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About hiring a minivan in Fort Lauderdale
Frequently Asked Questions
What does my minivan hire in Fort Lauderdale through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Lauderdale, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Lauderdale.
Will I face unexpected charges when I hire a minivan in Fort Lauderdale through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Lauderdale are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Lauderdale charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan hire at Fort Lauderdale Airport (FLL)?
All minivan hire counters at Fort Lauderdale Airport are located in the Rental Car Centre (RCC), which is adjacent to Terminal 1.
- From Terminal 1: after collecting your bags, go to Level 2 and cross the Concourse B pedestrian bridge directly into the RCC. The walk takes approximately 5 minutes.
- From Terminals 2, 3, or 4: go to the lower level kerb and board the free RCC shuttle. Shuttles run 24 hours a day, 7 days a week, typically every 10 minutes. Total door-to-counter time is around 10 to 15 minutes.
Once inside the RCC, follow signage to your minivan hire brand counter. Check your booking confirmation for your specific brand name and counter hours before arriving in Fort Lauderdale.
What documents do I need to pick up a minivan hire in Fort Lauderdale?
To collect your minivan hire in Fort Lauderdale, bring all of the following physical documents:
- Your original, unexpired driver’s licence in the main driver’s name.
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence.
- A major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold. Debit and prepaid cards are not accepted.
- Your passport or valid government photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
All documents must be physical originals. Digital copies are not accepted at the Fort Lauderdale minivan hire counter. A name mismatch between your licence, passport, and credit card is one of the most common causes of problems at collection.
Do toll roads near Fort Lauderdale affect my minivan hire?
Yes, toll roads near Fort Lauderdale will affect your minivan hire. Florida's expressways are almost entirely cashless, using electronic systems such as SunPass and E-PASS. Tolls are captured by transponder or by photographing your licence plate (Toll-by-Plate).
Your Fort Lauderdale minivan hire vehicle will already include an electronic toll device or a plate-based billing system. At the counter you will typically have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$15 per day in Florida, covering all tolls during your hire period.
- Pay per use: the hire company charges you the actual toll amount plus daily or administrative processing fees after your hire ends. Some charges may appear on your card days or weeks after you return the minivan.
If you plan to use your own visitor toll pass, inform the Fort Lauderdale counter agent at collection so they can deactivate the vehicle's default device and prevent duplicate charges.
Can I get a cashback on tolls paid during my minivan hire in Fort Lauderdale?
Yes, all bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Fort Lauderdale minivan hire.
Florida's roads near Fort Lauderdale use SunPass and E-PASS cashless systems, so toll charges are common on expressways. Here is how to claim your cashback:
- Email [email protected] within 30 days of returning your minivan.
- Use the subject line: Tolls Cashback, followed by your reservation confirmation number.
- Attach your Hola Car Rentals reservation confirmation, the hire agreement you signed at collection, and a toll invoice or statement showing the charges paid.
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Late submissions received after 30 days are not accepted. This benefit does not mean tolls are included in your Fort Lauderdale minivan hire rate; you still pay tolls normally and claim reimbursement afterwards.
What is the minimum age to hire a minivan in Fort Lauderdale?
The minimum age to hire a minivan in Fort Lauderdale without a young-driver surcharge is 25. Minivans fall into a restricted vehicle category, meaning most hire partners in Fort Lauderdale require the main driver to be at least 25 years old to hire this class of vehicle.
Drivers aged 21 to 24 are generally not eligible to hire a minivan in Fort Lauderdale because the minivan category is specifically listed among the restricted classes (alongside vans, full-size SUVs, luxury, and premium vehicles). Florida is not one of the states, such as New York or Michigan, that requires hire companies to rent to drivers aged 18 and over.
If you are under 25 and need a larger vehicle for your Fort Lauderdale trip, consider an intermediate or compact SUV, which are typically available to drivers aged 21 to 24 subject to a daily young-driver surcharge. Contact customer service before booking if you are unsure about eligibility for a specific vehicle class.
How much is the security deposit for a minivan hire in Fort Lauderdale?
The security deposit for a minivan hire in Fort Lauderdale is a temporary authorisation hold placed on your credit card at collection, not an actual charge. For standard vehicles in the United States, typical holds range from US$300 to US$400. Because a minivan is a larger vehicle class, the hold at your Fort Lauderdale counter may be at the higher end of that range or above it, depending on the hire brand, season, and location.
Key things to know before arriving in Fort Lauderdale:
- Only a physical, major credit card with the driver’s name printed on the card is accepted for the hold. Debit cards, prepaid cards, and virtual cards are not accepted.
- Make sure your card has enough available credit to cover the hold plus any expected charges.
- After you return the minivan, the hold is released. Your bank controls how quickly it reappears on your available credit, which can take up to 15 working days.
- Bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my minivan hire in Fort Lauderdale?
Yes, you can add an additional driver to your minivan hire in Fort Lauderdale, either as an included benefit or for a daily fee paid at the counter, depending on your rate.
When the additional driver is not included in your rate, the fees charged at the Fort Lauderdale counter are approximately:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65 (plus taxes).
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189 (plus taxes).
- Alamo, National, and Enterprise: US$15 per day (plus taxes).
The additional driver must be present at the Fort Lauderdale collection point with a valid driver’s licence and must sign the hire agreement. Only drivers listed on the agreement are covered by the minivan hire protections. For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old at collection.
What fuel policy applies to minivan hires in Fort Lauderdale?
Minivan hires in Fort Lauderdale follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid fuel charges.
To avoid extra fees on your Fort Lauderdale minivan hire:
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
- During your hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy.
- Before returning the minivan in Fort Lauderdale, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address.
If you return the minivan with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.
Does travel assistance cover me during my minivan hire in Fort Lauderdale?
Most bookings include travel assistance provided by Terrawind Global Protection, but this benefit does not apply to residents of the United States or Canada. If you are visiting Fort Lauderdale from outside North America and hiring a minivan, you are likely eligible for this cover.
The travel assistance included with your Fort Lauderdale minivan hire typically covers:
- Travel insurance with medical cover for up to 5 passengers.
- Legal assistance in the event of an accident.
- Compensation for luggage lost by the airline.
- Flight cancellation insurance.
This cover does not include damage to the minivan itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). If you need assistance during your Fort Lauderdale minivan hire, contact Terrawind 24 hours a day at +1 888 980 9992 or via WhatsApp at +1 208 910 1001. Always check your booking confirmation for the exact terms and coverage limits that apply to your reservation.
Is CDW insurance included with a minivan hire in Fort Lauderdale?
Whether CDW (Collision Damage Waiver) or LDW (Loss Damage Waiver) is included with your Fort Lauderdale minivan hire depends on the rate plan you selected at booking. Check your booking confirmation to see if hire insurance is listed.
If CDW/LDW is included, it reduces your financial liability for damage to the minivan from a collision or similar covered event, up to any applicable excess. Common exclusions for minivan hires in Fort Lauderdale include:
- Damage to tyres, wheels, undercarriage, or the roof.
- Incidents involving prohibited use such as driving under the influence or off-road use.
- Damage caused by a driver not listed on the hire agreement.
- Late or missing incident reports.
CDW/LDW does not cover third-party liability, meaning injury or property damage you cause to others. For that protection, you would need LIS/ALI/SLI added to your Fort Lauderdale minivan hire. Always report any incident immediately using the number on your hire agreement.
Can I return my minivan hire from Fort Lauderdale to a different city in Florida?
Yes, you can return your Fort Lauderdale minivan hire to a different city in Florida, but a one-way drop-off fee will likely apply and must be reviewed before you book.
How it works for Fort Lauderdale minivan hires:
- The drop-off fee is route-specific and varies by hire brand, distance, season, and vehicle class. Minivans, as a larger vehicle category, may carry higher repositioning fees than smaller cars.
- During the booking process, the fee is shown on the rate details page under the section labelled as amounts due at the destination. It is not shown on the results page.
- The drop-off fee cannot be prepaid and is paid at the Fort Lauderdale counter or the return location.
- Not all routes between Florida cities automatically trigger a fee. Short routes between nearby airports may have no fee, while longer cross-state routes typically do.
If you change your return location after booking your Fort Lauderdale minivan hire, the fee may be recalculated. Always confirm the drop-off fee on your booking confirmation before travel.
How does the SunPass toll system work for a minivan hire in Fort Lauderdale?
Florida's SunPass system is the primary electronic toll collection method on expressways near Fort Lauderdale, and it will affect how tolls are billed during your minivan hire.
Your Fort Lauderdale minivan hire vehicle already includes an electronic toll device or a plate-based billing system compatible with SunPass and E-PASS gantries. There are almost no cash toll booths remaining on Florida expressways, so you will encounter cashless gantries throughout the region.
At the Fort Lauderdale counter you have two choices:
- Purchase an unlimited toll package for approximately US$11 to US$15 per day, which covers all SunPass-billed tolls during your minivan hire period.
- Decline the package and pay per use. The hire company will charge you the actual toll amount plus administrative or processing fees. These charges may appear on your card days or weeks after you return the minivan in Fort Lauderdale.
If you want to use your own Florida visitor toll pass instead, inform the counter agent at collection so they can deactivate the minivan's built-in device and prevent duplicate billing.
What pick-up and drop-off hours apply to minivan hires in Fort Lauderdale?
Pick-up and drop-off hours for minivan hires in Fort Lauderdale vary by hire brand and can change on public holidays. The RCC shuttle at Fort Lauderdale Airport runs 24 hours a day, 7 days a week, but individual brand counters inside the RCC may have specific operating hours. Always check your booking confirmation for your brand's counter hours before you travel.
Key things to know about timing for your Fort Lauderdale minivan hire:
- Hire companies will typically hold your minivan booking for up to 24 hours after the scheduled pick-up time if your flight is delayed.
- If your delay exceeds 24 hours, contact support as soon as possible, as changes are not guaranteed.
- The standard grace period on return is approximately 30 minutes. Returning your Fort Lauderdale minivan later than that may result in charges for extra hours or an additional day, plus a possible late fee.
- For after-hours returns, follow the key-drop instructions provided in your hire agreement and keep a photo of the minivan's condition and fuel gauge.
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