VERIFIED REVIEWS
Frequently Asked Questions
What does my minivan hire in Montreal through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Montreal, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Montreal.
Will I face unexpected charges when I hire a minivan in Montreal through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Montreal are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Montreal charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my minivan hire at Montreal-Trudeau Airport (YUL)?
After landing at Montreal-Trudeau International Airport (YUL), follow these steps to reach your minivan hire counter.
- After baggage claim, head to Exit Door 28 on the Arrivals Level and follow the outdoor walkway signs towards P4 Parking.
- Take the P4 Shuttle at stop 3, which runs to the consolidated hire facility in the P4 Parking lot where brands such as Avis, Budget, and Enterprise operate their counters.
- Enterprise uses a separate shuttle: Door 10 from 5:00 AM to 2:00 PM, or the Marriott ramp after 2:00 PM.
- Budget customers can call the location upon arrival for free collection; vehicles are parked on-site just outside the hire building.
Allow 30 to 60 minutes from landing to driving away in your Montreal minivan, depending on baggage wait times, shuttle frequency, and counter queues. Bring your booking confirmation, physical driver’s licence, and a major credit card in the main driver’s name.
What documents do I need to pick up a minivan hire in Montreal?
To collect your minivan hire in Montreal, you must present all of the following physical documents at the counter.
- A valid, original driver’s licence (not a digital copy) in the main driver’s name.
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
- A major credit card with the driver’s name printed on the physical card, used for the authorisation hold.
- A valid passport or government-issued photo ID.
- Your booking confirmation or printed voucher if required by the partner.
- Round-trip flight or cruise tickets (required for visitors from outside Canada).
Digital documents are not accepted at any Montreal minivan hire counter. Visitors from countries with Latin-alphabet licences can generally drive in Quebec on their foreign licence, but an IDP is still recommended if the licence is not in English or French. Obtain your IDP in your home country before travelling.
How do toll roads work when hiring a minivan in Montreal?
Quebec operates a cashless toll system, meaning you cannot pay with cash at toll booths. All payments must be made electronically or online.
When you hire a minivan in Montreal, your hire vehicle comes equipped with an electronic toll device. At the counter you have two options.
- Enroll in the hire company's toll programme. Avis charges a flat fee of CA$ 17.00 plus GST/HST per hire, plus actual toll amounts billed at the maximum prevailing rate set by the toll authority. Charges from Avis can take 4 to 8 weeks to appear on your statement.
- Enterprise offers a TollPass service with a convenience charge of US$3.95 to US$4.95 per day, capped at US$30 per hire period, plus actual toll amounts.
If you choose not to enrol in a toll programme and drive through a cashless toll road in your Montreal minivan, the hire company will bill the toll amount plus administrative processing fees to your credit card after the hire ends. Driving through tolls without a valid payment method may also result in fines under the hire agreement terms.
Can I get a cashback refund on tolls paid during my Montreal minivan hire?
Yes, every minivan hire booked through Hola Car Rentals in Montreal includes Tolls Cashback, which reimburses you up to 5% of your total booking value for tolls paid during the hire period.
Since Quebec uses a cashless toll system, toll charges can accumulate quickly on common routes. Here is how to claim your refund after returning your Montreal minivan.
- Email [email protected] within 30 days of returning the vehicle.
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
- Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges paid.
- Include your full name, travel dates, and the last 4 digits of the card used for the booking.
Hola Car Rentals will reimburse the lesser of the total tolls paid or 5% of your booking total. For example, if your Montreal minivan booking totalled CA$ 600, the maximum cashback is CA$ 30. Refunds are processed to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.
What is the security deposit for a minivan hire in Montreal?
When you pick up your minivan hire in Montreal, the hire company places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hold is released after you return the vehicle.
For Canada, typical security deposit holds range from CA$ 300 to CA$ 500, though some Montreal locations may require a minimum authorisation of approximately CA$ 750, particularly for larger vehicles such as a minivan.
- Only a major credit card with the driver’s name physically printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted.
- The card must be in the main driver’s name and have sufficient available credit to cover the hold plus any expected charges.
- After returning the Montreal minivan, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.
Bring a backup credit card in case your primary card is declined. Notify your bank of your travel plans to prevent fraud blocks on in-person authorisations in Canada.
Are there winter driving rules I should know before hiring a minivan in Montreal?
Yes, Montreal has strict seasonal regulations that directly affect minivan hire drivers, especially during winter months.
- Quebec law requires winter tyres on all vehicles from 1 December to 15 March. Hire minivans in Montreal are equipped with winter tyres during this period, so you do not need to arrange this separately, but confirm with the hire partner at the counter.
- Montreal enforces citywide snow removal bans that can be activated at any time during winter. Temporary no-parking signs are posted across the city, and vehicles including minivans are towed regardless of size if left in a snow removal zone. Check local signage carefully each time you park.
- In nearby Longueuil, a full street parking ban applies from midnight to 6:00 AM during active snow removal notices.
As a minivan driver in Montreal, be aware that larger vehicles face stricter enforcement in some zones, and fines for violations in bus or disabled zones can reach CA$ 308 plus towing costs. Montreal's parking enforcement operates 24 hours a day, 7 days a week, which is more aggressive than most other Canadian cities. Always check posted signs before leaving your Montreal minivan unattended.
Can I add an additional driver to my minivan hire in Montreal?
Yes, you can add an additional driver to your minivan hire in Montreal, either as part of your rate or by paying a fee at the counter.
Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads "Additional driver free of charge." If it is not included, the per-day fees for a Montreal minivan hire are as follows.
- Avis, Budget, and Payless: CA$ 13 per hire day plus taxes, capped at CA$ 65 plus taxes. Additional drivers must be at least 25 years old for these brands.
- Hertz, Thrifty, and Dollar: CA$ 13.50 per hire day plus taxes, capped at CA$ 189 plus taxes.
- Alamo, National, and Enterprise: CA$ 15 per day plus taxes, with no stated cap.
The additional driver must be present at the Montreal minivan pickup counter with a valid physical driver’s licence and any required IDP. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the minivan without being listed on the agreement will not be covered by the hire protections.
What fuel policy applies to minivan hires in Montreal?
Minivan hires in Montreal follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During the hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate significant charges.
- Before returning your Montreal minivan, refuel within approximately 15 km of the return location so the gauge does not drop below full during the drive back.
- Keep your final fuel receipt showing the date, time, and station address as proof in case of a dispute.
If you return the minivan in Montreal with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns at YUL, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.
Is there an emergency assistance service included with my Montreal minivan hire?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which covers up to 5 passengers in your Montreal minivan in the event of a medical emergency, accident, or other covered situation.
This benefit is particularly relevant when driving a minivan in Montreal, where winter road conditions, highway interchanges, and unfamiliar one-way street systems can create unexpected situations far from the city centre.
Core benefits typically include:
- Medical coverage for accidents and non-pre-existing illnesses during the trip.
- Legal assistance in the event of a road accident.
- Compensation for baggage lost by the airline.
- Flight cancellation insurance.
To reach assistance 24 hours a day, contact Terrawind at +1 888 980 9992 (toll-free) or via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this benefit does not apply to Canadian or US residents. It covers non-North American travellers renting a minivan in Montreal. It also does not cover damage to the hire vehicle itself; that is handled separately by CDW/LDW coverage.
Can I pick up a minivan in Montreal and return it to a different city?
Yes, one-way minivan hires in Montreal are possible, but a drop-off fee may apply depending on your return location and the hire partner.
- Returning the minivan to another Montreal location, such as from YUL airport to a downtown address on Rue Stanley, often does not incur a drop-off fee.
- Returning the minivan to a different city, such as Toronto or Quebec City, typically does incur a one-way drop-off fee. The amount varies by route, hire company, and vehicle class.
- Cross-border one-way hires, for example returning a Montreal minivan to a US city, may be restricted or carry significantly higher fees depending on the partner.
The drop-off fee, if applicable, will be shown during the booking process under the "To pay at destination" section and will also appear on your booking confirmation. This fee cannot be prepaid and is paid directly to the hire company at pickup or return. If a fee appears at the counter that was not disclosed in your confirmation, keep all paperwork and contact Hola Car Rentals support after the hire ends.
What insurance cover do I need for a minivan hire in Montreal?
When hiring a minivan in Montreal, two main types of cover are relevant: protection for the vehicle itself and protection for third parties.
For the hire minivan:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the minivan is damaged or stolen. A deductible may apply unless your confirmation states zero deductible. CDW/LDW does not cover tyres, undercarriage, or roof damage unless explicitly included.
For third-party liability:
- Canadian provincial law requires every vehicle to carry third-party liability insurance. When you hire a minivan in Montreal through Hola Car Rentals, statutory liability is included by default. You can purchase higher supplemental liability limits (LIS/ALI/SLI) at the counter if you want additional protection beyond the provincial minimum.
Neither CDW/LDW nor statutory liability covers your personal belongings or your own medical costs. For those, consider Personal Effects Coverage (PEC) and Personal Accident Insurance (PAI) as optional extras at the Montreal counter. Review your booking confirmation to see which protections are already included in your minivan hire rate before accepting anything at the counter.
Are there age restrictions for hiring a minivan in Montreal?
Yes, age restrictions apply to minivan hires in Montreal, and drivers under 25 may face surcharges or be denied at certain counters.
- Enterprise requires the main driver to be at least 25 years old. Drivers under 25 may be required to pay a young driver fee that varies by location.
- Avis and Budget have specific underage fee conditions. For these brands, additional drivers must also be at least 25 years old at the time of pickup.
- Other partners such as Hertz, Alamo, and National may allow drivers between 21 and 24 but will apply a young driver surcharge. The exact amount varies by partner and Montreal location.
If you are under 25 and planning to hire a minivan in Montreal, check the age policy for your specific partner brand before booking. The young driver surcharge is paid directly at the counter and is not included in your prepaid rate. There is no upper age limit for hiring a minivan in Montreal, though some partners may require additional documentation for senior drivers at certain locations.
How does after-hours minivan return work at Montreal-Trudeau Airport?
After-hours minivan returns at Montreal-Trudeau Airport (YUL) are available at the P4 Parking hire facility, but the process varies by partner brand.
- Budget allows after-hours returns at YUL. Park the minivan in the secured P4 lot, lock the vehicle, and leave the keys and hire contract inside the car as instructed.
- Enterprise operates its YUL counter from 7:00 AM to 11:59 PM daily. Returns outside these hours should be arranged in advance; confirm the key-drop procedure with the agent at pickup.
- For all brands, take photos of the minivan's exterior and fuel gauge before leaving the vehicle, and keep a copy of the hire agreement. This protects you if any damage or fuel dispute arises after the Montreal counter reopens.
The standard grace period for returns is approximately 30 minutes beyond your scheduled drop-off time. Returning your Montreal minivan significantly later than agreed may result in charges for additional hours or a full extra day, plus potential late fees. If you anticipate a late return, contact the hire partner as early as possible using the number on your hire agreement.
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