Enterprise Car Hire
in Tennessee

Hola Car Rentals is the only premium partner of the top car hire brands operating in Tennessee, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Tennessee.

No. With Hola Car Rentals, all costs and charges for your booking in Tennessee are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Tennessee charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

No, Tennessee has no toll roads, toll bridges, or toll tunnels anywhere in the state. When you rent from Enterprise in Tennessee, you will not encounter any toll charges on any route, including I-40 between Nashville and Knoxville, I-65, or any other major highway.

Because Tennessee is toll-free, there is no need to enrol in Enterprise's TollPass programme or any other transponder service for travel within the state. You can drive freely without worrying about cashless toll lanes, toll billing, or administrative processing fees related to tolls.

If your trip takes you beyond Tennessee into neighbouring states that do have tolls, the standard toll device and billing rules of your Enterprise hire agreement would apply in those states. In that case, you can choose an unlimited toll package at the counter or pay per use, with actual toll charges plus any administrative fees billed to your card.

Enterprise operates an extensive network of locations across Tennessee, covering major airports and city branches throughout the state.

Airport locations include:

• Nashville International Airport (BNA), including a dedicated Exotics branch for specialised vehicles
• Memphis International Airport (MEM)
• Knoxville McGhee Tyson Airport (TYS)
• Chattanooga Metropolitan Airport (CHA)
• Tri-Cities Regional Airport in Blountville (TRI)
• Shelbyville Municipal FBO Airport

Beyond airports, Enterprise maintains neighbourhood and city centre branches in cities including Nashville, Knoxville, Chattanooga, Memphis, Franklin, Hendersonville, Smyrna, Gallatin, Clarksville, Tullahoma, and many others across Tennessee.

This wide coverage means you can often pick up your Enterprise hire near your arrival point and return it to a different Tennessee city if needed, though a one-way drop-off fee may apply depending on the route. Always check your booking confirmation for the exact address and counter hours of your chosen Enterprise location in Tennessee.

Enterprise counter hours in Tennessee vary by location, and it is important to confirm the specific hours for your branch before you travel.

Typical operating hours at Tennessee Enterprise branches follow this general pattern:

• Monday to Friday: 07:30 AM to 05:30 or 06:00 PM
• Saturday: 09:00 AM to 12:00 PM
• Sunday: closed or very limited hours at most city branches

The Nashville International Airport (BNA) Exotics branch operates daily from 07:00 AM to 07:00 PM, offering broader availability. Airport branches at BNA, MEM, TYS, CHA, and TRI generally have extended hours compared to downtown or neighbourhood Enterprise offices in Tennessee.

If your flight arrives outside counter hours, plan accordingly. Enterprise will typically hold your reservation for up to 24 hours from the original pickup time. If a delay pushes your arrival beyond 24 hours, contact support as soon as possible. Always verify the exact hours for your specific Enterprise Tennessee location on your booking confirmation before departure.

Yes, Tolls Cashback is included on all Hola Car Rentals bookings, including Enterprise hires in Tennessee, and it applies even though Tennessee itself has no toll roads.

If you drive your Enterprise hire beyond Tennessee into a neighbouring state that does have tolls, you can claim up to 5% of your total booking value back for tolls paid during the hire period. Here is how it works:

• Pay tolls normally during your hire, whether through the Enterprise toll programme or directly
• After returning the vehicle, email [email protected] within 30 days
• Include your Hola Car Rentals booking confirmation, the signed hire agreement, and a receipt or statement showing the toll charges
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number

Refunds are issued to the original payment method and typically process within 7 to 10 working days after approval. The reimbursement is the lesser of the actual tolls paid or 5% of your booking total. Late submissions after 30 days are not accepted.

To collect your Enterprise hire in Tennessee, you must present the following physical documents at the counter:

• A valid, unexpired driver’s licence in the main driver’s name (original, not a photocopy or digital version)
• A major credit card with the driver’s name printed on the card, in the main driver’s name, for the security deposit hold
• A passport or valid government-issued photo ID (required for international visitors)
• Your booking confirmation or printed voucher if applicable
• Round-trip flight or cruise tickets if you are visiting from abroad

If your driver’s licence is not in English and does not use a Latin alphabet (for example, Arabic, Chinese, Japanese, or Cyrillic script), an International Driving Permit (IDP) is mandatory alongside your original licence. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and is never accepted without the original licence.

Debit cards, prepaid cards, and digital wallets are not accepted for the security deposit at Enterprise counters in Tennessee. All documents must be physical originals.

An International Driving Permit (IDP) is not always mandatory to rent from Enterprise in Tennessee, but whether you need one depends on your licence.

• If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic (Russian), an IDP is mandatory. Enterprise in Tennessee will require it alongside your original licence.
• If your licence is in English or uses a Latin alphabet, an IDP is not required but is recommended as a helpful translation document.
• If your licence is not in English but does use a Latin alphabet, an IDP is strongly recommended to avoid any issues at the counter.

The IDP is a translation booklet only. It is never valid on its own and must always be presented together with your original driver’s licence. You must obtain your IDP in your home country before travelling to Tennessee, as U.S. issuers such as AAA do not issue IDPs to non-U.S. licence holders.

All documents presented at the Enterprise counter in Tennessee must be physical originals. Digital or photocopied licences are not accepted.

When you pick up your Enterprise hire in Tennessee, the counter will place a temporary authorisation hold on your credit card as a security deposit. This is not a charge but it does reduce your available credit until it is released after you return the vehicle.

For standard vehicle classes at Enterprise locations in the United States, including Tennessee, the typical hold is approximately US$300 to US$400. However, the exact amount can vary based on:

• The specific Enterprise location in Tennessee (airport versus city branch)
• The vehicle class you are hiring (premium or speciality vehicles may carry a higher hold)
• The length of your hire period
• Enterprise's current policies at that counter

Only a physical major credit card with the driver’s name printed on the card is accepted for the deposit. Debit cards, prepaid cards, and virtual cards are not accepted at Enterprise counters in Tennessee. After you return the vehicle, the hold is released, but your bank may take up to 15 working days to reflect the release on your statement.

Yes, Enterprise in Tennessee applies a young-driver surcharge for renters between the ages of 21 and 24. The standard underage fee for Alamo, National, and Enterprise is US$15 per day, plus applicable local taxes, paid at the counter.

Tennessee does not have a state law requiring rentals to drivers under 21, so the minimum age at Enterprise locations in Tennessee is generally 21. Drivers under 21 are typically not eligible to hire.

In addition to the daily surcharge, under-25 renters at Enterprise in Tennessee face vehicle class restrictions. Categories such as full-size sedans, SUVs, minivans, luxury, premium, and convertible vehicles are generally reserved for renters aged 25 and older. Economy, compact, and intermediate classes are usually available to younger drivers.

At age 25, the surcharge disappears entirely. If you are 21 to 24 and planning to hire from Enterprise in Tennessee, budget for the daily fee and confirm which vehicle classes are available to you before booking.

Yes, you can add an additional driver to your Enterprise hire in Tennessee, either as part of your rate or for a fee paid at the counter.

When the additional driver is not included in your rate, Enterprise charges US$15 per day plus taxes for each extra driver in Tennessee. Check your booking confirmation to see whether your rate includes one additional driver at no extra cost.

Requirements for adding a driver at the Enterprise counter in Tennessee:

• The additional driver must be physically present at pickup to show a valid driver’s licence and sign the hire agreement
• They must meet the minimum age requirement (21 in Tennessee for Enterprise)
• If their licence uses a non-Latin alphabet, they must also present an IDP
• Drivers under 25 may be subject to the young-driver surcharge

Only drivers listed on the hire agreement are covered by protections such as CDW/LDW. If someone drives the Enterprise vehicle in Tennessee without being named on the contract, cover may be void and additional charges could apply.

Yes, Enterprise supports one-way hires between different cities in Tennessee, but a drop-off fee may apply depending on the specific route.

For example, picking up at Nashville International Airport (BNA) and returning to a Knoxville or Memphis Enterprise location would typically involve a one-way fee. The amount varies based on the cities involved, the vehicle class, and the hire dates.

How to check whether a drop-off fee applies to your Tennessee route:

• During booking, select your different pickup and return locations
• On the rate details page, look for a line labelled Drop-Off Fee under the To Pay at Destination section
• If no fee appears, your specific Tennessee route does not incur one

The drop-off fee cannot be prepaid and is paid directly to Enterprise at the counter. It is separate from fuel, tolls, and taxes. If you change your return location after booking, the fee may be recalculated. Always verify the fee shown on your booking confirmation matches what Enterprise presents at pickup in Tennessee.

Enterprise hires in Tennessee follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.

Steps to follow for a smooth fuel return at any Tennessee Enterprise location:

• At pickup, confirm the fuel gauge reads full and ensure the starting level is recorded on your hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the Enterprise return location in Tennessee to avoid the gauge dropping before you arrive
• Keep your final fuel receipt showing the date, time, and station address

If you return the Enterprise vehicle in Tennessee with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

Some Enterprise counters in Tennessee may offer an optional prepaid fuel plan at pickup. If you accept it, any unused fuel is generally non-refundable, so the Full-to-Full approach is usually the better value for most renters.

When renting from Enterprise in Tennessee, two main types of cover are worth understanding before you arrive at the counter.

Collision Damage Waiver (CDW/LDW) covers damage to the Enterprise hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW/LDW does not cover damage you cause to other vehicles or people.

Third-Party Liability (LIS/ALI/SLI) covers bodily injury and property damage you may cause to others while driving the Enterprise vehicle in Tennessee. Tennessee does not universally require hire companies to include state-minimum liability in every hire, so confirming your liability cover before pickup is important. Adding Liability Insurance Supplementary (up to US$300,000) is strongly recommended.

Key points to verify at the Enterprise counter in Tennessee:

• Confirm CDW/LDW is active on your hire agreement and note the deductible amount
• Verify that LIS/ALI/SLI is included or add it at the counter
• Only drivers named on the agreement are covered
• Prohibited uses such as off-road driving or DUI void cover

Report any incident to Enterprise immediately, as late reporting can invalidate a claim.

Yes, most Hola Car Rentals bookings, including Enterprise hires in Tennessee, include Travel Assistance provided by Terrawind Global Protection. However, this benefit does not apply to customers who are residents of the United States or Canada.

For eligible international visitors hiring from Enterprise in Tennessee, the cover typically includes:

• Travel insurance with medical cover for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

If you need assistance during your Enterprise hire in Tennessee, for example after a highway breakdown or a medical situation while travelling between Nashville and Knoxville, contact the Terrawind assistance line 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Have your Hola Car Rentals confirmation number ready when you call. This cover does not replace CDW/LDW for vehicle damage or LIS/ALI/SLI for third-party liability. Always review your booking confirmation for the exact terms and limits that apply to your Tennessee hire.