digital versions shown on a phone or tablet are not accepted at the National counter in Burlington. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Burlington has undergone significant road redesigns that can surprise drivers unfamiliar with the area, especially when picking up a National hire and heading into the city.

• Several key streets have been converted to one-way traffic, including South Winooski Avenue (southbound only since late 2025)
• Champlain Parkway is closed to all traffic on weekdays through summer 2026, requiring detours
• Main Street is undergoing a major revitalisation with seasonal construction pauses through summer 2026
• Many downtown streets have been narrowed from four lanes to two or three, with added bike lanes and tightened turn radii
• The I-89 Exit 16 diverging diamond interchange on US 2/7 uses a non-standard ramp layout that can confuse first-time drivers

Burlington also has a strong bike and pedestrian culture downtown, with 25 mph speed limits on new parkways and flashing yellow arrow signals at intersections. These differ from typical UK urban driving norms. Before heading out in your National hire, check Burlington's current detour map for real-time road closure updates, as construction patterns shift seasonally.

Yes, you can add an additional driver to your National hire in Burlington, either as part of your rate or for a fee paid at the counter.

For National, Alamo, and Enterprise, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some Hola Car Rentals rate plans include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge to confirm whether it is included.

Requirements for adding a driver at the Burlington National counter:

• The additional driver must be present at pickup with a valid, unexpired driver's licence
• If their licence uses a non-Latin alphabet, an IDP is also required
• Both the main driver and the additional driver must sign the hire agreement
• The additional driver must meet the minimum age requirements

Only drivers listed on the National hire agreement are covered by protections such as CDW/LDW. If someone not on the contract drives the vehicle, coverage may be void.

Yes, a physical major credit card in the main driver's name with the driver's name printed on the card is required for the security deposit authorisation hold at the National counter in Burlington. Debit cards, prepaid cards, and virtual or digital-only cards are not accepted.

For standard vehicles in the United Kingdom, the typical security hold is approximately US$300 to US$400, though the exact amount is set by National at the Burlington counter and may vary by vehicle class or season.

Key points to bear in mind:

• The hold reduces your available credit until National releases it after the hire ends
• Your bank controls how quickly the hold disappears, which can take up to 15 business days
• Even if you prepaid your booking, you still must present a physical credit card at pickup
• Bring a backup credit card in your name in case your primary card is declined
• Notify your bank of your travel plans to prevent fraud blocks on the authorisation

Yes, most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, which can help in situations such as a breakdown or accident while driving your National hire near Burlington or anywhere in Vermont.

Coverage typically includes:

• Medical assistance for up to 5 passengers (non-pre-existing conditions and accidents)
• Legal assistance in case of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This benefit does not cover damage to the National hire vehicle itself (that is handled by CDW/LDW) or third-party liability to others (handled by LIS/ALI/SLI).

Important: this coverage applies only to non-North American customers. Residents of the United Kingdom and Canada do not qualify for this benefit.

If you need assistance while driving your National hire in or around Burlington, contact Terrawind 24/7 at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Yes, one-way hires are available with National, allowing you to pick up in Burlington and return the vehicle to a different location. A drop-off fee may apply depending on the route, distance, and vehicle class.

The drop-off fee is route-specific and is shown during the booking process under the to pay at destination section. It is not included in any rate plan and cannot be prepaid. Common patterns:

• Burlington to another Vermont city: a drop-off fee may apply depending on distance
• Burlington to a different state: a drop-off fee typically applies and varies by distance and car class
• Cross-border returns (for example, to Canada): may be restricted or carry higher fees depending on National's policy

If you need to change your drop-off location after booking, contact support as soon as possible. Mid-hire route changes must be approved by the partner and may increase the fee. Always verify the drop-off fee on your confirmation before pickup at the Burlington National counter.

Yes, drivers under 25 renting from National in Burlington are subject to a young-driver surcharge. National, along with Alamo and Enterprise, charges US$15 per day plus applicable taxes for drivers aged 21 to 24.

Vermont does not have a state law requiring rentals to drivers under 21, so the minimum age at the Burlington National counter follows National's standard policy. Drivers aged 21 to 24 can rent but will pay the daily surcharge and face vehicle class restrictions. Most premium, full-size, luxury, and speciality vehicles are limited to renters aged 25 and older.

Vehicle classes typically available to under-25 renters include economy, compact, and intermediate sedans or SUVs. If you are unsure whether a specific category is available for your age at the Burlington location, confirm before booking.

All other standard requirements still apply regardless of age: a valid driver's licence, a major credit card in the main driver's name for the deposit, and any required IDP if your licence uses a non-Latin alphabet.

National hires in Burlington follow a full-to-full fuel policy. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, confirm the fuel level with the National agent and ensure it is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Burlington Airport return location before dropping off
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at Burlington Airport, leave the receipt in the key drop envelope and keep a photo of the full gauge

If you return the National vehicle without a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Using the correct fuel type is also important, as wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.

When renting from National in Burlington, two main protections are worth reviewing before you pick up the vehicle.

Collision Damage Waiver (CDW/LDW) reduces your financial liability for damage to the National hire car caused by a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the National hire in Burlington or elsewhere in Vermont. Some UK states require a minimum level of liability cover, but not all do. Hola Car Rentals strongly recommends adding supplemental liability cover (up to US$300,000) to your booking.

Key points:

• CDW/LDW covers the hire vehicle; LIS/ALI/SLI covers third parties
• Neither covers your personal injuries (that requires PAI) or your belongings (that requires PEC)
• Only drivers listed on the National hire agreement in Burlington are covered
• Driving in restricted areas or with an unlisted driver can void cover

Review your Hola Car Rentals confirmation to see which protections are included in your selected rate before arriving at the Burlington National counter.