Minivan Hire
in Windsor

Hola Car Rentals is the only premium partner of the top car hire brands operating in Windsor, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Windsor.

No. With Hola Car Rentals, all costs and charges for your booking in Windsor are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Windsor charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Minivan hire pickup in Windsor, CT takes place at off-airport city locations, not inside Bradley International Airport (BDL). The two main addresses are:

• Enterprise: 147 Poquonock Ave, Windsor, CT 06095
• Avis and Budget: 28 Day Hill Rd, Windsor, CT 06095 (inside the Marriott Hartford Airport hotel lobby)

These Windsor locations are separate from the BDL on-airport counters at 180 Schoephoester Rd, Windsor Locks. Because they are off-airport, you will need to arrange your own transportation to the pickup address, such as a taxi or rideshare, rather than walking from a terminal. Enterprise offers a pickup service at its Windsor location, so it is worth calling ahead to confirm availability for your minivan reservation.

Confirm your exact pickup address on your booking confirmation before you travel, as the operating brand determines which Windsor address applies to your hire.

Counter hours for minivan hire locations in Windsor, CT vary by brand and are more limited than typical airport counters. Confirmed hours are:

• Enterprise (147 Poquonock Ave, Windsor): Monday to Friday 08:00 to 17:30, Saturday 09:00 to 12:00, Sunday closed
• Avis (28 Day Hill Rd, Windsor): Monday to Friday 08:00 to 18:00, Saturday 08:00 to 15:00, Sunday 09:00 to 14:00

No confirmed after-hours pickup or key-drop options have been identified for Windsor minivan hire locations. If your flight arrives late or on a Sunday, plan carefully, as the Enterprise location is closed on Sundays and Saturday hours are reduced across all brands.

Rental companies will generally hold your minivan booking for up to 24 hours from the original pickup time if you are delayed. If your delay exceeds 24 hours, contact support as soon as possible, since the booking may be forfeited without a refund after that window.

No, Connecticut itself does not operate toll roads, so driving your minivan within Windsor and throughout the state will not trigger any in-state toll charges.

However, if you drive your Windsor minivan hire into neighbouring states, tolls become relevant quickly:

• New York: the I-95 corridor, the Mario Cuomo Bridge (formerly Tappan Zee), and the New York Thruway all use cashless electronic tolling. Round-trip bridge crossings can run US$5 to US$15 or more for a standard two-axle vehicle.
• Massachusetts: the Massachusetts Turnpike (I-90) is fully cashless and uses E-ZPass or plate-based billing.
• Rhode Island: I-95 tolls apply to commercial vehicles but not standard passenger minivans.

The E-ZPass system is the dominant electronic toll network across the North-east. Your hire minivan comes equipped with an electronic toll device. At pickup you can enrol in the rental company's toll programme (typically US$3.95 to US$10.99 per usage day, plus the actual toll amounts) or opt out and pay tolls through plate-based billing, which usually carries additional administrative fees.

Connecticut has no congestion charges or emissions zones.

Yes, every minivan hire booked through Hola Car Rentals includes Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your hire.

Since Connecticut has no in-state toll roads, this benefit is most useful if you drive your Windsor minivan into New York, Massachusetts, or other neighbouring states where cashless tolls apply on bridges, tunnels, and motorways.

To claim your cashback after returning the minivan:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period

Example: if your Windsor minivan booking totals US$600, the cap is US$30. If you paid US$18 in tolls crossing into New York, you receive US$18 back. If you paid US$50, you receive US$30 (the cap). Refunds are issued to your original payment method within 7 to 10 working days after approval. Late submissions beyond 30 days are not accepted.

To collect your minivan hire in Windsor, you must present the following physical documents at the counter:

• A valid, original driver’s licence in the main driver’s name (not a digital copy)
• A major credit card with the driver’s name printed on the physical card, for the security deposit authorisation hold
• A passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or travel tickets (required for visitors from outside the US)

If your driver’s licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in Latin-script languages other than English, an IDP is strongly recommended. The IDP is a translation only and cannot be used without the original licence.

At off-airport Windsor locations such as the Avis counter at 28 Day Hill Rd, a secondary ID matching your licence address may also be requested. All documents must be physical originals. Digital versions on a phone or tablet are not accepted at any Windsor minivan hire counter.

Yes, a major credit card in the main driver’s name with the driver’s name physically printed on the card is required to pick up a minivan hire in Windsor.

The card is used to place a temporary security authorisation hold, not an immediate charge. Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount depends on the hire brand, vehicle class, and location. A minivan may carry a higher hold than a compact car.

• Debit cards are not accepted for the security deposit authorisation hold
• Prepaid or virtual cards are not accepted
• The card must belong to the main driver, not a third party
• Digital wallets such as Apple Pay or Google Pay are not accepted at the counter for the hold

Even if you prepaid your Windsor minivan booking online, you must still present a physical credit card at pickup. Bring a backup credit card in your own name in case your primary card is declined. After you return the minivan, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.

It depends on the language and alphabet of your driver’s licence. For a minivan hire in Windsor, Connecticut, the rules are:

• If your licence uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. You must carry both the IDP and your original licence at all times.
• If your licence is in a Latin-script language other than English, an IDP is strongly recommended but not strictly mandatory in most cases.
• If your licence is in English or issued by an EU or EEA country, an IDP is generally not required for a Windsor minivan hire.

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted at the Windsor hire counter without your original licence. Obtain your IDP in your home country before travelling, as US organisations such as AAA do not issue IDPs to non-US licence holders.

Avis at 28 Day Hill Rd in Windsor accepts foreign licences from countries with US reciprocal agreements, provided they are valid for the full hire period and accompanied by required secondary ID at non-airport locations.

Yes, one-way minivan hires from Windsor are possible, but a drop-off fee may apply depending on your return location, the hire brand, vehicle class, and season.

Common patterns for one-way minivan hires originating in Windsor:

• Returning to a different city in Connecticut or a nearby state: a drop-off fee typically applies and varies by distance and vehicle class
• Cross-country or remote returns: often carry higher fees or may not be permitted for all vehicle classes
• Same-city returns (for example, Windsor to Bradley International Airport in Windsor Locks): may have no drop-off fee, but confirm during booking

The drop-off fee for your Windsor minivan hire will be shown on the booking details page under the section labelled "To pay at destination" before you complete your reservation. It is not included in the prepaid rate and cannot be covered by No Extra Charges© Coverage unless it was not disclosed at booking.

If you need to change your return location after booking, contact support, as mid-hire route changes must be approved by the partner and may increase the fee or affect availability.

Most minivan hire bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit is relevant if you experience a medical emergency or other covered incident while driving your Windsor minivan in Connecticut or on trips into neighbouring states.

Core benefits typically include:

• Travel and medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

Important: this benefit does not apply to US or Canadian residents. It is designed for travellers visiting from outside North America.

If you need assistance during your Windsor minivan hire, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Check your booking confirmation for the exact terms and cover limits that apply to your minivan hire.

The minimum age to hire a minivan in Windsor, Connecticut without a young-driver surcharge is 25. Drivers aged 21 to 24 may hire but will be subject to a daily young-renter surcharge, and minivans are among the vehicle classes that most hire brands restrict to drivers aged 25 and older.

Typical young-renter surcharges at Windsor hire brands include:

• Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: US$15 per day plus taxes

Because minivans fall into a restricted vehicle class, drivers under 25 may not be able to book this category at Windsor locations regardless of the surcharge. If you are between 21 and 24 and specifically need a minivan in Windsor, contact customer support before booking to confirm availability for your age group at your chosen brand.

Connecticut is not New York or Michigan, so there is no state law requiring hire companies to serve drivers under 21. The minimum age at Windsor locations is 21 for young drivers and 25 for unrestricted access to minivan class vehicles.

Your Windsor minivan hire uses a Full-to-Full fuel policy. You receive the minivan with a full tank and must return it full to avoid additional charges.

Steps to follow:

• At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Ask the agent for the nearest petrol station to the Windsor return location so you can refuel close to drop-off
• Refuel within approximately 10 miles of the return address to avoid the gauge dropping before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Windsor minivan with less than a full tank, the hire company may charge you for the fuel shortfall at their own refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. For after-hours returns, leave the receipt in the key envelope and keep a photo of the full gauge on your phone.

If the minivan was not full at pickup, the starting level must be noted on the agreement, and you only need to return it at that same recorded level.

Yes, you can add an additional driver to your Windsor minivan hire, either at no cost if your rate includes it or for a daily fee paid at the counter.

Check your booking confirmation for the line "Additional driver free of charge." If it appears, the first extra driver is included. If it does not appear, fees at Windsor hire brands are:

• Avis and Budget: US$13 per hire day plus taxes, capped at US$65 plus taxes
• Hertz, Thrifty, Dollar: US$13.50 per hire day plus taxes, capped at US$189 plus taxes
• Alamo, National, Enterprise: US$15 per day plus taxes

The additional driver must be present at the Windsor counter at pickup. They must bring their own valid driver’s licence and, if required, an International Driving Permit. Both the main driver and the additional driver must sign the hire agreement before leaving with the minivan.

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW and liability cover. Anyone who drives the Windsor minivan without being named on the contract may void those protections entirely. At Avis and Budget in Windsor, additional drivers must generally be at least 25 years old.

The insurance included with your Windsor minivan hire depends on the rate plan you selected at booking. Hola Car Rentals offers two main US rate plans: All Inclusive and All Inclusive+.

Both plans typically include Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability for damage to the minivan itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible.

CDW/LDW does not cover:

• Damage or injury you cause to third parties (other vehicles, people, or property)
• Your own personal injuries
• Prohibited use such as off-road driving, DUI, or driving by an unnamed driver
• Items often excluded by default such as tyres, undercarriage, and roof damage

For third-party liability protection during your Windsor minivan hire, you can add Liability Insurance Supplementary (LIS/ALI/SLI) to your booking. Some US states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding LIS cover up to US$300,000 for any minivan hire in Windsor or elsewhere in Connecticut.

Review your booking confirmation carefully to confirm exactly which coverages are included and what deductible applies before you arrive at the Windsor counter.