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Frequently Asked Questions
What does my Hola Car Rentals booking with Hertz in Tampa include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Tampa, including Hertz, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Hertz rental experience and peace of mind throughout your trip in Tampa.
Will I face unexpected charges at the Hertz counter in Tampa when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Hertz booking in Tampa are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Hertz counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Hertz counter in Tampa charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Hertz to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where do I pick up my Hertz rental car at Tampa International Airport?
The Hertz counter at Tampa International Airport (TPA) is located at the consolidated rental car center at 5405 Airport Service Rd, Tampa, FL 33607, which is off-site from the main terminal.
After landing, follow the signs to the rental car shuttle stops inside the terminal. A free shuttle bus runs continuously to the rental car center, and the ride typically takes around 5 to 10 minutes. Once at the center, look for the Hertz counter and present your booking confirmation, driver's license, and credit card.
If you are picking up from the Hertz city location at 6037 North Dale Mabry Highway, Tampa, FL 33614, no shuttle is needed. That location offers direct counter access at street level.
Allow extra time when picking up at the Tampa airport Hertz location, as customer reviews have noted occasional delays related to vehicle availability. Contact Hertz directly to confirm current counter hours before your arrival.
What documents do I need to pick up a Hertz car in Tampa?
To pick up a Hertz rental car in Tampa, you must bring the following physical documents:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the physical card, for the security deposit hold
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for international visitors)
If your driver's license is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz counter in Tampa. Even if your license uses Latin characters but is not in English, carrying an IDP is strongly recommended.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Hertz counter. Debit and prepaid cards are not accepted for the security deposit hold.
How do tolls work when renting a Hertz car in Tampa?
Tampa's toll roads, including the Lee Roy Selmon Expressway and other regional expressways, are almost entirely cashless. When you rent a Hertz car in Tampa, the vehicle will already include an electronic toll device or a plate-based billing system.
At the Hertz counter in Tampa, you will typically be offered two options:
- Unlimited toll package: approximately US$13.99 per day or US$69.95 per week, covering all tolls during your rental
- Pay per use: Hertz records each toll via transponder or license plate photo and bills the actual toll amount plus an administrative fee of approximately US$9.99 per day on any day a toll is incurred
Estimated daily toll costs in the Tampa area range from approximately US$3 to US$10, depending on which roads you use. If you plan to drive the Selmon Expressway or connect to other Florida toll roads, the unlimited package may offer better value.
Toll charges can appear on your credit card days or even weeks after you return the vehicle, as toll agencies process invoices in batches. Keep your rental agreement and any toll receipts in case you need to dispute a charge.
Can I get a Tolls Cashback when renting a Hertz car in Tampa?
Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Tampa Hertz rental.
Tampa's toll network, including the Selmon Expressway and connecting Florida toll roads, is fully cashless, so tolls are billed automatically. Whether you pay through the Hertz toll program or opt out and use your own visitor pass, you can submit a claim for reimbursement after your rental ends.
To claim your Tolls Cashback:
- Email [email protected] within 30 days of returning the Hertz vehicle in Tampa
- Use the subject line: Tolls Cashback - Reservation {Your Confirmation Number}
- Attach your Hola Car Rentals booking confirmation, the Hertz rental agreement, and a toll invoice or statement showing charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What extra fees apply when picking up a Hertz car at Tampa International Airport?
Renting a Hertz car at Tampa International Airport (TPA) involves several fees on top of the base rate. These are standard airport rental charges and are not unique to Hertz, but they can add 15% to 20% to the total cost compared to off-airport locations.
Typical fees at the Tampa airport Hertz location include:
- Customer Facility Charge (CFC): approximately US$4.50 to US$5.50 per rental day
- Airport Concession Recovery Fee (ACRF): approximately 10% to 12% of the base rate
- Hillsborough County tourist development tax: 6%
- City discretionary sales surtax: approximately 1.5% to 2%
If you want to reduce these charges, Hertz also has an off-airport location at 6037 North Dale Mabry Highway in Tampa, which avoids the airport concession fees. That location is roughly 10 to 20 minutes from TPA and can offer meaningful savings, though you will need to arrange your own transportation from the airport.
Your booking confirmation will show which fees are included in your prepaid rate and which are due at the Tampa Hertz counter at pickup.
Can I rent a Hertz car in Tampa and return it in a different city?
Yes, Hertz allows one-way rentals from Tampa locations, including pickup at Tampa International Airport or the North Dale Mabry Highway location and drop-off at other Hertz locations in Florida or across the United States, such as cities like Seattle.
A one-way drop-off fee may apply depending on your route. This fee is route-specific and varies by destination, vehicle class, and season. You will see any applicable drop-off fee listed under the "To pay at destination" section during the booking process and on your confirmation.
A few things to keep in mind for one-way Hertz rentals from Tampa:
- The drop-off fee is paid at the counter and cannot be prepaid
- Changing your return location after booking may reprice the rental and recalculate the fee
- Cross-border one-ways, such as returning to Canada, may be restricted or carry higher fees
- The fee is separate from fuel, tolls, and taxes
If the Hertz counter in Tampa charges a drop-off fee that was not shown on your confirmation, keep all paperwork and contact support, as No Extra Charges© Coverage may apply.
What is the minimum age to rent a Hertz car in Tampa?
The minimum age to rent a Hertz car in Tampa without a young-renter surcharge is 25. Drivers aged 21 to 24 can rent from Hertz in Tampa but will be charged an additional daily underage fee.
At Hertz in Tampa, the young-renter surcharge is approximately US$13.50 per rental day, with a maximum cap of US$189. This fee is paid at the counter and is not included in your prepaid rate.
Drivers under 25 renting from Hertz in Tampa should also be aware of vehicle class restrictions:
- Categories such as Full Size, SUV, Luxury, Premium, Convertible, Minivan, and Van are typically restricted to renters aged 25 and older
- Economy, Compact, and Intermediate classes are generally available to renters aged 21 to 24
Regardless of age, all renters at the Tampa Hertz counter must present a valid driver's license and a major credit card in their own name for the security deposit hold. Debit and prepaid cards are not accepted.
Florida does not have a state law requiring Hertz to rent to drivers under 21, so the minimum age at the Tampa location is 21 for standard rentals.
How does the fuel policy work for a Hertz rental in Tampa?
Hertz rentals in Tampa follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
Fuel prices in the Tampa area average approximately US$3.978 per gallon for regular gasoline, which is slightly above the Florida state average and the National average. Refueling near the Tampa airport Hertz return location before drop-off is the most cost-effective approach, as Hertz charges a higher per-gallon rate plus a service fee if they refuel the car for you.
Steps to follow for the Tampa Hertz fuel policy:
- At pickup, check the fuel gauge with the agent and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the full gauge and odometer
- Refuel within approximately 10 miles of the Tampa Hertz return location before drop-off
- Keep your final fuel receipt showing the date, time, and station address
- Show the full gauge to the agent at return, or leave the receipt in the key envelope for after-hours drops
If you return the Hertz vehicle in Tampa below the recorded starting level, you may be charged for the fuel shortfall at the partner's rate plus a refueling service fee.
What travel assistance is included with a Hertz booking in Tampa?
Most bookings made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection, which can be useful if you experience an emergency during your Hertz rental in Tampa or while driving Florida's highways and expressways.
Core benefits typically included are:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This coverage is particularly relevant for Tampa, where complex interchanges on I-275 and the Lee Roy Selmon Expressway can be challenging for first-time drivers, and where an unexpected incident far from the airport could leave you needing urgent assistance.
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. It covers non-North American travelers only. It also does not cover damage to the Hertz rental vehicle itself, which is handled separately by CDW/LDW coverage.
How much is the security deposit for a Hertz rental in Tampa?
When picking up a Hertz car in Tampa, the counter will place a temporary authorization hold on your credit card as a security deposit. For standard vehicle classes in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary based on the vehicle class, rental duration, and the specific Tampa Hertz location.
Key things to know about the Hertz deposit in Tampa:
- The hold is a temporary authorization, not a charge. It reduces your available credit until your bank releases it after the rental ends
- Banks can take up to 15 business days to reflect the release, even after Hertz closes the contract
- You must present a physical major credit card with the driver's name printed on the card. Debit cards, prepaid cards, and virtual cards are not accepted
- Premium or specialty vehicles at the Tampa Hertz location may require a higher hold amount
Bring a backup credit card in your name in case your primary card is declined. It is also advisable to notify your bank of your travel plans to prevent the authorization from being flagged as a suspicious transaction.
Can I add an additional driver to my Hertz rental in Tampa?
Yes, you can add an additional driver to your Hertz rental in Tampa, either as part of your rate or for a fee paid at the counter.
If your booking confirmation shows "Additional driver free of charge" or "Additional driver included," the first extra driver is covered at no cost. If it is not included, Hertz in Tampa charges approximately US$13.50 per rental day for each additional driver, with a maximum cap of US$189 for the rental period.
Requirements for adding an additional driver at the Tampa Hertz counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- They must meet the minimum age requirement (21 to 24 with a young-renter surcharge, 25 and older without)
- Both the main driver and the additional driver must sign the rental agreement
Only drivers listed on the Hertz rental agreement in Tampa are covered by protections such as CDW/LDW and liability coverage. If someone not listed on the contract drives the vehicle, those protections may be void.
Are there driving rules in Tampa I should know before picking up my Hertz car?
Yes, there are several local driving conditions in Tampa that are worth knowing before you get behind the wheel of your Hertz rental.
Downtown Tampa has undergone significant changes to its street layout:
- Many streets that were previously one-way have been converted to two-way traffic in phases, with added barrier-separated bike lanes. If you are relying on older maps or GPS data, the layout may not match what you encounter on the ground
- The one-way system around the Jefferson, Cass, and Tyler Street area and near I-275 ramps can be confusing for first-time visitors
On the expressway network:
- I-275 and the Lee Roy Selmon Expressway feature complex ramps and underpasses that can disorient drivers unfamiliar with the area
- The South Selmon Capacity Project is an ongoing construction effort that may alter familiar routes, particularly near downtown Tampa
The Tampa Historic Streetcar runs a 2.7-mile network through Ybor City, Channelside, and downtown. The streetcar shares rights-of-way with vehicle traffic in some sections, which affects driving rhythm in those areas.
All toll roads in Tampa, including the Selmon Expressway, are cashless. Your Hertz vehicle will include an electronic toll device, and you should decide at the counter whether to enroll in the unlimited toll program.
What insurance options are available for a Hertz rental in Tampa?
When picking up a Hertz car in Tampa, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.
The main options available at the Tampa Hertz counter are:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible
- Supplemental Liability Insurance (SLI/LIS/ALI): covers bodily injury and property damage you may cause to third parties while driving the Hertz rental in Tampa. Some U.S. states require a minimum level of liability, but Florida renters should confirm what is included in their rate
CDW/LDW does not cover third-party liability, and SLI does not cover damage to the Hertz vehicle. These are separate protections and are often paired together for more complete coverage.
Neither CDW/LDW nor SLI covers your personal injuries (that requires Personal Accident Insurance) or your belongings (that requires Personal Effects Coverage).
Check your booking confirmation before arriving at the Tampa Hertz counter to see which protections are already included in your rate, so you can make an informed decision about any additional coverage offered at pickup.
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