Hertz Car Hire
in Oakland

Hola Car Rentals is the only premium partner of the top car hire brands operating in Oakland, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Oakland.

No. With Hola Car Rentals, all costs and charges for your booking in Oakland are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Oakland charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Oakland International Airport (OAK) is located inside the terminal. After completing paperwork, you board a Hertz shuttle bus to the off-site hire lot at 7600 Earhart Road, approximately 2.5 miles from the terminal, with shuttles running about every 10 minutes.

If you are a Hertz Gold Plus Rewards member, you skip the paperwork trailer and go directly to the shuttle bus stop, saving time at the Oakland counter. For standard (non-Gold) customers, the process is:

• Exit the terminal and proceed to the Hertz trailer in the car park for paperwork
• Board the Hertz shuttle bus to the off-airport lot (roughly 15 minutes)
• Complete vehicle collection at 7600 Earhart Road

The Hertz counter at Oakland Airport operates daily from 6:00 AM to 1:00 AM. If you are arriving late, confirm your flight lands within that window. When returning the vehicle, bring it back to the same Earhart Road lot and take the shuttle back to the Oakland terminal.

Yes, Hertz has a downtown Oakland location at 1001 Broadway, inside the Oakland Marriott City Center (also referred to as Marriott HLE). Unlike the Hertz Oakland Airport location, this city centre counter does not require a shuttle, so you can pick up and return your vehicle directly on-site.

This downtown Oakland option can be convenient if you are staying in the city centre or arriving by BART rather than by plane. Key differences between the two Hertz Oakland locations include:

• Airport (7600 Earhart Road): requires a shuttle bus to the off-site lot, open daily 6:00 AM to 1:00 AM
• Downtown (1001 Broadway, Marriott City Center): direct on-site access, no shuttle needed

Keep in mind that hires originating at Oakland Airport typically carry additional airport fees such as a concession recovery fee and a customer facility charge, which are not applied at the downtown Hertz Oakland counter. Check your booking confirmation for the exact fees listed under the total due at destination.

When you pick up a Hertz hire at Oakland International Airport (OAK), several local fees are added on top of the base rate. These are standard charges at the Oakland Airport hire facility and are separate from your prepaid rate.

• Airport concession recovery fee: approximately 10 to 12 per cent of the base rate
• Customer facility charge (CFC): approximately GBP 4.50 to GBP 10 per day, funding terminal operations
• City of Oakland hire car tax: 1.5 per cent municipal surcharge
• Alameda County sales tax: 9.25 per cent applied to the full rate

In total, these Oakland Airport add-ons can increase your Hertz hire cost by 20 to 30 per cent above the base rate, which is higher than non-airport locations. If your booking confirmation shows these taxes and fees as included, you should not be billed separately at the counter. If you are charged for items not listed on your confirmation, keep all paperwork and contact support after the hire is complete.

Oakland sits in the heart of the San Francisco Bay Area, where tolls are cashless and collected electronically via California's FasTrak system. When you pick up your Hertz hire in Oakland, the vehicle will already have an electronic toll device or plate-based billing system installed.

At the Hertz Oakland counter, you have two options for handling tolls:

• Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per day, covering all toll usage during the hire
• Pay per use: if you decline the package, Hertz will charge the actual toll amounts plus administrative processing fees to your card, often weeks after the hire ends

Common toll costs in the Oakland area include Bay Area bridge crossings at approximately US$7 to US$15 each, with the San Francisco-Oakland Bay Bridge (westbound) running around US$8.50 at FasTrak rates. Express lanes on routes like I-580 and I-680 use dynamic pricing and require a FasTrak transponder. Driving without enrolment on express lanes can result in a violation.

If you plan to use your own FasTrak account, inform the Hertz Oakland counter agent so they can deactivate the vehicle's default device and prevent duplicate charges.

To pick up your Hertz hire in Oakland, you must present the following physical documents at the counter:

• A valid, original driver's licence in the main driver's name (not a digital copy)
• A major credit card with the driver's name printed on the card, for the security deposit hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling internationally)

If your driver's licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory at the Hertz Oakland counter. For licences in English or other Latin-alphabet languages, an IDP is recommended but not strictly required.

The IDP is a translation document only and must be carried alongside your original licence. It is not accepted as a standalone document. Obtain your IDP in your home country before travelling, as it cannot be issued abroad. Debit and prepaid cards are not accepted for the security deposit at the Hertz Oakland location.

Yes, all bookings made through Hola Car Rentals, including Hertz hires in Oakland, include Tolls Cashback, which reimburses up to 5 per cent of your total booking value for tolls paid during the hire.

This is especially useful in Oakland and the Bay Area, where bridge tolls are unavoidable on many common routes. For example, crossing the San Francisco-Oakland Bay Bridge costs approximately US$8.50 per crossing at FasTrak rates. If you make multiple crossings during your Hertz Oakland hire, the cashback can add up meaningfully.

To claim your Tolls Cashback after returning your Hertz vehicle in Oakland:

• Email [email protected] within 30 days of vehicle return
• Use the subject line: Tolls Cashback, followed by your reservation confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed Hertz hire agreement, and a toll receipt or statement showing charges paid

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Note that Tolls Cashback does not replace paying tolls during the hire. You still pay tolls normally and claim reimbursement afterwards.

Yes, Hertz charges a young driver surcharge for renters under 25 years old at Oakland locations. Drivers aged 20 to 24 are subject to an age differential fee when added as additional drivers, and drivers under 25 may be restricted from certain premium vehicle categories.

For Hertz Oakland hires, the standard additional driver fee for under-25 drivers is US$13.50 per hire day, with a maximum charge of US$189 per hire period. This fee applies on top of any standard additional driver charges.

Key points to keep in mind for young drivers at the Hertz Oakland counter:

• Minimum hire age is generally 20 at most Hertz locations in California
• Drivers aged 20 to 24 pay a daily underage surcharge
• Certain vehicle classes such as luxury, premium, full-size SUV, and convertibles are typically restricted to renters 25 and older
• Economy, compact, and intermediate SUV categories are usually available to younger renters

The underage fee is paid directly at the Hertz Oakland counter and is not included in your prepaid rate. Budget accordingly before arriving at the Oakland collection point.

When you pick up your Hertz hire in Oakland, the counter agent will place a temporary authorisation hold on your credit card. This is not a charge but reduces your available credit until the hire is closed and your bank releases the hold.

For Hertz Oakland hires, the typical security deposit hold is approximately US$300 to US$400 for standard vehicle classes. The exact amount can vary based on the vehicle category, hire duration, and whether you are picking up at Oakland Airport or the downtown location at 1001 Broadway.

Important requirements for the deposit at the Hertz Oakland counter:

• A physical, major credit card with the driver's name printed on the card is required
• The card must be in the main driver's name
• Debit cards, prepaid cards, and virtual cards are not accepted
• You must have sufficient available credit to cover the hold plus any expected charges

After you return the Hertz vehicle in Oakland, the hold is released. However, your bank controls when the credit reappears on your account, which can take up to 15 business days. Bring a backup credit card in case your primary card is declined at the Oakland counter.

Oakland has several road features that can catch first-time drivers off guard, especially when navigating a Hertz hire in an unfamiliar city.

Slow Streets are permanently traffic-calmed neighbourhood roads featuring speed humps, traffic circles, and through-traffic restrictions. Streets such as 8th Street in West Oakland are part of this programme and block direct through-routes that may appear normal on a map. If your GPS routes you onto one of these streets in your Hertz hire, expect detours.

Oakland also uses paired one-way street systems in areas like West Oakland, including 5th and 6th Streets feeding onto I-880. Key driving considerations include:

• I-880 runs parallel to the Bay shoreline and connects to I-80 and I-580, but its interchanges with I-980 and Mandela Parkway can be confusing for first-time visitors
• Chinatown sees heavy cut-through traffic from I-880 exits and has a high concentration of severe traffic incidents
• Arterial streets like Martin Luther King Jr. Way have narrower lanes designed to slow traffic
• Railroad crossings with rough tracks appear in West Oakland and can be jarring at speed

When driving your Hertz hire in Oakland, use a GPS or navigation app and allow extra time when travelling through West Oakland or near the I-880 and I-980 interchange.

Yes, you can add an additional driver to your Hertz hire in Oakland, but the driver must be present at the counter at the time of collection with a valid driver's licence.

For Hertz Oakland hires, the additional driver fee is US$13.50 per hire day, with a maximum charge of US$189 per hire period. However, California law provides exemptions from this fee for certain relationships. Hertz may waive the additional driver fee in Oakland if the extra driver is:

• The renter's spouse or domestic partner
• A child, sibling, parent, or grandparent of the renter
• The renter's employer or coworker travelling on the same trip

AAA or CAA members may also qualify for a fee waiver if both the main driver and the additional driver are members. Check your booking confirmation to see if an additional driver is already included in your rate. If it is listed as included, no extra fee should be charged at the Hertz Oakland counter. If you are charged despite the inclusion, keep all paperwork and contact support after the hire ends.

All additional drivers must meet the same document and age requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet.

When picking up a Hertz hire in Oakland, you will typically be offered several insurance and protection products at the counter. Understanding what each covers helps you avoid paying for duplicate protection.

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Hertz hire vehicle itself. A deductible may apply unless your confirmation shows zero excess.
• Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people or vehicles. In California, state-minimum liability is not always automatically included, so this is worth confirming on your Hertz Oakland hire agreement.
• Personal Accident Insurance (PAI): covers your own injuries and those of passengers.

CDW and LDW do not cover third parties. You need both CDW and LIS if you want protection for the hire vehicle and for others. Common exclusions at the Hertz Oakland counter include tyres, undercarriage, roof damage, and incidents involving unauthorised drivers or prohibited use such as off-road driving.

Check your booking confirmation before arriving at the Oakland Hertz counter to see which protections are already included in your rate. If you have questions about coverage limits, review the hire agreement carefully before signing.

If you return your Hertz hire in Oakland later than the agreed drop-off time, additional charges will apply. For returns at Oakland International Airport (OAK), Hertz charges an additional GBP 9 per day for vehicles returned more than 12 hours late.

Most hire companies, including Hertz, allow a grace period of approximately 30 minutes before late fees begin. Beyond that window, you may be charged for extra hours or an additional full day depending on how late the return is.

To avoid late return charges on your Oakland Hertz hire:

• Plan your return time with buffer, especially if driving from areas with heavy Bay Area traffic near I-880 or the Bay Bridge
• If you need more time, contact Hertz directly to extend the hire before the scheduled return time
• Returning the vehicle to the Hertz Oakland Airport lot at 7600 Earhart Road during counter hours (6:00 AM to 1:00 AM daily) ensures a staff member can close the contract promptly

If you know in advance that you will need extra days, it is better to extend the hire formally rather than return late, as extension rates are typically lower than late return penalty rates.

Yes, most bookings include travel assistance coverage provided by Terrawind Global Protection, and this applies to Hertz hires in Oakland as well. However, this benefit is available only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage.

For eligible renters driving a Hertz vehicle in Oakland, the travel assistance covers up to 5 passengers and includes:

• Medical coverage for accidents and non-pre-existing illnesses during the trip
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

This coverage is particularly relevant in Oakland given the complex highway interchanges around I-880 and I-980, where incidents are more common. If you are involved in an accident or medical emergency while driving your Hertz hire in Oakland, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorisation.

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.