VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Moncton include that other companies don't offer?
Hola Car Rentals is a premium partner of the leading car hire companies in Moncton, giving you exclusive access to our All Inclusive+ rate. This rate includes extra benefits that no other company can match:
- Full vehicle coverage with no excess (applies only to certain rates and itineraries)
- Toll cashback: get back up to 5% of your total booking value for tolls charged during your hire
- Premium travel medical assistance for up to 5 passengers in case of emergency, covering up to CAD 200,000 (pre-existing conditions excluded)
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All at no additional cost, ensuring a unique hire experience with complete protection and peace of mind during your trip in Moncton.
Will I face unexpected charges at the Enterprise counter in Moncton when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Moncton are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Moncton charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the Enterprise pickup process work at Moncton International Airport?
At Moncton International Airport (YQM, 777 Aviation Dr, Dieppe, NB), Enterprise operates through its Drive Alliance partner National Car Rental. After collecting your bags, head to the arrivals level and look for the National counter, which is marked with Enterprise branding. Once your agreement is finalised at the counter, staff will direct you to the vehicle lot.
The airport location offers shuttle service from the terminal to the hire facility. Counter hours are Sunday 11:00 AM to 11:59 PM and Monday through Saturday 9:00 AM to 11:59 PM, which are designed to align with flight schedules.
A few things to have ready at the Enterprise counter in Moncton:
- Your booking confirmation or printed voucher
- A physical, major credit card in the main driver's name for the authorisation hold
- Your original, unexpired driver's licence (and an International Driving Permit if your licence uses a non-Latin alphabet)
- Your passport and round-trip travel documents
All documents must be be physical originals. Digital copies are not accepted at the counter.
Does Enterprise in Moncton offer after-hours car returns?
Yes, Enterprise locations in Moncton offer after-hours vehicle returns at their city branches.
At the Main Street location (1903 Main St), you can return your car outside of regular business hours by parking on the Enterprise property, locking the vehicle, and placing the keys in the drop box located to the right of the entrance. Your hire responsibility continues until an Enterprise employee inspects the vehicle the next business day, so take photos of the car's condition and fuel gauge before leaving.
The Mountain Road location (1545 Mountain Rd) also accepts after-hours key drops. Regular business hours at both city branches are Monday through Friday 8:00 AM to 5:30 PM and Saturday 9:00 AM to 12:00 PM.
If you are returning to the Moncton Airport (YQM) location, note that it operates extended hours (Sunday 11:00 AM to 11:59 PM, Monday through Saturday 9:00 AM to 11:59 PM), which reduces the likelihood of needing an after-hours drop there.
Always keep your final fuel receipt and photos of the dashboard as documentation in case any post-return questions arise.
Are there toll roads to worry about when driving with Enterprise in Moncton?
No, there are no toll roads in Moncton or anywhere in New Brunswick. The province operates entirely toll-free highways, so you will not encounter any toll booths, cashless toll lanes, or electronic toll systems during your Enterprise hire in Moncton.
This means you do not need to purchase a toll transponder package at the Enterprise counter, and you will not receive any post-hire toll charges for driving within New Brunswick.
However, if your plans take you beyond New Brunswick into other Canadian provinces or the United States, toll requirements can vary significantly by region. For example, Ontario operates the 407 ETR toll highway, and crossing into Prince Edward Island via the Confederation Bridge involves a round-trip toll. In those cases, the toll device and billing policies of your Enterprise hire agreement would apply.
Even though Moncton itself is toll-free, Hola Car Rentals includes Tolls Cashback on all bookings, which can reimburse up to 5% of your total booking value for any tolls paid during your hire period in other regions. Keep your toll receipts and submit your claim within 30 days of returning the vehicle.
Can I get Tolls Cashback on my Enterprise hire in Moncton if I drive to other provinces?
Yes, Hola Car Rentals includes Tolls Cashback on all bookings, including Enterprise hires starting in Moncton. Since New Brunswick has no toll roads, this benefit becomes relevant if you drive your Enterprise vehicle into provinces or regions that do charge tolls, such as Ontario or across the Confederation Bridge into Prince Edward Island.
The cashback reimburses the lesser of the total tolls you paid or up to 5% of your Hola Car Rentals booking total. For example, if your booking total is US$500, the maximum cashback is US$25.
To claim your Tolls Cashback after your Moncton Enterprise hire:
- Email [email protected] within 30 days of returning the vehicle
- Use the subject line: Tolls Cashback - Reservation [Your Confirmation Number]
- Attach your Hola Car Rentals booking confirmation, the Enterprise hire agreement signed at pickup, and a receipt or statement showing the toll charges
Refunds are processed to the original payment method used for your reservation and typically arrive within 7 to 10 business days after approval. Late submissions received after 30 days are not accepted.
What documents do I need to pick up my Enterprise hire car in Moncton?
When collecting your Enterprise hire in Moncton, you must present all documents in physical form. Digital copies are not accepted at the counter.
Required documents include:
- Your original, unexpired driver's licence in the main driver's name
- An International Driving Permit (IDP) if your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic. For licences in English or other Latin-script languages, an IDP is recommended but not mandatory
- A physical, major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- Your passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or travel tickets (required for visitors from outside Canada)
In Canada, including at Enterprise locations in Moncton, visitors can generally drive on a valid foreign licence. However, if your licence is not in English and does not use a Latin alphabet, you must carry an IDP alongside your original licence. The IDP is a translation only and is not valid without the original licence.
Debit cards and prepaid cards are not accepted for the security deposit. Bring a backup credit card in your name in case your primary card is declined.
Does Enterprise in Moncton offer a pickup service from my hotel or downtown location?
Yes, Enterprise in Moncton offers a pickup service from various areas in and around the city. You do not need to make your own way to the branch if you are staying in a covered area.
Pickup service is available from locations including:
- Downtown Moncton
- Riverview
- Salisbury
- West End Moncton
- North End Moncton
The Main Street branch (1903 Main St) and the Mountain Road branch (1545 Mountain Rd) both offer this service. City branch hours are Monday through Friday 8:00 AM to 5:30 PM and Saturday 9:00 AM to 12:00 PM, so pickup service would be arranged within those windows.
If you are arriving at Moncton International Airport (YQM), the Enterprise airport location operates through its Drive Alliance partner National Car Rental and uses a shuttle from the terminal rather than a hotel pickup service. For airport arrivals, follow the shuttle signage to reach the hire facility at 777 Aviation Dr, Dieppe.
Contact the specific Enterprise branch in Moncton directly to confirm pickup availability for your address before your hire date.
How much is the security deposit for an Enterprise hire in Moncton?
Enterprise in Moncton will place a temporary authorisation hold on your credit card at pickup. For hires in Canada, the typical hold is approximately CADUS$ 300 to CADUS$ 500, though some locations may require a hold of around CADUS$ 750 depending on the vehicle class, hire duration, and branch policies.
This hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle. Your bank or card issuer controls how quickly the hold disappears from your account, which can take up to 15 business days after the Enterprise hire agreement closes in Moncton.
Important requirements for the deposit at Enterprise in Moncton:
- You must present a physical, major credit card with the driver's name printed on the card
- The card must be in the main driver's name
- Debit cards, prepaid cards, and virtual cards are not accepted for the security hold
- You must have sufficient available credit to cover the hold plus any expected charges
Hola Car Rentals cannot confirm the exact hold amount in advance, as the final figure is set by the Enterprise desk and may vary. Bring a backup credit card in your name in case your primary card is declined.
Can I add an additional driver to my Enterprise hire in Moncton?
Yes, you can add an additional driver to your Enterprise hire in Moncton, either as part of your rate or for a fee paid at the counter.
For Alamo, National, and Enterprise hires, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Check your Hola Car Rentals booking confirmation before arriving at the Moncton counter, as some rates include one additional driver at no extra cost.
To add an additional driver at the Enterprise counter in Moncton:
- The additional driver must be present at pickup with their original, valid driver's licence
- They must meet the minimum age requirements for hiring in New Brunswick
- Both the main driver and the additional driver must sign the hire agreement
- If the additional driver's licence uses a non-Latin alphabet, they will also need an International Driving Permit
Only drivers listed on the Enterprise hire agreement in Moncton are covered by the hire protections such as CDW/LDW and liability coverage. If someone drives who is not named on the contract, those protections may be void. You cannot add a driver remotely after pickup; they must appear in person at the branch.
What is the fuel policy for Enterprise hires in Moncton?
Enterprise hires in Moncton follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid fuel charges.
At pickup, verify the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing the odometer and fuel gauge before leaving the Moncton location.
When returning your Enterprise vehicle in Moncton:
- Refuel within approximately 10 miles or 15 km of the return location so the gauge does not drop below full before you arrive
- Keep your final fuel receipt showing the date, time, and station address
- For after-hours returns at city branches, leave the receipt in the key envelope and keep a photo of the full gauge
If you return the vehicle below the recorded starting level, Enterprise may charge you for the fuel shortfall at their refuelling rate, which is typically higher than the pump price, plus a refuelling service fee. Returning the car full is always the most cost-effective option.
If the tank was not full at pickup, ask the Enterprise agent in Moncton to record the exact level on the agreement. You only need to return it at that same level.
Is third-party liability insurance included in my Enterprise hire in Moncton?
Yes, when you hire with Enterprise in Moncton, provincial law in New Brunswick requires every vehicle to carry third-party liability insurance. This statutory liability cover is included by default with your hire in Canada when booked through Hola Car Rentals.
This means you are covered for bodily injury and property damage you may cause to others while driving your Enterprise vehicle in Moncton and throughout Canada. However, the default statutory minimum may be lower than what you would want in a serious incident.
You can purchase supplementary liability cover (LIS/ALI/SLI) to increase your protection beyond the provincial minimum. This optional add-on can be arranged at the Enterprise counter in Moncton or, in some cases, added during the Hola Car Rentals checkout process.
Keep in mind that third-party liability is separate from damage to the hire vehicle itself. To protect against damage or theft of the Enterprise car, you would need Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover, which is a separate protection. Review your Hola Car Rentals booking confirmation to see exactly which coverages are included in your rate before arriving at the Moncton counter.
Can I pick up my Enterprise car in Moncton and return it in another city?
Yes, one-way hires are possible with Enterprise, allowing you to pick up in Moncton and return the vehicle at a different location. However, a drop-off fee may apply depending on the route, distance, and vehicle class.
When booking through Hola Car Rentals, any applicable drop-off fee for your Moncton Enterprise hire will be shown on the rate details page under the section labelled "To pay at destination." This fee is not prepaid and must be settled at the counter.
A few things to know about one-way hires from Moncton:
- Vehicles hired in Canada can generally be driven throughout Canada and into the United States, but cannot be taken into Mexico
- Cross-border one-way hires between Canada and the US may carry higher fees or restrictions depending on Enterprise policies at the time of booking
- Changing your return location after booking may reprice your hire and recalculate the drop-off fee
If the Enterprise counter in Moncton charges a drop-off fee that differs from what your Hola Car Rentals confirmation shows, keep all paperwork and contact Hola Car Rentals support after the hire. The No Extra Charges© guarantee can help resolve undisclosed fees after verification.
Are there any unusual road layouts near Moncton that Enterprise renters should know about?
Yes, the Moncton area has a few road configurations that can be confusing for first-time drivers, particularly near the airport and along the TransCanada Highway.
The most notable is the Route 15 and Harrisville Boulevard interchange near Moncton International Airport (YQM), which uses an unusual dogbone-shaped roundabout layout. Instead of a standard diamond interchange, two elongated teardrop roundabouts are connected by a bridge over the highway. This design requires unfamiliar yield patterns at ramp terminals and includes a double left turn from Route 15 westbound to Dieppe Boulevard. Drivers heading to or from the Enterprise airport location at 777 Aviation Dr should allow extra time to navigate this interchange on their first pass.
Other things to be aware of when driving your Enterprise hire around Moncton:
- Some ramps along the TransCanada Highway (Route 2) near Elmwood Drive involve at-grade merges with local traffic rather than full interchanges
- Medians on Elmwood Drive block certain left turns, which can require longer detours than expected
- Some arterial roads in Moncton use shared street treatments that enforce lower speeds and give priority to cyclists and pedestrians
Taking a moment to review your route before leaving the Enterprise counter in Moncton will help you navigate these non-standard layouts with confidence.
Does Travel Assistance apply to my Enterprise hire in Moncton?
Travel Assistance provided by Terrawind Global Protection is included with most Hola Car Rentals bookings, including Enterprise hires in Moncton. However, this benefit does not apply to Canadian or US residents. It is designed for travellers hiring abroad, outside their home country.
If you qualify, the cover can be especially useful given that some areas around Moncton and rural New Brunswick are remote. Core benefits typically include:
- Travel insurance with medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not protect the Enterprise hire vehicle itself (that is CDW/LDW) and does not cover third-party liability to others (that is LIS/ALI/SLI). It also does not apply to pre-existing medical conditions.
If you need assistance during your Enterprise hire in Moncton, contact Terrawind 24 hours a day, 7 days a week:
- Phone: +1 888 980 9992 (toll-free)
- WhatsApp: +1 208 910 1001
- Email: [email protected]
Have your Hola Car Rentals confirmation number ready when you call. Review your booking confirmation for the exact cover limits and terms that apply to your reservation.
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