Enterprise Car Hire
in Nashville

Hola Car Rentals is the only premium partner of the top car hire brands operating in Nashville, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Nashville.

No. With Hola Car Rentals, all costs and charges for your booking in Nashville are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Nashville charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

The Enterprise counter at Nashville International Airport (BNA) is located on-site inside the terminal at 1 Terminal Dr, Nashville, TN 37214. No shuttle or off-site transfer is required. After collecting your bags, follow the car hire signs within the terminal directly to the Enterprise desk.

Self-service kiosks are available at the Nashville BNA Enterprise location, which can speed up the check-in process. Counter hours are daily from 07:00 to 19:00. If your flight arrives outside those hours, plan accordingly, as no after-hours pickup details are confirmed for this location.

If you are picking up at a Nashville city location instead, such as the downtown branch at 1700 8th Ave S, you will need to travel there separately by taxi or rideshare from the airport, as those locations do not have on-site airport access.

To pick up your Enterprise hire car in Nashville, you must bring the following physical documents:

• A valid, original driver’s licence in the main driver’s name
• A major credit card with the driver’s name printed on the card, for the authorisation hold
• A passport or valid government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for international visitors)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at the Enterprise counter in Nashville. For licences in English or using a Latin alphabet, an IDP is recommended but not strictly required.

All documents must be physical originals. Digital copies shown on a phone are not accepted. Debit and prepaid cards are not accepted for the authorisation hold at the Enterprise Nashville counter.

No, there are no toll roads anywhere in Tennessee, so you will not encounter any tolls while driving your Enterprise hire car in Nashville or on routes such as I-40 towards Knoxville or I-65 towards Memphis.

Because Tennessee has no toll infrastructure, there is no need to enrol in a toll programme such as Enterprise TollPass at the Nashville counter. You will not be billed for toll charges during your hire in this state.

If your trip takes you into neighbouring states that do have tolls, the standard toll billing process through Enterprise would apply for those portions. In that case, you can either enrol in the toll programme at pickup or pay per use, with the hire company passing through the toll amount plus any administrative fees.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for any tolls paid during your hire period, useful if you drive beyond Nashville into toll-bearing states.

All bookings made through Hola Car Rentals include Tolls Cashback, which reimburses up to 5% of your total booking value for tolls paid during your Enterprise hire. Since Nashville and all of Tennessee have no toll roads, this benefit becomes relevant if your trip takes you into a neighbouring state that does charge tolls.

To claim your cashback after returning your Enterprise vehicle in Nashville or elsewhere:

• Email [email protected] within 30 days of returning the vehicle
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement from Enterprise, and a receipt or statement showing the toll charges paid
• Include your full name, travel dates, and the last 4 digits of the card used for your booking

Refunds are issued to the original payment method and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted. The reimbursement is capped at 5% of your total booking value, so if your booking total was US$500, the maximum cashback is US$25.

When you pick up your Enterprise hire car in Nashville, the counter will place a temporary authorisation hold on your credit card. For standard vehicle classes in the United States, this hold is typically between US$300 and US$400, though the exact amount can vary based on the vehicle class, hire duration, and the specific Nashville location.

This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your statement, which can take up to 15 business days after the hire ends.

• Only a major credit card with the driver’s name printed on the card is accepted for the deposit at the Enterprise Nashville counter
• Debit cards, prepaid cards, and virtual cards are not accepted
• Premium or speciality vehicle classes may carry a higher hold amount

Hola Car Rentals cannot confirm the exact hold amount in advance, as this is set by Enterprise at the Nashville counter. Bring a backup credit card in your name in case your primary card is declined.

Enterprise operates multiple locations in Nashville, and hours vary by branch:

• Nashville International Airport (BNA), 1 Terminal Dr: open daily from 07:00 to 19:00, seven days a week
• Downtown Nashville, 1700 8th Ave S: open Monday to Friday approximately 07:30 to 18:00, Saturday 09:00 to 12:00
• Nashville West End, 3500 Charlotte Ave: open Monday to Friday 07:30 to 18:00, Saturday 09:00 to 12:00, Sunday 12:00 to 15:00

No confirmed after-hours pickup or return options have been documented for Enterprise Nashville locations. If your flight arrives at BNA after 19:00, plan to pick up your vehicle the following morning or contact Enterprise directly to confirm any after-hours arrangements.

Hours may change on public holidays, so always verify against your booking confirmation before travelling to the Nashville Enterprise counter.

Yes, Enterprise in Nashville applies a young driver surcharge for renters between the ages of 21 and 24. In the United Kingdom, the standard minimum age to hire without an additional fee is 25.

For Enterprise, Alamo, and National locations including Nashville, the young driver surcharge is US$15 per day plus applicable taxes, paid at the counter. This fee is in addition to your prepaid booking total.

Drivers under 25 are also restricted from hiring certain vehicle classes at the Nashville Enterprise counter. Categories such as full-size SUVs, premium, luxury, convertibles, minivans, and vans are typically limited to renters aged 25 and older. Economy, compact, and intermediate vehicles are generally available to younger drivers.

• Minimum hire age at Enterprise Nashville: 21 years old
• Young driver surcharge: US$15 per day plus taxes for ages 21 to 24
• A valid driver’s licence and major credit card in the renter’s name are still required regardless of age

If you are between 21 and 24 and hiring through Hola Car Rentals, check your booking confirmation for any applicable surcharge details before arriving at the Nashville Enterprise counter.

Yes, you can add an additional driver to your Enterprise hire in Nashville, either as part of your booking or at the counter during pickup.

Some Hola Car Rentals rates include one additional driver at no extra cost. Check your booking confirmation for the line that reads additional driver free of charge. If it is not included, Enterprise in Nashville charges US$15 per day plus taxes for each additional driver.

To add a driver at the Nashville Enterprise counter:

• The additional driver must be physically present at pickup
• They must present a valid driver’s licence and a government-issued photo ID
• If their licence uses a non-Latin alphabet, an International Driving Permit is also required
• Both the main driver and the additional driver must sign the hire agreement

Only drivers listed on the Enterprise hire agreement in Nashville are covered by the vehicle’s protections, including CDW/LDW and liability cover. Anyone who drives without being named on the contract may void those protections. If you need to add a driver after pickup, visit any Enterprise branch in Nashville to update the agreement.

The insurance coverage included with your Enterprise hire in Nashville depends on the rate plan selected through Hola Car Rentals. Here is a summary of the main protections available:

• Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise vehicle from a collision, theft, or vandalism. A deductible may apply unless your confirmation states zero deductible.
• Third-Party Liability (LIS/SLI): covers bodily injury and property damage you may cause to others while driving. In some UK states, a minimum liability amount is included by law; Hola Car Rentals strongly recommends adding supplementary liability up to GBP 250,000 for broader protection on Nashville roads.

CDW/LDW does not cover third-party injuries or property damage to others. LIS/SLI does not cover damage to the Enterprise vehicle itself. These two coverages complement each other.

Neither CDW nor LIS covers your personal belongings, your own medical costs, or incidents involving unauthorised drivers. Review your Hola Car Rentals booking confirmation before arriving at the Nashville Enterprise counter to confirm exactly which protections are included in your rate.

Enterprise hires in Nashville follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.

To avoid fuel fees at the Nashville Enterprise counter:

• Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
• Take a photo of the dashboard showing the odometer and fuel gauge
• Refuel within approximately 10 miles of the return location before dropping off the vehicle
• Keep your final fuel receipt as proof in case of any dispute

If you return the Enterprise vehicle in Nashville with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than the pump price, plus a refuelling service fee.

If the tank is not full at pickup, ask the Enterprise agent to record the exact level on the agreement. You are then only required to return it at that same recorded level, not necessarily full.

Yes, one-way hires with Enterprise are possible in Nashville, but a drop-off fee may apply depending on your return location.

When booking through Hola Car Rentals, the drop-off fee for your Nashville Enterprise hire is shown during checkout under the section labelled to pay at destination. Common patterns include:

• Returning to another Nashville Enterprise location: often no drop-off fee
• Returning to a different city within Tennessee or a neighbouring state: a drop-off fee typically applies, varying by distance and vehicle class
• Cross-country or remote returns: fees are higher and some routes may not be permitted

The drop-off fee cannot be prepaid and is paid directly to Enterprise at the Nashville pickup counter or at the return location. If the fee shown at the counter differs from what appeared on your Hola Car Rentals confirmation, keep all paperwork and contact support, as the No Extra Charges© guarantee may apply.

Always confirm the one-way terms on your booking confirmation before arriving at the Nashville Enterprise counter, as changing the return location after booking may reprice the hire.

Nashville has some road features that can be disorienting for first-time drivers, and knowing them in advance will help you navigate your Enterprise hire more confidently.

Key things to be aware of:

• Downtown freeway inner loop: I-24, I-65, and I-40 converge in an ellipse-shaped loop near the city centre. This design features left-side exits, crisscrossing weave sections, and Y-interchanges that require frequent lane changes. Unlike most UK cities where exits are on the right, Nashville's loop demands advance lane positioning.
• Diverging diamond interchange near BNA: The I-40 and Donelson Pike interchange near Nashville International Airport uses a diverging diamond design, where traffic briefly crosses to the opposite side of the road under signal control. This layout is uncommon and can be confusing on first approach.
• Bus-only queue jump lanes: Roads such as Murfreesboro Pike near the airport have lanes restricted to buses, with cars limited to right turns only. Watch for signage to avoid entering restricted lanes.
• One-way streets and bike lanes: Downtown Nashville has one-way streets and converted car lanes with bike infrastructure that may differ from what you are used to.

Tennessee has no toll roads, so your Enterprise hire in Nashville will not incur any toll charges within the state.

Yes, most bookings made through Hola Car Rentals include travel assistance coverage provided by Terrawind Global Protection, and this applies to your Enterprise hire in Nashville as well. However, this benefit is available only to travellers who are not residents of the United States or Canada.

If you are driving your Enterprise hire on Nashville's motorways and experience a medical emergency, the travel assistance coverage can help with:

• Medical cover for up to 5 passengers for non-pre-existing conditions and accidents
• Legal assistance in the event of a road accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To use the assistance during your Nashville trip, contact Terrawind 24 hours a day:

• Phone: +1 888 980 9992 (toll-free)
• WhatsApp: +1 208 910 1001
• Email: [email protected]

Provide your full name, your Hola Car Rentals confirmation number, your current location in Nashville, and a description of the situation. This cover does not replace CDW/LDW for damage to the Enterprise vehicle or LIS/SLI for third-party liability. Always check your booking confirmation for the exact terms applicable to your reservation.