Minivan Hire
in Austin

Hola Car Rentals is the only premium partner of the top car hire brands operating in Austin, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Austin.

No. With Hola Car Rentals, all costs and charges for your booking in Austin are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Austin charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

Your hire vehicle at Austin-Bergstrom International Airport (AUS) is not collected inside the terminal. All hire brands operate from an off-airport Rental Car Facility (RCF), so you must travel there after collecting your luggage.

From the Barbara Jordan Terminal, follow the Ground Transportation and Rental Car Shuttle signs to the curbside pickup zone outside baggage claim. Two options get you to the RCF:

• Dedicated Rental Car Shuttle: frequent service, approximately 10 to 20 minutes to the RCF.
• Red tram: take the elevator or stairs to Garage Level 3, then board the Red tram directly to the RCF entrance.

At the RCF, present your driving licence, booking confirmation, and credit card at your brand's counter. Your Austin hire vehicle will be assigned to a specific bay or row in the facility. Allow at least 30 to 60 minutes from the time you land to the moment you drive away, especially during peak periods.

Returning your Austin hire vehicle is straightforward if you follow the signs. From the main roads approaching Austin-Bergstrom International Airport (AUS), follow the Rental Car Return signs to the RCF service road, which leads to the ground level of the Rental Car Facility.

Before heading to the airport, refuel your vehicle within approximately 10 miles of the return location to comply with the Full-to-Full fuel policy. Keep your fuel receipt as proof in case a charge is disputed later.

• Take a photo of the dashboard showing the fuel gauge at full before handing over the keys.
• If returning after hours, use the key-drop kiosk at the RCF or follow the instructions on your voucher.
• Keep all paperwork, including the return receipt, until any post-hire charges are fully settled.

Returning the Austin hire vehicle with less than a full tank may result in a refuelling charge at the partner's rate, which is typically higher than pump prices, plus a service fee.

Yes, Austin has active toll roads that hire vehicle renters will likely encounter, and nearly all of them are fully cashless.

Key routes such as SH 130 (a bypass around I-35) and MoPac Express (Loop 1) use overhead gantries that read transponders or photograph licence plates. There are no cash booths on these roads, so you cannot pay manually at the toll point.

Estimated daily toll costs for driving in and around Austin range from approximately US$3 to US$15, depending on which routes you use. Your Austin hire vehicle includes an electronic toll device. At the counter you have two options:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per hire day, covering all tolls during the hire period.
• Pay per use: the hire company bills you the actual toll amounts plus daily or administrative processing fees after the hire ends. These charges can appear days or even weeks after you return the vehicle.

If you plan to use only one or two toll roads during your Austin trip, pay-per-use may cost less. If you will be driving frequently on toll expressways, the unlimited package is usually better value.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Austin hire.

Given that Austin's toll roads such as SH 130 and MoPac Express are fully cashless and charges can accumulate across a multi-day hire, this benefit can offset a meaningful portion of your toll costs.

To claim your cashback after returning the Austin hire:

• Email [email protected] within 30 days of the vehicle return.
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number.
• Attach your Hola Car Rentals reservation confirmation, the signed hire agreement, and a toll receipt or statement showing charges paid during the hire period.

The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Submissions received after 30 days are not accepted, so file your claim promptly once you return the vehicle.

Hiring a vehicle at Austin-Bergstrom International Airport (AUS) adds several location-specific fees on top of the base rate. These are standard charges applied to all airport hires in Austin and are not unique to any one brand.

• Customer Facility Charge (CFC): approximately US$4.50 to US$5.00 per hire day, covering the cost of the Rental Car Facility.
• Concession Recovery Fee: approximately 10% to 12% of the base hire rate, passed on from the airport concession agreement.
• City hire tax: 6% applied locally in Austin.
• Tourism and state surcharges: up to approximately 9% combined.

In total, airport-specific add-ons for an Austin hire can increase your base rate by 20% to 30%. Your booking confirmation will show which fees are prepaid and which are payable at the counter under the To Pay at Destination section. Review this carefully before collection so there are no surprises when you collect your vehicle at the AUS Rental Car Facility.

To collect your Austin hire vehicle at the counter, you must bring physical originals of the following documents. Digital copies are not accepted.

• Valid driving licence in the main driver's name (original, unexpired, physical card).
• International Driving Permit (IDP): required if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. Recommended for all non-English licences. The IDP is a translation only and must be carried alongside your original licence.
• Passport or valid government-issued photo ID.
• Major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold. Debit and prepaid cards are not accepted.
• Booking confirmation or printed voucher.
• Round-trip flight or cruise tickets (required for international visitors).

Name mismatches between your licence, passport, and credit card are one of the most common causes of delays at Austin hire counters. Verify all names match before your trip. If you are unsure whether your licence requires an IDP for your Austin hire, obtain one in your home country before travelling, as it cannot be issued abroad.

Yes, hiring a vehicle in Austin comes with strict age requirements that are more restrictive than standard vehicle classes.

Most hire brands at Austin-Bergstrom Airport require the main driver to be at least 25 years old to hire a vehicle. Larger vehicles such as minivans fall into a restricted category, meaning drivers aged 21 to 24 are typically not permitted to hire them, regardless of paying a young-driver surcharge. Some brands such as Avis explicitly prohibit drivers aged 21 to 24 from hiring minivans in Austin.

If you are under 25 and need a vehicle in Austin, consider the following:

• Contact the specific hire brand before booking to confirm their exact policy for vehicle hires at the Austin location.
• Drivers aged 21 to 24 who are eligible for other vehicle classes will pay a young-renter surcharge of approximately US$22 to US$26 per day in Austin, but this does not guarantee access to a minivan.
• Drivers from Latin America or the Caribbean aged 21 to 24 may qualify for an underage fee waiver on eligible Avis or Budget rates, but this exception does not include minivans.

The minimum age rule for your Austin hire is set by the rental partner, not by Hola Car Rentals.

When you collect your Austin hire vehicle, the rental partner places a temporary authorisation hold on your credit card. This is not a charge; it reduces your available credit until the hire is concluded and your bank releases the hold.

Typical deposit holds in the United States range from approximately US$300 to US$400 for standard vehicles. A larger vehicle such as a minivan in Austin may carry a higher hold due to the vehicle class. The exact amount is set by the rental partner at the counter and can vary by brand, location, and season.

• You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit.
• Ensure your card has sufficient available credit to cover both the hold and any expected charges.
• Notify your bank before travelling to prevent fraud blocks on an in-person authorisation in Austin.
• After returning the vehicle, the hold is released by the rental partner, but your bank controls when it reappears on your available credit, which can take up to 15 working days.

Bring a backup credit card in your name in case your primary card is declined at the Austin counter.

Austin has several local driving rules that can catch first-time visitors off guard, especially when driving a larger vehicle like a minivan.

• Hands-free phone use is mandatory in Austin. Holding your phone while driving is illegal and enforced.
• The Move Over law requires drivers to change lanes or slow down significantly when passing stopped emergency vehicles. Enforcement is strict in Texas.
• Right turn on red is permitted after a full stop, unless a sign specifically prohibits it.
• I-35 and MoPac (Loop 1) feature complex interchanges with ongoing construction. Merging lanes can be confusing, particularly for visitors unfamiliar with the layout.
• Downtown Austin uses one-way street systems that require attention when navigating a hire vehicle through the city centre.
• Back-in angle parking is required in certain areas of Austin. Parking front-first (nose toward the curb) is illegal in these zones, which adds a manoeuvring challenge for a larger vehicle like a minivan.

Austin also hosts major events such as SXSW and ACL Fest, during which road closures and right-of-way restrictions can affect access to certain areas. Check local event schedules when planning your Austin hire vehicle itinerary to avoid unexpected detours.

Yes, you can add an additional driver to your Austin hire vehicle, but the extra driver must be physically present at the counter during collection to show their valid driving licence and sign the hire agreement.

Whether the additional driver fee is included or charged at the counter depends on the rate you booked. Check your booking confirmation for the line Additional driver free of charge. If it is not listed, the following daily fees typically apply in Austin:

• Avis, Budget, Payless: approximately US$13 per hire day, capped at US$65 plus taxes.
• Hertz, Thrifty, Dollar: approximately US$13.50 per hire day, capped at US$189 plus taxes.
• Alamo, National, Enterprise: approximately US$15 per day plus taxes.

For Avis, Budget, and Payless, additional drivers must generally be at least 25 years old. Since a hire vehicle in Austin already requires the main driver to be 25 or older, confirm the additional driver also meets the age requirement before arriving at the counter. Only drivers listed on the hire agreement are covered by the vehicle's protections.

Yes, one-way hires from Austin to another city are generally available, but a drop-off fee will apply in most cases and must be paid at the counter.

The drop-off fee is route-specific and varies by hire brand, the destination city, the season, and the vehicle class. Larger vehicles such as minivans may carry higher repositioning fees than standard cars. The fee is shown during the booking process under the To Pay at Destination section on the details page, not on the search results page.

• Same-city returns (for example, Austin airport to downtown Austin) often carry no drop-off fee.
• Returns to another Texas city such as Dallas, Houston, or San Antonio typically include a drop-off fee.
• Cross-state or long-distance one-way hires from Austin may carry higher fees or limited availability depending on the partner.

Review your booking confirmation carefully to confirm the drop-off fee for your specific Austin route. If the counter charges a different amount than what was shown on your confirmation, keep all paperwork and contact support after the hire is complete.

Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, which can be valuable if you experience an emergency while driving your Austin hire vehicle, particularly on highways like I-35 or MoPac where breakdowns can occur in high-traffic areas.

The travel assistance benefit typically covers:

• Medical coverage for up to 5 passengers for non-pre-existing illnesses and accidents.
• Legal assistance in the event of a road accident.
• Compensation for luggage lost by the airline.
• Flight cancellation insurance.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. Check your booking confirmation for the exact terms and limits that apply to your Austin hire.

Whether your Austin hire includes damage or theft cover depends on the rate plan you selected at booking. Check your booking confirmation for the coverage details.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability if the vehicle is damaged in a collision or stolen during your Austin hire. A deductible may still apply unless your confirmation explicitly states zero deductible.

CDW and LDW do not cover everything. Common exclusions include:

• Damage to tyres, wheels, undercarriage, or the roof of the vehicle.
• Incidents caused by prohibited use such as driving under the influence or off-road use.
• Damage caused by a driver not listed on the hire agreement.

CDW and LDW also do not cover third-party liability, meaning injuries or property damage you cause to others. For that protection, consider adding Third-Party Liability coverage (LIS/ALI/SLI) to your Austin hire. Some US states include a minimum liability amount by law, but Texas does not mandate this for all hire situations, so confirming your cover before collection is strongly recommended.

If an incident occurs with your Austin hire, report it to the hire partner immediately using the number on your hire agreement.