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Frequently Asked Questions
What does my Hola Car Rentals booking in Philadelphia include that other companies don't offer?
Hola Car Rentals is the only premium partner of the top car rental brands operating in Philadelphia, giving you exclusive access to our All Inclusive+ rate. This rate includes benefits that no other company can match:
- Free liability coverage starting at US$ 300,000 in case of an accident (applies only to certain rates and itineraries)
- Toll cashback: recover up to 5% of the reservation's total value for toll charges incurred during your rental period
- Premium travel medical assistance providing up to US$ 150,000 in coverage for a maximum of 5 passengers in case of a medical emergency, excluding pre-existing conditions
- No Extra Charges© guarantee: if the counter charges you for something not listed on your confirmation and not an optional add-on you accepted, Hola Car Rentals will work to remove or reimburse the charge after verification
All of this comes at no extra cost, ensuring a fully protected rental experience and peace of mind throughout your trip in Philadelphia.
Will I face unexpected charges at the counter when I rent a car in Philadelphia through Hola Car Rentals?
No. With Hola Car Rentals, all costs and charges for your booking in Philadelphia are clearly shown at the time of reservation and in your confirmation email, so you know exactly what you are paying before you arrive at the counter.
On top of that, every Hola Car Rentals booking includes the No Extra Charges© guarantee. This is a pricing guarantee (not insurance) that protects you if the counter in Philadelphia charges you for something that was not listed on your confirmation and was not an optional add-on you accepted. If that happens, Hola Car Rentals will work with the rental partner to remove or reimburse the charge after verification.
The only costs outside this guarantee are:
- Optional add-ons you choose at the counter (GPS, child seats, prepaid fuel)
- Usage-based charges (tolls, fuel shortfall, traffic fines)
How does the rental car shuttle work at Philadelphia International Airport?
At Philadelphia International Airport (PHL), all major rental car companies, including Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National, and Thrifty, operate from a consolidated off-site rental car center, not inside the terminal. After collecting your baggage, follow the "Rental Car Shuttle" signs to Zone 2 on Arrivals Road outside the terminal.
Shuttles run frequently, typically every 10 to 15 minutes, and the ride to the rental car center at 1 Arrivals Rd, Philadelphia, PA 19153 takes approximately 4 to 15 minutes depending on traffic and stops. SIXT operates from a separate facility at 3601 Island Ave, Philadelphia, PA 19153, with its own shuttle running from 5 AM to midnight. Payless is located at 6975 Norwitch Drive, Philadelphia, PA 19153.
You cannot walk to any of these Philadelphia rental car facilities from the terminal. Budget's late-night shuttle runs every 15 to 30 minutes between 11 PM and 7 AM. Plan for a total time of 20 to 45 minutes from terminal arrival to driving away, accounting for baggage, shuttle wait, and counter processing.
What are the rental car counter hours at Philadelphia International Airport?
Counter hours at Philadelphia International Airport vary by brand. Here is a summary of what to expect when picking up your rental car in Philadelphia:
- Avis: open 24 hours daily, with 24-hour drop-off available
- Budget: open 6 AM to midnight; late-night shuttle runs every 15 to 30 minutes between 11 PM and 7 AM
- SIXT: open 6 AM to midnight, including holidays; shuttle operates 5 AM to midnight
- Payless: hours vary by day (for example, Sunday 8 AM to 5 PM, Monday through Wednesday 7 AM to 10 PM)
If your flight arrives outside counter hours at your chosen Philadelphia location, check your booking confirmation for after-hours instructions. Some brands offer key-drop boxes for returns. If you are arriving very late or very early, Avis is the most reliable option at Philadelphia International Airport given its 24-hour operation. Always confirm hours directly with your rental partner before travel.
Can I pick up my rental car at Philadelphia 30th Street Station instead of the airport?
Yes, you can pick up a rental car in Philadelphia at 30th Street Station (2955 Market St, Philadelphia, PA 19104), which is a convenient alternative to Philadelphia International Airport, especially if you are arriving by train.
Unlike the airport, the 30th Street Station location allows direct counter access without any off-site shuttle. You can walk or take a short taxi or public transport ride from the station platform to the rental counter. This makes the Philadelphia city center pickup process simpler and faster than the airport experience, where a mandatory shuttle from Zone 2 adds 8 to 15 minutes plus wait time.
Keep in mind that city center locations in Philadelphia may have more limited operating hours and a smaller vehicle selection compared to the airport. Always verify the exact address and hours on your booking confirmation before heading to the counter.
How do tolls work on the Pennsylvania Turnpike when renting a car in Philadelphia?
When renting a car in Philadelphia and driving on the Pennsylvania Turnpike or other toll roads in the region, you will encounter a predominantly cashless toll system. There are no cash booths on most sections. Tolls are recorded by overhead gantries using either an E-ZPass transponder or a Toll By Plate camera that photographs your license plate.
Typical 2026 toll costs for a standard passenger vehicle on the Pennsylvania Turnpike include approximately US$1.94 per short segment with E-ZPass, or US$3.88 with Toll By Plate. A longer trip, such as Philadelphia to Harrisburg (roughly 100 miles), may total US$8 to US$12 depending on your exact entry and exit points, and more without E-ZPass.
Your Philadelphia rental vehicle will include an electronic toll device. At the counter you can choose between:
- An unlimited toll package (typically US$11 to US$25 per day) that covers all tolls during the rental
- A pay-per-use option where actual tolls plus administrative fees are billed to your card after the rental ends
If you decline the toll program, tolls are still captured via Toll By Plate and billed to the rental company, which then charges your card, often at higher non-E-ZPass rates plus processing fees. Pennsylvania has no congestion charges or emissions zones, so tolls apply only to specific roads and bridges.
What documents do I need to pick up a rental car in Philadelphia?
To pick up your rental car in Philadelphia, you must bring the following physical documents. Digital copies are not accepted at any counter.
- Your original, unexpired driver's license in the main driver's name
- A major credit card with the driver's name printed on the card, in the main driver's name, for the security deposit hold
- A valid passport or government-issued photo ID (required for international visitors)
- Your booking confirmation or printed voucher
- Round-trip flight or cruise tickets (required for visitors from outside the United States)
If your driver's license uses a non-Latin alphabet, such as Arabic, Chinese, Japanese, or Cyrillic, an International Driving Permit (IDP) is mandatory at Philadelphia rental counters. For licenses in other non-English scripts, an IDP is strongly recommended. The IDP is a translation only and must be carried alongside your original license.
Debit cards and prepaid cards are not accepted for the security deposit hold at Philadelphia locations. Bring a backup credit card in your name in case your primary card is declined.
How much is the security deposit for a rental car in Philadelphia?
When picking up a rental car in Philadelphia, the rental company will place a temporary authorization hold on your credit card at the counter. This is not a charge, but it reduces your available credit until the rental is closed and your bank releases the hold.
For standard vehicles rented in the United States, including Philadelphia, the typical hold is approximately US$300 to US$400. Premium or specialty vehicles may require a higher hold. The exact amount is set by the rental partner and confirmed at the counter.
Important things to know before your Philadelphia pickup:
- Only a major credit card with the driver's name printed on the card is accepted for the deposit. Debit and prepaid cards are not accepted.
- The card must be in the main driver's name and presented physically at the counter.
- After you return the vehicle, the hold is released, but your bank may take up to 15 business days to reflect the release on your statement.
- Notify your bank of your travel to Philadelphia to avoid fraud blocks on the authorization.
Can I get a cashback refund for tolls paid during my Philadelphia rental?
Yes, all Hola Car Rentals bookings include Tolls Cashback, which lets you recover up to 5% of your total booking value for tolls paid during your Philadelphia rental, including Pennsylvania Turnpike tolls and any other cashless toll roads in the region.
To claim your cashback after returning your Philadelphia rental car:
- Email [email protected] within 30 days of vehicle return
- Use the subject line: Tolls Cashback, followed by your reservation number (for example, Tolls Cashback, HOLA1000000)
- Attach your Hola Car Rentals reservation confirmation, the signed rental agreement, and a receipt or statement showing the toll charges paid
The refund is calculated as the lesser of the actual tolls paid or 5% of your booking total. For example, if your Philadelphia booking totaled US$500, the maximum cashback is US$25. If you paid US$18 in tolls, you receive US$18. If you paid US$40, you receive US$25.
Refunds are issued to the original payment method used for your reservation and typically process within 7 to 10 business days after approval. Submissions received after 30 days are not accepted.
Is there a young driver surcharge for renters under 25 in Philadelphia?
Yes, drivers aged 21 to 24 renting a car in Philadelphia are subject to a daily young-renter surcharge on top of the base rental rate. The minimum age to rent without a surcharge in Pennsylvania is 25.
Surcharge amounts vary by rental partner at Philadelphia locations:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes, with no stated cap
In addition to the surcharge, drivers under 25 in Philadelphia are restricted from renting most vehicle classes. Economy, compact, medium sedan, standard sedan, compact SUV, and medium SUV are typically the only categories available. Luxury, premium, full-size SUV, minivan, and convertible classes generally require the driver to be at least 25.
If you are aged 21 to 24 and from Latin America or the Caribbean, certain Avis and Budget rates booked through Hola Car Rentals may waive the underage fee. Check your booking confirmation to see if this waiver applies to your Philadelphia reservation.
How does the car return process work at Philadelphia International Airport?
Returning your rental car at Philadelphia International Airport is straightforward. Follow the "Rental Car Return" signs as you approach the airport, which will direct you to the return facility at 1 Arrivals Rd, Philadelphia, PA 19153 for most brands, including Avis, Budget, Alamo, Enterprise, and National. SIXT returns go to 3601 Island Ave, Philadelphia, PA 19153.
Before returning your Philadelphia rental, refuel the tank near the airport to comply with the full-to-full fuel policy. Return the car with the same fuel level recorded at pickup to avoid refueling charges and service fees from the rental company.
For after-hours returns in Philadelphia:
- Avis offers 24-hour drop-off at its Philadelphia location
- SIXT has a key-drop box at the entrance of its facility; park, lock, and drop the key as instructed
- Budget also has a key-drop option for after-hours returns
After dropping off the vehicle, a free shuttle will take you back to the Philadelphia International Airport terminal. Keep your rental agreement and any fuel receipts until you receive your final invoice, as post-rental charges for tolls or fuel can appear days or weeks after your return.
Can I add an additional driver to my Philadelphia rental car?
Yes, you can add an additional driver to your rental car in Philadelphia, either at no cost if your booking includes it, or for a daily fee paid at the counter if it does not.
Daily fees for adding a driver in Philadelphia vary by brand:
- Avis, Budget, and Payless: US$13 per rental day plus taxes, capped at US$65 plus taxes
- Hertz, Thrifty, and Dollar: US$13.50 per rental day plus taxes, capped at US$189 plus taxes
- Alamo, National, and Enterprise: US$15 per day plus taxes
The additional driver must be present at the Philadelphia pickup counter with a valid driver's license and any required ID. They must sign the rental agreement. If they are not present at pickup, they cannot be added later without visiting a branch in person.
Only drivers listed on the rental agreement are covered by the vehicle's protections, including CDW and liability coverage. For Avis, Budget, and Payless in Philadelphia, additional drivers must generally be at least 25 years old. Check your booking confirmation to see if an additional driver is already included in your rate.
What insurance coverage do I need for a rental car in Philadelphia?
When renting a car in Philadelphia, two main types of coverage are worth understanding before you arrive at the counter.
Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW) reduces your financial liability for damage to the rental vehicle itself, including collision, theft, and vandalism. A deductible may apply unless your confirmation explicitly states zero. CDW does not cover damage you cause to other vehicles or people.
Third-Party Liability (LIS, ALI, or SLI) covers bodily injury and property damage you may cause to others while driving your Philadelphia rental. In Pennsylvania, not all rental companies are required to include state-minimum liability by default. Hola Car Rentals strongly recommends adding Liability Insurance Supplementary (up to US$300,000) to your Philadelphia rental to ensure you are protected.
Common exclusions to be aware of in Philadelphia:
- Tires, undercarriage, and roof damage are often excluded from CDW
- Driving under the influence or in restricted areas voids coverage
- Only drivers named on the rental agreement are covered
Review your booking confirmation to confirm which coverages are included in your Philadelphia rate before arriving at the counter.
Is there travel assistance included with my Philadelphia rental car booking?
Yes, most Hola Car Rentals bookings include travel assistance provided by Terrawind Global Protection, and this benefit applies to rentals in Philadelphia and throughout the United States. However, this coverage applies only to non-North American customers. Residents of the United States and Canada do not qualify for this benefit.
For eligible customers renting in Philadelphia, the travel assistance typically includes:
- Travel insurance with medical coverage for up to 5 passengers
- Legal assistance in case of an accident
- Compensation for luggage lost by the airline
- Flight cancellation insurance
If you experience a medical emergency or accident while driving in the Philadelphia area, including on the Pennsylvania Turnpike or I-95, contact the assistance line immediately before incurring expenses, as some reimbursements require prior authorization.
To reach assistance 24 hours a day: call +1 888 980 9992 (toll-free), WhatsApp +1 208 910 1001, or email [email protected]. Have your Hola Car Rentals confirmation number ready. This benefit does not cover damage to the rental vehicle (that is CDW) or third-party liability (that is LIS).
Can I rent a car in Philadelphia and return it in a different city?
Yes, one-way rentals are available in Philadelphia, allowing you to pick up your car at Philadelphia International Airport or a city center location and return it to a different city or airport. However, a drop-off fee may apply depending on your route.
The drop-off fee is route-specific and varies by rental partner, vehicle class, season, and distance. You will see this fee listed under the "To pay at destination" section during the Hola Car Rentals booking process if it applies to your Philadelphia route. It is not included in the prepaid rate and cannot be covered by No Extra Charges© unless it was not disclosed at booking.
General patterns for one-way rentals from Philadelphia:
- Philadelphia to a nearby city in the same region: a drop-off fee often applies and varies by distance
- Philadelphia to a distant city or different region: a drop-off fee almost always applies
- Cross-border one-ways (for example, Philadelphia to Canada): may be restricted or carry higher fees depending on the partner
Always check the details page of your selected rate during booking to confirm whether a drop-off fee applies to your specific Philadelphia itinerary. Changing your return location after booking may reprice the rental and recalculate the fee.
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