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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Sacramento include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Sacramento, including Enterprise, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected Enterprise rental experience and peace of mind throughout your trip in Sacramento.
Will I face unexpected charges at the Enterprise counter in Sacramento when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your Enterprise booking in Sacramento are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the Enterprise counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the Enterprise counter in Sacramento charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with Enterprise to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Enterprise pickup process work at Sacramento International Airport (SMF)?
At Sacramento International Airport, the Enterprise rental counter is not inside the passenger terminals. It is located at 6327 Aviation Dr, within the airport grounds, approximately 0.8 miles from the terminals.
After collecting your baggage, head to the designated shuttle stop outside the baggage claim doors, next to the security exit. Free shuttles run approximately every 10 minutes and take you directly to the Enterprise rental center at 6327 Aviation Dr, where you complete counter paperwork and collect your vehicle.
The Sacramento airport Enterprise location operates from 7:00 AM to 11:59 PM daily, which covers most arriving flights. If your flight lands close to midnight, plan accordingly, as after-hours service details are not specified for this location.
Bring your booking confirmation, a valid driver's license, and a major credit card in the main driver's name to speed up the process at the Enterprise counter in Sacramento.
What documents do I need to pick up my Enterprise rental car in Sacramento?
To collect your Enterprise rental car in Sacramento, you must present the following physical documents at the counter:
- A valid, original driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, for the security deposit hold
- A passport or valid government photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from abroad)
If your driver's license is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original license. For licenses in English or a Latin alphabet, an IDP is recommended but not strictly required.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Sacramento. Obtain your IDP in your home country before traveling, as it cannot be issued abroad.
Is a credit card required to rent from Enterprise in Sacramento?
Yes, a major credit card in the main driver's name is required to rent from Enterprise in Sacramento.
At the Sacramento Enterprise counter, the agent will place a temporary authorization hold on your credit card to cover the security deposit. This hold is not a charge, but it reduces your available credit until the rental is closed and your bank releases it, which can take up to 15 business days after return.
- The card must be a major credit card (Visa, Mastercard, Amex, etc.) with the driver's name physically printed on it
- Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit
- Typical holds for standard vehicles in the United States range from US$300 to US$400, though the exact amount is set by Enterprise at the Sacramento counter
Even if you prepaid your booking online, you must still present a physical credit card at the Enterprise Sacramento counter for the security hold. Bringing a backup credit card is strongly recommended in case your primary card is declined.
Does Enterprise in Sacramento offer a toll pass, and how does it work with California's FasTrak system?
Yes, Enterprise in Sacramento offers a toll program called TollPass that covers California's FasTrak toll network, including routes from Sacramento to the Bay Area such as the Bay Bridge and Golden Gate Bridge.
California uses FasTrak as its statewide electronic toll system. All toll roads, bridges, and express lanes are fully cashless, meaning you cannot pay with cash at most facilities. The Enterprise TollPass program works as follows:
- Cost: US$4.95 per day, with a maximum charge of US$34.65 per rental period
- Actual tolls are charged on top of the daily fee, at undiscounted invoice rates
- You enroll at the Enterprise Sacramento counter when you pick up the vehicle
- Toll charges and daily fees are billed to your credit card 4 to 6 weeks after the rental ends
If you decline the TollPass, Enterprise will still bill you for any tolls incurred (via license plate recognition), plus administrative processing fees, which can be significantly higher than FasTrak rates. For example, Bay Area bridge crossings range from approximately US$7 to US$15 each.
You may also pay tolls directly through the FasTrak website or app by registering your rental plate, which can be a lower-cost alternative for light toll usage during your Sacramento rental.
Are there extra airport fees when renting from Enterprise at Sacramento Airport (SMF)?
Yes, renting from Enterprise at Sacramento International Airport (SMF) includes additional fees on top of the base rental rate.
Standard airport-related charges at the Sacramento Enterprise location typically include:
- Airport Concession Recovery Fee (ACRF): approximately 8 to 10 percent of the base rate, charged by Enterprise to recover the cost of operating at the airport
- Customer Facility Charge (CFC): approximately US$4.50 per day, which funds the rental car center at 6327 Aviation Dr
- City and county taxes: approximately 10 to 12 percent combined, varying by vehicle class
These fees are standard for airport rentals across the United States and are not unique to Enterprise or Sacramento specifically. However, they can add meaningfully to the total cost of your rental.
If you want to avoid airport concession fees, Enterprise also operates a downtown Sacramento location at 722 12th St, where off-airport rentals are typically 20 to 30 percent cheaper. The trade-off is that the downtown location has shorter hours (7:30 AM to 6:00 PM on weekdays, 9:00 AM to 2:00 PM on weekends) and requires you to arrange your own transport from the airport.
Is there a young driver surcharge for renters under 25 at Enterprise in Sacramento?
Yes, Enterprise in Sacramento charges a young driver surcharge for renters between the ages of 21 and 24.
In the United States, the standard minimum age to rent without a surcharge is 25. At Enterprise Sacramento locations, drivers aged 21 to 24 can rent but will pay an additional daily fee. The Enterprise young driver surcharge is US$15 per day, plus applicable taxes, on top of the base rental rate.
Additional restrictions that apply to under-25 renters at Enterprise in Sacramento include:
- Most premium, luxury, full-size SUV, minivan, and specialty vehicle classes are restricted to drivers aged 25 and older
- Economy, compact, and intermediate vehicle classes are generally available to young renters
- The additional driver must also meet age requirements; if an additional driver is under 25, the surcharge may apply to them as well
If you are between 21 and 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget (not Enterprise) may waive the underage fee. For Enterprise rentals in Sacramento, the standard young driver surcharge applies regardless of nationality.
Can I get a Tolls Cashback benefit on my Enterprise rental in Sacramento?
Yes, all Hola Car Rentals bookings, including Enterprise rentals in Sacramento, include Tolls Cashback of up to 5 percent of your total booking value for tolls paid during your rental.
Sacramento sits in Northern California, where toll exposure is highest when driving to the San Francisco Bay Area. Common toll costs include Bay Area bridge crossings at approximately US$7 to US$15 each, and express lane charges that vary dynamically. Whether you use the Enterprise TollPass program or pay tolls directly, you can claim cashback after your rental ends.
To claim your Tolls Cashback after your Enterprise Sacramento rental:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed rental agreement from Enterprise, and a toll receipt or invoice showing the charges
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted, so keep your toll receipts from your Sacramento trip.
How do I add an additional driver to my Enterprise rental in Sacramento?
Yes, you can add an additional driver to your Enterprise rental in Sacramento, either as part of your booking or at the counter during pickup.
For Enterprise Sacramento rentals, the additional driver fee is US$15 per day plus applicable taxes. Some Hola Car Rentals rate plans include one additional driver at no extra cost, so check your booking confirmation before arriving at the counter.
To add an additional driver at the Enterprise Sacramento counter:
- The additional driver must be physically present at pickup
- They must present a valid driver's license (and an IDP if their license uses a non-Latin alphabet)
- Both the main driver and the additional driver must sign the rental agreement
- The additional driver must meet the minimum age requirements; drivers under 25 may be subject to a young driver surcharge
Only drivers listed on the Enterprise rental agreement in Sacramento are covered by the vehicle's protections, including CDW/LDW and liability coverage. If someone not listed on the agreement drives the vehicle, coverage may be void. If you need to add a driver after pickup, visit an Enterprise branch in Sacramento to update the agreement.
What driving rules in Sacramento should I know before picking up my Enterprise rental?
Sacramento has several driving characteristics that can catch first-time visitors off guard, particularly if you are arriving from outside the United States.
Key things to know before driving your Enterprise rental in Sacramento:
- Downtown one-way street conversions: Sacramento is actively converting historic one-way streets to two-way traffic in the city center. Streets such as 5th Street (between X Street and I Street) and segments near I Street (15th to 21st) are being modified, which can create confusing signage and unexpected lane configurations
- Wide, high-speed urban streets: Many of Sacramento's downtown streets were designed in the 1950s and 1970s for high vehicle capacity, resulting in wide lanes where traffic moves faster than expected for an urban environment
- I-5 and Richards Boulevard interchange: This primary access point to the Railyards and River District from I-5 has deficient ramps with peak-hour queuing onto the mainline freeway, which is relevant if your Enterprise Sacramento pickup or drop-off involves this corridor
- California driving rules apply: Drive on the right side of the road, obey posted speed limits, and note that California has strict hands-free mobile phone laws while driving
Fuel prices in Sacramento follow California averages, which are generally higher than the National average. Plan to refuel near the Enterprise return location before dropping off your vehicle.
What fuel policy applies to Enterprise rentals in Sacramento?
Enterprise rentals in Sacramento follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Enterprise Sacramento rental:
- Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at the start of the rental
- Refuel within approximately 10 miles of the Enterprise return location in Sacramento before dropping off the vehicle
- Keep your final fuel receipt as proof of a full tank
If you return the vehicle below the recorded starting level, Enterprise will charge you for the fuel shortfall at their own refueling rate, which is typically higher than pump prices, plus a refueling service fee.
Note that fuel prices in Sacramento align with California averages, which are generally higher than the National average. Budget accordingly, especially if you plan to drive to the Bay Area or other regions during your rental. For after-hours returns at the Sacramento Enterprise location, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
Can I pick up my Enterprise rental in Sacramento earlier than my scheduled time?
Yes, it is sometimes possible to pick up your Enterprise rental in Sacramento earlier than your scheduled time, but it depends on vehicle availability at the specific location.
Early pickup at the Enterprise Sacramento airport location (6327 Aviation Dr) or the downtown location (722 12th St) is subject to availability at the time you arrive. There is no guarantee that your vehicle will be ready before your confirmed pickup time.
Important things to know about early pickup for Enterprise rentals in Sacramento:
- If a vehicle is available and Enterprise accommodates an earlier pickup, your rental period may be repriced from the new start time, which could affect your total cost
- The Sacramento airport Enterprise location is open from 7:00 AM to 11:59 PM daily, so early morning arrivals can generally be accommodated within those hours
- The downtown Sacramento Enterprise location opens at 7:30 AM on weekdays and 9:00 AM on weekends, so very early pickups are not possible there
If your flight arrives significantly earlier than planned, head to the Enterprise counter at Sacramento Airport and ask about availability. Keep your booking confirmation handy so the agent can locate your reservation quickly.
Is there travel assistance included with my Enterprise booking in Sacramento?
Yes, most Hola Car Rentals bookings, including Enterprise rentals in Sacramento, include travel assistance coverage provided by Terrawind Global Protection at no extra cost.
This benefit is particularly useful if you experience an emergency during your Sacramento rental, such as a medical situation on the highway or a breakdown in a less accessible area. Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in the event of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach the assistance line 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit does not apply to residents of the United States or Canada. If you are a US or Canadian resident renting an Enterprise vehicle in Sacramento, this coverage is not available to you. It also does not cover damage to the rental vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI).
Check your booking confirmation for the exact terms and coverage limits that apply to your Sacramento Enterprise rental.
Can I rent an Enterprise car in Sacramento and return it in a different city?
Yes, one-way rentals are possible with Enterprise in Sacramento, allowing you to pick up in Sacramento and return the vehicle at a different location, such as San Francisco, Los Angeles, or another California city.
However, one-way rentals typically involve a drop-off fee, which is a one-time charge set by Enterprise to reposition the vehicle. Key points to understand:
- The drop-off fee varies depending on the route, distance, vehicle class, and season
- The fee is shown during the booking process under the section labeled as charges due at destination, so you will see it before confirming your reservation
- Same-city pickups and returns (for example, Sacramento Airport to downtown Sacramento) often have no drop-off fee
- Long-distance one-ways, such as Sacramento to Los Angeles, typically carry a higher fee
- Cross-border one-ways (for example, driving into Mexico or Canada) may be restricted or require special authorization from Enterprise
If you need to change your drop-off location after booking your Enterprise Sacramento rental, contact support as soon as possible, as route changes can reprice the rental and may affect availability. Always verify the drop-off fee on your booking confirmation before arriving at the Enterprise counter in Sacramento.
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