Question 1

What does my Hola Car Rentals booking with Hertz in Spain include that other companies don't offer?

Accepted Answer

Hola Car Rentals is the only premium partner of the leading car hire companies in Spain, giving you exclusive access to our All Inclusive+ rate. This rate offers additional benefits that no other company can match:

Full vehicle coverage with no excess (applies only to certain rates and itineraries)
Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
Premium travel medical assistance, covering up to EUR 100,000 for a maximum of 5 passengers in case of medical emergency, excluding pre-existing conditions
No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this at no extra cost, guaranteeing you a unique hire experience with full protection and peace of mind throughout your trip in Spain.

Question 2

Will I face unexpected charges at the Hertz counter in Spain when I book through Hola Car Rentals?

Accepted Answer

No. With Hola Car Rentals, all costs and charges for your booking in Spain are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Spain charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
Usage-based charges (tolls, fuel shortfall, traffic fines)

Question 3

What documents do I need to pick up a Hertz hire car in Spain?

Accepted Answer

To collect your Hertz hire in Spain you must present a set of physical documents at the counter. Digital copies are not accepted.

Original, unexpired driver’s licence in the main driver’s name
International Driving Permit (IDP) if your licence is not issued by an EU/EEA country or uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. The IDP is a translation only and must be carried alongside your original licence
Passport or valid government photo ID
Major credit card with the driver’s name printed on the card, in the main driver’s name, for the authorisation hold
Your booking confirmation or printed voucher
Round-trip flight or cruise tickets

EU and EEA licences are fully valid in Spain without an IDP. For non-EU/EEA licences, the Spanish DGT recommends obtaining an IDP before travel. Make sure all names match across your licence, passport, and credit card to avoid issues at the Hertz counter.

Question 4

How do toll roads work for a Hertz hire car in Spain?

Accepted Answer

Spain has an extensive network of toll motorways, known as autopistas de peaje, identified by the AP prefix. When driving a Hertz hire in Spain you will encounter two main payment approaches.

Manual payment: collect a ticket at the motorway entrance and pay at the exit booth by cash or card, with the charge based on distance travelled and vehicle type
Via Verde transponder: an electronic device affixed to the windscreen that links to a credit card and allows automatic passage through dedicated lanes
VIA-T: a box installed in the vehicle that records motorway entries and exits automatically

The average toll cost in Spain is approximately EUR 8 per 100 kilometres, though this varies by route and vehicle category.

Some Hertz hire programmes in Spain, particularly in the Basque region, Galicia, and Andalucia, offer an unlimited daily toll pass through Verra Mobility. Under this programme you pay one fixed daily fee that covers all tolls incurred during the hire period. If you use a toll road without a valid payment arrangement, Hertz may add administrative or traffic violation charges to your final bill.

Ask the Hertz agent at pickup which toll option is active on your vehicle and whether an unlimited daily pass is available for your route in Spain.

Question 5

Is a credit card required for the security deposit on a Hertz hire in Spain?

Accepted Answer

Yes, a physical major credit card in the main driver’s name with the driver’s name printed on the card is required at every Hertz counter in Spain.

At pickup, Hertz will place a temporary authorisation hold on your card. For Spain, this hold is typically EUR 200 to EUR 300 for standard vehicles, though the exact amount varies by location, vehicle class, and season. The hold reduces your available credit until your bank releases it after the hire ends, which can take up to 15 business days.

Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
The card must be physically present at the counter, not a digital wallet
Ensure your card is enabled for international transactions and that you have sufficient available credit to cover the hold plus any expected charges
Bring a backup credit card in your name in case your primary card is declined

Even if you prepaid your booking online, you must still present a physical credit card at the Hertz counter in Spain to cover the security hold.

Question 6

Can I get cashback on tolls paid during my Hertz hire in Spain?

Accepted Answer

Yes, all bookings made through Hola Car Rentals include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Hertz hire in Spain.

Spain's AP-prefix toll motorways and Via Verde lanes generate receipts or transponder statements that serve as valid proof for your claim. Here is how to claim after your hire ends:

Email soporte@holacarrentals.com within 30 days of returning the vehicle
Use the subject line: Tolls Cashback, followed by your reservation number
Attach your Hola Car Rentals confirmation, the Hertz hire agreement signed at pickup, and a toll receipt or transponder statement covering the hire period
Include your full name, travel dates, and the last 4 digits of the card used for the booking

The refund is the lesser of the total tolls you paid or 5% of your booking total. For example, if your booking total is US$ 500, the cap is US$ 25. Refunds are issued to your original payment method within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.

Question 7

Do I need an International Driving Permit for a Hertz hire in Spain?

Accepted Answer

It depends on where your driver’s licence was issued. For a Hertz hire in Spain, the rules are as follows:

EU and EEA licences: fully valid in Spain with no IDP required
Non-EU/EEA licences in a Latin alphabet: the Spanish DGT recommends an IDP as a complementary translation, though it is not strictly mandatory
Non-EU/EEA licences in a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic: an IDP is mandatory. Hertz Spain may refuse to hand over the vehicle without one

The IDP is a translation booklet only. It is not a standalone licence and will not be accepted without your original licence presented alongside it. You must obtain the IDP in your home country before travelling, as it cannot be issued abroad.

At the Hertz counter in Spain, present your passport, original driver’s licence, and IDP together. Ensure all names match across your documents and credit card to avoid delays at pickup.

Question 8

What is the fuel policy for Hertz hires in Spain?

Accepted Answer

Hertz hires in Spain follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Hertz agent and confirm the starting level is recorded on the hire agreement
Take a photo of the dashboard showing the odometer and fuel gauge
Use the correct fuel type, petrol or diesel. Wrong-fuel incidents are not covered and may generate significant charges
Refuel within approximately 10 to 15 kilometres of the Hertz return location in Spain so the gauge does not drop before you arrive
Keep your final fuel receipt showing the date, time, and station address

If you return the vehicle below the recorded starting level, Hertz will charge for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a service fee. For after-hours returns in Spain, leave the receipt in the key envelope and keep a photo of the full gauge as evidence.

Question 9

Can I add an additional driver to my Hertz hire in Spain?

Accepted Answer

Yes, you can add an additional driver to your Hertz hire in Spain, either as part of your rate or for a fee paid at the counter.

For Hertz hires in Spain, the additional driver fee is approximately US$ 13.50 per hire day plus applicable taxes, with a maximum charge of US$ 189 plus taxes. Check your booking confirmation to see whether your rate already includes one additional driver at no extra cost.

The additional driver must be present at the Hertz counter in Spain at pickup with their original driver’s licence and, if required, an IDP
They must meet the minimum age requirements for Spain
Both the main driver and the additional driver must sign the hire agreement
Only drivers listed on the agreement are covered by protections such as CDW/LDW

If someone drives the Hertz vehicle in Spain who is not named on the hire agreement, coverage may be void and additional charges may apply. You cannot add a driver remotely by phone or chat alone. The additional driver must appear in person at the counter.

Question 10

What happens if I drive on a toll road in Spain without paying during my Hertz hire?

Accepted Answer

If you use a toll road in Spain without a valid payment arrangement during your Hertz hire, you may face additional charges billed to your credit card after the hire ends.

Spain's AP-prefix motorways are monitored electronically. If your Hertz vehicle passes through a toll point without payment, the toll agency identifies the vehicle by its plate and invoices the hire company. Hertz then passes the toll amount to you along with an administrative or processing fee.

These charges can appear days or even weeks after you return the vehicle
Administrative fees added by Hertz are separate from the actual toll amount and are not reimbursable under standard policies
If you believe a charge is incorrect, gather the hire agreement, toll invoice, and your booking confirmation and contact support

To avoid this situation, ask the Hertz agent at pickup in Spain which toll payment option is active on your vehicle. If an unlimited daily pass is available for your route, enrolling upfront is often more cost-effective than paying per-use fees plus administrative charges. Any tolls you do pay legitimately are eligible for Hola Car Rentals Tolls Cashback of up to 5% of your booking total.

Question 11

Does travel assistance come with my Hertz booking in Spain?

Accepted Answer

Yes, most bookings for a Hertz hire in Spain made through Hola Car Rentals include travel assistance provided by Terrawind Global Protection. This benefit is available to non-North American customers. Residents of the United States and Canada do not qualify.

If you experience an emergency while driving your Hertz hire across Spain, such as a medical incident on a remote highway or a serious accident far from a city, this assistance covers:

Travel insurance with medical coverage for up to 5 passengers
Legal assistance in case of an accident
Compensation for luggage lost by the airline
Flight cancellation insurance

To activate assistance, call the 24-hour line at +1 888 980 9992 (toll-free or collect) or contact via WhatsApp at +1 208 910 1001. Provide your full name, your Hola Car Rentals confirmation number, your location in Spain, and a brief description of the situation. Follow the coordinator's instructions and keep all receipts and reports.

This coverage does not replace CDW/LDW for damage to the Hertz vehicle or LIS/SLI for third-party liability. Check your booking confirmation for the exact terms applicable to your hire in Spain.

Question 12

What insurance options are included with a Hertz hire in Spain?

Accepted Answer

When booking a Hertz hire in Spain through Hola Car Rentals, your rate plan determines which protections are included. Spain falls under the EU rate structure, which offers two main plans: All Inclusive and All Inclusive+.

Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz vehicle from a collision, theft, or vandalism. A deductible or excess may apply unless your confirmation states zero deductible. Super CDW/LDW, available in some European markets including Spain, lowers or eliminates that deductible
Third-Party Liability (LIS/SLI/ALI): by EU law, all rental vehicles in Spain must carry third-party liability insurance, so this is included in the Hertz hire price. It covers bodily injury and property damage you may cause to others

CDW/LDW does not cover third parties, your personal injuries, or your belongings. For personal accident coverage, consider PAI. For personal effects, consider PEC.

Review your Hola Car Rentals booking confirmation carefully before pickup to confirm exactly which protections are active on your Hertz hire in Spain and what deductible, if any, applies.

Question 13

Can I pick up a Hertz hire in one city in Spain and return it in another?

Accepted Answer

Yes, one-way hires are possible with Hertz in Spain, but a drop-off fee may apply depending on the route, vehicle class, and season.

When you search for a Hertz hire in Spain with different pickup and return locations, the booking system will display any applicable drop-off fee on the rate details page under the section labelled To pay at destination. This fee is not prepaid and is paid directly at the Hertz counter.

Same-city airport to downtown routes often carry no drop-off fee
Routes between different cities or regions in Spain typically incur a drop-off fee that varies by distance and vehicle class
Cross-border one-ways, for example Spain to Portugal, may be restricted or carry higher fees depending on Hertz partner rules

If you need to change your return location after booking, be aware that modifications may reprice the hire and recalculate the drop-off fee. If the Hertz counter in Spain charges a drop-off fee that was not disclosed in your booking confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Question 14

Where do I find the Hertz counter at airports in Spain?

Accepted Answer

At major airports in Spain, the Hertz counter is typically located in the arrivals hall or in a dedicated car hire area within the terminal. At larger airports such as Madrid Barajas (MAD) and Barcelona El Prat (BCN), hire counters for all brands including Hertz are grouped together in a centralised car hire zone, usually on the ground floor of the arrivals level.

Follow Car Hire or Alquiler de Coches signs from the baggage claim area
At some airports, Hertz operates from an off-terminal hire car centre reached by a free shuttle bus. Look for the shuttle stop outside the arrivals exit marked with hire company logos
Check your booking confirmation for the specific Hertz location address and any pickup instructions relevant to your airport in Spain
If the Hertz desk appears closed or unstaffed, use the courtesy phone at the hire counter area or ask airport information staff for assistance

Counter hours at Hertz locations in Spain vary by airport and can change on public holidays. Confirm operating hours on your hire agreement and plan your arrival accordingly. If your flight is delayed by less than 24 hours, Hertz will hold your booking in Spain.

Question 15

How does the Hertz Voucher work when hiring in Spain?

Accepted Answer

When you book a Hertz hire in Spain through Hola Car Rentals, your booking confirmation serves as your voucher. In some cases, Hertz requires a printed or digital voucher to be presented at the counter in Spain before the hire agreement is issued.

Your confirmation email contains all the details Hertz needs: reservation number, rate plan, included protections, and any fees due at destination
If the Hertz website or app shows a full amount to pay when you look up your reservation, this is normal. It reflects the retail rate before your prepaid booking is applied. The voucher presented at the counter in Spain reconciles the amount
Some Hertz locations in Spain may ask for a printed copy of the voucher. It is advisable to print your confirmation or have it accessible offline in case of connectivity issues
The voucher does not replace the credit card required for the security deposit hold at the Hertz counter in Spain

If you have questions about your voucher or the amount displayed on the Hertz system does not match your booking, contact Hola Car Rentals support before pickup so the discrepancy can be resolved without delaying your hire in Spain.

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