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Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Greer include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Greer, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Greer.
Will I face unexpected charges at the Enterprise counter in Greer when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Greer are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Greer charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
Where is the Enterprise counter at Greenville-Spartanburg Airport in Greer?
Enterprise operates two counter locations at Greenville-Spartanburg International Airport (GSP) in Greer: one at 1990 GSP Dr and another at 500 Aviation Pkwy, Suite 15. Both are on-airport locations, so follow the car hire signs inside the terminal to reach the Enterprise desk directly.
Enterprise also has a neighbourhood branch at 14189 E Wade Hampton Blvd in Greer if you prefer a city pickup. That location offers a pick-up service, so you can call ahead to arrange transport to the counter. Hours at the Wade Hampton branch are Monday through Friday 08:00 to 18:00 and Saturday 09:00 to 12:00; it is closed on Sundays.
If you are arriving at GSP outside standard hours, confirm counter availability in advance, as after-hours details for the airport Enterprise locations are not publicly specified.
What documents do I need to pick up my Enterprise hire car in Greer?
To collect your Enterprise hire in Greer, bring the following physical documents to the counter:
- A valid, original driving licence in the main driver’s name
- A major credit card with the driver’s name printed on the card (debit and prepaid cards are not accepted for the authorisation hold)
- A passport or valid government-issued photo ID
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets if you are visiting from abroad
If your driving licence is not in English and does not use a Latin (Roman) alphabet, for example Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For licences in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Greer.
What are the operating hours for Enterprise at the Greer neighbourhood branch?
The Enterprise neighbourhood branch at 14189 E Wade Hampton Blvd in Greer operates on the following schedule:
- Monday to Friday: 08:00 to 18:00
- Saturday: 09:00 to 12:00
- Sunday: Closed
After-hours returns are not available at this Greer location, so plan your drop-off accordingly. If you need to return the vehicle outside these hours, contact the Enterprise counter in advance to confirm your options.
The two Enterprise airport counters at Greenville-Spartanburg International Airport (GSP) in Greer, located at 1990 GSP Dr and 500 Aviation Pkwy Suite 15, may have different hours. Confirm airport counter hours directly when you make your reservation, especially if your flight arrives late in the evening.
Are there toll roads near Greer and how do they work with an Enterprise hire?
Yes, there is one primary toll road relevant to drivers hiring from Enterprise in Greer: the Southern Connector on Interstate 185, which links I-185 to I-385 over approximately 16 miles near Greenville. The system uses PalPass (also called Palmetto Pass) for electronic collection, and mainline plazas also accept cash and major credit cards (Visa, Mastercard, Amex, Discover). PIN debit cards, cheques, and money orders are not accepted. Some ramp exits require exact cash change.
Toll costs on the Southern Connector are distance-based, ranging from approximately US$0.075 to US$3.00 for a full 16-mile trip (two tolls apply).
Enterprise, like most major hire companies, offers an optional electronic toll programme at pickup. This typically costs US$3.95 to US$4.95 per day, capped at around US$19.75 per hire period, plus actual toll charges. Enrolling lets you use electronic lanes without a personal transponder.
If you drive through a cashless toll without enrolling, Enterprise will bill the toll at the highest undiscounted rate plus an administrative fee, which can reach US$15 per toll event. To avoid surprise charges, decide at the Greer counter whether to enrol or pay manually at cash-accepting plazas.
Can I add an additional driver to my Enterprise hire in Greer?
Yes, you can add an additional driver to your Enterprise hire in Greer, but the additional driver must be present at the counter at pickup with a valid driving licence.
For Enterprise in Greer, the additional driver fee is US$15 per day plus applicable taxes when not included in your rate. Some booking rates include one additional driver at no extra cost, so check your confirmation before arriving at the counter.
Key requirements for any additional driver at the Enterprise counter in Greer:
- Must be physically present at pickup to show a valid driving licence and sign the rental agreement
- Must meet the minimum age requirements (25 or older is standard; drivers aged 21 to 24 may be accepted with a young-driver surcharge)
- Must carry the same document requirements as the main driver, including an IDP if their licence uses a non-Latin alphabet
Only drivers listed on the rental agreement are covered by the vehicle’s protections. Anyone who drives without being named on the contract may void coverage entirely.
Can someone under 25 rent from Enterprise in Greer?
Yes, drivers aged 21 to 24 can rent from Enterprise in Greer, but a young-driver surcharge applies and certain vehicle classes are restricted.
Enterprise in Greer charges a daily underage fee for renters under 25. Vehicle classes such as full-size SUVs, minivans, luxury, premium, and convertible categories are typically restricted to drivers 25 and older. Renters aged 21 to 24 are generally limited to economy, compact, intermediate, and compact SUV categories.
To rent at the Greer Enterprise counter if you are under 25:
- Bring a valid driving licence and a major credit card in your name
- Expect a daily young-driver surcharge added at the counter
- Select an eligible vehicle class when booking
- If your licence uses a non-Latin alphabet, also bring an International Driving Permit
Drivers under 21 are not eligible to rent from Enterprise in Greer. If you are unsure whether your age affects your booking, review your confirmation or contact support before your pickup date.
How does the Tolls Cashback benefit work for Enterprise hires in Greer?
All bookings made through Hola Car Rentals, including Enterprise hires in Greer, include a Tolls Cashback benefit that reimburses up to 5% of your total booking value for tolls paid during your hire.
The main toll road near Greer is the Southern Connector (I-185), where tolls range from approximately US$0.075 to US$3.00 per trip. Any tolls you pay, whether through the Enterprise toll programme or at a cash plaza, are eligible for the cashback claim.
To claim your cashback after returning your Enterprise vehicle in Greer:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
- Attach your Hola Car Rentals confirmation, the signed hire agreement, and a receipt or statement showing toll charges paid
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 working days after approval. Claims submitted after 30 days are not accepted. Note that this benefit reimburses tolls only, not administrative fees or traffic fines.
What is the security deposit for an Enterprise hire in Greer?
When you pick up your Enterprise hire in Greer, a temporary authorisation hold is placed on your credit card. For standard vehicles in the United States, this hold is typically around US$300 to US$400, though the exact amount varies by vehicle class, hire duration, and the specific Enterprise location in Greer.
Important things to know about the deposit hold:
- Only a major credit card with the driver’s name printed on the card is accepted; debit and prepaid cards are not accepted for the hold
- The hold reduces your available credit until it is released after you return the vehicle
- Your bank controls how quickly the hold disappears from your statement, which can take up to 15 working days after return
- Premium or speciality vehicles may require a higher hold amount
Even if you prepaid your Enterprise booking in Greer, you must still present a physical credit card at the counter for the security hold. Bring a backup credit card in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on an in-person authorisation.
What is the fuel policy for Enterprise hires in Greer?
Enterprise hires in Greer follow a Full-to-Full fuel policy by default. You receive the vehicle with a full tank and must return it full to avoid additional charges.
To avoid fuel charges on your Greer Enterprise hire:
- Check the fuel gauge with the agent at pickup and confirm the starting level is recorded on the hire agreement
- Take a photo of the dashboard showing the odometer and fuel gauge
- Refuel within approximately 10 miles of the return location so the gauge does not drop before you arrive
- Keep your final fuel receipt as proof in case of any dispute
If you return the Enterprise vehicle in Greer with less than a full tank, you may be charged for the fuel shortfall at the partner’s refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. For after-hours returns at the airport locations, leave your fuel receipt in the return envelope and keep a photo of the full gauge on your phone.
Can I pick up an Enterprise car in Greer and return it to a different city?
Yes, one-way hires are generally available through Enterprise in Greer, but a drop-off fee may apply depending on your return location.
The drop-off fee is route-specific and varies by destination, vehicle class, and season. For example, returning to a different city or state from Greer will typically trigger a one-way fee, while returning to another Enterprise location within the same metropolitan area may not. The fee is shown during the booking process under the section labelled as payable at destination.
Key points about one-way hires from Greer:
- The drop-off fee cannot be prepaid and is settled at the Enterprise counter at pickup or return
- Changing your return location after booking may reprice the hire and recalculate the fee
- Cross-border one-ways, such as returning to Canada, may be restricted or carry higher fees
Always review your booking confirmation to confirm whether a drop-off fee applies to your specific route from Greer before finalising your reservation.
Does Enterprise in Greer offer cover for damage to the vehicle?
Yes, Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) cover is available for your Enterprise hire in Greer, either included in your booking rate or as an optional add-on at the counter.
CDW and LDW reduce your financial liability for damage to the hire vehicle from a collision, theft, or vandalism. A deductible may still apply unless your confirmation explicitly states zero deductible.
What CDW and LDW do not cover at the Enterprise counter in Greer:
- Damage or injury caused to third parties (that requires separate liability cover such as LIS or SLI)
- Prohibited use such as off-road driving, racing, or driving under the influence
- Tires, wheels, undercarriage, or roof damage unless specifically included
- Incidents involving drivers not listed on the hire agreement
Check your Hola Car Rentals confirmation before arriving at the Greer Enterprise counter to confirm whether CDW or LDW is already included in your rate. If you are unsure, review the rate details or contact support before pickup.
What travel assistance is included with my Enterprise booking in Greer?
Most Hola Car Rentals bookings, including Enterprise hires in Greer, include travel assistance cover provided by Terrawind Global Protection. This benefit is designed for situations such as a medical emergency on the road near Greer or a flight cancellation affecting your hire dates.
Core benefits typically included:
- Travel and medical cover for up to 5 passengers
- Legal assistance in the event of a road accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
This cover does not apply to residents of the United States or Canada. If you are a US or Canadian resident hiring from Enterprise in Greer, this benefit is not available to you.
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call. This travel assistance does not replace CDW or LDW for vehicle damage, nor does it cover third-party liability.
What happens if Enterprise in Greer charges me a fee that was not on my booking confirmation?
If the Enterprise counter in Greer charges you a fee that was not disclosed on your booking confirmation and that you did not voluntarily accept as an optional add-on, the No Extra Charges© guarantee from Hola Car Rentals may apply.
Common examples of charges this guarantee covers:
- Mandatory taxes or airport fees that your confirmation listed as included but were still billed at the Greer counter
- An additional driver fee charged even though your rate included one additional driver at no cost
- Any fee added by the Enterprise desk that was not shown anywhere on your Hola Car Rentals confirmation
What is not covered includes optional add-ons you accepted at the counter, fuel charges for returning below the recorded level, tolls, and the security deposit hold.
If this occurs at the Greer Enterprise location, complete the hire, keep all paperwork including the itemised rental agreement, and contact Hola Car Rentals support after the hire is finished. Attach your confirmation, the rental agreement, and any card statement showing the charge. The team will review and work with Enterprise to remove or reimburse the incorrect charge after verification.
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