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Frequently Asked Questions
What does my minivan hire in Coral Gables through Hola Car Rentals include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Coral Gables, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Coral Gables.
Will I face unexpected charges when I hire a minivan in Coral Gables through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Coral Gables are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Coral Gables charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my minivan hire in Coral Gables?
Several hire brand counters operate directly in Coral Gables, so you do not need to go to Miami International Airport to collect your minivan.
- Enterprise is located at 4125 Ponce De Leon Blvd, Coral Gables, FL 33146. Counter hours are Monday through Friday 07:30 AM to 06:00 PM, Saturday 09:00 AM to 05:00 PM, and Sunday 09:00 AM to 01:00 PM. After-hours returns are not available at this branch.
- Avis operates from the Loews Coral Gables Hotel at 2950 Coconut Grove Dr, Coral Gables, FL 33134. Hours are Monday through Friday 08:00 AM to 06:00 PM, Saturday 08:00 AM to 04:00 PM, and Sunday 08:00 AM to 12:00 PM. Note that this location serves hotel guests only.
- Sixt is at 3301 Coral Way, Suite 106, Miami, FL 33145 inside Miracle Marketplace. Hours are Monday through Friday 09:00 to 17:00, and Saturday through Sunday 09:00 to 13:00.
For Sixt, minivan returns go to the 7th level of the Miracle Marketplace Parking Garage. Park in a designated Sixt space, then take the lift to the 1st level key drop across from the lift. Arrive at your chosen Coral Gables counter during operating hours with your booking confirmation, driver’s licence, and credit card.
What documents do I need to collect a minivan hire in Coral Gables?
To collect your minivan hire in Coral Gables, you must present the following physical documents at the counter. Digital copies are not accepted.
- A valid, original driver’s licence with your photo. If your licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence.
- A major credit card physically printed with the main driver’s name. Debit cards and prepaid cards are not accepted for the authorisation hold.
- A passport or valid government-issued photo ID.
- Your booking confirmation or printed voucher.
- Round-trip flight or cruise tickets if you are visiting from abroad.
The IDP is a translation document only and cannot be used without your original licence. If you think you may need one, obtain it in your home country before travelling, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders. All named drivers on the Coral Gables minivan hire agreement must present their own valid licence at collection.
Is there a minimum age to hire a minivan in Coral Gables?
Yes, minivan hires in Coral Gables are restricted to drivers aged 25 and older. Minivans fall into a vehicle class that most hire partners in the United States reserve exclusively for renters who are at least 25 years old, regardless of driving experience.
Drivers aged 21 to 24 are generally not permitted to hire a minivan in Coral Gables. If you are under 25 and need a larger vehicle for a group, consider an intermediate or standard SUV class instead, which may be available to younger renters subject to a daily young-renter surcharge.
Florida does not have the same exceptions as New York or Michigan, where state law requires hire companies to serve drivers from age 18. In Coral Gables, the standard U.S. policy applies: 25 is the effective minimum for minivan hires, and no young-renter surcharge waiver exists for this vehicle class. Always confirm age eligibility for your specific booking before arriving at the counter.
How do tolls work when hiring a minivan in Coral Gables?
Florida's toll roads are almost entirely cashless, and this applies to all routes you are likely to drive from Coral Gables. The state uses SunPass and E-PASS electronic systems, and many expressways around Miami, including the Florida Turnpike and I-95 Express lanes, bill vehicles automatically by transponder or by photographing the licence plate (Toll-by-Plate).
Your Coral Gables minivan hire will include an electronic toll device or plate-based billing. At the counter you have two options:
- Purchase an unlimited toll package, typically priced between US$11 and US$25 per hire day depending on the brand. This covers all toll usage during your hire period.
- Decline the package and pay per use. The hire company will charge the actual toll amount plus daily or administrative processing fees to your credit card, sometimes weeks after you return the minivan.
If you plan to use your own visitor toll pass, inform the counter agent so they can deactivate the vehicle's default device and avoid duplicate charges. Estimated daily toll costs in the Miami and Coral Gables area range from approximately US$5 to US$20 depending on your route.
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid. Email [email protected] within 30 days of returning your minivan with your hire agreement and toll receipts to claim.
Are there overnight parking restrictions for a hire minivan in Coral Gables?
Yes, Coral Gables enforces a commercial vehicle ordinance that can affect where you park your hire minivan overnight. The city prohibits trucks, trailers, and commercial vehicles, including oversized vans, on public streets and in public places between 7 PM and 7 AM daily.
A standard passenger minivan used for personal travel is generally not classified as a commercial vehicle, but larger or heavier minivans, particularly those exceeding 10,000 lbs gross vehicle weight rating, may fall under the restriction. If your hire minivan is on the larger end of the spectrum, avoid leaving it on residential streets overnight to prevent a fine.
Additionally, Coral Gables parking garages enforce a 48-hour rule: vehicles left unmoved for more than 48 hours may be cited or towed. Some garages near hotels also have low ceiling clearances that can be tight for full-size minivans, so check the clearance height before entering. Plan your overnight parking location in advance when hiring a minivan in Coral Gables to avoid unexpected fines.
What is the fuel policy for a minivan hire in Coral Gables?
Minivan hires in Coral Gables follow a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid fuel charges.
- At collection, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard showing the odometer and gauge.
- During your hire, use the correct fuel type. Wrong-fuel incidents are not covered by the fuel policy and may generate additional charges.
- Before returning the minivan in Coral Gables, refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive.
- Keep your final fuel receipt showing the date, time, and station address as proof in case of any dispute.
If you return the minivan with less than a full tank, the hire partner may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Some counter locations may offer a prepaid fuel option at collection, but this is separate from the standard Full-to-Full policy and any unused fuel is generally non-refundable.
What insurance options are available for a minivan hire in Coral Gables?
When hiring a minivan in Coral Gables, you have two main types of cover to consider.
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): This reduces your financial liability for damage to the hire minivan caused by a collision, theft, or vandalism. A deductible may apply unless your booking confirmation explicitly states zero deductible. CDW and LDW do not cover damage to other vehicles or injuries to other people.
- Third-Party Liability (LIS/ALI/SLI): This covers bodily injury and property damage you may cause to others while driving the minivan in Coral Gables. Florida does not universally require hire companies to include state-minimum liability, so confirming this cover is strongly recommended.
At Enterprise in Coral Gables, a Damage Waiver is offered at the counter for approximately US$27.99 to US$29.99 per day depending on vehicle type, which would apply to a minivan. Cover for tyres, undercarriage, and roof is often excluded from standard CDW and LDW, so review the hire agreement carefully. Only drivers listed on the agreement are covered, so add all additional drivers at collection.
What local driving rules should I know before driving a hire minivan in Coral Gables?
Coral Gables and the surrounding Miami area have several driving rules that can catch visitors out when operating a hire minivan.
- Move-over law: When you see flashing lights or emergency vehicles stopped on the roadside, you must reduce your speed to 20 mph below the posted limit, or to 5 mph in low-speed zones. This is more specific than the vague slow-down rules in many other U.S. states and is actively enforced in dense Coral Gables traffic.
- Super-speeder enforcement: Driving 50 mph or more over the speed limit, or reaching 100 mph or above, triggers criminal charges in Florida, not just a civil fine. A first offence can result in up to 30 days in jail and a mandatory court appearance. This applies to all vehicles including your hire minivan.
- No-wake law during flooding: Driving fast enough to splash water onto adjacent property in designated flooded zones is a ticketable offence in Florida. Coral Gables has low-lying streets that flood during heavy rain, so slow down significantly in standing water.
- Garage clearance: Some parking garages near Coral Gables hotels have low ceiling clearances that may be tight for a full-size minivan. Check the posted height limit before entering.
Traffic in the Coral Gables and broader Miami area is known for aggressive driving patterns, so maintain safe following distances when driving your hire minivan.
Does travel assistance come with a minivan hire in Coral Gables?
Yes, most Hola Car Rentals bookings include travel assistance cover provided by Terrawind Global Protection, and this applies to minivan hires in Coral Gables as well. However, this benefit does not apply to residents of the United States or Canada.
If you are an international visitor hiring a minivan in Coral Gables and something goes wrong during your trip, the cover typically includes:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To get help 24 hours a day, call +1 888 980 9992 (toll-free) or contact Terrawind via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. Pre-existing medical conditions are not covered, and this assistance does not replace CDW or LDW for damage to the minivan itself. Always review the exact terms on your booking confirmation, as cover limits and conditions vary by itinerary.
How does the security deposit work for a minivan hire in Coral Gables?
When you pick up your minivan hire in Coral Gables, the hire partner will place a temporary authorisation hold on your credit card. This is not a charge but it reduces your available credit until the hold is released after you return the vehicle.
For minivan hires in the United States, including Coral Gables, typical holds range from approximately US$300 to US$400 for standard vehicles. Because a minivan is a larger vehicle class, the hold may be higher depending on the brand, location, and season. The exact amount is set by the hire company at the counter.
- You must present a physical major credit card with the main driver’s name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
- Make sure your card has sufficient available credit to cover both the hold and any expected charges.
- Notify your bank before travel to prevent fraud blocks on an in-person authorisation in Florida.
- Bring a backup credit card in your name in case your primary card is declined.
After you return the minivan in Coral Gables and the hire agreement concludes, the hold is released. Your bank controls when the credit reappears and this can take up to 15 business days.
Can I add an additional driver to my minivan hire in Coral Gables?
Yes, you can add an additional driver to your minivan hire in Coral Gables, either at no cost if your rate includes it or for a daily fee paid at the counter.
When the fee applies, typical daily rates for minivan hires in Coral Gables are:
- Avis, Budget, and Payless: US$13 per hire day, capped at US$65
- Hertz, Thrifty, and Dollar: US$13.50 per hire day, capped at US$189
- Alamo, National, and Enterprise: US$15 per day with no stated cap
The additional driver must be present at the Coral Gables counter at collection with their own valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement. Anyone who drives the minivan without being listed on the agreement is not covered by CDW, LDW, or liability protections.
Note that for Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Check your booking confirmation to see whether your rate already includes one additional driver at no charge before arriving at the counter.
Can I pick up a minivan in Coral Gables and return it to a different city?
Yes, one-way minivan hires from Coral Gables to a different city are possible with several hire partners, but a drop-off fee typically applies and the amount varies by route, vehicle class, and season.
For a minivan hire in Coral Gables, the drop-off fee is shown during the booking process under the section labelled as charges due at the destination. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking.
- Same-city routes, such as Coral Gables to Miami International Airport, often carry no drop-off fee or a reduced one.
- Routes between different cities or states, such as Coral Gables to Orlando, typically incur a drop-off fee that varies by distance and vehicle class.
- Cross-border one-ways, for example from Coral Gables to another country, are often restricted or not permitted depending on the partner.
Changing your return location after booking may reprice the entire hire and recalculate the drop-off fee. Always confirm the one-way fee for your specific Coral Gables minivan route before completing your reservation, and verify the fee shown on your confirmation matches what the counter presents at collection.
How does Tolls Cashback work for a minivan hire in Coral Gables?
All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls you pay during your minivan hire in Coral Gables. Florida's expressways around Coral Gables and Miami are almost entirely cashless, so toll costs can add up quickly, making this benefit particularly useful.
Here is how to claim your cashback after returning your Coral Gables minivan:
- Email [email protected] within 30 days of returning the vehicle. Claims submitted after 30 days are not accepted.
- Use the subject line: Tolls Cashback, followed by your reservation number, for example Tolls Cashback, HOLA1000000.
- Attach your Hola Car Rentals booking confirmation, the hire agreement you signed at the Coral Gables counter, and a toll receipt or statement showing the charges paid during your hire period.
- Include your full name, travel dates, and the last 4 digits of the card used for your booking.
The refund is the lesser of the actual tolls paid or 5% of your booking total. For example, if your booking total was US$600, the maximum cashback is US$30. Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Tolls Cashback does not cover parking fines or traffic penalties.
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