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Frequently Asked Questions
What does my minivan hire in New Brunswick through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in New Brunswick, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in New Brunswick.
Will I face unexpected charges when I hire a minivan in New Brunswick through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in New Brunswick are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in New Brunswick charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Are there toll roads to worry about when renting a minivan in New Brunswick?
No, there are no toll roads in New Brunswick, so you will not encounter any toll charges, toll transponders, or toll programmes during your minivan hire in New Brunswick.
This makes driving a minivan in New Brunswick straightforward compared to other Canadian provinces. Ontario operates the 407 ETR toll highway, and Prince Edward Island charges a round-trip toll of CAD50.25 on the Confederation Bridge. New Brunswick has none of these systems.
If your trip extends beyond New Brunswick into neighbouring provinces, verify toll requirements for each province you plan to visit, as policies vary significantly across Canada. The Tolls Cashback benefit included with your booking can still reimburse you up to 5% of your total booking value for any tolls paid in other provinces during your minivan hire period.
What documents do I need to pick up a minivan hire in New Brunswick?
To pick up a minivan hire in New Brunswick, you must present the following documents at the counter. All documents must be physical originals; digital copies are not accepted.
- A valid, unexpired driver’s licence with a photograph, in the main driver’s name
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from outside Canada
If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required for minivan hire in New Brunswick.
The IDP is a translation document only and cannot be used without your original licence. Obtain it in your home country before travelling.
What is the minimum age to rent a minivan in New Brunswick?
The minimum age to rent a minivan in New Brunswick is 21 years old, but drivers under 25 face important restrictions that are specific to minivan hires.
At several major hire brands operating in New Brunswick, drivers aged 21 to 24 are not permitted to rent minivans at all. This is an insurance-based restriction applied to larger vehicle categories. At Budget, for example, drivers aged 21 to 24 are explicitly excluded from renting minivans and 12-passenger vans.
Where a young driver aged 21 to 24 is permitted to rent other vehicle types, an underage surcharge applies. At Budget in New Brunswick, this surcharge is US$27 per day. Drivers in this age group must also present a major credit card (debit cards are not accepted) and a valid driver’s licence, both in the renter’s name.
Drivers aged 25 and over face no age-based surcharges or vehicle restrictions when renting a minivan in New Brunswick. Additional drivers added to a minivan hire in New Brunswick must also meet the minimum age requirements set by the hire brand at the counter.
How does the Tolls Cashback benefit work for a minivan hire in New Brunswick?
Yes, the Tolls Cashback benefit is included with every minivan hire booking in New Brunswick, even though New Brunswick itself has no toll roads.
If your minivan hire in New Brunswick takes you into neighbouring provinces that do have tolls, such as Quebec or Ontario, you can claim reimbursement of up to 5% of your total booking value for tolls paid during the hire period.
To claim your cashback after returning the minivan, follow these steps:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid
- Include your full name, travel dates, and the last 4 digits of the card used for the booking
Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
How much is the security deposit for a minivan hire in New Brunswick?
When picking up a minivan hire in New Brunswick, the hire partner will place a temporary authorisation hold on your credit card at the counter. For hires in Canada, typical holds range from CAD300 to CAD500, though some locations may require a hold of approximately CAD750, and larger vehicles such as minivans may attract a higher hold amount.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the minivan, once the hire agreement is closed. Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days.
Key requirements for the deposit on your New Brunswick minivan hire:
- A physical, major credit card in the main driver’s name with the driver’s name printed on the card
- Sufficient available credit to cover the hold plus any expected charges
- Debit cards, prepaid cards, and virtual cards are not accepted for the deposit
Bring a backup credit card in your name in case your primary card is declined. Even if you prepaid your minivan hire online, a physical credit card is still required at the counter in New Brunswick.
Where can I pick up a minivan hire in New Brunswick?
Minivan hires in New Brunswick are available primarily at airport locations in Moncton and Saint John, which are the two main cities with consistent minivan inventory. Airport locations in these cities typically carry the largest selection of minivans, including 7-passenger and 12-passenger models from brands such as Enterprise, Budget, and Avis.
Availability across the rest of New Brunswick is limited. Minivan hires are not consistently offered province-wide, so if you need a minivan in New Brunswick, booking at an airport location in Moncton or Saint John gives you the best chance of securing the vehicle class you need.
To find your specific pickup counter at the airport, check your booking confirmation for the operating brand name, then follow the car hire signs inside the terminal. If you are unsure which counter to go to, airport information desks and courtesy phones near the hire area can direct you to the correct location.
Counter hours vary by location and brand. Contact the specific branch directly to confirm operating hours before your arrival, especially if you are arriving late or on a holiday.
What driving rules should I know before renting a minivan in New Brunswick?
Before driving a minivan in New Brunswick, there are a few local rules worth knowing to stay compliant on the road.
- Speed limits are 50 km/h in urban areas and 80 km/h on motorways outside cities, unless otherwise posted
- New Brunswick has no toll roads, so no toll transponder or toll programme is needed for driving within the province
- Road conditions on major routes are monitored and updated in real time through the NB511 system, which reports winter maintenance, construction, and closures
- In winter, road conditions can deteriorate quickly; following distances of 2 to 3 seconds are advised under normal conditions, with greater distances recommended when conditions worsen
New Brunswick roads are paved highways and urban streets well suited to a standard minivan. There are no province-specific restrictions targeting minivan hires beyond the general age and licensing rules that apply to all hire vehicles.
If you plan to drive your minivan beyond New Brunswick into other Canadian provinces, check whether any cross-border restrictions apply to your hire agreement before departing.
Is third-party liability insurance included in a minivan hire in New Brunswick?
Yes, provincial law in Canada requires every hire vehicle to carry third-party liability cover, so a statutory minimum level of liability insurance is included by default when you hire a minivan in New Brunswick.
This means your minivan hire in New Brunswick comes with basic third-party liability protection that covers bodily injury and property damage you may cause to others while driving. However, the statutory minimum may not be sufficient for all situations, and you can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection limits.
It is important to understand what each type of cover does:
- Third-party liability (LIS/ALI/SLI) covers injury or property damage you cause to other people and their vehicles
- Collision Damage Waiver (CDW/LDW) covers damage to the hire minivan itself and is a separate protection
- Neither covers your own personal injuries or belongings
Review your booking confirmation before picking up your minivan in New Brunswick to confirm exactly which covers are included in your rate and whether any excess applies.
Does Travel Assistance cover a breakdown during a minivan hire in New Brunswick?
Yes, most bookings include Travel Assistance provided by Terrawind Global Protection, which can help in situations such as a breakdown or accident during your minivan hire in New Brunswick. However, this benefit does not apply to Canadian or US residents; it is available only to travellers from outside North America.
If you qualify and experience an emergency while driving your minivan in New Brunswick, such as an accident on a motorway or a medical situation in a remote area of the province, contact the assistance line immediately:
- Phone (24/7, toll-free or collect): +1 888 980 9992
- WhatsApp: +1 208 910 1001
- Email: [email protected]
When you call, provide your full name, your Hola Car Rentals confirmation number, your current location in New Brunswick, and a brief description of what happened. Follow the coordinator's instructions before incurring expenses, as some reimbursements require prior authorisation.
Core benefits typically include travel medical cover for up to 5 passengers, legal assistance in case of an accident, compensation for luggage lost by the airline, and flight cancellation insurance. This cover does not apply to damage to the hire minivan itself; that is handled by CDW/LDW.
What is the fuel policy for a minivan hire in New Brunswick?
The standard fuel policy for a minivan hire in New Brunswick is Full-to-Full. You receive the minivan with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your New Brunswick minivan hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at the start of the hire
- Refuel within approximately 15 km of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the minivan in New Brunswick below the recorded starting level, you may be charged for the fuel shortfall at the hire partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
If the minivan was not full at pickup, ask the agent to record the exact level on the agreement and return it at that same level.
Can I add an additional driver to my minivan hire in New Brunswick?
Yes, you can add an additional driver to your minivan hire in New Brunswick, either as an included benefit depending on your rate, or by paying a daily fee at the counter.
If your booking confirmation states "Additional driver free of charge," the first additional driver is included at no extra cost. If it is not included, the daily fees charged at the counter in New Brunswick vary by brand:
- Avis, Budget, Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, Enterprise: US$15 per day
For minivan hires in New Brunswick, the additional driver must be present at the counter at pickup with a valid driver’s licence and any required ID. At Avis, Budget, and Payless, additional drivers must be at least 25 years old. Any driver not listed on the hire agreement is not covered by the hire protections, including CDW/LDW.
If you need to add a driver after pickup, visit a branch location to update the agreement.
Can I pick up a minivan in one New Brunswick city and return it in another?
Yes, one-way minivan hires within New Brunswick are possible, but a drop-off fee may apply depending on the pickup and return locations you select.
For a minivan hire in New Brunswick, the drop-off fee is route-specific and varies by hire brand, the cities involved, the season, and the vehicle class. Larger vehicles such as minivans can carry higher repositioning fees than standard cars.
To check whether a drop-off fee applies to your specific New Brunswick minivan route:
- During the booking process, select your different pickup and return locations
- On the rate details page, look for a "Drop-Off Fee" listed under the "To pay at destination" section
- If no fee appears, no drop-off charge applies to that route
The drop-off fee cannot be prepaid and is paid at the counter when you pick up the minivan. If the counter charges a different amount than what appeared on your booking confirmation, keep all paperwork and contact support after the hire. The No Extra Charges© guarantee covers undisclosed fees.
If you are considering driving your New Brunswick minivan hire into another Canadian province, check whether cross-border driving is permitted under your hire agreement before departing.
Is the booked minivan model guaranteed for my New Brunswick hire?
No, the specific minivan model shown during booking is not guaranteed for your New Brunswick hire. Hire companies in New Brunswick book by vehicle category rather than by exact model.
This means that when you book a 7-passenger minivan in New Brunswick, you are guaranteed a vehicle within that category, but the exact make and model (for example, a Dodge Grand Caravan versus a Chrysler Pacifica) may vary depending on what is available at the location on your pickup date.
In some cases, if the booked category is unavailable, the hire partner may substitute a similar or upgraded vehicle at no extra cost. The key details that remain consistent are the passenger capacity and general vehicle class you selected.
If you have specific requirements for your minivan hire in New Brunswick, such as a particular seating configuration or equipment level, contact the hire branch directly before your pickup date to check availability. Availability of specific minivan models in New Brunswick is most reliable at airport locations in Moncton and Saint John, where inventory tends to be larger than at city-centre branches.
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