Minivan Hire
in Connecticut

Hola Car Rentals is the only premium partner of the top car hire brands operating in Connecticut, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Connecticut.

No. With Hola Car Rentals, all costs and charges for your booking in Connecticut are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Connecticut charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your hire vehicle counter in Connecticut is located at the Ground Transportation Centre at 180 Schoephoester Road in Windsor Locks, adjacent to Bradley International Airport (BDL). No shuttle is needed from Terminal A, it is a short walk from the terminal to the centre.

Inside the Ground Transportation Centre, counters are organised by floor:

• Floor 2: Avis, Budget, and Payless
• Floor 3: Enterprise, National, and Alamo
• Floor 4: Hertz, Dollar, and Thrifty

All of these brands offer hire vehicles at BDL. Most counters operate extended hours to accommodate late arrivals, with some open as early as 5:00 AM and others running until 1:30 AM daily. After-hours key drop is also available for hire vehicle returns. Confirm your brand's specific hours on your booking confirmation before you travel.

No, Connecticut itself has no state-operated toll roads, so driving your hire vehicle within Connecticut will not generate any toll charges on in-state highways such as I-95, I-84, or I-91.

However, tolls do apply if you drive your Connecticut hire vehicle into neighbouring states. Common examples include:

• New York: the Mario Cuomo Bridge (formerly Tappan Zee), the New York Thruway, and I-95 corridors use cashless E-ZPass billing
• Massachusetts: the Massachusetts Turnpike (I-90) is fully electronic
• Rhode Island: I-95 has cashless toll points near the Connecticut border

All hire vehicles come equipped with an electronic toll device. If you drive through a cashless toll plaza without enrolling in the hire company's toll programme, the charge will be billed to your credit card at the cash rate plus an administrative fee of roughly US$4.95 to US$6.95 per toll day. To avoid surprise charges, ask the counter agent about the toll programme options when you pick up your hire vehicle in Connecticut.

To collect your hire vehicle in Connecticut, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the security deposit authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, for example, Arabic, Chinese, Japanese, or Cyrillic script, you must also carry an International Driving Permit (IDP) alongside your original licence. The IDP is a translation only and is not valid on its own.

All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at any Connecticut hire vehicle counter. Debit and prepaid cards are not accepted for the security deposit authorisation hold.

Yes, every hire vehicle booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire period.

Since Connecticut has no in-state toll roads, this benefit applies when you drive your hire vehicle into neighbouring states such as New York or Massachusetts, where cashless E-ZPass tolls are common. For example, if your Connecticut hire vehicle booking totals US$600, the maximum cashback is US$30. If you paid US$18 in tolls crossing into New York, you receive US$18 back.

To claim your cashback after returning the hire vehicle in Connecticut:

• Email [email protected] within 30 days of the vehicle’s return
• Include your Hola Car Rentals reservation confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Use the subject line: Tolls Cashback – Reservation {Your Confirmation Number}

Refunds are processed to your original payment method within 7 to 10 business days after approval. Late submissions are not accepted.

The minimum age to hire a vehicle in Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 may still hire in Connecticut, but a daily young-renter surcharge applies and vehicle classes such as minivans are typically restricted to renters aged 25 and older.

This means that if you are under 25, you may not be able to book a minivan specifically, most hire partners in Connecticut limit minivan and van categories to drivers who are at least 25. Eligible vehicle classes for under-25 renters are generally limited to economy, compact, and intermediate sedans or SUVs.

A few additional points to keep in mind:

• The young-renter surcharge is a daily fee paid at the counter and varies by brand
• All drivers, regardless of age, must present a valid driver’s licence and a major credit card in their name
• Additional drivers under 25 may also be subject to surcharges or may not be accepted, depending on the hire partner

Check your booking confirmation for the exact rules that apply to your Connecticut hire vehicle reservation.

Hire vehicles in Connecticut follow a Full-to-Full fuel policy. You receive the hire vehicle with a full tank and must return it full to avoid additional charges.

Here is what to do at each stage of your Connecticut hire vehicle hire:

• At pickup: check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement. Take a photo of the dashboard.
• During the hire: use the correct fuel type as shown in the vehicle. Keep any fuel receipts.
• Before return: refuel within approximately 10 miles of the return location at BDL to ensure the gauge does not drop below full before you arrive.

If you return the hire vehicle in Connecticut with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a service fee. To avoid this, refuel at one of the fuel stations near the BDL Ground Transportation Centre on Schoephoester Road before dropping off. Keep your final receipt as proof in case of any dispute.

For a hire vehicle in Connecticut, the hire partner will place a temporary authorisation hold on your credit card at pickup. For standard hires in the United States, this hold is typically around US$300 to US$400, though the exact amount can be higher for a minivan or larger vehicle class and may vary by brand, location, and season.

Important things to know about the deposit for your Connecticut hire vehicle:

• The hold is not a charge, it temporarily reduces your available credit and is released after you return the vehicle
• Your bank controls how quickly the hold disappears after release, which can take up to 15 business days
• Only a physical major credit card with the driver’s name printed on the card is accepted, debit cards, prepaid cards, and virtual cards are not accepted
• Make sure your card has enough available credit to cover both the hold and any expected charges

Bring a backup credit card in your name in case your primary card is declined. Notify your bank of your travel plans to prevent fraud blocks on the in-person authorisation in Connecticut.

Yes, most hire vehicle bookings include travel assistance coverage provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency or accident while driving your hire vehicle on Connecticut highways like I-95, I-84, or I-91.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Connecticut hire vehicle hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. Please note that this benefit does not apply to residents of the United States or Canada. It also does not cover damage to the hire vehicle itself (that is handled by CDW/LDW) or third-party liability. Review your booking confirmation for the exact terms that apply to your Connecticut hire vehicle.

Yes, you can add an additional driver to your hire vehicle in Connecticut, either as an included benefit or for a daily fee paid at the counter, depending on your rate.

Check your booking confirmation for the line "Additional driver free of charge" to see if it is already included. If it is not included, the daily fees by brand are approximately:

• Avis, Budget, and Payless: US$13 per day, capped at US$65
• Hertz, Thrifty, and Dollar: US$13.50 per day, capped at US$189
• Alamo, National, and Enterprise: US$15 per day

The additional driver must be present at the BDL counter in Connecticut at the time of pickup. They must bring a valid driver’s licence and sign the hire agreement. If their licence is not in a Latin alphabet, an International Driving Permit is also required. Only drivers listed on the hire agreement are covered by the hire vehicle’s insurance protections. Anyone who drives the Connecticut hire vehicle without being named on the contract may void coverage entirely.

Early pickup for a hire vehicle in Connecticut is possible but depends on vehicle availability at the time you arrive. It is not guaranteed, and changing your pickup time may reprice your reservation based on the new hire period.

If you arrive at the BDL Ground Transportation Centre earlier than your scheduled time, speak directly with the counter agent for your brand on the relevant floor (Floor 2 for Avis, Budget, or Payless; Floor 3 for Enterprise, National, or Alamo; Floor 4 for Hertz, Dollar, or Thrifty). They can check whether a hire vehicle is ready for early release.

Keep in mind that hire companies in Connecticut will generally hold your booking for up to 24 hours after the scheduled pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible to avoid losing your reservation. For flight delays of less than 24 hours, your Connecticut hire vehicle booking remains protected.

Yes, one-way hire options are available in Connecticut, but a drop-off fee may apply depending on your route and the hire partner.

Common patterns for Connecticut one-way hires:

• Returning the hire vehicle to a different city within Connecticut may carry a drop-off fee that varies by distance and vehicle class
• Dropping the hire vehicle in a neighbouring state such as New York or Massachusetts is often permitted but typically carries a higher one-way fee
• Some cross-border routes may be restricted by certain hire partners

The drop-off fee for your Connecticut hire vehicle will be shown during the booking process under the "To pay at destination" section. This fee cannot be prepaid and is settled directly with the hire company at the counter. If no fee appears during checkout, no one-way charge applies to your specific route. Changing your drop-off location after booking may reprice the hire and recalculate the fee, so confirm any changes before finalising.

When hiring a vehicle in Connecticut, two main types of coverages are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the vehicle is damaged or stolen during your Connecticut hire. A deductible may still apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the vehicle in Connecticut. Some U.S. states require hire companies to include a state-minimum liability amount, but this is not universal. Adding supplementary liability coverage is strongly recommended, especially when driving a larger vehicle like a minivan on busy Connecticut corridors such as I-95 or I-84.

Neither CDW/LDW nor LIS/ALI/SLI covers:

• Your own personal injuries (that requires Personal Accident Insurance)
• Your personal belongings inside the vehicle
• Drivers not listed on the Connecticut hire agreement

Review your booking confirmation to see which coverages are already included in your Connecticut hire rate before accepting or declining anything at the counter.

Yes, after-hours hire vehicle returns are supported at Bradley International Airport in Connecticut. The return location is the same Ground Transportation Centre at 180 Schoephoester Road in Windsor Locks where you picked up the vehicle.

To complete an after-hours return of your Connecticut hire vehicle smoothly:

• Refuel the vehicle within approximately 10 miles of BDL before arriving, to comply with the Full-to-Full fuel policy
• Follow the signage to the return lanes at the Ground Transportation Centre
• Use the key drop box provided by your hire brand if the counter is closed
• Leave a copy of your fuel receipt in the return envelope if one is provided
• Take a photo of the vehicle's fuel gauge and odometer before leaving the vehicle

Keep all paperwork and photos until you receive your final receipt, since post-hire charges for tolls, fuel, or other items can appear on your credit card days after the hire vehicle is returned. If you see an unexpected charge, contact support with your hire agreement and receipt as documentation.