VERIFIED REVIEWS
Frequently Asked Questions
What does my Hola Car Rentals booking with Enterprise in Fort Worth include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car hire brands operating in Fort Worth, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Fort Worth.
Will I face unexpected charges at the Enterprise counter in Fort Worth when I book through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Fort Worth are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Fort Worth charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How do I pick up my Enterprise hire car at DFW Airport when visiting Fort Worth?
After collecting your baggage at DFW Airport, follow the "Rental Car Shuttle" or "Ground Transportation" signs to the lower-level kerbside at any terminal. Board the purple (or blue and white) shuttle, which runs 24 hours a day, 7 days a week, every 10 to 15 minutes, and takes approximately 7 to 10 minutes to reach the DFW Hire Car Centre at 2424 E 38th Street, Dallas, TX 75261.
Once at the Hire Car Centre, proceed to the Enterprise counter. Bring your driver’s licence, a physical major credit card in the main driver’s name, and your booking confirmation. After completing the paperwork and vehicle inspection, you can drive towards Fort Worth.
Plan for a total of 20 to 40 minutes from baggage claim to driving away, and allow extra time during peak hours or if you are arriving on an international flight that requires customs clearance. When returning the vehicle, follow signs back to the Hire Car Centre, drop the car at the Enterprise area, and take the 24/7 shuttle back to your terminal.
Are there Enterprise locations in Fort Worth outside the airport?
Yes, Enterprise has several Fort Worth city locations you can use instead of the DFW Hire Car Centre.
- Downtown Fort Worth: 1001 Jones Street, Fort Worth, TX 76102
- West 7th Street: 2832 W 7th St, Fort Worth, TX 76107
- Alta Mere: 3330 Alta Mere Dr, Fort Worth, TX
- South Freeway: 4851 South Fwy, Fort Worth, TX
- North Beach Street: 4920 N Beach St, Fort Worth, TX
- Bryant Irvin Road: 5670 Bryant Irvin Rd, Fort Worth, TX
City centre branches such as the 7th Street and Bryant Irvin locations typically operate Monday through Friday 7:30 AM to 6:00 PM, Saturday 9:00 AM to 2:00 PM, and limited or no hours on Sunday. Enterprise also offers a free pickup service from nearby locations within 10 miles during business hours if you call ahead and confirm at least 2 hours in advance.
Keep in mind that city branches have more limited hours than the 24/7 airport Hire Car Centre, so confirm your branch hours before booking if you plan an early morning or late evening pickup in Fort Worth.
What documents do I need to pick up my Enterprise hire car in Fort Worth?
To pick up your Enterprise hire car in Fort Worth, you must bring the following physical documents:
- Your original, unexpired driver’s licence
- A physical major credit card with your name printed on it, in the main driver’s name, for the authorisation hold
- A valid passport or government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver’s licence is not in English and not issued by an EU/EEA country, an International Driving Permit (IDP) is strongly recommended. If your licence uses a non-Latin alphabet such as Arabic, Chinese, Japanese, or Cyrillic, an IDP is mandatory. The IDP is a translation only and must be carried alongside your original licence.
All documents must be physical originals. Digital copies shown on a phone or tablet are not accepted at the Enterprise counter in Fort Worth or at any other location.
How do toll roads work for Enterprise hires in Fort Worth and the Dallas area?
Fort Worth and the broader Dallas area have an extensive cashless toll network. The main systems you will encounter include the North Texas Tollway Authority (NTTA) with TollTag, TEXpress Lanes on routes such as the North Tarrant Express, and TxDOT's TxTag system. Cash payment at toll booths is rare and many facilities do not accept cash at all.
Your Enterprise hire vehicle in Fort Worth will already include an electronic toll device, either a transponder or a plate-based billing system. At pickup you have two options:
- Unlimited toll package: a fixed daily rate of approximately US$11 to US$25 per rental day, covering all tolls during the rental period
- Pay per use: the actual toll amounts plus daily or administrative processing fees billed to your credit card, sometimes weeks after you return the vehicle
If you plan to drive frequently on toll roads around Fort Worth, the unlimited package is usually better value. If you only expect one or two toll crossings, pay-per-use may cost less. You can also opt out and pay tolls manually where available, or use a compatible personal transponder if you inform the Enterprise counter agent at pickup so they can deactivate the default device and prevent duplicate charges.
Texas has no congestion charges or emissions zones, so the only road fees you need to plan for are standard tolls.
What is the security deposit amount for an Enterprise hire in Fort Worth?
When you pick up your Enterprise hire car in Fort Worth, the counter agent will place a temporary authorisation hold on your credit card. For standard vehicles rented in the United States, this hold is typically around US$300 to US$400, though the exact amount can vary depending on the vehicle class, the specific Enterprise location, and the season.
A few important points to keep in mind:
- The hold is not a charge. It temporarily reduces your available credit and is released after you return the vehicle.
- Your bank or card issuer controls how quickly the hold disappears after release. It can take up to 15 business days.
- You must present a physical major credit card with your name printed on it. Debit cards, prepaid cards, and virtual cards are not accepted for the deposit at Enterprise in Fort Worth.
- Premium or speciality vehicle classes may require a higher hold amount.
Bring a backup credit card in your name in case your primary card is declined, and notify your bank of your travel plans to avoid fraud blocks on an in-person authorisation.
Can I get toll cashback on my Enterprise hire in Fort Worth?
Yes, all bookings made through Hola Car Rentals, including Enterprise hires in Fort Worth, include Tolls Cashback of up to 5% of your total booking value for tolls paid during your hire.
Given that Fort Worth sits within one of the most extensive cashless toll networks in the United States, covering the NTTA, TEXpress Lanes, and TxTag routes, this benefit can add up quickly if you drive frequently on toll roads around the Dallas and Fort Worth metro area.
To claim your cashback after returning your Enterprise vehicle in Fort Worth:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback - followed by your reservation confirmation number
- Attach your Hola Car Rentals booking confirmation, the signed rental agreement from Enterprise, and a toll receipt or statement showing charges paid during the rental period
The refund is issued to the same payment method used for your booking and typically processes within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is a credit card required to hire from Enterprise in Fort Worth?
Yes, a physical major credit card in the main driver’s name is required to hire from Enterprise in Fort Worth. The card must have the driver’s name printed on it and must have sufficient available credit to cover the security deposit hold, which is typically US$300 to US$400 for standard vehicles.
Debit cards, prepaid cards, and virtual or single-use card numbers are not accepted for the deposit at the Enterprise counter in Fort Worth or at any other U.S. location.
Even if you prepaid your booking online, you must still present a physical credit card at pickup. The hold is a temporary authorisation, not an additional charge, and is released after you return the vehicle.
If your primary card is declined, you may use another credit card in your own name. A third party's card is not permitted. Bringing a backup credit card is always a good idea, especially if you are travelling internationally and your bank may flag an in-person authorisation in the United States.
Can I add an additional driver to my Enterprise hire in Fort Worth?
Yes, you can add an additional driver to your Enterprise hire in Fort Worth, but the additional driver must be present at the counter at pickup with their own valid driver’s licence.
Whether the additional driver fee is included or charged at the counter depends on the rate you selected. When not included, Enterprise charges approximately US$15 per day for additional drivers in Fort Worth and across the United States.
Key requirements for adding a driver at the Enterprise counter in Fort Worth:
- The additional driver must appear in person at pickup and sign the rental agreement
- They must present a valid driver’s licence, and an IDP if their licence uses a non-Latin alphabet
- They must meet the minimum age requirements for the rental location
- If they are under 25, a young-driver surcharge may apply on top of the additional driver fee
Only drivers listed on the rental agreement are covered by the vehicle's protections such as CDW/LDW. If someone not listed on the contract drives the Enterprise vehicle in Fort Worth, coverage may be void and additional charges could apply.
What are the age requirements to hire from Enterprise in Fort Worth?
To hire from Enterprise in Fort Worth without a young-driver surcharge, the main driver must be at least 25 years old. Drivers aged 21 to 24 can hire but will be charged a daily young-renter surcharge, and most vehicle classes are restricted to drivers 25 and older.
Vehicle classes typically restricted to drivers under 25 at Enterprise in Fort Worth include full-size sedans, full-size SUVs, minivans, vans, convertibles, luxury, and premium categories. Economy, compact, and intermediate vehicles are generally available to younger renters.
Texas does not have the same exceptions as New York or Michigan, where rental companies are required by state law to rent to drivers 18 and older. In Fort Worth, the standard Enterprise policy applies: 21 is the minimum age to hire, with a surcharge for drivers under 25.
If you are between 21 and 24 and travelling from Latin America or the Caribbean, check whether your Hola Car Rentals confirmation shows the underage fee waived for eligible Avis or Budget rates. This exception does not apply to Enterprise hires in Fort Worth.
What driving rules should I know before hiring from Enterprise in Fort Worth?
Fort Worth has several road features that can catch first-time visitors off guard when driving an Enterprise hire car in the area.
- The I-30 and Highway 121 interchange is known for poor signage, rapid lane changes, and fast-moving traffic. Allow extra time and stay in your lane well in advance of exits.
- The I-35W corridor near downtown through to Loop 820 combines heavy truck traffic, aggressive merging, and ongoing construction that is expected to continue through 2030. Expect lane narrowing and sudden slowdowns.
- Recent one-way street conversions in the West 7th Street area (Morton, Bledsoe, Norwood, and Fox streets) can disorient drivers unfamiliar with the layout. Check your navigation before entering this district.
- Loop 820 intersections with I-30 and Rosedale Street involve tricky merging lanes and abrupt slowdowns.
- Summer construction on I-35W, Loop 820, and SH 183 peaks between June and August, with a higher-than-average share of annual crashes during this period.
- Events at Dickies Arena, which hosts over 120 events per year, trigger lane closures and traffic management plans around the venue.
Fort Worth uses AI-driven traffic signals that dynamically adjust timing, so travel times can vary more than in cities with fixed-timing systems. Plan extra buffer time when driving your Enterprise hire car to or from the airport.
What fuel policy applies to my Enterprise hire in Fort Worth?
Enterprise hires in Fort Worth follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid fuel charges.
To avoid any disputes or extra fees at the end of your hire:
- Check the fuel gauge with the Enterprise agent at pickup and confirm the starting level is recorded on the rental agreement
- Take a photo of the dashboard showing the odometer and fuel gauge at pickup
- Refuel within approximately 10 miles of the return location before dropping off the vehicle
- Keep your final fuel receipt showing the date, time, and station address
- Take a photo of the full gauge before returning the keys
If you return the Enterprise vehicle in Fort Worth with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee.
Make sure you use the correct fuel type for the vehicle. Wrong-fuel incidents are not covered by the fuel policy and can result in additional charges. Ask the Enterprise agent at pickup if you are unsure which fuel type the vehicle requires.
Does my Enterprise hire in Fort Worth include insurance coverage?
The insurance and protection options included in your Enterprise hire in Fort Worth depend on the rate plan you selected when booking through Hola Car Rentals.
Two main types of coverage are relevant for Fort Worth hires:
- Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW): reduces your financial liability for damage to the Enterprise hire vehicle itself from a collision, theft, or vandalism. A deductible may apply unless your confirmation explicitly states zero deductible. CDW/LDW does not cover damage you cause to other vehicles or people.
- Third-Party Liability (LIS/ALI/SLI): covers bodily injury and property damage you may cause to other people while driving the Enterprise vehicle in Fort Worth. Some U.S. states require a minimum level of liability to be included, but not all do. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary coverage of up to US$300,000 to your hire.
Check your booking confirmation to see exactly which protections are listed as included and whether any deductible applies. At the Enterprise counter in Fort Worth, review the hire agreement carefully before signing to confirm coverage matches your confirmation.
Does my Enterprise booking in Fort Worth include travel assistance if something goes wrong on the road?
Yes, most bookings made through Hola Car Rentals, including Enterprise hires in Fort Worth, include travel assistance provided by Terrawind Global Protection. This benefit is particularly useful if you experience a medical emergency or need legal assistance after an accident while driving in the Fort Worth area, including on busy corridors like I-35W or the I-30 and Highway 121 interchange.
Coverage typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact via WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.
Important: this travel assistance benefit applies only to non-North American customers. Residents of the United States and Canada do not qualify for this coverage. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/ALI/SLI). Always check your booking confirmation for the exact terms and limits that apply to your Fort Worth hire.
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