Hertz Car Rental
in Vancouver

Hola Car Rentals is a premium partner of the leading car rental companies in Vancouver, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:

• Full vehicle coverage with no deductible (applies only for certain rates and itineraries)
• Toll cashback: get back up to 5% of your total booking value for tolls charged during your rental
• Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All at no additional cost, ensuring a unique Hertz rental experience with complete protection and peace of mind during your trip in Vancouver.

No. With Hola Car Rentals, all costs and charges for your Hertz booking in Vancouver are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Vancouver charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Vancouver International Airport (YVR) is located at 3880 Grant McConachie Way, Richmond, BC, V7B 1V7. The rental facility is on the ground floor of the airport parkade and is within walking distance of the YVR terminal, so no shuttle is required.

The Hertz YVR location operates extended hours, Monday through Sunday from 6:00 AM to 1:00 AM, making it accessible for early morning arrivals and late-night flights into Vancouver. Vehicle returns at the airport are processed on the lower level of the parking garage.

If you are arriving outside those hours, plan your travel accordingly, as the counter is not open 24 hours. Always confirm your pickup details against your booking confirmation before traveling.

Hertz operates several locations in Vancouver, each with different hours. Here is a summary of the main branches:

• 1270 Granville Street (downtown Vancouver): Monday through Sunday, 8:00 AM to 4:00 PM
• 413 Seymour Street: Monday through Saturday, 8:00 AM to 3:30 PM; Sunday, 8:00 AM to 1:30 AM
• 790 Southwest Marine Drive: Monday through Sunday, 6:00 AM to 12:00 AM
• 1150 Station Street (Via Rail): Monday through Friday, 8:00 AM to 5:00 PM; Saturday, 9:00 AM to 12:00 PM; Sunday, closed
• Vancouver International Airport (YVR): Monday through Sunday, 6:00 AM to 1:00 AM

If you need to pick up or return a vehicle very early or late in Vancouver, the airport location at YVR offers the longest operating window. The downtown Granville Street Hertz branch closes at 4:00 PM daily, so plan your pickup accordingly and verify hours on your booking confirmation before arrival.

British Columbia has very few toll roads, but one active toll crossing affects many Vancouver renters: the Port Mann Bridge on Highway 1. This bridge uses a fully cashless tolling system, meaning there are no cash booths. Charges are captured by plate recognition and billed electronically.

Hertz provides a PlatePass program for cashless tolls on rental cars in Vancouver. If you drive through the Port Mann Bridge without enrolling in a toll program, Hertz will receive the invoice from the toll authority and charge the toll amount plus an administrative processing fee to your credit card, often several weeks after your rental ends.

To avoid surprise charges, you have two options at the Hertz counter in Vancouver:

• Enroll in the PlatePass toll program (a daily convenience fee applies, capped per rental period)
• Avoid the Port Mann Bridge entirely by using an alternate route

There are no congestion charges, emissions zones, or city-center driving fees in Vancouver or anywhere in British Columbia, so tolls are only a concern if your route crosses the Port Mann Bridge.

Yes, you can get cashback on tolls paid during your Hertz rental in Vancouver. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the rental period.

In Vancouver, the main toll road that applies is the Port Mann Bridge on Highway 1, which uses cashless plate-based billing. If Hertz charges you for that toll (plus any processing fee), you can submit a claim for the toll portion.

To claim your Tolls Cashback:

• Email [email protected] within 30 days of returning your Hertz vehicle in Vancouver
• Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
• Attach your Hola Car Rentals confirmation, the Hertz rental agreement, and a receipt or statement showing the toll charges

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so act promptly once your Vancouver rental is complete.

To pick up your Hertz rental in Vancouver, you must present the following physical documents at the counter:

• Your original, unexpired driver's license in the main driver's name
• A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors traveling from abroad)

If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is not valid without your original license.

All documents must be physical. Digital copies shown on a phone or tablet are not accepted at the Hertz counter in Vancouver. Debit and prepaid cards are not accepted for the security deposit hold.

Yes, Hertz in Vancouver requires a physical major credit card in the main driver's name for the security deposit hold at pickup. The card must have the driver's name printed on it and must have sufficient available credit to cover the hold.

For Canada, the typical security deposit hold ranges from approximately CAUS$ 300 to CAUS$ 500, though some Vancouver locations may require up to CAUS$ 750. The hold is a temporary authorization, not a charge, and is released after you return the vehicle. Your bank controls how quickly the hold disappears from your available credit, which can take up to 15 business days.

Important points to keep in mind for your Hertz Vancouver pickup:

• Debit cards, prepaid cards, and virtual or digital-only cards are not accepted for the deposit
• The card must be physically present at the counter, not shown via a digital wallet
• Even if you prepaid your booking online, you must still present a physical credit card at the Hertz counter
• Bring a backup credit card in your name in case your primary card is declined

Yes, Hertz offers one-way rentals from Vancouver, allowing you to pick up at one location and return at a different city or location. Hertz operates one-way rentals into and out of Vancouver from its off-airport and airport locations.

A drop-off fee typically applies for one-way rentals and varies depending on the route, vehicle class, season, and distance. This fee is separate from mileage, fuel, and taxes. When booking through Hola Car Rentals, any applicable drop-off fee for your Vancouver Hertz rental will be shown on the booking details page under the section labeled as charges due at the destination, so you can review it before confirming.

A few things to keep in mind:

• Cross-border one-way rentals (for example, Vancouver to a US city) may be restricted or carry higher fees depending on Hertz policy at the time of booking
• Changing your return location after booking may reprice the rental and recalculate the drop-off fee
• If the Hertz counter in Vancouver charges a fee that differs from what your confirmation shows, keep all paperwork and contact support

The Lions Gate Bridge in Vancouver uses a unique three-lane counterflow system that can catch first-time visitors off guard and affect your driving plans with a Hertz rental.

The lane configuration changes throughout the day:

• 6:00 AM to 9:30 AM: two lanes run southbound, one northbound
• Midday: the center lane is dynamic
• 3:00 PM to 7:00 PM: the configuration shifts to favor northbound traffic

Additionally, vehicles over 13 tonnes are banned from the Lions Gate Bridge entirely. If you rent a larger vehicle from Hertz in Vancouver, such as a large van or heavy SUV, you may be required to use the Ironworkers Memorial Bridge instead, which adds time to your route.

Mistiming the Lions Gate Bridge during peak counterflow periods can add 30 to 60 minutes to your journey in Vancouver. If your Hertz itinerary takes you between downtown Vancouver and the North Shore, factor in the bridge schedule when planning your day, especially during morning and afternoon peak hours.

Yes, third-party liability coverage is included by default in your Hertz rental in Vancouver. Canadian provincial law requires every rental vehicle to carry third-party liability insurance, so this statutory coverage follows the car and is included when you rent in Canada through Hola Car Rentals.

However, the included statutory liability may only meet the provincial minimum. If you want higher coverage limits, you can add supplemental liability insurance (LIS/ALI/SLI) at the Hertz counter in Vancouver or during the booking process.

It is important to understand what third-party liability does and does not cover in your Vancouver Hertz rental:

• It covers bodily injury and property damage you may cause to other people while driving
• It does not cover damage to the Hertz rental vehicle itself (that requires CDW/LDW)
• It does not cover your own injuries or personal belongings
• Coverage applies only to drivers listed on the rental agreement

Always verify the exact liability limits on your rental agreement at the Hertz counter in Vancouver before driving away.

Renting from Hertz at Vancouver International Airport (YVR) adds several fees and taxes on top of the base rate. These airport-specific charges are standard across rental companies at YVR and can add approximately 26% to 28% to the total cost of your rental.

Common fees included in or added to a Hertz YVR rental in Vancouver include:

• Airport Improvement Fee: approximately CAD 7 to CAD 10 per day
• Concession Recovery Fee: typically 10% to 15% of the base rate, charged by the airport authority
• BC Provincial Sales Tax: 7%
• Additional provincial and vehicle surcharges may also apply

If you want to reduce these airport-specific fees, Hertz also operates downtown Vancouver locations such as 1270 Granville Street, where off-airport rentals typically cost 20% to 40% less than YVR rates because concession fees do not apply. The trade-off is more limited operating hours at downtown branches compared to the extended hours at the YVR Hertz location.

Your booking confirmation will show which fees are included in your prepaid rate and which are due at the counter in Vancouver.

Yes, you can add an additional driver to your Hertz rental in Vancouver, either as part of your booking rate or by paying a fee at the counter.

For Hertz in Vancouver, the additional driver fee is approximately US$13.50 per rental day plus taxes, with a maximum charge of US$189 plus taxes if not included in your rate. Check your booking confirmation to see if an additional driver is already included at no extra cost.

To add an additional driver at the Hertz counter in Vancouver:

• The additional driver must be physically present at the counter at pickup
• They must present a valid driver's license and any required ID
• If their license is not in English or uses a non-Latin alphabet, an International Driving Permit is required
• Both the main driver and the additional driver must sign the rental agreement

Only drivers listed on the Hertz rental agreement in Vancouver are covered by the vehicle's protections, including CDW/LDW and liability coverage. Anyone who drives the car without being named on the agreement may void those protections entirely.

Hertz rentals in Vancouver follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel charges on your Hertz rental in Vancouver:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the rental agreement
• Take a photo of the dashboard showing the odometer and fuel gauge at pickup
• Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop before you arrive
• Keep your final fuel receipt showing the date, time, and station address
• For after-hours returns at the Vancouver airport location, leave the receipt in the key envelope and keep a photo of the full gauge

If you return the Hertz vehicle in Vancouver with less than a full tank, you may be charged for the fuel shortfall at the partner's refueling rate, which is typically higher than the pump price, plus a refueling service fee. Always refuel near the return point rather than earlier in your Vancouver drive to ensure the gauge reads full on arrival.

Yes, most Hola Car Rentals bookings include travel assistance coverage provided by Terrawind Global Protection, which can help in the event of a medical emergency, accident, or similar situation during your Hertz rental in Vancouver.

Core benefits typically included are:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or need legal assistance after an incident during your Vancouver Hertz rental, contact the assistance line immediately:

• Phone (24/7, toll-free or collect): +1 888 980 9992
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your full name, Hola Car Rentals confirmation number, current location in Vancouver, and a brief description of the situation ready when you call.

Important: this travel assistance benefit does not apply to Canadian or US residents. It is designed for travelers visiting Vancouver from outside North America. It also does not cover damage to the Hertz rental vehicle itself, which is handled separately by CDW/LDW coverage.