Enterprise Car Hire
in Detroit

Hola Car Rentals is the only premium partner of the top car hire brands operating in Detroit, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:

• Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
• Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your hire period
• Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
• No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification

All of this comes at no extra cost, ensuring a fully protected car hire experience and peace of mind throughout your trip in Detroit.

No. With Hola Car Rentals, all costs and charges for your booking in Detroit are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.

On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Detroit charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the hire partner to remove or reimburse the charge after verification.

The only costs outside this guarantee are:

• Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
• Usage-based charges (tolls, fuel shortfall, traffic fines)

At Detroit Metropolitan Airport (DTW), the Enterprise counter is located off-airport at 330 Lucas Dr, Detroit, MI 48242. After landing, follow the Ground Transportation signs to the lower level outside baggage claim, then board the free Enterprise shuttle. The shuttle runs 24 hours a day, 7 days a week, and the journey to the hire facility takes approximately 5 to 10 minutes.

Once at the facility, proceed to the Enterprise counter to sign your hire agreement and collect your keys. From the moment you land, allow roughly 30 to 60 minutes in total: 10 to 20 minutes for baggage claim and reaching the ground transportation area, 5 to 10 minutes on the shuttle, and additional time for counter processing, which can be longer during peak periods.

The Enterprise counter at DTW is open daily from approximately 5:30 AM to 11:59 PM. If you arrive outside those hours, the shuttle still runs but counter service may be limited, so confirm your arrival time against the counter hours before booking.

The Enterprise counter at Detroit Metropolitan Airport (DTW), located at 330 Lucas Dr, Detroit, MI 48242, is open daily from approximately 5:30 AM to 11:59 PM. Some sources indicate hours of 6:00 AM to 11:00 PM, so it is worth confirming your specific pickup time when you book.

The free Enterprise shuttle between the DTW terminal and the off-airport facility runs 24 hours a day, 7 days a week, even when the counter itself is closed.

If you are collecting from the Downtown Detroit Enterprise location at 3245 Wight St, Detroit, MI 48207, hours are more limited:

• Monday to Friday: 8:00 AM to 6:00 PM
• Saturday: 9:00 AM to 2:00 PM
• Sunday: closed

No after-hours drop-off details are confirmed for the downtown location, so plan your return accordingly. If your flight arrives late, the DTW airport Enterprise location is the more practical option.

Yes, there are a small number of toll facilities in the Detroit area that you may encounter during your Enterprise hire. Michigan does not have a widespread toll highway network, but there are three key points to be aware of:

• Detroit-Windsor Tunnel (connecting Detroit to Windsor, Ontario via I-75): cashless only, no cash accepted. Toll is approximately US$6.50 per crossing, or US$5.75 with the Nexpress app or discount programme.
• Mackinac Bridge (on I-75, about 5 miles long): cash accepted. Toll is approximately US$4 for a standard 2-axle car.
• Grosse Ile Toll Bridge (linking Riverview to Grosse Ile Township): cash accepted at approximately US$3, with higher rates for credit card payment.

No electronic toll systems such as E-ZPass or SunPass operate in Michigan. At cashless locations like the Detroit-Windsor Tunnel, cameras capture your licence plate and a mailed invoice is sent to the hire company, which then bills you plus an administrative fee (often around US$15 per toll).

At the Enterprise counter in Detroit, you can opt into the Enterprise TollPass programme to simplify billing, though daily service fees apply in addition to the actual toll amounts. Review the terms carefully before enrolling.

Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Enterprise hire in Detroit.

This is especially useful if you cross the Detroit-Windsor Tunnel (approximately US$6.50 per crossing) or drive to the Mackinac Bridge (approximately US$4). Even though Michigan has fewer toll roads than states like Florida or Texas, the cashback benefit applies to any tolls you pay during your hire period.

To claim your cashback after returning your Enterprise vehicle in Detroit:

• Email [email protected] within 30 days of returning the car
• Use the subject line: Tolls Cashback - HOLA followed by your confirmation number
• Attach your Hola Car Rentals booking confirmation, the signed hire agreement, and a toll receipt or invoice showing the charges

Refunds are issued to the original payment method used for your booking and typically process within 7 to 10 business days after approval. Claims submitted after 30 days are not accepted.

Yes, Enterprise charges a young driver surcharge for renters under 25 at the Detroit Metropolitan Airport (DTW) location. Michigan state law requires hire companies to rent to licensed drivers aged 18 and older, but a daily surcharge applies.

At the DTW Enterprise location (330 Lucas Dr, Detroit, MI 48242), the surcharges are:

• Ages 18 to 20: US$36.50 per day (Economy through Full Size cars)
• Ages 21 to 24: US$15.75 per day (Economy through Full Size, Cargo/Minivans, Compact/Small/Standard SUVs up to 5 passengers)

These fees are paid directly at the Enterprise counter in Detroit and are not included in your prepaid rate. Vehicle class restrictions also apply: premium, luxury, and speciality vehicles are generally reserved for renters aged 25 and older.

If you are aged 21 to 24 and from Latin America or the Caribbean, certain Hola Car Rentals rates with Avis or Budget may waive the underage fee. However, this exception does not apply to Enterprise. Budget for the surcharge when planning your Detroit trip.

To pick up your Enterprise hire car in Detroit, you must bring the following physical documents to the counter:

• Your original, unexpired driver’s licence (physical card, not a digital copy)
• A major credit card in the main driver’s name, with the driver’s name printed on the card, for the security deposit hold
• A valid passport or government-issued photo ID
• Your booking confirmation or printed voucher
• Round-trip flight or cruise tickets (required for visitors travelling internationally)

If your driver’s licence is not in English and does not use a Latin (Roman) alphabet, such as Arabic, Chinese, Japanese, or Cyrillic script, an International Driving Permit (IDP) is mandatory. For other non-English licences, an IDP is strongly recommended. The IDP must be carried alongside your original licence and is not accepted on its own.

At the Enterprise counter in Detroit, all documents must be physical. Digital versions shown on a phone or tablet are not accepted. If you are adding an additional driver, that person must also be present at pickup with their own valid licence and ID.

When you pick up your Enterprise hire in Detroit, you will typically find an electronic toll device already installed in the vehicle. At the counter, you can choose how to handle tolls for your trip.

Enterprise offers a TollPass programme with two common billing structures:

• Pay-per-use: you are charged the actual toll amount plus a daily administrative fee (typically US$3.95 to US$10.99 per day), with weekly caps that vary by programme
• Unlimited daily pass: a flat daily rate (approximately US$10.99 to US$25.99) regardless of how many tolls you use

In the Detroit area, the main toll points are the Detroit-Windsor Tunnel (cashless, approximately US$6.50), the Mackinac Bridge (approximately US$4), and the Grosse Ile Toll Bridge (approximately US$3 to US$7). If you do not enrol in the Enterprise TollPass and drive through a cashless toll, the hire company will receive a mailed invoice via plate capture and pass the charge to you along with an administrative fee of approximately US$15 per toll.

If you prefer to opt out entirely, inform the Enterprise agent in Detroit at pickup and pay any cash-accepted tolls directly. Review the hire agreement carefully before signing to understand which programme, if any, has been activated.

Yes, Enterprise generally allows one-way hires between Detroit locations, such as returning a car picked up at Detroit Metropolitan Airport (DTW, 330 Lucas Dr) to the Downtown Detroit branch at 3245 Wight St, or vice versa. However, one-way hires must be booked in advance and a drop-off fee may apply depending on the route.

The drop-off fee is route-specific and varies by vehicle class, distance, and season. It is listed under the "To pay at destination" section during the booking process on the Hola Car Rentals website, so you will see the exact amount before confirming your reservation.

A few important points to keep in mind for Detroit one-way hires with Enterprise:

• The Downtown Wight St. location is closed on Sundays and has limited Saturday hours (9:00 AM to 2:00 PM), so plan your return time accordingly
• If you want to change your drop-off location after booking, re-pricing may apply and the new fee could differ from the original
• Cross-border one-ways, such as returning the Enterprise vehicle in Canada after crossing the Detroit-Windsor Tunnel, may be restricted or carry additional fees

Always confirm the drop-off terms on your booking confirmation before pickup.

Most Hola Car Rentals bookings include travel assistance through Terrawind Global Protection, and this applies to your Enterprise hire in Detroit as well. This benefit is particularly relevant if you experience a medical emergency or accident while driving Michigan's complex highway interchanges or on longer drives such as the route to the Mackinac Bridge.

Coverage typically includes:

• Travel insurance with medical coverage for up to 5 passengers
• Legal assistance in the event of an accident
• Compensation for luggage lost by the airline
• Flight cancellation insurance

To reach assistance 24 hours a day, 7 days a week, call +1 888 980 9992 (toll-free) or contact WhatsApp at +1 208 910 1001. Have your Hola Car Rentals confirmation number ready when you call.

Important: this travel assistance benefit does not apply to residents of the United States or Canada. It also does not cover damage to the Enterprise hire vehicle itself (that is handled by CDW/LDW) or third-party liability (covered by LIS/SLI). Pre-existing medical conditions are excluded. Always review the full terms on your booking confirmation.

Detroit has several road features that can catch first-time visitors off guard when driving an Enterprise hire car.

The city uses a mile road grid system where east-west roads are spaced exactly one mile apart and named numerically, such as 8 Mile Road (the city's northern boundary) and 10 Mile Road. This is predictable once you understand it, but diagonal arterials like Michigan Avenue, Gratiot Avenue, and Woodward Avenue radiate outward from downtown and cut across the grid at unexpected angles.

Downtown Detroit has a dense network of one-way streets, some of which end abruptly due to expressway construction history, creating dead-ends and disorienting loops. Key highway interchanges that frequently confuse visitors include:

• The mixing bowl at I-696, M-10, and US-24
• The stacked diamond interchange at M-10 and I-94/M-39
• I-75 at 8 Mile Road, which is undergoing redesign

Additionally, some roads like Merriman and Orchard Lake Road are interrupted near the airport boundary, and Mound Road loses continuity in certain stretches north of M-59. Using a GPS or navigation app is strongly recommended when driving your Enterprise hire car around Detroit, especially in and around downtown.

Enterprise hires in Detroit follow a Full-to-Full fuel policy by default. This means you receive the vehicle with a full tank and must return it full to avoid additional charges.

At pickup, check the fuel gauge with the Enterprise agent and confirm the starting level is recorded on your hire agreement. Take a photo of the dashboard showing both the odometer and the fuel gauge before leaving the Detroit facility.

When returning your vehicle:

• Refuel within approximately 10 miles of the return location, whether that is the DTW facility at 330 Lucas Dr or the Downtown Detroit branch at 3245 Wight St
• Keep your fuel receipt showing the date, time, and station address
• Show the full gauge to the agent at return

If you return the Enterprise vehicle in Detroit with less than a full tank, you may be charged for the fuel shortfall at the partner's refuelling rate, which is typically higher than retail pump prices, plus a refuelling service fee. Metro Detroit regular petrol has recently averaged around US$3.83 per gallon, slightly above the National average, so refuelling locally before return is straightforward and cost-effective.

When you pick up your Enterprise hire in Detroit, a temporary authorisation hold will be placed on your credit card. This hold is not a charge but reduces your available credit until it is released after you return the vehicle.

For standard car classes at U.S. Enterprise locations, including Detroit, the typical hold is approximately US$300 to US$400. The exact amount can vary based on the vehicle class, hire duration, and the specific Detroit location (airport versus downtown).

To avoid issues at the Enterprise counter in Detroit:

• Bring a physical major credit card in the main driver’s name, with the driver’s name printed on the card
• Debit cards, prepaid cards, and virtual card numbers are not accepted for the deposit hold
• Ensure your card has sufficient available credit to cover both the hold and any expected charges
• Notify your bank of your travel plans to prevent the authorisation from being flagged as suspicious

After you return the Enterprise vehicle in Detroit, the hold is released. Your bank or card issuer controls how quickly it reappears as available credit, which can take up to 15 business days.

Yes, Enterprise offers supplementary liability coverage at the Detroit counter, commonly referred to as LIS (Liability Insurance Supplement) or Extended Protection (EP). This coverage protects you against bodily injury and property damage you may cause to others or their property while driving your hire vehicle.

At the DTW Enterprise location in Detroit, Extended Protection provides primary third-party liability cover up to minimum Michigan state limits, with excess cover up to US$1,000,000 per accident. It also includes uninsured and underinsured motorist cover up to minimum state limits or US$100,000 per accident, depending on the circumstances.

This is separate from Collision Damage Waiver (CDW/LDW), which covers damage to the Enterprise hire vehicle itself. The two coverages work together:

• CDW/LDW: protects you from costs if the vehicle is damaged or stolen
• LIS/EP: protects you from costs if you injure someone or damage their property

Michigan requires all vehicles to carry minimum liability cover, but the limits can be low. If you are driving in the Detroit area, including on busy interstate interchanges or crossing into Canada via the Detroit-Windsor Tunnel, confirming adequate liability cover at the Enterprise counter is strongly recommended. Review your personal auto policy or credit card benefits before declining any cover.