Hertz Car Hire
in Louisville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Louisville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Louisville.

No. With Hola Car Rentals, all costs and charges for your booking in Louisville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Louisville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Hertz counter at Louisville Muhammad Ali International Airport (SDF) is located at 600 Terminal Drive, Suite 11, inside the airport's hire car area. After collecting your baggage, follow the hire car signs within the terminal; the counter is accessible on foot without needing a shuttle or train to a separate consolidated facility.

Counter hours at this Hertz Louisville airport location are 07:00 to 23:59, seven days a week, making it one of the most accessible options for early-morning or late-night arrivals at SDF.

If you are a Hertz Gold Plus Rewards member, expedited service is available, which can reduce your wait time at the Louisville counter significantly.

Hertz operates several city locations in Louisville beyond the airport. The hours at these off-airport branches differ significantly from the SDF airport counter.

• 4165 Bardstown Road: Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00
• 423 W. Chestnut St (near downtown Louisville): Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00
• 1215 S Hurstbourne Pky: Monday to Friday 08:00 to 18:00, Saturday 09:00 to 12:00

Sunday hours at these Louisville Hertz city branches are not confirmed, so it is best to contact the specific location in advance if you plan to pick up or return on a Sunday. If you need extended hours, the Hertz counter at Louisville Muhammad Ali International Airport (SDF) is open daily from 07:00 to 23:59 and is the most reliable option for flexible schedules.

Louisville uses a fully cashless toll system called RiverLink, which covers the bridges connecting Louisville and Southern Indiana, including the John F. Kennedy Memorial, Abraham Lincoln, and Lewis and Clark bridges. There are no toll booths; payment is collected electronically by licence plate photography.

For your Hertz hire in Louisville, the vehicle comes equipped with an electronic toll device. At the counter you have two options:

• Enroll in a pay-per-use toll programme: you are charged the actual toll amount plus a daily convenience fee of approximately US$4.95 per day you use a toll road, with a cap of around US$30 to US$34.65 per rental period
• Opt out and use your own transponder or the NextPass app by registering the vehicle's licence plate directly with the toll authority

If you cross a Louisville bridge without enrolling in any programme, the toll invoice is sent to Hertz, which then passes the charge and any associated administrative fees to your credit card, often weeks after the hire ends. Typical small-vehicle toll rates without a transponder reach US$5.36 per crossing.

RiverLink also accepts E-ZPass if you already hold a personal transponder from a participating state.

Yes, you can get cashback on tolls paid during your Hertz hire in Louisville. All Hola Car Rentals bookings include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during the hire period.

This is especially useful in Louisville, where the RiverLink cashless toll system charges hire vehicles for every crossing of the Ohio River bridges. Those charges can arrive on your credit card weeks after you return the Hertz vehicle, so keeping your toll receipts or statements is important.

To claim your Tolls Cashback after your Louisville hire:

• Email [email protected] within 30 days of returning the Hertz vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals reservation confirmation, the Hertz hire agreement, and a toll receipt or statement showing charges paid

The refund is processed to your original payment method within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Picking up a Hertz hire at Louisville Muhammad Ali International Airport (SDF) adds several mandatory fees on top of your base rate. These are charged by the airport and local authorities, not by Hertz directly, and apply to all hire companies at SDF.

• Airport concession recovery fee: approximately 10.25% of the base hire rate
• Customer facility charge (CFC): approximately US$4.50 per hire day, capped at US$22.50 per hire
• Jefferson County hire car tax: approximately 7%
• City tourism surcharge: approximately 2%

Combined, these add roughly 20% to 25% to your Hertz Louisville airport hire cost compared to the base rate shown at booking. Off-airport Hertz locations in Louisville, such as 4165 Bardstown Road or 423 W. Chestnut St, avoid the airport concession fee, which can result in savings of US$10 to US$20 per day on standard vehicles.

Your booking confirmation will show which taxes and fees are included in your prepaid rate and which are due at the Louisville Hertz counter at pickup.

To pick up your Hertz hire in Louisville, you must present the following physical documents at the counter:

• Your original, unexpired driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, used for the authorisation hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory at the Louisville Hertz counter. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies on a phone or tablet are not accepted by Hertz in Louisville. Debit and prepaid cards are not accepted for the authorisation hold; only a major credit card in the main driver’s name qualifies.

Yes, you can do a one-way hire with Hertz in Louisville and return the vehicle at a different Hertz location in the United States. Pickup locations such as the SDF airport counter at 600 Terminal Drive or the Bardstown Road branch at 4165 Bardstown Road both support one-way hires, subject to availability and vehicle class.

A drop-off fee typically applies for one-way hires. The amount varies depending on the route, the distance between Louisville and the destination city, and the vehicle class you select. This fee is shown during the booking process under the section labelled as charges due at the destination, so you can review it before confirming your reservation.

Common one-way routes from Louisville include trips to other Kentucky cities such as Lexington or Frankfort, as well as longer interstate routes. Cross-border one-way hires (for example, returning the Hertz vehicle in Canada) are generally restricted or carry significantly higher fees.

If you need to change your drop-off location after booking, contact support as early as possible, since route changes can reprice the hire and affect fee amounts.

When you pick up your Hertz hire in Louisville, a temporary authorisation hold is placed on your credit card as a security deposit. For standard vehicles at U.S. locations, the typical hold is approximately US$300 to US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Louisville Hertz location.

Important points to keep in mind:

• The hold is not a charge; it temporarily reduces your available credit until Hertz releases it after you return the vehicle
• Your bank controls how quickly the hold disappears from your statement, which can take up to 15 business days after release
• Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit at the Louisville Hertz counter; debit cards and prepaid cards are not accepted
• Premium or speciality vehicle classes may require a higher hold amount

Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on the authorisation.

Yes, most Hola Car Rentals bookings include travel assistance coverage through Terrawind Global Protection, and this applies to your Hertz hire in Louisville as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

If you qualify, the coverage includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of a road accident
• Compensation for baggage lost by the airline
• Flight cancellation insurance

If you experience a medical emergency or accident while driving your Hertz hire in Louisville, for example on the interstate or while crossing the Ohio River bridges, contact the assistance line immediately:

• Phone (toll-free or collect): +1 888 980 9992, available 24 hours a day
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Always provide your full name and your Hola Car Rentals confirmation number when you call. Check your booking confirmation for the exact coverage limits and conditions that apply to your Louisville Hertz hire.

Yes, a young driver surcharge applies to Hertz hires in Louisville for drivers under 25 years old. The minimum age to hire with Hertz in Louisville is 21, and drivers aged 21 to 24 are subject to a daily underage fee.

For Hertz in Louisville, the young driver surcharge is approximately US$13.50 per hire day plus applicable taxes, with no published cap equivalent to some other brands. This fee is paid directly at the Louisville Hertz counter and is not included in your prepaid booking rate.

Additional restrictions for under-25 drivers at Louisville Hertz locations include:

• Most premium, luxury, full-size SUV, minivan, and convertible vehicle classes are restricted to drivers aged 25 and older
• Economy, compact, and intermediate categories are generally available to younger drivers

If you are between 21 and 24 and travelling from Latin America or the Caribbean, check your Hola Car Rentals confirmation to see if an underage fee waiver applies through an Avis or Budget rate. This exception does not apply to Hertz Louisville hires.

Hertz hires in Louisville follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

Steps to follow for your Louisville Hertz hire:

• At pickup, verify the fuel gauge with the Hertz agent and confirm the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location, whether that is the SDF airport counter at 600 Terminal Drive or a city branch such as 4165 Bardstown Road
• Keep your final fuel receipt showing the date, time, and station address

If you return the Hertz vehicle in Louisville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Fuel prices in Louisville are generally close to the U.S. National average, so there are no unusual cost surprises when refuelling near the return location before dropping off your Hertz hire.

Yes, you can add an additional driver to your Hertz hire in Louisville, but the additional driver must be physically present at the counter at the time of pickup to show their valid driver’s licence and sign the hire agreement.

For Hertz in Louisville, the additional driver fee is approximately US$13.50 per hire day plus taxes, with a maximum charge of US$189 plus taxes for the hire period. If your Hola Car Rentals confirmation explicitly states that an additional driver is included at no charge, no fee applies for the first extra driver.

Requirements for adding a driver at the Louisville Hertz counter:

• The additional driver must meet the minimum age requirement (21 at most Louisville Hertz locations)
• They must present a valid driver’s licence, and an IDP if their licence uses a non-Latin alphabet
• Both the main driver and the additional driver must sign the hire agreement
• Drivers not listed on the agreement are not covered by CDW/LDW or liability protections

If you need to add a driver after leaving the Louisville Hertz counter, visit any Hertz branch to update the agreement in person.

Louisville has an unusually extensive network of one-way streets, particularly in the downtown area and surrounding neighbourhoods. This is one of the most common surprises for visitors driving a Hertz hire in Louisville for the first time, as it often requires circling entire blocks to make a turn or reach a destination just across the street.

Key streets with directional restrictions include:

• Liberty Street running eastbound only from 9th to Chestnut
• Muhammad Ali Boulevard running westbound only from Chestnut to 30th
• Dozens of additional eastbound-only and westbound-only corridors throughout central Louisville

Louisville is also actively converting several major one-way streets, including Logan Street, Shelby Street, Muhammad Ali Boulevard west of 9th, and Chestnut Street, to two-way traffic by spring 2026. Construction and transitional signage during this period may temporarily alter familiar patterns, so relying on a GPS or navigation app with up-to-date maps is strongly recommended for your Hertz hire in Louisville.

The built-in GPS add-on available through Hola Car Rentals at the Hertz counter can be useful if your phone data plan does not cover offline navigation in the Louisville area.